LiveVox Products | Omnichannel


Create branded emails that build digital relationships with your customers. Our email system will expand your ability to communicate with customers.

LiveVox email ticket system

Key Benefits of LiveVox’s Email

Personalize email engagement

Build rich, marketing-style emails via an interactive and intuitive HTML editor and improve personalization with a customizable “from” field.

Asynchronous communication

Unlike other channels that confine conversations with customers to sessions, email lets customers respond to you when it’s convenient, making for improved customer experiences.

Understand performance

Gain visibility into interactions with Email specific or cross-channel reporting that helps you understand factors that impact other key performance indicators.

Extended Overview

In-Depth Look At Email

Get a deeper look at how you can leverage LiveVox’s Email solution by reading this overview.

LiveVox Platform Brochure
Versatile Alerts

Segment and target your emails

LiveVox’s robust campaign configuration capability & email ticket system allows you to segment email lists based on specific customer attributes or interaction history.

Learn how our CRM makes this happen.

Empowered Agents

Empower agents to service all channels

Agents are presented with customer account information and full omnichannel interaction history, enabling a seamless escalation from one channel or one agent to another. 

Learn more about LiveVox’s Agent Desktops.

Customize Ticketing

Manage email compliance

Simplify blacklist management and address regulations like CAN-SPAM with embedded opt-out conditions for in-channel consent coverage.

Learn more about LiveVox’s approach to compliance.

“LiveVox’s Customer Engagement Platform with integrated email allowed us to easily evolve to more modern engagement strategies while minimizing compliance risk.”

Director of Operational Strategies, Business Servicer

See Email in Action

LiveVox [email interface / GIF]

LiveVox Omnichannel Capabilities

  • Multichannel Agent Desktop
  • Blended voice and message routing
  • Mass and 2-Way Email
  • Mass and 2-Way SMS
  • Chatbots
  • Virtual Agents
  • 2-Way Webchat
  • Template Creation & Canned Messages
  • Compliance with CTIA Standards and CAN-SPAM
  • Embedded Consent Management
  • Outbound Campaign Configuration
  • Campaign Dashboard
  • Multichannel Reporting
  • Native CRM and WEM Functionality
  • Outbound Attempt Supervisor

In-depth look at LiveVox’s other channel offerings

Email is one of many ways LiveVox helps expand digital engagement. Dive deeper into all of LiveVox’s Omnichannel offering by downloading this brochure.

LiveVox Platform Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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LiveVox is proud to be both PCI and SOC 2 Compliant.