Yes. LiveVox makes the process of tracking customer issues simpler by allowing your organization to create ticket structures specifically for your business and its needs with a vast array of automatic workflows, ticketing permissions, and more. Administrators can easily configure multiple ticket types with unique data structures to ensure relevant information is captured during conversations. All customer conversations as well as supporting documents are tracked and managed utilizing the ticket as the index, ensuring continuity within your organization as the ticket is worked on by multiple teams.

Yes. LiveVox email users can build rich, marketing-style emails via an interactive and intuitive HTML editor and greatly expand the scope of their outbound email communications and campaigns. HTML can be easily imported and exported providing great flexibility in email look and feel with virtually no email size limitation. Outbound email marketing campaigns can be personalized to deliver a multitude of promotional or offer upsell experiences with custom sender names, targeted segmentation, and automation. Outbound campaign teams can view analytics and enable cross-channel attribution all while ensuring effective consent management.