LiveVox Products | Contact Center Secure Payment Capture

Make payments easy for customers and agents alike

Process payments with the highest levels of data security and PCI compliance in mind. LiveVox makes contact center secure payment capture easy.

Key Benefits of LiveVox’s Secure Payment Capture

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Offload the burden of payment security

Meet payment data security requirements with LiveVox’s scalable PCI-DSS certified platform.

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Protect customer payment Information

Customers provide their payment details but agents cannot hear or see any sensitive information.

Give customers the option to self-serve

Customer demand for self-service is growing. Enable them to self-serve for common issues such as making a payment in a secure and easy fashion.

Product Brief

In-Depth Look At Secure Payment Capture

Get a deeper look at LiveVox’s Secure Payment Capture by reading this brief.

LiveVox [SPC / Product Brief]

Let us help you solve the PCI challenge

LiveVox continues to maintain PCI-DSS QSA certification amid rising audit requirements, offloading a significant cost and resource burden for contact centers that process payments.

Consent Management
Make payments easier for customers

Make the experience of payments easy and secure by ensuring agents cannot hear or see payment information but can guide customers through the payment process in a more personal and “live” way.

Drive agent efficiency

Offer Secure Payment Capture as a self-serve option or one that can be initiated by specialized agents to navigate complex payment processing with customized scripts and a relevant knowledge base. 

Learn more about secure capture and IVR payments

Check out our Frequently Asked Questions below.

Why choose LiveVox for service payment processing in your contact center?

LiveVox is an ideal choice for service payment processing in your contact center. With our comprehensive suite of software tools, turnkey payment service integration, scalability to handle customer service during peak times, and multiple channel options readily available, LiveVox can help you save time, money, and risk. LiveVox offers ample support and service with 24/7 monitoring by experienced systems engineers. With our expertise in PCI and compliance regulations you can rest easy knowing customer service calls are secure and all appropriate measures are taken on each call. LiveVox will ensure your service payment processing needs are met quickly and more cost effectively than any other solution.

How does IVR payment capture work?

IVR payment capture is a convenient way to process credit and debit card payments over the phone. IVR stands for Interactive Voice Response, which uses an automated menu system so customers can provide their payment information using their telephone’s keypad.

IVR capture allows merchants to easily and securely capture customer’s credit and debit card data without having an in-person interaction. IVR payment capture also helps reduce labor costs associated with manual processing of payments, as well as helping merchants reduce the risks incurred by a face-to-face transaction. IVR payments are quickly becoming a popular alternative for businesses of all sizes looking to improve the efficiency of their checkout process.

LiveVox CRM Capabilities

  • Multichannel Interaction History
  • Advanced Filtering and Field Mapping
  • Multichannel Consent Management and Suppression List
  • Contact Attempt Management
  • Account & Contact Mapping
  • Configurable Segmentation
  • Contact Notes and Attachment Library
  • Agent Desktop Editor
  • Campaign and Workflow Management
  • Voice and Multichannel Inbox
  • Integrated Scripting and Ticketing
  • Integrated Knowledge Base
  • API Call Outs to 3rd Party Systems
  • Web-Intake Form
  • Integrated WFO tools

Brochure

In-depth look at LiveVox’s CRM offerings

Dive deeper into all of LiveVox’s CRM offering by downloading this brochure.

LiveVox Platform Brochure

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

 

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creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com

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