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LiveVox Products | SpeechIQ®

Advanced Search

Leverage SpeechIQ’s advanced search and filter capabilities to gain unprecedented business insight from all your conversations, helping to drive operational, marketing, and personnel strategies.

Key Benefits of  LiveVox’s Advanced Search

Identify risk

Quickly dig into your calls and identify risk by searching and filtering calls based on sentiment or keywords.

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Unlock all customer conversations

Unlock 100% of customer conversations as an unprecedented source of business and CX insight.

Distribute reports

Automate reports for daily, weekly, or monthly distribution with multiple ways to visually represent data.

Problem Brief

How to Transform your Customer Care and CX Strategies with SpeechIQ

Unlock all of your interactions as a powerful source of insight to transform operations, CX and agent performance and understand the reasons for every inbound call across voice and digital channels​.

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Self-Configuration

Refreshingly simple to use

SpeechIQ’s advanced search and filter capabilities are designed for use by anyone in your contact center, with no need to go through data-analysts to access insight. 

Learn how to leverage calls for quality managment.

Comprehensive Search

Search for anything

Filter interactions based on almost any data point and marry them with other contact center data to uncover potential factors impacting your business and customers.

Gain more insight with BI and Performance Analytics.

Understand Call Drivers

Understand call intent

Improve the customer journey by using analytics to uncover key call drivers that can be incorporated into self-service applications such as your IVR.

Learn more about the other benefits of our Virtual Agents.

See Advanced Search in Action

LiveVox SpeechIQ Advance Search

LiveVox Speech Analytics Capabilities

  • Industry-leading speed and accuracy of speech recognition
  • Omnichannel analysis
  • Sentiment analytics
  • Advanced search and filter capabilities
  • Sensitive data redaction
  • Automated reporting and alerts
  • Call drivers and dispositioning
  • Reporting options for in-depth analysis
  • Customizable and automated scorecards
  • Advanced call review and sharing capabilities
  • Full agent statistics
  • All keyword statistics
  • Full API enabled
  • Secure data storage

Brief

In-Depth Look at SpeechIQ

Advanced Search is one of many ways SpeechIQ can help promote compliance, quality, and great customer experience in your contact center. 

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Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.