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LiveVox Overview

The Next-Generation Contact Center Platform

LiveVox seamlessly integrates Omnichannel Communications, CRM, and Workforce Optimization to create better customer experiences and improve agent performance while achieving the highest levels of risk mitigation and data security.

Case Study

Bringing Back the Human Touch to Customer Experience

Read how fintech provider, New Credit America, leveraged LiveVox to bring back the human touch to personal finance amid a pandemic by downloading this case study.

LiveVox Sucess Story_New Credit America Brings Back the Human Touch to CX

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Omnichannel

Omnichannel

Customers are expanding how they want to communicate with your business. Meet customers on their channels of choice including Voice, Email, SMS, and Webchat. Easily create multichannel inbound and outbound engagement based on both customer attributes and previous interaction history. This comprehensive yet centralized approach ensures contact centers can create a unified experience across all channels while keeping customer preferences in mind.

Learn more about LiveVox’s Blended Omnichannel solutions.

CRM

CRM

Avoid unnecessary features and add-on windows that come with traditional approaches to CRM. LiveVox’s native CRM pulls together the data needed to help agents meet customer expectations across all channels with a threaded view of all previous customer interactions in one easy-to-access place. If you can access it via a web browser, we can connect it to your workflow with a simplified path to any application, internal or third party, so you can get more done with fewer screens.

Learn more about LiveVox’s Unified CRM solutions.

WFO

WFO

Expand productivity in your contact center and get the most out of your team wherever they are. LiveVox’s native WFO gives you easy-to-use tools to support compliance in an omnichannel environment—controlled through a single, unified interface. Establish effective and efficient quality monitoring and management processes in your organization and then use our integrated, intuitive tools to provide objective, detailed feedback, and targeted training and coaching programs to your team.

Learn more about LiveVox’s workforce optimization solutions.

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.