People, Process, and Technology
Our approach to security and reliability is embedded across every aspect of our organization. From our dedicated security team and continuous process improvements to cutting-edge technology, certifications, and best-in-class end-to-end SLA, protecting your customer data and systems while ensuring your operation’s resiliency is our top priority.
Our Certifications
The LiveVox solution supports both public and private contact center deployments, offering a high level of security while lifting the burden of managing certifications and security in the cloud from our clients.
LiveVox adheres to a variety of data protection standards, laws, and regulations, in addition to passing regulatory audits for PCI DSS and (AICPA) SOC 2. Our security policies and architecture are designed to follow NIST guidelines and OWASP principles, which provide the basis for compliance with standards such as HIPAA, FISMA, FedRAMP among others.
Transform Your Traditional BCDR Strategy
Whether your top downtime fears include hardware or software failures, human error, or force majeure events, LiveVox provides the reliability, resilience, and peace of mind that will transform the way you think about traditional BCDR.
Our public cloud architecture provides 99.99% platform uptime. We bolster that with high-availability capabilities that include auto scaling, geodistributed availability zones for redundancy and seamless failover, observability practices, extensive testing and change control, and a chaos engineering philosophy to ensure that we proactively detect and fix errors before they can impact your system.
Benefit from a Multi-Faceted Approach to Security
LiveVox utilizes strict controls over customer data across every facet of our platform and organization. This includes:
- Network security
- Application Security
- Data Security
- System Security
- Physical security
- Code Review & Software Development Lifecycle.
A Dedicated and Proactive Security Team
LiveVox employs an experienced team of cloud security experts who continue to improve our security posture. They handle a variety of factors impacting cloud security including:
- Encryption
- Identity and access management
- Firewalls
- Cloud server management
- Security policy standardization and adherence
- Business and disaster recovery plans
- User and employee education
- Client audit fulfillment.
Leverage the Latest Encryption Standards
LiveVox encrypts all customer data rather than encrypting only specific data elements. LiveVox leverages AES (Advanced Encryption Standard) and 256-bit encryption where applicable. We maintain current versions of Transport Layer Security (TLS) following PCI DSS, NIST, and (SP) 800-53 r4 requirements. Our encryption procedures cover both encryption at-rest and in-transit.
Reliability and Resilience You Can Count On
LiveVox’s 100% public cloud architecture offers reliability standards comparable to on-premise and hybrid cloud solutions. Our high-availability infrastructure, combined with our robust application and services, delivers an industry-leading 99.99% uptime Service Level Agreement (SLA) with unmatched end-to-end coverage that not only includes service availability for the LiveVox platform, but also telephony carriers, the data center, and platform-side connectivity.
Providing cloud security solutions for businesses just like you
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security