LiveVox Pricing Plans

Advanced Features, Flexible Pricing

Our solution bundles make it easy to get started while only paying for what you need today. Choose from user or minute-based pricing options to fit your budget.

Per User

Per Minute

Essential

$65$120*

/ Per User Per Month

$0.0343$0.0481*

/ Per Minute

Engage customers and manage compliance with our outbound omnichannel contact and campaign management suite.

  • Outbound via 4 Clouds Architecture
  • Unlimited Agent Capacity
  • Rules Management via Attempt Supervisor
  • Omnichannel Campaign Management (SMS, Email & WhatsAPP)
  • Consent Management

Get everything your contact center requires: voice connectivity, IVR, advanced routing, contact management, customizable dashboards, real-time reports, and more.

  • Voice Engagement
  • IVR & Contact Flow
  • ACD & Routing
  • Real-Time Monitoring & Coaching
  • Contact Management
  • Voice Connectivity
  • Configurable Dashboards
  • Reporting Suite
  • Configurable Phone Panel
  • API & Partner Access
  • Single Sign-On (SSO)

$65$120*

/ Per User Per Month

$0.0343$0.0481*

/ Per Minute

Professional

$120$175*

/ Per User Per Month

$0.0480$0.0618*

/ Per Minute

Engage customers and manage compliance with our outbound omnichannel contact and campaign management suite.

  • Outbound via 4 Clouds Architecture
  • Unlimited Agent Capacity
  • Rules Management via Attempt Supervisor
  • Omnichannel Campaign Management (SMS, Email & WhatsAPP)
  • Consent Management

Upgrade your contact center with an all-in-one omnichannel suite, customizable desktops, agent assist, efficient workflows, and real-time quality management.

Get everything in Essential, PLUS:

  • Omnichannel Suite (Email, SMS, Chat & WhatsApp)
  • Contact Center CRM & Ticketing
  • Agent Assist via Scripting
  • Desktop Editor with RPA Functions Library
  • Contact Center Scheduling
  • Collaboration & Task Management
  • Quality Management

$120$175*

/ Per User Per Month

$0.0480$0.0618*

/ Per Minute

Enterprise

$150$205*

/ Per User Per Month

$0.0555$0.0693*

/ Per Minute

Engage customers and manage compliance with our outbound omnichannel contact and campaign management suite.

  • Outbound via 4 Clouds Architecture
  • Unlimited Agent Capacity
  • Rules Management via Attempt Supervisor
  • Omnichannel Campaign Management (SMS, Email & WhatsAPP)
  • Consent Management

Leverage insights to enhance agent performance. Connect with partners to tailor your service delivery.

Get everything in Professional, PLUS:

  • Advanced Analytics Suite
  • Agent Performance Dashboards
  • SIQ+ (SpeechIQ Plus)

$150$205*

/ Per User Per Month

$0.0555$0.0693*

/ Per Minute

* Additional usage fees may apply.

One Pager

LiveVox’s Flexible Pricing Plans

Take the first step toward a cost-effective CCaaS solution.

Tailor Your Plan With A La Carte Options

Our a la carte options give you the flexibility to choose the perfect combination of channels and features that best suit your business needs as you grow and evolve.

Blended Omnichannel Communications

Contact Center CRM

Workforce Engagement Management

Meet customers on their channels of choice including Voice, Chat, SMS, and Email, with AI-powered self-service options that exceed expectations.

Omnichannel

Outbound & Inbound Voice

Omnichannel

HCI®

Omnichannel

HTI®

Omnichannel

Email

Omnichannel

2-Way / Mass SMS

Omnichannel

Webchat

Omnichannel

Intelligent Virtual Agents

Omnichannel

Multichannel Chatbots

Omnichannel

WhatsApp

Omnichannel

Attempt Supervisor

Omnichannel

Customer-Centric Campaigns

Omnichannel

BusinessPhone PBX

Omnichannel

ACD

Omnichannel

IVR

Omnichannel

Wallboards

Close the cross-channel gap with a CRM made for contact centers and sync channels, customer data, plus ticketing history in a single pane of glass.

CRM

Up-to-Date Customer Profiles

CRM

Full Interaction History

CRM

Segmentation & Targeting

CRM

Configurable Agent Desktops

CRM

Agent Scripting

CRM

Ticketing

CRM

Consent Management

CRM

Secure Payment Capture (SPC)

CRM

Knowledge Center

CRM

Integrated Agent Workflows

CRM

Advanced Agent Assist

CRM

Secure Payment Capture (SPC)

Keep your people happy and high-performing with tools and strategies that boost productivity, quality, and compliance across the board.

WEM

Workforce Management

WEM

Omnichannel CSAT

WEM

Coaching & eLearning

WEM

Business & Performance Analytics

WEM

SIQ+ (SpeechIQ Plus)

WEM

Call & Screen Recording

WEM

Quality & Compliance Management

CRM

Configurable Agent Desktops & Workflows

Trusted By Game-Changing Clients For More Than 20 Years

“The ability to have everything available on one platform and be able to not have to worry about the backend like we used to, went a long way in our decision-making process.”

—Daniel Torres | Director of IT, PBFCM

“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”

—Matt Murphy | Director of Workforce Management and Dialing Operations, Best Egg

“No matter what the challenge is, whatever the new thing is behind the next turn that you have to deal with in your business, you need a solution that can adapt…LiveVox is there in the boat with us.”

—VP | Workforce Management, Business Servicer

“Of all the vendors, LiveVox showed us they understood what we were trying to do. That goes a long way to have a partner that actually listens to us and understands what we want to do with the technology.”

—Daniel Torres | Director of IT, PBFCM

“Their customer service and support staff are top-notch. In our line of business, we have to be nimble enough to take on new clients and execute on projects in short fashion. LiveVox has provided us with all of the tools we need to accomplish this.”

—Edward A. | Business Analyst, Financial Services

“LiveVox has been an excellent partner allowing us to advance our business and reach record revenue.

—COO, Financial Services

“With complete visibility and control across the customer journey….we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels. As a result we saw an increase of ~50% in year over year revenue.”

—Director of Operational Strategies, Business Servicer

Recognized By The Contact Center Industry’s Leading Analysts

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

 

Livevox has joined forces with NICE,
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Livevox has joined forces with NICE,
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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com

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