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LiveVox Products | SpeechIQ®

Advanced Search

Use SpeechIQ’s advanced search and filter capabilities to gain unprecedented business insight from all your conversations, helping to drive operational, marketing, and personnel strategies.

Key Benefits of Advanced Search

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Identify risk

SpeechIQ’s advanced search and filter capabilities enable you to quickly dig into your calls and identify risk. Search and filter calls based on sentiment or keywords, then immediately retrieve recordings and skip directly to the relevant audio.

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Unlock all conversations

Unlock hundreds of thousands of calls as an unprecedented source of business insight. Effortlessly search every call for keywords and phrases of your choosing and build custom reports to uncover significant trends.

Distribute reports

Automate reports for daily, weekly, or monthly distribution with multiple ways to visually represent data. Easily and automatically distribute these reports to decision-makers in your business to scale access to insight.

Tip Sheet

Speech Analytics Transforms Remote Work

From risk reduction to agent coaching, speech analytics can be a game-changer when you can’t be with your team.

LiveVox Tip Sheet: Benefits of Speech Analytics
Self-Configuration

Refreshingly simple to use

SpeechIQ’s advanced search and filter capabilities are designed for use by anyone in your contact center, with no need to go through data-analysts to access insight. You can learn how to create advanced searches and retrieve calls in a matter of minutes, not hours.

These calls can be leveraged to help coach agents using LiveVox’s Quality and Compliance Management capabilities.

Comprehensive Search

Search for anything

With SpeechIQ you can search and filter calls based on almost any data point, including keywords, phrases, sentiment, and any metadata that you want to bring into the tool.

Identified calls can be married with other contact center data using LiveVox’s Business Intelligence and Performance analytics to uncover potential factors impacting your business.

Find out more about LiveVox Business Intelligence and Performance Analytics.

Understand Call Drivers

Understand call drivers

With SpeechIQ you can understand call drivers to a greater extent than ever before. You can then use this insight to implement self-service options across the customer journey using our IVR functionality. 

Learn about the other benefits of our IVR capabilities.

Advanced Search In Action

LiveVox SpeechIQ Advance Search

SpeechIQ® Capabilities:

  • Scalable, cloud-based solution
  • Industry leading speed and accuracy of speech recognition
  • No customer cap-ex or software requirements
  • Omnichannel analysis
  • Sentiment analytics
  • Advanced search and filter capabilities
  • Sensitive data redaction
  • Automated reporting and alerts
  • Reporting options for in-depth analysis
  • Customizable and automated scorecards
  • Advanced call review and sharing capabilities
  • Full agent statistics
  • Full keyword statistics
  • Full API enabled
  • Secure data storage

Learn about LiveVox’s other WFO offerings

SpeechIQ® is just one of many ways LiveVox helps optimize engagement. Download the brochure to learn about LiveVox’s other WFO offerings.

LiveVox WFO Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.