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Streamline Your Call Center Now with Call Monitoring Software
Every leader knows the power that call center monitoring software gives them. Over the years, the meaning of “a positive customer experience” has evolved. Businesses have adapted by changing the way they approach customer service. Table of contentsSpeech...
Frost Radar™ Names LiveVox An Innovation & Growth Leader In 2022 Report
LiveVox has been recognized as a 2022 Frost Radar™ North American Enterprise Cloud Contact Center Market Leader, demonstrating our growth in the enterprise market and innovation as a CCaaS platform provider. With more than 20 years of experience in cloud contact...
Contact Centers and IT Must Partner for Transformation: Starting with the Agent Desktop
CIOs are feeling the heat to deploy digital technologies faster to stay ahead of the competition. As companies strive to create meaningful connections with their customers through more interactive and engaging experiences, the lack of qualified IT workers is limiting...
What is the Best SMS Marketing Platform for Generating Inbound Leads?
Most marketers will tell you that one of their biggest struggles is getting customers to respond to their sms marketing platform.
What’s the Best Call Center Software for Enterprise Contact Centers?
Table of contentsCall center software must have featuresCompatibility with third-party applicationsOmnichannel featuresIVRAuto dialing systemSelf-service optionsAnalytics solutionsbest call center software solutions for enterprise compliance managementThe LiveVox...
Utilizing AI for Workforce Management in Contact Centers
Workforce management (WFM) is a set of institutional processes an organization uses to maximize employees’ productivity and performance. It revolves largely around scheduling, with the goal of optimizing labor distribution to accomplish the necessary tasks in the right amount of time. In simpler terms, WFM helps teams get the job done with the exact number of workers needed–no more, no less.
IVR Phone Systems: Pricing, Comparison, and Benefits
Some of most customers’ least favorite parts of doing business with a company include calling them and being put on hold for long periods of time, ultra-sensitive voice response prompts set off by the neighbor’s dog barking, and getting routed to the wrong department after an hour of being on hold.
A Guide to IT Ticketing Systems for Call Centers
Growing companies are investing heavily in IT initiatives. About 75% of companies plan to invest in automation technologies such as artificial intelligence and process automation. And for good reason, as 52% of customers revealed that they have made an additional purchase from a company after a positive customer service experience.
Automated Text Message & SMS System: Best Practices + Compliance
Following text message marketing best practices will help you send the kind of messages your subscribers are not only more likely to respond to, but that they actually want to receive. Not just that–it’s also necessary to make sure your text message marketing campaigns aren’t breaking any laws.
CRM vs System of Record… What’s the Difference?
CRM vs. system of record: what’s the difference and why does it matter for your business?
5 Inbound Lead Generation Methods for Your Call / Contact Center
Inbound lead generation is one of the most important aspects of a successful marketing strategy. If you’re managing a call center and not generating enough inbound leads, your contact or call center is missing out on a lot of potential revenue.
How to Use Email to Text: A Complete Guide
If you need to distribute urgent business communications or marketing campaigns while you’re on the go, logging into a marketing platform or messaging app isn’t always practical. However, we’re willing to bet you probably have access to email no matter where you are. Email to text allows you to turn emails into rapid-fire, easily digestible SMS messages that can be read quickly by your customers, clients or subscribers.
What’s the Role of Lead Generation in an Outbound Call Center?
In order to be successful, your call center needs high-quality leads that are interested in what you have to offer. Which is why lead generation is one of the most important aspects of an outbound call center.
Omnichannel Contact Center vs. Multichannel Contact Center
Are you an omnichannel contact center or a multichannel contact center? More importantly, what’s the difference? In this blog, we’ll shed light on what it means to be an omnichannel contact center, how it can benefit your business, and how to assess where you are on the journey to an omnichannel approach.
Cloud vs. On-Premise Call Center Phone Systems. What’s Best?
Traditionally, call centers have been located in a distinct physical space that houses not only the agents working the phone system but the hardware, software, and infrastructure needed to make the call center function. More and more, however, businesses are turning...
5 Inbound Call & Contact Center Services
Companies whose customers require a wide variety of services commonly contract call centers to help provide support. Call centers are optimized to handle inbound and outbound calls.
Omnichannel Customer Service: Understanding Omnichannel Contact Centers
With a true omnichannel platform you can deliver a universal experience across all touchpoints by unifying customer data through a single pane of glass.
5 Ways Your Customer Experience Management Platform Could Be Doing More for You
At the core of the contact center is the software that enables agents to be more productive and provide quality customer support. The customer experience management tool your contact center uses should make agents more efficient and organized to boost overall...