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Company | Affiliations

Industry Partnerships

LiveVox teams up with industry organizations to understand market dynamics and share best practices and thought leadership.

Case Study

Improved CX and Lower Cost of Service with Digital Channels

Eastern was looking for a partner invested in their long term success and wanted the latest call center technology in a one-stop-shop instead of a patchwork of different applications from different providers. Read why they chose LiveVox.

LiveVox Success Story_Eastern Improves CX with Digital Channels

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AFSA

American Financial Services Association

AFSA is the primary trade association for the consumer credit industry, protecting access to credit and consumer choice. AFSA provides the consumer credit industry and the consumers it serves with a voice in Washington, D.C., where the association is headquartered. AFSA members provide consumers with many kinds of credit, including traditional installment loans, direct and indirect vehicle financing, mortgages, payment cards and credit for non-vehicle retail customers.

ACA

The Association of Credit & Collection Professionals

ACA International, the Association of Credit and Collection Professionals, is the comprehensive, knowledge-based resource for success in the credit and collection industry.

Compliance Professionals Forum

Compliance Professionals Forum

The Compliance Professionals Forum (CPF) is a membership organization for anyone tasked with managing consumer debt. CPF offers practical, timely answers to your toughest compliance questions – when you need them, in the format you want them.

CBA

Consumer Bankers Association

CBA is the trade association for today’s leaders in retail banking – banking services geared toward consumers and small businesses. Corporate members (the nation’s largest financial institutions, as well as many regional banks) collectively hold two-thirds of the industry’s total assets. Associate Members represent the premier providers of goods and services to banks.

CRC

CRC Innovation Council

CRC Innovation CouncilA member forum for a select group of senior technology, operations, and compliance executives to shape understanding of the BIG technology issues certain to redefine the ARM industry.

HFMA

Healthcare Financial Management Association

HFMA is the leading membership organization for healthcare financial management executives and leaders. Its more than 35,000 members value the Association’s role as a respected thought leader on top trends and issues facing the healthcare industry.

Lendit Fintech Digital

LendIt Fintech is the largest media and events company dedicated to innovation in lending and digital banking. Today Lendit operates three major conferences annually, in New York, London and Miami, along with our digital community and our daily news organization.

RMA

RMA Association

Receivables Management Association International (formerly DBA International) is the nonprofit trade association that represents more than 550 companies that support the purchase, sale, and collection of performing and nonperforming receivables on the secondary market. RMA member companies work in a variety of financial services fields, including debt buying companies, collection agencies, law firms, originating creditors, international members and industry-related product and service providers.

MBA

Mortgage Bankers Association

MBA is the voice of the real estate finance industry. The Association works to clarify issues, preserve policies and protect the interests of members by staying in close communication with Congress, the administration, state and local officials and regulatory bodies, as well as the general public.

PACE

Professional Association for Customer Engagement

The Professional Association for Customer Engagement (PACE) is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center. PACE promotes our members’ ability to provide outstanding customer service and sales solutions delivered via omnichannel communication including Voice, Email, Chat, Text, and Social media.

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Overview Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.