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Industry Expertise | Teleservices

Engage With More Customers Faster

The customer buying cycle is more complex than ever, but speed is still key. Studies show that the chance of closing a sale is 391% higher if the customer is engaged within the first minute of showing interest. But in an increasingly complex omnichannel environment, you have to be not only fast but smart. LiveVox’s omnichannel solution helps you do this by providing the means to reach people as well as the tools and insight you need to ensure you are doing so efficiently and in a way that exceeds customer expectations.

Case Study

A Winning Combination For Digital Engagement

Read how one company partnered with LiveVox to decrease their launch timeline with simplified access to customer data for their agents. Download the case study.

LiveVox Performant Case Study

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Personalized Conversations

Be the best at contacting customers

Customer demand to engage on any channel continues to grow, while patience for lackluster service experiences has been greatly diminished. LiveVox’s omnichannel platform which includes Voice, SMS, Email, and Webchat, empowers you to quickly initiate and respond to customers on their chosen channel, at scale, while maintaining a high level of personalization and gaining insight across their entire journey.

Find out more about our Blended Omnichannel solution.

Targeted Campaigns

Optimize your sales pipeline with smart campaign creation

Managing an effective pipeline is one of the most challenging aspects of telemarketing. LiveVox’s CRM functionality provides a simple solution to this obstacle. Omnichannel campaign creation leverages segmentation and customer profiles to engage the right people, on the right channel, at the right time – without heavy reliance on IT.

Find out more about our Unified CRM capability.

Risk Mitigation

Purpose-built to mitigate risk

LiveVox has over 20 years of experience supporting contact centers with the tools and best practices they need to successfully navigate shifting regulatory requirements. LiveVox’s platform is purpose-built to mitigate risk with capabilities including:

  • A battle-tested, TCPA-focused dialing system for cell phone engagement
  • Embedded  omnichannel consent management
  • Comprehensive compliance controls
  • Complete quality and compliance analysis
  • PCI-DSS certified platform and secure payment capture functionality.

Learn more about LiveVox’s approach to compliance.

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.