VOICE

Ensure each phone call counts

Voice remains one of the most effective engagement channels but is quickly becoming one of the most challenging. Solve for this by ensuring a personalized conversation regardless of when and where the consumer connects with your agents along their journey.
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BLENDED OPERATIONS MADE EASY

Minimize the disconnect between consumer engagement going in and out by configuring blended agents at the click of a button. Dynamic agent screen pops, optimized self-service, and intelligent routing help ensure a personalized and speedy conversation regardless of where the connection began.

OPTIMIZE OUTREACH WITHOUT INCREASING RISK

Manage today’s regulatory requirements in a cost-effective and sustainable way utilizing the LiveVox Four Clouds™ systems. Built with four separate, risk-mitigation focused dialing systems, our cloud-based solutions meet your specific business requirements with the appropriate levels of efficiency and risk mitigation.

EMPOWER CONSUMERS TO SERVE THEMSELVES

More consumers prefer to begin their journey with a self-service option than ever before, but it remains one of the most frustrating channels. Help defy expectations with self-service logic that creates highly personalized resolutions for each consumer. Features such as scheduled call backs, chatbots, payment portals and more help empower consumers to solve their issue without ever reaching an agent.

KEY BENEFITS OF VOICE

INCREASE FIRST CALL RESOLUTION

Leverage self-service routing with IVR to drive up call resolution rates

IMPROVE AGENT SATISFACTION

Provide agents with the information and tools they need to know each consumer upon connection

MINIMIZE WAIT TIMES

Utilize Position Notification, Estimated Hold Time, Consumer Call Back, and other IVR features to manage inbound volume

COMPLIANCE CONTROLS

Provides compliance controls on the four outbound systems, helping to address key CFPB concerns

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SUCCESS STORY: HOSPITALITY OUTREACH

“The first 3-4 days after implementing LiveVox we were setting records—we boosted our outbound call volume significantly and tripled productivity.”

–VP of Customer Contact Operations

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SEE VOICE IN ACTION YOURSELF

For the full picture of what LiveVox can do for you, set up our in-depth Four Clouds demo.

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get a TCO analysis

Want to know how a cloud solution will affect your costs? Set an appointment to run our TCO calculator with our team.

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