LiveVox Solutions | Teleservices
How Can You Change The Teleservices Game?
Want to be known as a leading teleservices company? Then your contact center needs the right tech to help reach customers most effectively, plus the tools and data to be efficient, exceed customer expectations, and win new business.
Be The Best At Bringing In New Customers
A cloud platform can help you engage and scale effectively:
Generate Results With Intelligent Campaigns
The right cloud software enhances your capabilities / operations:
Reduce Compliance Risk With Proven Solutions
Gain control of how you address TCPA, CTIA, and other regulations:
+ Choose a partner with years of proven compliance success
+ Add compliance tools that are battle-tested in the courts
+ Use built-in controls to manage contact attempts and more
Maintain Sales Pipeline
Optimize Campaigns
Personalize CX
Address Compliance Risk
Integrate Data & Info
Maintain A Profitable Sales Pipeline?
- Use digital (SMS / Email / Webchat / etc.) to augment Voice outreach
- Quickly convert incoming leads into contacts by leveraging public APIs
- Unify account info / interaction history to boost agent efficiency
- Make it easy for agents to access that robust prospect / customer data
- Leverage AI / pre-built scripts to handle any / all teleservices capabilities
See How To Supercharge Your Sales Pipeline
Optimize Campaign Management?
- Integrate CRM / 3rd-party data for smart targeting / personalization
- Apply speech analytics to review 100% of interactions for CX data
- Leverage custom email templates to fit any customer / initiative
- Analyze customer journey analytics from intent to outcome
- Employ compliance controls, including opt-out tracking, to address risk
See How To Run Campaigns That Get Results
Personalize Across Multichannel Campaigns?
- Sync all prospect / customer data into universal profiles across channels
- Do segmentation analysis to understand customer thinking / behavior
- Get a 360° view of their data so you can engage how / when they want
- Track inbound / outbound customer journeys from beginning to end
- Map full customer profiles with insights throughout sales funnel
See How A Personal Touch Improves CX
Address TCPA Risk / Keep Up With Compliance?
- Use tools to manage contact attempts / consent / agent interactions
- Enact effective account recovery management strategies
- Dial / contact people with the highest level of risk mitigation possible
- Work with a partner that’s trusted for their compliance expertise
- Use solutions purpose-built to boost agent performance and KPIs
See How To Get Compliance And Performance
Integrate / Unify Your Data And Information?
- Choose a platform that integrates with your existing systems / SORs
- Give agents a unified desktop with contacts / history / lists in one screen
- Leverage analytics / reporting tools to measure KPIs with speed
- Use speech analytics / AI to track customer intents / sentiment
- Build AI-powered workflows based on customer attributes / interactions
See How 360° Data Helps You Drive ROI
“With complete visibility and control across the customer journey….we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels. As a result we saw an increase of ~50% in year over year revenue.”
— Director of Operational Strategies, Business Servicer
“LiveVox has been an excellent partner allowing us to advance our business and reach record revenue.”
— COO, Financial Services
“Nobody impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business.”
— Anthony Warden, VP of Contact Center, Texas Dow Credit Union
The Contact Center Platform
That Helps You Turn Data Into Results
Keeping up with the pace of change in customer communications is a constant challenge. With LiveVox’s cloud contact center platform, you can redefine customer engagement and deliver game-changing performance.
Omnichannel / AI
- Meet Customers On Their Channels Of Choice
- Provide AI-Powered Self-Service Options
- Voice, Chat, SMS, Email, And More
Customer-Centric Campaigns
- Robust Segmentation / Targeting
- Links Channels, Data, Plus History
- Tailored Workflows / Ticketing
360° Customer Profiles & History
- Full Picture Of Your Customers
- Sync Info Across Systems
- Update Profiles In Real-Time
Knowledge Center
- Encourage Customer Self-Service
- Free Up Agent Bandwidth
- Web Widget And Agent Desktop
Integrated Agent Workflows
- Weave Systems And Data Streams
- Intelligent And Automated
- Easy To Build, Easy To Fine-Tune
Customer Happiness Index
- Intuitive AI-Powered Sentiment Insights
- Real-Time Insight With Visual Gauges
- Comprehensive View of Overall CX
Business Performance & Analytics
- Real-Time Analytics Dashboards
- Data / Insights Refresh Every 2 Hours
- Access Over 150 Reports
Speech Analytics
- Search And Score All Interactions
- Track / Identify Changes In Sentiment
- Learn Customer Intents And Optimize
Complete Product List
- Channels, AI, Contact Center CRM, WEM Tools
- Seamless Integration, Frictionless Experiences
- Highest Risk Mitigation And Data Security Levels
eBook
Playbook For Modernizing Lead Gen
Get a step-by-step guide to modernizing your lead generation in a digital-first environment.
Success Story
How LiveVox Empowered a Leading Global BPO
BPOs continually seek innovative solutions to stay ahead of the curve.
Buyers’ Guide
Lead Generation Buyers’ Guide
Spot gaps in your lead gen strategy and see how LiveVox’s contact center platform can help.
Platform Brief
LiveVox For Lead Generation
See how to fill your pipeline, accelerate conversions, and drive more business with LiveVox.
Tip Sheet
How To Use Digital Data To Optimize CX
Explore how offering digital channels unlocks key customer data and feedback to improve CX.
eBook
Guide To Omnichannel-Focused Compliance
What 7 things should you look for in a contact center platform? Find out in this detailed guide.
Case Study
Speeding Up New Business With Simpler Data Access
See how one teleservices company sped up time-to-launch with easier access to customer data.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [Modernizing Lead Generation / eBook]](https://livevox.com/wp-content/uploads/2022/08/Modernizing-Lead-Generation-eBook.jpg "Modernizing-Lead-Generation-eBook")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/05/Omnichannel-Compliance_eBook.jpg "Omnichannel-AI")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2023/03/Platform-Overview.jpg "Platform-Overview")
![LiveVox [Partner Program Overview / Infographic]](https://livevox.com/wp-content/uploads/2023/08/Partner-Program-Overview-Infographic_thumbnail.jpg "Partner-Program-Overview-Infographic_thumbnail")
