LiveVox Products | Overview

The Cloud Contact Center Platform Built For Game Changers

Redefine customer engagement and deliver game-changing results with a seamless cloud platform integrated in a single pane of glass.

In-Depth Look at Call and Screen Recording

Frictionless Experiences

Omnichannel / AI

+ Seamless Integration Across Channels
+ Exceed Customer / Agent Expectations
+ 24/7/365 AI Self-Service And Agent Assist

Go To Omnichannel

LiveVox WEM Brochure

360° View. 100% Synced. 0 Silos.

Contact Center CRM

+ One Central 360° View Of Everything
+ Channels, Customer Data, And Ticketing
+ Sync Across Systems With No Silos

Go To Contact Center CRM

LiveVox WEM Brochure

Productivity And Performance

Workforce Engagement Management

+ Create Happy, High-Performing Teams
+ Tools That Help Guide And Empower
+ Productivity, Quality, And Compliance

Go To Workforce Engagement Management

A Few Clients Who’ve
Changed The Game With Us

ROYAL CARIBBEAN

Best Egg

HUNTER WARFIELD

Customer Care + Retail + Teleservices

Royal Caribbean International Transforms CX And Agent Workflows With LiveVox’s Speech Analytics

Fintech + Lead Generation + Telecom

Best Egg Moves To LiveVox’s Single Platform And Creates Frictionless Customer Experiences

BPO + Collections

Hunter Warfield Chooses LiveVox To Help Drive Digital Engagement And Self-Service Growth

Trusted By Game-Changing Clients For More Than 20 Years

“The ability to have everything available on one platform and be able to not have to worry about the back end like we used to went a long way in our decision-making process.”

Daniel Torres, Director of IT, PBFCM

“LiveVox is an omnichannel solution that gives us a full view of each customer’s journey. We can now be efficient and nimble while empowering agents with the tools and data they need to be successful.”

 COO, Financial Services

Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

“LiveVox can be managed with relative ease. You don’t have to have a large, technology-supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”

Matt Murphy, Director of Forecasting & Analysis, Best Egg

Platform Brief

One Simple, Seamless, Secure Place To Do Everything

See how LiveVox helps you transform your contact center’s performance and be a game changer for your company.

LiveVox Platform Brochure

Recognized By The Contact Center Industry’s Leading Analysts

Dive Deeper Into Our Cloud Contact Center Platform

Check out Frequently Asked Questions below.

What makes LiveVox the better choice for AI customer service software?

LiveVox is a leading AI customer service software provider when it comes to AI-enabled customer support tools. LiveVox offers a wide range of AI-driven features, such as automated speech recognition, natural language processing, text and sentiment analysis as well as AI assisted response routing and conversation personalization. 

Additionally, AI-powered services are linked through LiveVox’s built-in CRM. This ensures that AI technology is up to date and compatible with existing customer databases. By using AI technology supported by highly skilled customer service professionals, companies can ensure they provide excellent service while quickly addressing their customers’ concerns. With LiveVox’s comprehensive suite of AI-enabled customer support tools, you are assured of enhanced efficiency and improved customer experiences.

Most notable is LiveVox’s intelligent bot offerings which include an intelligent virtual assistant that can be deployed and automated across voice and digital channels. LiveVox’s AI customer service software provides customers with a seamless way to get their questions answered quickly and accurately. 

LiveVox also has AI-driven call routing, AI conversation analytics, AI-supported customer surveys and surveys responses, AI analytics and AI fraud detection capabilities that make it stand out from other providers. These features take away much of the manual labor associated with customer service operations and allow businesses to better serve their customers in a timely manner. Ultimately, by relying on LiveVox’s advanced AI customer service software you can be rest assured that your customers will have a great experience every time they interact with your brand.

How does LiveVox excel at contact center compliance?

LiveVox is renowned for its contact center compliance solutions that enable contact centers to minimize the risk of consumer-related litigation and stay compliant with local, federal, and industry regulations. With our leading compliance solutions, contact centers are able to be protected against random and intentional customer contact compliance violations. LiveVox’s proprietary platform consists of: four cloud-native, secure dialers, omnichannel compliance automation, contact data management tools, and real-time monitoring analytics which are essential in contact center compliance

LiveVox contact center compliance offerings also include proactive guidance from industry veterans with extensive experience in contact center risk mitigation so contact centers can avoid costly penalties before they occur. Thanks to LiveVox’s contact center compliance solutions, contact centers can stay ahead of legal risks and remain problem free.

Advantages of an omnichannel CCaaS with automation

Omnichannel CCaaS (Contact Center as a Service) platforms provide a single platform to allow all customer interaction channels, such as voice, email, webchat and social media to be managed in one environment. 

This allows incoming customer inquiries and requests to be responded to quickly and efficiently, regardless of which channel they arrive on. Automation is an important addition to omnichannel CCaaS systems because they facilitate the seamless handling of day-to-day tasks. For example, automated systems can recognize customer problems automatically without human intervention and can map those queries to existing solutions – either routing them to self-service or, when accompanied by an additional knowledge base, can have them be carried out by a professional contact center agent. 

Additionally, omnichannel CCaaS with automation offers scalability for contact centers ensuring that customers’ needs are met even during times of increased call volumes. In short, omnichannel CCaaS combined with automation enhances the customer experience through quicker response rates and streamlined operations for contact centers tasked with providing speedy resolutions to help customers remain informed about their interactions with businesses.

Omnichannel CCaaS automation saves time and resources, allowing for more efficient operations. Contact center managers can set parameters to respond to customer inquiries quickly and accurately without the need for manual input. This means that decisions are made in real-time and with greater accuracy

Omnichannel CCaaS platforms like LiveVox enable contact centers to track and monitor conversations via an integrated dashboard, making it easy to review strategic objectives and meet KPIs. 

Additionally, automation techniques can easily sort customer service inquiries based on their type or priority level; categorizing them based on parameters set by call center managers. By streamlining customer service processes with omnichannel CCaaS platforms like LiveVox, contact centers get a great deal of operational savings and improved customer experience.

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Integrated Agent Workflows

LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.

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An Industry-Leading End-to-End SLA

Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.