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LiveVox Products | CRM

Secure Payment Capture (SPC)

Process payments with the highest levels of data security and PCI compliance in mind.

LiveVox [SPC / woman making payment on phone]

Key Benefits of LiveVox’s Secure Payment Capture

Offload the burden of payment security

Meet payment data security requirements with LiveVox’s scalable PCI-DSS certified platform.

Protect customer payment Information

Customers provide their payment details but agents cannot hear or see any sensitive information.

Give customers the option to self-serve

Customer demand for self-service is growing. Enable them to self-serve for common issues such as making a payment in a secure and easy fashion.

Product Brief

In-Depth Look At Secure Payment Capture

Get a deeper look at LiveVox’s Secure Payment Capture by reading this brief.

LiveVox Secure Payment Capture Product Brief
PCI-DSS Certification

Let us help you solve the PCI challenge

LiveVox continues to maintain PCI-DSS QSA certification amid rising audit requirements, offloading a significant cost and resource burden for contact centers that process payments.

Learn more about LiveVox’s other compliance controls.

Data Security

Make payments easier for customers

Make the experience of payments easy and secure by ensuring agents cannot hear or see payment information but can guide customers through the payment process in a more personal and “live” way.

Learn about LiveVox’s other IVR features.

Better Customer Experience

Drive agent efficiency

Offer Secure Payment Capture as a self-serve option or one that can be initiated by specialized agents to navigate complex payment processing with customized scripts and a relevant knowledge base. 

Learn how eLearning can help train agents.

LiveVox CRM Capabilities

  • Multichannel Interaction History
  • Advanced Filtering and Field Mapping
  • Multichannel Consent Management and Suppression List
  • Contact Attempt Management
  • Configurable Segmentation
  • Contact Notes and Attachment Library
  • Agent Desktop Editor
  • Campaign and Workflow Management
  • Voice and Multichannel Inbox
  • Integrated Scripting and Ticketing
  • Integrated Knowledge Base
  • API Call Outs to 3rd Party Systems
  • Web-Intake Form
  • Integrated WFO tools

In-depth look at LiveVox’s CRM offerings

Dive deeper into all of LiveVox’s CRM offering by downloading this brochure.

LiveVox CRM Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.