A Simplified Path to
Seamless Digital Engagement

LIVEVOX [U]-SERIES - Unifying All Conversations and Interactions on a Single Platform

To help contact centers navigate and succeed in an increasingly digital environment, LiveVox introduced the “LiveVox [U] Series” – a simplified and incremental path for contact centers to evolve their operations from primarily voice-based strategies to performance-driven digital engagement. The [U] Series unifies data across 3 core contact center functions – modern CRM, WFO, and omnichannel/AI into a single digital customer engagement platform.

In doing so, LiveVox provides an out of the box omnichannel platform that enables seamless digital engagement without the traditional integration costs or complexities.

Omnichannel/AI:

From Voice to Email, SMS, LiveChat, and chatbots, LiveVox’s customer engagement platform provides fully integrated channels, enabling seamless digital engagement strategies to be created and managed from a single location.

Modern CRM

Leverage the functionality of a modern CRM without the need to purchase one. LiveVox’s fully integrated CRM unifies all consumer interactions into a single location with features like multichannel customer journey tracking, digitally-enabled agent desktops, multichannel preference management, ticketing and more.

Modern WFO

Test, analyze and implement best practices across a digital environment with LiveVox’s integrated WFO solutions that includes multichannel agent scorecards and scheduling, business intelligence, speech analytics, and more.

Omnichannel/AI Modern WFO Modern CRM