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LiveVox Products | Omnichannel

Email

Create branded emails that build digital relationships with your customers.

Key Benefits of LiveVox’s Email

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Provide convenient customer engagement

Email remains the most effective messaging channel. Easily incorporate it into your engagement strategy without heavy lifting or integrations for a better customer experience.

Asynchronous Communication

Unlike other channels that confine conversations with customers to sessions, email lets customers respond to you when it’s convenient, making for improved customer experiences.

Understand performance

Gain visibility into interactions with Email specific or cross-channel reporting that helps you understand factors that impact other key performance indicators.

Extended Overview

In-Depth Look At Email

Get a deeper look at how you can leverage LiveVox’s Email solution by reading this overview.

LiveVox Email Extended Overview
Versatile Alerts

Segment and target your emails

LiveVox’s robust campaign configuration capability allows you to segment email lists based on specific customer attributes or interaction history.

Learn how our CRM makes this happen.

Empowered Agents

Empower agents to service all channels

Agents are presented with customer account information and full omnichannel interaction history, enabling a seamless escalation from one channel to the other.

Learn more about LiveVox’s Agent Desktops.

Customize Ticketing

Manage email compliance

Simplify blacklist management and address regulations like CAN-SPAM with embedded opt-out conditions for in-channel consent coverage.

Learn more about LiveVox’s approach to compliance.

See Email in Action

LiveVox Email

LiveVox Omnichannel Capabilities

  • Multichannel Agent Desktop
  • Blended voice ad message routing
  • Mass and 2-Way Email
  • Mass and 2-Way SMS
  • 2-Way Webchat
  • Template Creation & Canned Messages
  • Compliance with CTIA Standards and CAN-SPAM
  • Embedded Consent Management
  • Outbound Campaign Configuration
  • Campaign Dashboard
  • Multichannel Reporting
  • Native CRM and WFO Functionality

In-depth look at LiveVox’s other channel offerings

Email is one of many ways LiveVox helps expand digital engagement. Dive deeper into all of LiveVox’s Omnichannel offering by downloading this brochure.

LiveVox Omnichannel Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.