LiveVox Products | CRM
Nurture Customers, Tailor Experiences
Easily create segmented campaign lists, persona groups, and targeted journeys based on history for personal experiences informed by dynamic data and access.
Key Benefits of LiveVox’s Segmentation & Targeting
Action customer data for intuitive outreach
Harness the power of 5 tools in one product
LiveVox’s Unified CRM does 5 jobs in one by combining channels, consent tracking, data management, ticketing, campaign automation, and more.
Initiate the conversation
LiveVox’s Contact Manager links segmentation capability with interaction history and customer data so you can successfully drive more inbound traffic.
Best Practice Video
4 Ways Digital Channel Data Can Improve CX
Learn how contact centers are leveraging digital channel data to orchestrate customer-centric journeys.
Manage campaigns from a single view with a complete perspective
Contact Manager, LiveVox’s single pane of glass list management solution, marries data administration with a suite of channel interaction history to provide a 360-degree look at multichannel campaigns.
Bake multichannel consent into outreach with automatic customer preference tracking. All outreach engagement (mass and individual interactions) adhere to your customer’s consent status and adjust in real-time when preferences shift so your campaigns stay up to date.
Tailored workflows & ad hoc campaigns
Create highly effective and automated customer journeys with tailored workflows that trigger interactions based on pre-configured rules and account profile information. Help agents facilitate faster interactions by setting up navigation, screen layouts, quick links, and scripts to match the right tools with customer service needs.
Prepare agents for inbound interactions
Cut down validation time with a desktop that is curated by agent role with intelligent routing and screen pops that enrich interactions with key customer information including recent outbound campaign details as well as cross-channel contact history, ticketing status, and other relevant details.
See Segmentation & Targeting in Action
Watch the video below to see how LiveVox allows you to easily segment and target your customers.
LiveVox CRM Capabilities
- Multichannel Interaction History
- Advanced Filtering and Field Mapping
- Multichannel Consent Management and Suppression List
- Contact Attempt Management
- Account & Contact Mapping
- Configurable Segmentation
- Contact Notes and Attachment Library
- Agent Desktop Editor
- Campaign and Workflow Management
- Voice and Multichannel Inbox
- Integrated Scripting and Ticketing
- Integrated Knowledge Base
- API Call Outs to 3rd Party Systems
- Web-Intake Form
- Integrated WFO tools
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.