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LiveVox Products | Omnichannel

Email

Create branded emails that build digital relationships with your customers.

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Key Benefits of Email

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Provide a convenient way to engage with customers

Email remains the most effective messaging channel. Easily incorporate it into your engagement strategy without heavy lifting or integrations for a better customer experience.

Asynchronous Communication

Unlike other channels that confine conversations with customers to sessions, email lets customers respond to you when it’s convenient, making for improved customer experiences.

Understand performance

Gain visibility into interactions with Email specific or cross-channel reporting that helps you understand factors that impact outcome, messaging volume, customer experience, and other key performance indicators.

Product Overview

In-Depth Look At Email

Get a deeper look at how you can leverage LiveVox’s Email solution by reading this overview.

LiveVox Email Overview
Targeted Campaigns

Segment and target your emails

LiveVox’s robust campaign configuration capability allows you to segment email lists based on specific customer attributes or interaction history. LiveVox’s HTML Email wizard makes content creation easy with:

  • User-friendly templates for a unified look and feel
  • Attachment options to include corresponding documentation
  • Dynamic fields (e.g. First Name) to personalize each email.

Learn more about how LiveVox’s CRM functionality makes this happen.

Empowered Agents

Empower agents to service email and other channels

Agents are provided with everything they need to facilitate personalized Email conversations through enriched agent desktops. A multichannel inbox makes it easy for agents to manage personal and team queues. Customer account information and full multichannel interaction history are also presented to the agent, enabling a seamless escalation from one channel to the other.

Agents’ desktops can be configured to receive only Email messages or be blended to receive both voice and digital interactions. Learn more about LiveVox’s Configurable Agent Desktops.

Compliance Controls

Manage email compliance

Mitigate the risk of compliance exposure to regulations like CAN-SPAM with embedded opt-out conditions for in-channel consent coverage. LiveVox’s Email solution comes equipped with the tools needed to easily manage channel preference best practices as well as blacklist management.

Learn more about LiveVox’s approach to compliance.

Email In Action

LiveVox Email

LiveVox Omnichannel Capabilities:

  • Multichannel Agent Desktop
  • Blended voice and message routing
  • Mass and 2-Way Email
  • Mass and 2-Way SMS
  • 2-Way Webchat
  • Template Creation & Canned Messages
  • Compliance with CTIA Standards and CAN-SPAM
  • Embedded Consent Management
  • Outbound Campaign Configuration
  • Campaign Dashboard
  • Multichannel Reporting
  • Native CRM and WFO Functionality

In-depth look at LiveVox’s other channel offerings

Email is one of many ways LiveVox helps expand digital engagement. Dive deeper into all of LiveVox’s Omnichannel offering by downloading this brochure.

LiveVox Omnichannel Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.