Industry Expertise | Teleservices

Engage With More Customers Faster

The customer buying cycle is more complex than ever, but speed is still key.

Studies show that the chance of closing a sale is 391% higher if the customer is engaged within the first minute of showing interest. But in an increasingly complex omnichannel environment, you have to be not only fast but smart. LiveVox’s omnichannel solution helps you do this by providing the means to reach people as well as the tools and insight you need to ensure you are doing so efficiently and exceeds customer expectations.

Versatile Alerts

Be the best at contacting customers

LiveVox’s omnichannel platform empowers you to quickly initiate and respond to customers on their chosen channel, at scale, while maintaining a high level of personalization and insight across their entire journey.

Find out more about our Omnichannel solution.

Targeted Campaigns

Optimize your sales pipeline with smart campaign creation

LiveVox’s CRM leverages segmentation and customer profiles to engage the right people, on the right channel, at the right time – without heavy reliance on IT.

Find out more about our Unified CRM capability.

Risk Mitigation

Purpose-built to mitigate risk

LiveVox has over 20 years of experience supporting contact centers with the tools and best practices they need to successfully navigate shifting regulatory requirements.

Learn more about LiveVox’s approach to compliance.

LiveVox Platform Brochure

Brochure

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

Success Story: Reducing Implementation Time

Case Study

A Winning Combination For Digital Engagement

Read how one company partnered with LiveVox to decrease their launch timeline with simplified access to customer data for their agents. Download the case study.

Why LiveVox?

Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.