Resources | Cloud Security

Cloud Security is Part of Our DNA

With over 20 years of experience meeting the needs of companies in highly regulated industries, handling sensitive information, and meeting regulatory requirements, are second nature to us. We can help carry that burden for you. LiveVox has a dedicated Security team that ensures the highest levels of information security.

Centralized Compliance

Our approach

The LiveVox solution supports both public and private cloud deployments, offering a high level of security while lifting the burden of managing certifications and security in the cloud from our clients. LiveVox provides a multi-layer defense network, secure payment transactions, and encrypted payment data. Our focus on security around people, process, and technology minimizes the cost and improves the strength of your defense.

Learn more about other benefits of our cloud approach.

Cloud Security

Our certifications

LiveVox focuses on best practices that translate to compliance with many standards and frameworks across industries (NIST 800-53, FISMA/FedRAMP, HIPAA) and we continuously evaluate the need for new certifications based upon customer feedback. LiveVox holds current certifications for the latest PCI-DSS (3rd-party certified) and the American Institute of CPAs (AICPA) SOC 2.

Learn more about our certifications by speaking to our specialists.

Product Brief

Make Payment Capture Easier And More Secure For Customers

LiveVox makes the experience of payments easy and secure by offering Secure Payment Capture. Download the product brief to learn more.

LiveVox Secure Payment Capture Product Brief
Eliminate Data Silos

High availability and reliability

Leveraging the latest in cloud innovation, LiveVox provides some of the highest levels of platform resiliency. We’ve designed reliable and seamless failover into every level of our systems, with periodic testing, change control, and data center resilience to help deal with any event and recover quickly. Whether responding to hardware or software failures, human error or a natural disaster, LiveVox provides highly available systems backed by our reliability and can help extend your recovery capabilities.

Contact us to learn more about the LiveVox platform.

Unify Conversations

Dedicated security team

LiveVox employs an experienced team of cloud security experts who continue to improve our security posture. They handle a variety of factors impacting cloud security including:

  • Encryption
  • Identity and access management
  • Firewalls
  • Cloud server management
  • Security policy standardization and adherence
  • Business and disaster recovery plans
  • User and employee education
  • Client audit fulfillment.

 Contact us to learn more about our cloud security team.

“Frictionless communication is key to our organization. LiveVox not only keeps customer and client data safe, but it also simplifies the experience as we navigate the digital ecosystem.”

VP, Strategic Development, Business Servicer

Why LiveVox?

Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.