LiveVox Services | Strategic Consulting

Transform Challenges into Competitive Advantages

LiveVox provides you with industry experts that help you make the most of your contact center investments.

Benefit from the Insights of Industry Experts

LiveVox understands that having the right tools isn’t always enough, so we’re also heavily invested in providing hands-on support that may be required to achieve short and long term success. Starting with a standardized implementation process that includes in-depth training, clients may also benefit from dedicated account managers, a centralized Customer Care Team, and Business Consulting sessions. An online knowledge base also helps users keep up with LiveVox’s latest capabilities and best practices.

In-house business consultants

LiveVox’s Business Consulting team consists of contact center veterans, subject matter experts, and technology professionals whose mission is to help clients uncover the most effective ways to drive performance and customer experience.

A streamlined approach to support

We strive to meet customer needs as quickly as possible. LiveVox’s Customer Care Team employs a Unified Services Routing model that streamlines every client request, providing our users with a single point of entry to all of the support resources.

Take the migraine out of migration

Our veteran consulting and integration experts leverage a comprehensive and systematic process that draws from the experience of thousands of migrations ensuring smooth and speedy transitions for your unique implementation needs.

Call and Screen Recording
Integrated Analytics

Drive better ROI

Turn performance challenges into strategic differentiators by working with a team that combines their operational expertise with a deep understanding of LiveVox’s cloud solutions and your business goals. They help you develop ways to drive your long-term and day-to-day ROI.

Learn more about how we can help you drive a lower TCO and better ROI.

Simplified Integrations

Turn data into action

Data is only as valuable as your ability to use it. LiveVox empowers clients with Performance Analytics through Business Intelligence (BI). LiveVox’s Analytics team helps our clients make better decisions by sharing BI best practices, conducting ongoing analysis, and making recommendations.

Learn more about our Business Intelligence and Performance Analytics solution.

Tip Sheet

The Benefits of LiveVox’s Partnership Approach

Read how LiveVox’s partnership approach helps clients extend their existing staff and expertise to implement, optimize, and strategize new ways to modernize the contact center.

LiveVox Platform Brochure

Providing workforce engagment management for businesses just like you

“Of all the vendors, LiveVox showed us they understood what we were trying to do. That goes a long way to have a partner that actually listens to us and understands what we want to do with the technology.”

—Daniel Torres | Director of IT, PBFCM 

Great company with employees that want to help you achieve your goals.”

—Internal Consultant in Financial Services

“LiveVox has a great team supporting their products.”

—Business Analytst 

“LiveVox has been an excellent partner allowing us to advance our business… and offers great support and feedback on how best to leverage their software. The software is constantly upgraded and new features are added, making it an industry leading solution.”

—COO,  Financial Services

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Integrated Agent Workflows

LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.

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An Industry-Leading End-to-End SLA

Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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LiveVox is proud to be both PCI and SOC 2 Compliant.