LiveVox [speech analytics interface / GIF]

LiveVox Products | Speech Analytics

Gain Insight with Advanced Search and Score

Maximize your strategic insights with LiveVox’s Advanced Search and Score, a powerful tool providing robust search filters, flexible scoring options, interactive audio controls, detailed transcript reporting, bulk exports, and customizable evaluation metrics.

Key Benefits of LiveVox’s Advanced Search and Score

Elevate agent performance

Quickly identify agent training gaps by searching and filtering interactions based on sentiment or keywords.

Streamline your analysis

Search, play, and pause audio all from a single interface to simplify your workflow and optimize your time.

Distribute reports

Automate reports for daily, weekly, or monthly distribution with multiple ways to visually represent data.

Product Brief

How to Transform Your Customer Care and CX Strategies with SIQ+™ (SpeechIQ Plus)

Unlock all of your interactions as a powerful source of insight to transform operations, CX, and agent performance and understand the reasons for every inbound contact across voice and digital channels​.

Understand Sentiment in Real-Time

Analyze and understand customer sentiment in real-time to quickly respond and adapt strategies to effectively meet customers’ needs.

Get Comprehensive Insights

Filter interactions based on key metrics and performance data and overlay them with data from customers, operations, business outcomes, and more to understand issues impacting your customers and business.

Understand customer intent

Uncover the primary and underlying reasons why customers contact you to improve CX, self-service channels, agent workflows, and more.

Learn more about contact center data management search

Check out our Frequently Asked Questions below.

Why choose LiveVox for advanced speech analytics search?

LiveVox offers contact center speech analytics database search capabilities to help organizations make sense of increasing volumes of spoken customer data. Our speech analytics search technology scans for patterns and trends, analyzing millions of calls with lightning speed. 

With LiveVox’s speech recognition, contact center operators can identify keywords, evaluate conversation context and recognize speech intent at scale – all in real time! The speech analytics engine can even autonomously generate answers to frequently asked questions, giving users an advantage in offering a better customer experience. LiveVox’s speech analytics search tools provide customers with rich insights that may have otherwise been overlooked.

Essential features of a call center speech analytics enabled CRM

A call center CRM with speech analytics functionality enables enterprises to stay abreast of market conditions, identify emerging trends and make effective business decisions. Key features of a call center CRM include:

Call recording and monitoring to uncover speech trends and identify process gaps, call centers need to capture voice data from every interaction. Listening to live or recorded calls helps quality assurance managers identify training opportunities for the agents and improve their performance levels.

Integration with other applications is critical. An advanced speech analytics platform can be integrated with existing systems such as CRM software to capture voice data, thereby helping businesses automate operations, provide real-time information to employees and streamline back-office processes.

Analysis of interactions is the core demand, and speech recognition technology converts unstructured voice data into actionable insight based on patterns and trends detected in customer interactions. By analyzing voice data, business leaders can improve the effectiveness of their sales/marketing campaigns and personalize communications to offer an enhanced customer experience.

LiveVox Speech Analytics Capabilities

  • Industry-leading speed and accuracy of speech recognition
  • Omnichannel analysis
  • Sentiment analytics
  • Customer Journey Analytics
  • Advanced search and filter capabilities
  • Sensitive data redaction
  • Automated reporting and alerts
  • Call drivers and dispositioning
  • Machine Learning Driven Intent Analysis
  • Reporting options for in-depth analysis
  • Customizable and automated scorecards
  • Advanced interaction review and sharing capabilities
  • Full agent statistics
  • All keyword statistics
  • Full API enabled
  • Secure data storage

Product Brief

An In-Depth Look at SIQ+™

Advanced Search is one of many ways SIQ+™ can help promote compliance, quality, and great customer experience in your contact center. 

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

 

Livevox has joined forces with NICE,
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Livevox has joined forces with NICE,
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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com

This will close in 0 seconds