LiveVox Pricing Plans
Pick The Plan That’s Right For You
Our solution bundles make it easy to get started while only paying for what you need today. Choose from user or minute-based pricing options to fit your budget.
Per User
Per Minute
Essential
$65$120*
/ Per User Per Month
$0.0343$0.0481*
/ Per Minute
- Outbound via 4 Clouds Architecture
- Unlimited Agent Capacity
- Rules Management via Attempt Supervisor
- Omnichannel Campaign Management (SMS, Email & WhatsAPP)
- Consent Management
Get everything your contact center requires: voice connectivity, IVR, advanced routing, contact management, customizable dashboards, real-time reports, and more.
- Voice Engagement
- IVR & Contact Flow
- ACD & Routing
- Real-Time Monitoring & Coaching
- Contact Management
- Voice Connectivity
- Configurable Dashboards
- Reporting Suite
- Configurable Phone Panel
$65$120*
/ Per User Per Month
$0.0343$0.0481*
/ Per Minute
Professional
$120$175*
/ Per User Per Month
$0.0480$0.0618*
/ Per Minute
- Outbound via 4 Clouds Architecture
- Unlimited Agent Capacity
- Rules Management via Attempt Supervisor
- Omnichannel Campaign Management (SMS, Email & WhatsAPP)
- Consent Management
Upgrade your contact center with an all-in-one omnichannel suite, customizable desktops, agent assist, efficient workflows, and real-time quality management.
Get everything in Essential, PLUS:
- Omnichannel Suite (Email, SMS, Chat & WhatsApp)
- Contact Center CRM & Ticketing
- Agent Assist via Scripting
- Desktop Editor with RPA Functions Library
- Contact Center Scheduling
- Collaboration & Task Management
- Quality Management
$120$175*
/ Per User Per Month
$0.0480$0.0618*
/ Per Minute
Enterprise
$150$205*
/ Per User Per Month
$0.0555$0.0693*
/ Per Minute
- Outbound via 4 Clouds Architecture
- Unlimited Agent Capacity
- Rules Management via Attempt Supervisor
- Omnichannel Campaign Management (SMS, Email & WhatsAPP)
- Consent Management
Leverage insights to enhance agent performance. Connect with partners to tailor your service delivery.
Get everything in Professional, PLUS:
- Advanced Analytics Suite
- Agent Performance Dashboards
- Speech Analytics via SpeechIQ®
- API & Partner Access
$150$205*
/ Per User Per Month
$0.0555$0.0693*
/ Per Minute
One Pager
LiveVox’s Flexible Pricing Plans
Take the first step toward a cost-effective CCaaS solution.
Blended Omnichannel Communications
Contact Center CRM
Meet customers on their channels of choice including Voice, Chat, SMS, and Email, with AI-powered self-service options that exceed expectations.
Omnichannel
Outbound & Inbound Voice
Omnichannel
HCI®
Omnichannel
HTI®
Omnichannel
Omnichannel
2-Way / Mass SMS
Omnichannel
Webchat
Omnichannel
Intelligent Virtual Agents
Omnichannel
Multichannel Chatbots
Omnichannel
Omnichannel
Attempt Supervisor
Omnichannel
Customer-Centric Campaigns
Omnichannel
BusinessPhone PBX
Omnichannel
ACD
Omnichannel
IVR
Omnichannel
Wallboards
Close the cross-channel gap with a CRM made for contact centers and sync channels, customer data, plus ticketing history in a single pane of glass.
CRM
Up-to-Date Customer Profiles
CRM
Full Interaction History
CRM
Segmentation & Targeting
CRM
Configurable Agent Desktops
CRM
Agent Scripting
CRM
Ticketing
CRM
Consent Management
CRM
Secure Payment Capture (SPC)
CRM
Knowledge Center
CRM
Integrated Agent Workflows
CRM
Consent Management
CRM
Secure Payment Capture (SPC)
Keep your people happy and high-performing with tools and strategies that boost productivity, quality, and compliance across the board.
WEM
Workforce Management
WEM
Omnichannel CSAT
WEM
Coaching & eLearning
WEM
Business & Performance Analytics
WEM
Speech Analytics
WEM
Call & Screen Recording
WEM
Quality & Compliance Management
CRM
Configurable Agent Desktops & Workflows
Trusted By Game-Changing Clients For More Than 20 Years
“The ability to have everything available on one platform and be able to not have to worry about the backend like we used to, went a long way in our decision-making process.”
—Daniel Torres | Director of IT, PBFCM
“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”
—Matt Murphy | Director of Workforce Management and Dialing Operations, Best Egg
“No matter what the challenge is, whatever the new thing is behind the next turn that you have to deal with in your business, you need a solution that can adapt…LiveVox is there in the boat with us.”
—VP | Workforce Management, Business Servicer
“Of all the vendors, LiveVox showed us they understood what we were trying to do. That goes a long way to have a partner that actually listens to us and understands what we want to do with the technology.”
—Daniel Torres | Director of IT, PBFCM
“Their customer service and support staff are top-notch. In our line of business, we have to be nimble enough to take on new clients and execute on projects in short fashion. LiveVox has provided us with all of the tools we need to accomplish this.”
—Edward A. | Business Analyst, Financial Services
“LiveVox has been an excellent partner allowing us to advance our business and reach record revenue.”
—COO, Financial Services
“With complete visibility and control across the customer journey….we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels. As a result we saw an increase of ~50% in year over year revenue.”
—Director of Operational Strategies, Business Servicer
Recognized By The Contact Center Industry’s Leading Analysts
Forrester
The Forrester Wave™: Contact Center As A Service, Q1 2023
Aragon Research
2022 Globe™ for Intelligent Contact Centers
See why LiveVox was named an Innovator in Aragon Research’s 2022 Globe™ for Intelligent Contact Centers.
Forrester
Total Economic Impact
This commissioned study shows a three-year, 229% ROI and payback in less than 6 months.
Frost & Sullivan
Buyers Guide
Find out how LiveVox’s unified platform delivers exceptional CX in an evolving digital world.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [Partner Program Overview / Infographic]](https://livevox.com/wp-content/uploads/2023/08/Partner-Program-Overview-Infographic_thumbnail.jpg "Partner-Program-Overview-Infographic_thumbnail")
