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LiveVox Products | SpeechIQ®

Advanced Search

Leverage SpeechIQ’s advanced search and filter capabilities to gain unprecedented business insight from all your conversations, helping to drive operational, marketing, and personnel strategies.

Key Benefits of  LiveVox’s Advanced Search

Identify risk

Quickly dig into your calls and identify risk by searching and filtering calls based on sentiment or keywords.

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Unlock all conversations

Effortlessly search hundreds of thousands of calls for keywords and phrases to build custom reports and uncover key trends.

Distribute reports

Automate reports for daily, weekly, or monthly distribution with multiple ways to visually represent data.

Tip Sheet

Speech Analytics Transforms Remote Work

From risk reduction to agent coaching, speech analytics can be a game-changer when you can’t be with your team.

LiveVox Tip Sheet: Benefits of Speech Analytics for At-Home Agents
Self-Configuration

Refreshingly simple to use

SpeechIQ’s advanced search and filter capabilities are designed for use by anyone in your contact center, with no need to go through data-analysts to access insight. 

Learn how to leverage calls for quality managment.

Comprehensive Search

Search for anything

Filter interactions based on almost any data point and marry them with other contact center data to uncover potential factors impacting your business.

Gain more insight with BI and Performance Analytics.

Understand Call Drivers

Understand call intent

Improve the customer journey by using analytics to uncover key call drivers that can be incorporated into self-service applications such as your IVR.

Learn about the other benefits of our IVR capabilities.

See Advanced Search in Action

LiveVox SpeechIQ Advance Search

LiveVox Speech Analytics Capabilities

  • Industry-leading speed and accuracy of speech recognition
  • Omnichannel analysis
  • Sentiment analytics
  • Advanced search and filter capabilities
  • Sensitive data redaction
  • Automated reporting and alerts
  • Call drivers and dispositioning
  • Reporting options for in-depth analysis
  • Customizable and automated scorecards
  • Advanced call review and sharing capabilities
  • Full agent statistics
  • All keyword statistics
  • Full API enabled
  • Secure data storage

Learn about LiveVox’s other WFO offerings

SpeechIQ® is just one of many ways LiveVox helps you manage your workforce. Download the brochure to learn about LiveVox’s other WFO capabilities.

LiveVox WFO Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.