LiveVox Products | Omnichannel

Personalized, Branded Email

Create branded emails that build digital relationships with your customers. Our email system will seamlessly expand your channel capabilities.

Key Benefits of LiveVox’s Email

Personalize Email Engagement

Build rich, marketing-style emails via an interactive and intuitive HTML editor and improve personalization with a customizable “from” field.

Asynchronous communication

Unlike other channels that confine conversations with customers to sessions, email lets customers respond to you when it’s convenient, making for improved customer experiences.

Understand performance

Gain visibility into interactions with Email specific or cross-channel reporting that helps you understand factors that impact other key performance indicators.
Call and Screen Recording
Record Everything

Segment and target your emails

LiveVox’s robust campaign configuration capability & email ticket system allows you to segment email lists based on specific customer attributes or interaction history.

Learn how our CRM makes this happen.

Empower Agents to service all channels

Agents are presented with customer account information and full omnichannel interaction history, enabling a seamless escalation from one channel or one agent to another. 

Learn more about LiveVox’s Agent Desktops.

LiveVox [agent / crm desktop]
Record Everything

Manage email compliance

Simplify blacklist management and address regulations like CAN-SPAM with embedded opt-out conditions for in-channel consent coverage.

Learn more about LiveVox’s approach to compliance.

Extended Overview

In-Depth Look At Email

Get a deeper look at how you can leverage LiveVox’s Email solution by reading this overview.

LiveVox [Omnichannel Compliance / eBook]

Providing workforce engagment management for businesses just like you

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“LiveVox’s Customer Engagement Platform with integrated email allowed us to easily evolve to more modern engagement strategies while minimizing compliance risk.”

—Director of Operational Strategies, Business Servicer

Learn more about this product

Check out our Frequently Asked Questions below.

What makes LiveVox’s email for call/contact centers better?

The beauty of choosing LiveVox as the email provider for your call/contact center is that we offer two-way communication in a unified suite and commonly used capabilities like ticketing and automated workflows can easily be added.

We include email, SMS, and webchat together so you can engage with customers across a true omnichannel landscape with threaded interaction histories in multichannel inboxes. The LiveVox campaign build technology also allows agents to move easily between email, voice, SMS, & other messaging channels from a single desktop. Risk mitigation is key to any part of the LiveVox Platform, and this is especially important for email communication. LiveVox helps mitigate compliance risk exposure with alignment to CAN-SPAM regulation.

Can you use LiveVox as an omnichannel ticketing system?

Yes. LiveVox makes the process of tracking customer issues simpler by allowing your organization to create ticket structures specifically for your business and its needs with a vast array of automatic workflows, ticketing permissions, and more. Administrators can easily configure multiple ticket types with unique data structures to ensure relevant information is captured during conversations. All customer conversations as well as supporting documents are tracked and managed utilizing the ticket as the index, ensuring continuity within your organization as the ticket is worked on by multiple teams.

Can you use LiveVox for outbound email marketing?

Yes. LiveVox email users can build rich, marketing-style emails via an interactive and intuitive HTML editor and greatly expand the scope of their outbound email communications and campaigns. HTML can be easily imported and exported providing great flexibility in email look and feel with virtually no email size limitation. Outbound email marketing campaigns can be personalized to deliver a multitude of promotional or offer upsell experiences with custom sender names, targeted segmentation, and automation. Outbound campaign teams can view analytics and enable cross-channel attribution all while ensuring effective consent management.

LiveVox Omnichannel Capabilities

  • Multichannel Agent Desktop
  • Blended voice and message routing
  • Mass and 2-Way Email
  • Mass and 2-Way SMS
  • Human Text Initiator (HTI®)
  • Chatbots
  • WhatsApp
  • Virtual Agents
  • 2-Way Webchat
  • Template Creation & Canned Messages
  • Compliance with CTIA Standards and CAN-SPAM
  • Embedded Consent Management
  • Outbound Campaign Configuration
  • Campaign Dashboard
  • Multichannel Reporting
  • Native CRM and WEM Functionality
  • Outbound Attempt Supervisor

In-depth look at LiveVox’s other channel offerings

Email is one of many ways LiveVox helps expand digital engagement. Dive deeper into all of LiveVox’s Omnichannel offering by downloading this brochure.

LiveVox Platform Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Integrated Agent Workflows

LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.

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An Industry-Leading End-to-End SLA

Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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LiveVox is proud to be both PCI and SOC 2 Compliant.