LiveVox Products | CRM
Secure Payment Capture (SPC)
Process payments with the highest levels of data security and PCI compliance in mind.
Key Benefits of LiveVox’s Secure Payment Capture
Offload the burden of payment security
Meet payment data security requirements with LiveVox’s scalable PCI-DSS certified platform.
Protect customer payment Information
Customers provide their payment details but agents cannot hear or see any sensitive information.
Give customers the option to self-serve
Customer demand for self-service is growing. Enable them to self-serve for common issues such as making a payment in a secure and easy fashion.
Let us help you solve the PCI challenge
LiveVox continues to maintain PCI-DSS QSA certification amid rising audit requirements, offloading a significant cost and resource burden for contact centers that process payments.
Learn more about LiveVox’s other compliance controls.
Make payments easier for customers
Make the experience of payments easy and secure by ensuring agents cannot hear or see payment information but can guide customers through the payment process in a more personal and “live” way.
Learn about LiveVox’s other IVR features.
LiveVox CRM Capabilities
- Multichannel Interaction History
- Advanced Filtering and Field Mapping
- Multichannel Consent Management and Suppression List
- Contact Attempt Management
- Configurable Segmentation
- Contact Notes and Attachment Library
- Agent Desktop Editor
- Campaign and Workflow Management
- Voice and Multichannel Inbox
- Integrated Scripting and Ticketing
- Integrated Knowledge Base
- API Call Outs to 3rd Party Systems
- Web-Intake Form
- Integrated WFO tools
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.