LiveVox Products | SpeechIQ®
Advanced Search
Use SpeechIQ’s advanced search and filter capabilities to gain unprecedented business insight from all your conversations, helping to drive operational, marketing, and personnel strategies.
Key Benefits of Advanced Search
Identify risk
SpeechIQ’s advanced search and filter capabilities enable you to quickly dig into your calls and identify risk. Search and filter calls based on sentiment or keywords, then immediately retrieve recordings and skip directly to the relevant audio.
Unlock all conversations
Unlock hundreds of thousands of calls as an unprecedented source of business insight. Effortlessly search every call for keywords and phrases of your choosing and build custom reports to uncover significant trends.
Distribute reports
Automate reports for daily, weekly, or monthly distribution with multiple ways to visually represent data. Easily and automatically distribute these reports to decision-makers in your business to scale access to insight.
Tip Sheet
Speech Analytics Transforms Remote Work
From risk reduction to agent coaching, speech analytics can be a game-changer when you can’t be with your team.
Refreshingly simple to use
SpeechIQ’s advanced search and filter capabilities are designed for use by anyone in your contact center, with no need to go through data-analysts to access insight. You can learn how to create advanced searches and retrieve calls in a matter of minutes, not hours.
These calls can be leveraged to help coach agents using LiveVox’s Quality and Compliance Management capabilities.
Search for anything
With SpeechIQ you can search and filter calls based on almost any data point, including keywords, phrases, sentiment, and any metadata that you want to bring into the tool.
Identified calls can be married with other contact center data using LiveVox’s Business Intelligence and Performance analytics to uncover potential factors impacting your business.
Find out more about LiveVox Business Intelligence and Performance Analytics.
Understand call drivers
With SpeechIQ you can understand call drivers to a greater extent than ever before. You can then use this insight to implement self-service options across the customer journey using our IVR functionality.
Learn about the other benefits of our IVR capabilities.
Advanced Search In Action
LiveVox Speech Analytics Capabilities:
- Industry-leading speed and accuracy of speech recognition
- Omnichannel analysis
- Sentiment analytics
- Advanced search and filter capabilities
- Sensitive data redaction
- Automated reporting and alerts
- Call drivers and dispositioning
- Reporting options for in-depth analysis
- Customizable and automated scorecards
- Advanced call review and sharing capabilities
- Full agent statistics
- All keyword statistics
- Full API enabled
- Secure data storage
Learn about LiveVox’s other WFO offerings
SpeechIQ® is just one of many ways LiveVox helps optimize engagement. Download the brochure to learn about LiveVox’s other WFO offerings.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Mitigate Risk
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.
