Livevox overview
The Next-Generation Contact Center Platform
LiveVox seamlessly integrates Omnichannel Communications, CRM and Workforce Optimization to create better customer experiences and improve agent performance while achieving the highest levels of risk mitigation and data security.
Case Study
Bringing Back the Human Touch to Customer Experience
Read how fintech provider, New Credit America, leveraged LiveVox to bring back the human touch to personal finance amid a pandemic.
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Omnichannel
Meet customers on their channels of choice including Voice, Email, SMS, and Webchat. Easily create a unified experience across all channels based on both customer attributes and previous interaction history.
Learn about LiveVox’s Omnichannel solutions.
CRM
Meet customer expectations across all channels with a threaded view of all previous customer interactions and seamlessly connect any application to your workflow, so you can get more done with fewer screens.
Learn more about LiveVox’s Unified CRM solutions.
Workforce Optimization
Establish effective and efficient quality monitoring and management processes using our integrated tools to provide objective, detailed feedback, and targeted training and coaching programs to your team.
Learn about LiveVox’s workforce optimization tools.
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Mitigate Risk
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.
