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Products | LiveVox Overview

The Next-Generation Contact Center Platform

LiveVox seamlessly integrates Omnichannel Communications, CRM, AI, and Workforce Optimization to create better customer experiences and improve agent performance while achieving the highest levels of risk mitigation and data security.

LiveVox Omnichannel

Omnichannel Communications

Seamlessly Unify the Customer Experience with Integrated Channels

Meet customers on their channels of choice including Voice, Email, SMS, and Webchat. Easily create multichannel engagement based on both customer attributes and previous interaction history.

Learn more about LiveVox’s Omnichannel solutions

CRM

Unified CRM

Eliminate Data Silos and Surface Powerful Omnichannel Insights

Our purpose-built CRM centralizes your customer data, unlocking powerful insights to help you deliver faster and better customer experiences.

Learn more about LiveVox’s Unified CRM solutions

LiveVox Omnichannel

Workforce Optimization

Drive Agent Productivity and Organizational Understanding of Performance

Optimize the flow of customer inquiries based on consumer intent and agent availability and use our integrated tools to provide objective, detailed feedback, and targeted training and coaching programs to your team.

Learn more about LiveVox’s WFO solutions

Brochure

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

Case Study

Bringing Back the Human Touch to Customer Experience

Read how fintech provider, New Credit America, leveraged LiveVox to bring back the human touch to personal finance amid a pandemic by downloading this case study.

“I can tell you without a doubt that our contact rates have improved, our sales rates have improved, and we probably wouldn’t have survived 2020 without LiveVox.”

— Senior Director of Operations, Consumer Finance

Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

“LiveVox is an omnichannel solution that gives us a full view of each customer’s journey. We can now be efficient and nimble while empowering agents with the tools and data they need to be successful.”

 COO, Financial Services

Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

  “LiveVox was essential to accelerating our evolution to a digital-first model. This was the platform where we could introduce the power of digital channels in order to connect with consumers. So it was actually a way to accelerate our thinking around omnichannel.”

— VP, Strategic Development, Business Servicer

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.