LiveVox Products | Inbound Voice
Build performance dashboards exactly the way you want.
Key Benefits of Wallboards
Get real-time insight
Gain actionable visibility into your contact center operations and KPIs in one place.
Receive timely alerts
Create visual alerts that notify your managers and agents when important thresholds have been crossed.
Configurable and agile dashboards
Design a series of custom dashboards with graphs, charts, or grids that include just the right metrics.
Build the Ultimate Contact Center Dashboard
Download the product brief for an in-depth overview of the features and functionality of LiveVox’s Wallboards.
Set up alerts based on specific ranges with volume values like “too low” or “too high” and issue warnings and alerts of violations that are color-coded for immediate visibility. Dashboards can also enable audio and browser notifications so you can direct your attention to an issue instantaneously.
Expand your notification capabilities with alerts for inappropriate language, compliance-related words, and any keywords of your choice with Sentiment Analysis.
Big screen display
Data can be displayed in a personal or public view. Create a command center on the agent floor with LiveVox’s Wallboards and project your real-time activity on big screens in the office. Showcase call center metrics like how many customers are on hold, average hold time, or the number of logged-in agents.
Get a 360-degree view of your business that goes beyond standard contact center reports with Business Intelligence and Performance Analytics.
Quantify agent activity just in time
Benefit from in the moment monitoring of your operation and use panel types to easily display different agent or agent team productivity for comparison. You can create as many dashboards as you want, display them as wallboards in your office, or set them to private or public for managers to monitor throughout the day.
Personalize agent performance comparisons and feedback with Quality and Compliance Management capabilities.
Wallboards In Action
LiveVox Omnichannel Capabilities:
- Multichannel Agent Desktop
- Blended voice and message routing
- Mass and 2-Way Email
- Mass and 2-Way SMS
- 2-Way Webchat
- Template Creation & Canned Messages
- Compliance with CTIA Standards and CAN-SPAM
- Embedded Consent Management
- Outbound Campaign Configuration
- Campaign Dashboard
- Multichannel Reporting
- Native CRM and WFO Functionality
In Depth Look at LiveVox’s Next Generation Omnichannel
Chatbot/AI is one of many ways LiveVox helps expand digital engagement. Dive deeper into all of LiveVox’s Omnichannel offering by downloading this brochure.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.