Resources | Contact Center Security

Cloud Security and Resiliency Is in Our DNA

With over 20 years of experience meeting the security needs of contact centers in highly regulated industries, handling sensitive information and meeting regulatory requirements are second nature to us.

People, Process, and Technology

Our approach to security and reliability is embedded across every aspect of our organization. From our dedicated security team and continuous process improvements to cutting-edge technology, certifications, and best-in-class end-to-end SLA, protecting your customer data and systems while ensuring your operation’s resiliency is our top priority.

Cloud Security

Our Certifications

The LiveVox solution supports both public and private contact center deployments, offering a high level of security while lifting the burden of managing certifications and security in the cloud from our clients.

LiveVox adheres to a variety of data protection standards, laws, and regulations, in addition to passing regulatory audits for PCI DSS and (AICPA) SOC 2. Our security policies and architecture are designed to follow NIST guidelines and OWASP principles, which provide the basis for compliance with standards such as HIPAA, FISMA, FedRAMP among others.

Centralized Compliance

Transform Your Traditional BCDR Strategy

Whether your top downtime fears include hardware or software failures, human error, or force majeure events, LiveVox provides the reliability, resilience, and peace of mind that will transform the way you think about traditional BCDR.

Our public cloud architecture provides 99.99% platform uptime. We bolster that with high-availability capabilities that include auto scaling, geodistributed availability zones for redundancy and seamless failover, observability practices, extensive testing and change control, and a chaos engineering philosophy to ensure that we proactively detect and fix errors before they can impact your system.

Infographic

We Invest in Security So You Can Focus on Your Business

See how moving to LiveVox’s cloud platform offloads traditional security expenses.

LiveVox [TCO Infographic / asset]
Centralized Compliance

Benefit from a Multi-Faceted Approach to Security

LiveVox utilizes strict controls over customer data across every facet of our platform and organization. This includes:

  • Network security
  • Application Security
  • Data Security
  • System Security
  • Physical security
  • Code Review & Software Development Lifecycle.
LiveVox [chat assistance icon / security team]

A Dedicated and Proactive Security Team

LiveVox employs an experienced team of cloud security experts who continue to improve our security posture. They handle a variety of factors impacting cloud security including:

  • Encryption
  • Identity and access management
  • Firewalls
  • Cloud server management
  • Security policy standardization and adherence
  • Business and disaster recovery plans
  • User and employee education
  • Client audit fulfillment.
Centralized Compliance

Leverage the Latest Encryption Standards

LiveVox encrypts all customer data rather than encrypting only specific data elements. LiveVox leverages AES (Advanced Encryption Standard) and 256-bit encryption where applicable. We maintain current versions of Transport Layer Security (TLS) following PCI DSS, NIST, and (SP) 800-53 r4 requirements. Our encryption procedures cover both encryption at-rest and in-transit.

LiveVox Cloud Reliability

Reliability and Resilience You Can Count On

LiveVox’s 100% public cloud architecture offers reliability standards comparable to on-premise and hybrid cloud solutions. Our high-availability infrastructure, combined with our robust application and services, delivers an industry-leading 99.99% uptime Service Level Agreement (SLA) with unmatched end-to-end coverage that not only includes service availability for the LiveVox platform, but also telephony carriers, the data center, and platform-side connectivity.

Providing cloud security solutions for businesses just like you

“The ability to have everything available on one platform and be able to not have to worry about the backend like we used to, went a long way in our decision-making process.”

—Daniel Torres | Director of IT, PBFCM

“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”

—Matt Murphy | Director of Workforce Management and Dialing Operations, Best Egg

“With complete visibility and control across the customer journey….we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels. As a result we saw an increase of ~50% in year over year revenue.”

—Director of Operational Strategies, Business Servicer

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

 

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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