Key Benefits of LiveVox’s Email
Personalize Email Engagement
Unlike other channels that confine conversations with customers to sessions, email lets customers respond to you when it’s convenient, making for improved customer experiences.
Segment and target your emails
LiveVox’s robust campaign configuration capability & email ticket system allows you to segment email lists based on specific customer attributes or interaction history.
Learn how our CRM makes this happen.
Empower Agents to service all channels
Agents are presented with customer account information and full omnichannel interaction history, enabling a seamless escalation from one channel or one agent to another.
Learn more about LiveVox’s Agent Desktops.
Manage email compliance
Simplify blacklist management and address regulations like CAN-SPAM with embedded opt-out conditions for in-channel consent coverage.
Learn more about LiveVox’s approach to compliance.
Providing workforce engagment management for businesses just like you
Here is where you would put additional copy if you need to.
“LiveVox’s Customer Engagement Platform with integrated email allowed us to easily evolve to more modern engagement strategies while minimizing compliance risk.”
—Director of Operational Strategies, Business Servicer
Learn more about this product
Check out our Frequently Asked Questions below.
What makes LiveVox’s email for call/contact centers better?
We include email, SMS, and webchat together so you can engage with customers across a true omnichannel landscape with threaded interaction histories in multichannel inboxes. The LiveVox campaign build technology also allows agents to move easily between email, voice, SMS, & other messaging channels from a single desktop. Risk mitigation is key to any part of the LiveVox Platform, and this is especially important for email communication. LiveVox helps mitigate compliance risk exposure with alignment to CAN-SPAM regulation.
Can you use LiveVox as an omnichannel ticketing system?
Can you use LiveVox for outbound email marketing?
LiveVox Omnichannel Capabilities
- Multichannel Agent Desktop
- Blended voice and message routing
- Mass and 2-Way Email
- Mass and 2-Way SMS
- Human Text Initiator (HTI®)
- Virtual Agents
- 2-Way Webchat
- Template Creation & Canned Messages
- Compliance with CTIA Standards and CAN-SPAM
- Embedded Consent Management
- Outbound Campaign Configuration
- Campaign Dashboard
- Multichannel Reporting
- Native CRM and WEM Functionality
- Outbound Attempt Supervisor
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Integrated Agent Workflows
LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.
An Industry-Leading End-to-End SLA
Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.