Products | LiveVox Overview
Transform Your Contact Center’s Performance With A Proven Cloud Platform
Everything you need to deliver game-changing results, seamlessly integrated and configured to maximize your success.
Omnichannel / AI
Meet customers on their channels of choice including Voice, Chat, SMS, and Email, with AI-powered self-service options that exceed expectations.
Outbound Dialing
- Four Manual And Automated Systems
- Performance And Efficiency Gains
- Compliance Risk Mitigation
Inbound Voice
- Self-Service Options
- Seamless Customer Journeys
- Boost Agent Efficiency
- Data-Led Campaign / Targeting Tools
- Cross-Channel Visibility / Reporting
- Interaction History In Full HTML
Webchat
- Real-Time Conversations
- Match Your Website’s Look And Feel
- Integrates With AI Chatbots
2-Way / Mass SMS
- Individual Or Bulk Messages
- Automate Using AI
- Compliance Controls
HTI®
- Like HCI®, But For SMS
- TCPA-Focused And Cost-Effective
- More ROI, Less Risk
- Seamless Integration
- Access 2 Billion Users
- All From One Screen
Multichannel Chatbots
- AI-Enabled Self-Service
- Provide 24/7/365 Support
- For Webchat And SMS
Intelligent Virtual Agents
- Fast, Accurate Self-Service
- No Code, No Engineering
- Assist Live Agent Escalation
Wallboards
- Configurable Dashboards
- Performance Insights And Alerts
- Real-Time Big Screen Display
Automatic Call Distributor (ACD)
- Route Calls To Right Agents
- Fast Data ID And Response
- Works On-Site And Remote
Interactive Voice Response (IVR)
- Drag-And-Drop Workflows
- Over 40 Modules Available
- Best Practice Templates
Customer-Centric Campaigns
- Robust Segmentation / Targeting
- Links Channels, Data, Plus History
- Tailored Workflows / Ticketing
Attempt Supervisor
- Manage Outbound Contact Attempts
- Across Voice, Email, And SMS
- For Compliance / Customer Consent
Contact Center CRM
Close the cross-channel gap with a CRM made for contact centers and sync channels, customer data, plus ticketing history throughout the customer journey.
360° Customer Profiles & History
- Full Picture Of Your Customers
- Sync Info Across Systems
- Update Profiles In Real-Time
Configurable Agent Desktop
- Single Pane Of Glass View
- Clean, Efficient User Interface
- Automatic Screen Pops
Agent Assist
- Smart Automation / Live Agent Guidance
- Automated After-Call Work
- Real-Time Speech-to-Text Transcription / Processing
Agent Scripting
- Dynamic, Trigger-Based Scripts
- Get Agents Up To Speed Fast
- Guide Them With Key Info
Ticketing
- Track Tickets In Real-Time
- Across Channels And Departments
- All Linked In One View
Consent Management
- Verify Consent At Every Step
- Tailor Campaigns To Preferences
- Profiles Automatically Update
Work Center
- Dynamically Updated, Centralized Agent Hub
- Tasks, Alerts, Coaching, And eLearning
- Keep Agents Organized And On Task
Knowledge Center
- Encourage Customer Self-Service
- Free Up Agent Bandwidth
- Web Widget And Agent Desktop
Secure Payment Capture
- Protect Customer Information
- Self-Service Payment Option
- Offload Payment Security Burden
Segmentation & Targeting
- Create Dynamic Campaign Lists
- Persona Groups And Journeys
- Based On 360° Customer Profiles
Integrated Agent Workflows
- Weave Systems And Data Streams
- Intelligent And Automated
- Easy To Build, Easy To Fine-Tune
LiveVox Connect
- Collaboration App For Support Teams
- Simplify Access To Vital Info
- Agents Stay Connected Wherever They Are
Customer Happiness Index
- Intuitive AI-Powered Sentiment Insights
- Real-Time Insight With Visual Gauges
- Comprehensive View of Overall CX
Workforce Engagement Management (WEM)
Keep your people happy and high-performing with tools and strategies that boost productivity, quality, and compliance across the board.
Workforce Management (WFM)
- One Unified Workspace For Everyone
- Smart Data For Smart Staffing
- Adjust Schedules On The Fly
Customer Journey Analytics
- 360° View Of Behavior Across Channels
- Optimize Strategies Based On Insights
- Fast Data Integration / No Disruptions
Business Performance & Analytics
- Real-Time Analytics Dashboards
- Data / Insights Refresh Every 2 Hours
- Access Over 150 Reports
Speech Analytics
- Search And Score All Interactions
- Track / Identify Changes In Sentiment
- Learn Customer Intents And Optimize
Coaching & eLearning
- Assign And Track Training Tasks
- Provide Highly-Detailed Feedback
- Measure Progress Over Time
Omnichannel CSAT
- Survey On Digital Or Voice Channels
- Automate Response Actions
- Integrates With Contact Center CRM
Call & Screen Recording
- Record And Play Back Everything
- Score And Add Notes Or Comments
- No Manually Redacting Payment Info
Quality & Compliance Management
- Monitor 100% Of Interactions
- Custom Scorecards And Filters
- Reduce Risk Across Channels
Agent Scheduling
- Easily Managed, Automated Schedules
- Drag-And-Drop / On-Demand / Real-Time
- Integrate Your CRM, Forecasting, And WFM
BusinessPhone PBX
Seamlessly connect your contact center to storefronts and the back office with our cloud-based VoIP phone service for businesses.
VoIP Phone Platform
- One Phone System For All Users
- Fast Setup, Low Maintenance
- Scale As Your Business Grows
Hardware/Devices
- Top-Of-The-Line Equipment
- Bring Your Own Hardware
- Plug-And-Play Deployment
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2023/03/Platform-Overview.jpg "Platform-Overview")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2023/04/LiveVox-Omnichannel-AI.jpg "LiveVox-Omnichannel-AI")
![LiveVox [Partner Program Overview / Infographic]](https://livevox.com/wp-content/uploads/2023/08/Partner-Program-Overview-Infographic_thumbnail.jpg "Partner-Program-Overview-Infographic_thumbnail")
