LiveVox Products | CRM
Secure Payment Capture (SPC)
Process payments with the highest levels of data security and PCI compliance in mind.
Key Benefits of LiveVox’s Secure Payment Capture
Offload the burden of payment security
Meet payment data security requirements with LiveVox’s scalable PCI-DSS certified platform.
Protect customer payment Information
Customers provide their payment details but agents cannot hear or see any sensitive information.
Give customers the option to self-serve
Customer demand for self-service is growing. Enable them to self-serve for common issues such as making a payment in a secure and easy fashion.
Product Brief
In-Depth Look At Secure Payment Capture
Get a deeper look at LiveVox’s Secure Payment Capture by reading this brief.
Let us help you solve the PCI challenge
LiveVox continues to maintain PCI-DSS QSA certification amid rising audit requirements, offloading a significant cost and resource burden for contact centers that process payments.
Learn more about LiveVox’s other compliance controls.
Make payments easier for customers
Make the experience of payments easy and secure by ensuring agents cannot hear or see payment information but can guide customers through the payment process in a more personal and “live” way.
Learn about LiveVox’s other IVR features.
Drive agent efficiency
Offer Secure Payment Capture as a self-serve option or one that can be initiated by specialized agents to navigate complex payment processing with customized scripts and a relevant knowledge base.
Learn how eLearning can help train agents.
LiveVox CRM Capabilities
- Multichannel Interaction History
- Advanced Filtering and Field Mapping
- Multichannel Consent Management and Suppression List
- Contact Attempt Management
- Configurable Segmentation
- Contact Notes and Attachment Library
- Agent Desktop Editor
- Campaign and Workflow Management
- Voice and Multichannel Inbox
- Integrated Scripting and Ticketing
- Integrated Knowledge Base
- API Call Outs to 3rd Party Systems
- Web-Intake Form
- Integrated WFO tools
In-depth look at LiveVox’s CRM offerings
Dive deeper into all of LiveVox’s CRM offering by downloading this brochure.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
