LiveVox Products | Omnichannel
Create branded emails that build digital relationships with your customers.
Key Benefits of LiveVox’s Email
Provide convenient customer engagement
Email remains the most effective messaging channel. Easily incorporate it into your engagement strategy without heavy lifting or integrations for a better customer experience.
Unlike other channels that confine conversations with customers to sessions, email lets customers respond to you when it’s convenient, making for improved customer experiences.
Gain visibility into interactions with Email specific or cross-channel reporting that helps you understand factors that impact other key performance indicators.
Segment and target your emails
LiveVox’s robust campaign configuration capability allows you to segment email lists based on specific customer attributes or interaction history.
Learn how our CRM makes this happen.
Empower agents to service all channels
Agents are presented with customer account information and full omnichannel interaction history, enabling a seamless escalation from one channel to the other.
Learn more about LiveVox’s Agent Desktops.
Manage email compliance
Simplify blacklist management and address regulations like CAN-SPAM with embedded opt-out conditions for in-channel consent coverage.
Learn more about LiveVox’s approach to compliance.
See Email in Action
LiveVox Omnichannel Capabilities
- Multichannel Agent Desktop
- Blended voice ad message routing
- Mass and 2-Way Email
- Mass and 2-Way SMS
- 2-Way Webchat
- Template Creation & Canned Messages
- Compliance with CTIA Standards and CAN-SPAM
- Embedded Consent Management
- Outbound Campaign Configuration
- Campaign Dashboard
- Multichannel Reporting
- Native CRM and WFO Functionality
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.