The Next-Generation Contact Center Platform
LiveVox seamlessly integrates Omnichannel Communications, CRM and Workforce Optimization to create better customer experiences and improve agent performance while achieving the highest levels of risk mitigation and data security.
Meet customers on their channels of choice including Voice, Email, SMS, and Webchat. Easily create multichannel engagement based on both customer attributes and previous interaction history.
Learn more about LiveVox’s Omnichannel solutions.
LiveVox’s native CRM pulls together the data needed to help agents meet customer expectations across all channels with a threaded view of all previous customer interactions in one easy-to-access place.
Learn more about LiveVox’s Unified CRM solutions.
Establish effective and efficient quality monitoring and management processes and use our integrated tools to provide objective, detailed feedback, and targeted training and coaching programs to your team.
Learn more about LiveVox’s WFO solutions.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.