LiveVox Products | Omnichannel
Create branded emails that build digital relationships with your customers. Our email system will expand your ability to communicate with customers.
Key Benefits of LiveVox’s Email
Personalize email engagement
Build rich, marketing-style emails via an interactive and intuitive HTML editor and improve personalization with a customizable “from” field.
Asynchronous communication
Unlike other channels that confine conversations with customers to sessions, email lets customers respond to you when it’s convenient, making for improved customer experiences.
Understand performance
Gain visibility into interactions with Email specific or cross-channel reporting that helps you understand factors that impact other key performance indicators.
Extended Overview
In-Depth Look At Email
Get a deeper look at how you can leverage LiveVox’s Email solution by reading this overview.
Segment and target your emails
LiveVox’s robust campaign configuration capability & email ticket system allows you to segment email lists based on specific customer attributes or interaction history.
Learn how our CRM makes this happen.
Empower agents to service all channels
Agents are presented with customer account information and full omnichannel interaction history, enabling a seamless escalation from one channel or one agent to another.
Learn more about LiveVox’s Agent Desktops.
Manage email compliance
Simplify blacklist management and address regulations like CAN-SPAM with embedded opt-out conditions for in-channel consent coverage.
Learn more about LiveVox’s approach to compliance.
“LiveVox’s Customer Engagement Platform with integrated email allowed us to easily evolve to more modern engagement strategies while minimizing compliance risk.”
Director of Operational Strategies, Business Servicer
See Email in Action
![LiveVox [email interface / GIF]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2022/01/email_interface.gif "email_interface")
LiveVox Omnichannel Capabilities
- Multichannel Agent Desktop
- Blended voice and message routing
- Mass and 2-Way Email
- Mass and 2-Way SMS
- Chatbots
- Virtual Agents
- 2-Way Webchat
- Template Creation & Canned Messages
- Compliance with CTIA Standards and CAN-SPAM
- Embedded Consent Management
- Outbound Campaign Configuration
- Campaign Dashboard
- Multichannel Reporting
- Native CRM and WEM Functionality
- Outbound Attempt Supervisor
In-depth look at LiveVox’s other channel offerings
Email is one of many ways LiveVox helps expand digital engagement. Dive deeper into all of LiveVox’s Omnichannel offering by downloading this brochure.
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2022/01/Omnichannel-AI.jpg "Omnichannel-AI")
