LiveVox Products | Contact Center Software Overview

LiveVox is renowned for its contact center compliance solutions that enable contact centers to minimize the risk of consumer-related litigation and stay compliant with local, federal, and industry regulations. With our leading compliance solutions, contact centers are able to be protected against random and intentional customer contact compliance violations. LiveVox’s proprietary platform consists of: four cloud-native, secure dialers, omnichannel compliance automation, contact data management tools, and real-time monitoring analytics which are essential in contact center compliance. 

LiveVox contact center compliance offerings also include proactive guidance from industry veterans with extensive experience in contact center risk mitigation so contact centers can avoid costly penalties before they occur. Thanks to LiveVox’s contact center compliance solutions, contact centers can stay ahead of legal risks and remain problem free.

Omnichannel CCaaS (Contact Center as a Service) platforms provide a single platform to allow all customer interaction channels, such as voice, email, webchat and social media to be managed in one environment. 

This allows incoming customer inquiries and requests to be responded to quickly and efficiently, regardless of which channel they arrive on. Automation is an important addition to omnichannel CCaaS systems because they facilitate the seamless handling of day-to-day tasks. For example, automated systems can recognize customer problems automatically without human intervention and can map those queries to existing solutions – either routing them to self-service or, when accompanied by an additional knowledge base, can have them be carried out by a professional contact center agent. 

Additionally, omnichannel CCaaS with automation offers scalability for contact centers ensuring that customers’ needs are met even during times of increased call volumes. In short, omnichannel CCaaS combined with automation enhances the customer experience through quicker response rates and streamlined operations for contact centers tasked with providing speedy resolutions to help customers remain informed about their interactions with businesses.

Omnichannel CCaaS automation saves time and resources, allowing for more efficient operations. Contact center managers can set parameters to respond to customer inquiries quickly and accurately without the need for manual input. This means that decisions are made in real-time and with greater accuracy. 

Omnichannel cloud based contact center software platforms like LiveVox enable contact centers to track and monitor conversations via an integrated dashboard, making it easy to review strategic objectives and meet KPIs. 

Additionally, automation techniques can easily sort customer service inquiries based on their type or priority level; categorizing them based on parameters set by call center managers. By streamlining customer service processes with omnichannel CCaaS platforms like LiveVox, contact centers get a great deal of operational savings and improved customer experience.