Resources | Cloud Security
Cloud Security Is Part Of Our DNA
With over 20 years of experience meeting the needs of companies in highly regulated industries, handling sensitive information, and meeting regulatory requirements, are second nature to us. We can help carry that burden for you. LiveVox has a dedicated Security team that ensures the highest levels of information security.
The LiveVox solution supports both public and private cloud deployments, offering a high level of security while lifting the burden of managing certifications and security in the cloud from our clients. LiveVox provides a multi-layer defense network, secure payment transactions, and encrypted payment data. Our focus on security around people, process, and technology minimizes the cost and improves the strength of your defense.
Learn more about other benefits of our cloud approach.
LiveVox focuses on best practices that translate to compliance with many standards and frameworks across industries (NIST 800-53, FISMA/FedRAMP, HIPAA) and we continuously evaluate the need for new certifications based upon customer feedback. LiveVox holds current certifications for the latest PCI-DSS (3rd-party certified) and the American Institute of CPAs (AICPA) SOC 2.
Learn more about our certifications by speaking to our specialists.
High availability and reliability
Leveraging the latest in cloud innovation, LiveVox provides some of the highest levels of platform resiliency. We’ve designed reliable and seamless failover into every level of our systems, with periodic testing, change control, and data center resilience to help deal with any event and recover quickly. Whether responding to hardware or software failures, human error or a natural disaster, LiveVox provides highly available systems backed by our reliability and can help extend your recovery capabilities.
Learn more about our CRM system integrations.
Dedicated security team
LiveVox employs an experienced team of cloud security experts who continue to improve our security posture. They handle a variety of factors impacting cloud security including:
- Identity and access management
- Cloud server management
- Security policy standardization and adherence
- Business and disaster recovery plans
- User and employee education
- Client audit fulfillment.
Contact us to learn more about our cloud security team.
“Frictionless communication is key to our organization. LiveVox not only keeps customer and client data safe, but it also simplifies the experience as we navigate the digital ecosystem.”
VP, Strategic Development, Business Servicer
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.