Products | LiveVox Overview
The Next-Generation Contact Center Platform
LiveVox seamlessly integrates Omnichannel Communications, CRM and Workforce Optimization to create better customer experiences and improve agent performance while achieving the highest levels of risk mitigation and data security.
Seamlessly Unify the Customer Experience with Integrated Channels
Meet customers on their channels of choice including Voice, Email, SMS, and Webchat. Easily create multichannel engagement based on both customer attributes and previous interaction history.
Create Optimal Experiences that Fit Your Agents’ Specific Tasks
LiveVox’s native CRM pulls together the data needed to help agents meet customer expectations across all channels with a threaded view of all previous customer interactions in one easy-to-access place.
Drive Agent Productivity and Organizational Understanding of Performance
Establish effective and efficient quality monitoring and management processes and use our integrated tools to provide objective, detailed feedback, and targeted training and coaching programs to your team.
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.