Enable your agents to take and make calls from anywhere while maximizing productivity and mitigating compliance risk.
Key Benefits of LiveVox’s Voice Solutions
Leverage a comprehensive voice offering
LiveVox offers inbound, outbound, and blended contact center solutions, enabling you to choose the right option to meet your business needs.
Improve agent experience and facilitate faster talk-offs
Provide your agents with the information and tools they need to know each customer upon connection and personalize every conversation.
Increase first call resolution and self-service
Leverage self-service routing with an Interactive Voice Responder (IVR) to drive up call resolution rates and give customers the option to resolve their own issues.
Four CloudsTM Outbound
LiveVox’s Four CloudsTM consists of four separate dialing solutions that provide the highest levels of risk mitigation while maintaining the ability to drive performance and efficiency. The four outbound dialing systems include Manual, Preview, Human Call Initiator (HCI®), and Automated dialing.
Learn more about our Four CloudsTM Outbound solution.
Get your inbound voice up to speed and mitigate risk with LiveVox’s easy to deploy platform. Maximize your agent performance with an inbound solution that delivers great experiences through optimized self-service, workflow routing, and advanced screen pops.
Learn more about our Inbound Voice solution.
LiveVox Voice Capabilities
- Manual, Preview, and Human Call Initiator
- Automated Dialing System
- Text to Speech
- Screen Pops
- Voicemail Management
- ACD with Dynamic Routing
- LCID and Answering Machine Detection
- Call and Screen Recording
- 3rd Party API Integration
- Secure Payment Capture
- Agent and Manager Chat
- Campaign and List Management
- Granular Outreach Restrictions
- Consent Management
- Content Library
- Quality Monitoring and Performance Reporting
- Unified CRM and WFO Functionality
- Agent Coaching
- CRM Integration
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.