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Secure Payment Capture

LiveVox Products | CRM

Secure Payment Capture (SPC)

Process payments with the highest levels of data security and PCI compliance in mind.

Key Benefits of LiveVox’s Secure Payment Capture

Offload the burden of payment security

Meet payment data security requirements with LiveVox’s scalable PCI-DSS certified platform.

Prevent agents from viewing or hearing payment Information

Customers provide their payment details but agents cannot hear or see any sensitive information.

Give customers the option to self-serve

Customer demand for self-service is growing. Enable them to self-serve for common issues such as making a payment in a secure and easy fashion.

Product Brief

In-Depth Look At Secure Payment Capture

Get a deeper look at LiveVox’s Secure Payment Capture by reading this brief.

LiveVox Secure Payment Capture Product Brief
PCI-DSS Certification

Let us help you solve the PCI challenge

Meeting compounding PCI requirements means tackling encryption, data storage, and call/screen recordings – an expensive undertaking. LiveVox continues to maintain PCI-DSS QSA certification amid rising audit requirements. In doing so, LiveVox offloads a significant cost and resource burden for contact centers that process payments.

Learn more about LiveVox’s other compliance controls.

Data Security

Reach the highest levels of payment data security

Take payment security one step further with LiveVox’s Secure Payment Capture. Secure Payment Capture (SPC) places customers into a secure IVR to process payments, while automatically eliminating all sights and sound into the customer’s payment information from the agent desktop. With SPC contact centers can automatically:

  • Pause all call and screen recording of payment data
  • Eliminate the agent’s ability to view payment information
  • Maintain reporting, recording, and encryption of remaining interaction data.

Learn about LiveVox’s other IVR features.

Better Customer Experience

Make payments easier for customers

LiveVox makes the experience of payments easy and secure by offering Secure Payment Capture as a self-serve option or one that can be initiated by an agent. While processing a payment during a call, the agent cannot hear or see any payment information but can provide the required instructions to customers and guide them through the payment information gathering process in a more personal and “live” way.

Learn how eLearning can help train agents.

SPC In Action

LiveVox Secure Payment Capture

LiveVox CRM Capabilities:

  • Multichannel Interaction History
  • Advanced Filtering and Field Mapping
  • Multichannel Consent Management and Suppression List
  • Contact Attempt Management
  • Configurable Segmentation
  • Contact Notes and Attachment Library
  • Agent Desktop Editor
  • Campaign and Workflow Management
  • Voice and Multichannel Inbox
  • Integrated Scripting and Ticketing
  • Integrated Knowledge Base
  • API Call Outs to 3rd Party Systems
  • Web-Intake Form
  • Integrated WFO tools

Learn about LiveVox’s other CRM offerings

Secure Payment Capture is just one of many ways LiveVox helps optimize engagement. Download the brochure to learn about LiveVox’s other CRM capabilities. 

LiveVox CRM Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.