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Voice

LiveVox Products

Next-Generation Voice

Enable your agents to take and make calls from anywhere while maximizing productivity and mitigating compliance risk.

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Key Benefits of LiveVox’s Voice Solutions

Leverage a comprehensive voice offering

LiveVox offers inbound, outbound, and blended contact center solutions, enabling you to choose the right option to meet your business needs.

Improve agent experience and facilitate faster talk-offs

Provide your agents with the information and tools they need to know each customer upon connection and personalize every conversation.

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Increase first call resolution and self-service

Leverage self-service routing with an Interactive Voice Responder (IVR) to drive up call resolution rates and give customers the option to resolve their own issues.

Case Study

A Unified Approach to Delivering Better Customer Experience

Read how Fintech provider, Best Egg, leveraged LiveVox to move to a single platform and unify the customer experience by downloading this case study.

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LiveVox Sucess Story_Best Egg Unifies Call Routing Experience

Four CloudsTM Outbound

LiveVox’s Four CloudsTM consists of four separate dialing solutions that provide the highest levels of risk mitigation while maintaining the ability to drive performance and efficiency. The four outbound dialing systems include Manual, Preview, Human Call Initiator (HCI®), and Automated dialing.

Learn more about our Four CloudsTM Outbound solution.

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Inbound Voice Image

Inbound

Get your inbound voice up to speed and mitigate risk with LiveVox’s easy to deploy platform. Maximize your agent performance with an inbound solution that delivers great experiences through optimized self-service, workflow routing, and advanced screen pops.

Learn more about our Inbound Voice solution.

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LiveVox Voice Capabilities:

  • Manual, Preview, and Human Call Initiator
  • Automated Dialing System
  • Text to Speech
  • Screen Pops
  • Voicemail Management
  • ACD with Dynamic Routing
  • LCID and Answering Machine Detection
  • Call and Screen Recording
  • 3rd Party API Integration
  • Secure Payment Capture
  • Agent and Manager Chat
  • Campaign and List Management
  • Granular Outreach Restrictions
  • Consent Management
  • Content Library
  • Quality Monitoring and Performance Reporting
  • Unified CRM and WFO Functionality
  • Agent Coaching
  • CRM Integration

Learn about LiveVox’s other channel offerings

Voice is just one of several ways LiveVox helps contact centers interact with customers on their channels of choice. Download the brief to learn about LiveVox’s other digital engagement offerings.

Download the Brochure
LiveVox Omnichannel Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.