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LiveVox Products

Next-Generation Voice

Enable your agents to take and make calls from anywhere while maximizing productivity and mitigating compliance risk.

LiveVox [Next-Generation Voice / call center agent]

Key Benefits of LiveVox’s Voice Solutions

Leverage a comprehensive voice offering

LiveVox offers inbound, outbound, and blended contact center solutions, enabling you to choose the right option to meet your business needs.

Improve agent experience and facilitate faster talk-offs

Provide your agents with the information and tools they need to know each customer upon connection and personalize every conversation.

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Increase first call resolution and self-service

Leverage self-service routing with an Interactive Voice Responder (IVR) to drive up call resolution rates and give customers the option to resolve their own issues.

Case Study

A Unified Approach to Delivering Better Customer Experience

Read how Fintech provider, Best Egg, leveraged LiveVox to move to a single platform and unify the customer experience by downloading this case study.

Success Story: Skills-based Routing

Four CloudsTM Outbound

 LiveVox’s Four CloudsTM consists of four separate dialing solutions that provide the highest levels of risk mitigation while maintaining the ability to drive performance and efficiency. The four outbound dialing systems include Manual, Preview-All, Human Call Initiator (HCI®), and Automated dialing.

Learn more about our Four CloudsTM Outbound solution.

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Inbound Voice Image

Inbound

Get your inbound voice up to speed and mitigate risk with LiveVox’s easy to deploy platform. Maximize your agent performance with an inbound solution that delivers great experiences through optimized self-service, workflow routing, and advanced screen pops.

Learn more about our Inbound Voice solution.

LiveVox Voice Capabilities

  • Manual, Preview, and Human Call Initiator
  • Automated Dialing System
  • Text to Speech
  • Screen Pops
  • Voicemail Management
  • ACD with Dynamic Routing
  • LCID and Answering Machine Detection
  • Call and Screen Recording
  • 3rd Party API Integration
  • Secure Payment Capture
  • Agent and Manager Chat
  • Campaign and List Management
  • Granular Outreach Restrictions
  • Consent Management
  • Content Library
  • Quality Monitoring and Performance Reporting
  • Unified CRM and WFO Functionality
  • Agent Coaching
  • CRM Integration

Learn about LiveVox’s other channel offerings

Voice is just one of several ways LiveVox helps contact centers interact with customers on their channels of choice. Download the brief to learn about LiveVox’s other digital engagement offerings.

LiveVox Omnichannel Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.