LiveVox Products | Inbound Voice
Build performance dashboards exactly the way you want.
Key Benefits of LiveVox’s Wallboards
Get real-time insight
Gain actionable visibility into your contact center operations and KPIs in one place.
Receive timely alerts
Create visual alerts that notify your managers and agents when important thresholds have been crossed.
Configurable and agile dashboards
Design a series of custom dashboards with graphs, charts, or grids that include just the right metrics.
Set up color-coded violation alerts based on specific volume ranges and enable audio and browser notifications for immediate attention.
Expand your notification capabilities with alerts for any keywords of your choice with Sentiment Analysis.
Big screen display
Create a command center on the agent floor with LiveVox’s Wallboards and project your real-time activity on big screens in the office.
Go beyond standard contact center reports with Business Intelligence and Performance Analytics.
Quantify agent activity just in time
Benefit from real-time monitoring of your operation and use panel types to easily display different agent or agent team productivity for comparison.
Personalize agent performance comparisons and feedback with Quality and Compliance Management.
See Wallboards in Action
LiveVox Omnichannel Capabilities
- Multichannel Agent Desktop
- Blended voice ad message routing
- Mass and 2-Way Email
- Mass and 2-Way SMS
- 2-Way Webchat
- Template Creation & Canned Messages
- Compliance with CTIA Standards and CAN-SPAM
- Embedded Consent Management
- Outbound Campaign Configuration
- Campaign Dashboard
- Multichannel Reporting
- Native CRM and WFO Functionality
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.