LiveVox Products | SpeechIQ®

Advanced Search

Leverage SpeechIQ’s advanced search and filter capabilities to gain unprecedented customer insight from all your conversations, helping to drive operational, marketing, and workforce strategies.

LiveVox [speech analytics interface / GIF]

Key Benefits of  LiveVox’s Advanced Search

Identify risk

Quickly dig into your calls and identify risk by searching and filtering calls based on sentiment or keywords.

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Unlock all customer conversations

Unlock 100% of customer conversations as an unprecedented source of business and CX insight.

Distribute reports

Automate reports for daily, weekly, or monthly distribution with multiple ways to visually represent data.

Product Brief

How to Transform Your Customer Care and CX Strategies with SpeechIQ®

Unlock all of your interactions as a powerful source of insight to transform operations, CX, and agent performance and understand the reasons for every inbound contact across voice and digital channels​.

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Self-Configuration

Refreshingly simple to use

SpeechIQ®’s advanced search and filter capabilities are designed for non-analysts, providing supervisors and managers with quick, easy access to insights.

Learn how to leverage omnichannel interactions for quality managment.

Comprehensive Search

Search for anything

Filter interactions based on key metrics and performance data and overlay them with data from customers, operations, business outcomes, and more to uncover underlying issues impacting your customers and business.

Gain more insight with Unified Analytics.

Understand Call Drivers

Understand customer intent

Uncover the primary and underlying reasons why customers contact you to improve CX, self-service channels, agent workflows, and more.

Learn more about Call Drivers and Dispositioning.

See Advanced Search in Action

LiveVox SpeechIQ Advance Search

LiveVox Speech Analytics Capabilities

  • Industry-leading speed and accuracy of speech recognition
  • Omnichannel analysis
  • Sentiment analytics
  • Advanced search and filter capabilities
  • Sensitive data redaction
  • Automated reporting and alerts
  • Call drivers and dispositioning
  • Reporting options for in-depth analysis
  • Customizable and automated scorecards
  • Advanced interaction review and sharing capabilities
  • Full agent statistics
  • All keyword statistics
  • Full API enabled
  • Secure data storage

Product Brief

An In-Depth Look at SpeechIQ®

Advanced Search is one of many ways SpeechIQ can help promote compliance, quality, and great customer experience in your contact center. 

LiveVox Platform Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.