Products | LiveVox Overview

Transform Your Contact Center’s Performance With A Proven Cloud Platform

Everything you need to deliver game-changing results, seamlessly integrated and configured to maximize your success.

Watch the LiveVox Platform Overview Video

Omnichannel / AI

Meet customers on their channels of choice including Voice, Chat, SMS, and Email, with AI-powered self-service options that exceed expectations.

Outbound Dialing
  • Four Manual And Automated Systems
  • Performance And Efficiency Gains
  • Compliance Risk Mitigation

Inbound Voice
  • Self-Service Options
  • Seamless Customer Journeys
  • Boost Agent Efficiency

  • Data-Led Campaign / Targeting Tools
  • Cross-Channel Visibility / Reporting
  • Interaction History In Full HTML

  • Real-Time Conversations
  • Match Your Website’s Look And Feel
  • Integrates With AI Chatbots

2-Way / Mass SMS
  • Individual Or Bulk Messages
  • Automate Using AI
  • Compliance Controls

  • Like HCI®, But For SMS
  • TCPA-Focused And Cost-Effective
  • More ROI, Less Risk

  • Seamless Integration
  • Access 2 Billion Users
  • All From One Screen

Multichannel Chatbots
  • AI-Enabled Self-Service
  • Provide 24/7/365 Support
  • For Webchat And SMS

Intelligent Virtual Agents
  • Fast, Accurate Self-Service
  • No Code, No Engineering
  • Assist Live Agent Escalation

  • Configurable Dashboards
  • Performance Insights And Alerts
  • Real-Time Big Screen Display

Automatic Call Distributor (ACD)
  • Route Calls To Right Agents
  • Fast Data ID And Response
  • Works On-Site And Remote

Interactive Voice Response (IVR)
  • Drag-And-Drop Workflows
  • Over 40 Modules Available
  • Best Practice Templates

Customer-Centric Campaigns
  • Robust Segmentation / Targeting
  • Links Channels, Data, Plus History
  • Tailored Workflows / Ticketing

Attempt Supervisor
  • Manage Outbound Contact Attempts
  • Across Voice, Email, And SMS
  • For Compliance / Customer Consent

Contact Center CRM

Close the cross-channel gap with a CRM made for contact centers and sync channels, customer data, plus ticketing history throughout the customer journey.

360° Customer Profiles & History
  • Full Picture Of Your Customers
  • Sync Info Across Systems
  • Update Profiles In Real-Time

Configurable Agent Desktop
  • Single Pane Of Glass View
  • Clean, Efficient User Interface
  • Automatic Screen Pops

Agent Assist
  • Smart Automation / Live Agent Guidance
  • Automated After-Call Work
  • Real-Time Speech-to-Text Transcription / Processing

Agent Scripting
  • Dynamic, Trigger-Based Scripts
  • Get Agents Up To Speed Fast
  • Guide Them With Key Info

  • Track Tickets In Real-Time
  • Across Channels And Departments
  • All Linked In One View

Consent Management
  • Verify Consent At Every Step
  • Tailor Campaigns To Preferences
  • Profiles Automatically Update

Work Center
  • Dynamically Updated, Centralized Agent Hub
  • Tasks, Alerts, Coaching, And eLearning
  • Keep Agents Organized And On Task

Knowledge Center
  • Encourage Customer Self-Service
  • Free Up Agent Bandwidth
  • Web Widget And Agent Desktop

Secure Payment Capture
  • Protect Customer Information
  • Self-Service Payment Option
  • Offload Payment Security Burden

Segmentation & Targeting
  • Create Dynamic Campaign Lists
  • Persona Groups And Journeys
  • Based On 360° Customer Profiles

Integrated Agent Workflows
  • Weave Systems And Data Streams
  • Intelligent And Automated
  • Easy To Build, Easy To Fine-Tune

LiveVox Connect
  • Collaboration App For Support Teams
  • Simplify Access To Vital Info
  • Agents Stay Connected Wherever They Are

Customer Happiness Index
  • Intuitive AI-Powered Sentiment Insights
  • Real-Time Insight With Visual Gauges
  • Comprehensive View of Overall CX

Workforce Engagement Management (WEM)

Keep your people happy and high-performing with tools and strategies that boost productivity, quality, and compliance across the board.

Workforce Management (WFM)
  • One Unified Workspace For Everyone
  • Smart Data For Smart Staffing
  • Adjust Schedules On The Fly

Customer Journey Analytics
  • 360° View Of Behavior Across Channels
  • Optimize Strategies Based On Insights
  • Fast Data Integration / No Disruptions

Business Performance & Analytics
  • Real-Time Analytics Dashboards
  • Data / Insights Refresh Every 2 Hours
  • Access Over 150 Reports

Speech Analytics
  • Search And Score All Interactions
  • Track / Identify Changes In Sentiment
  • Learn Customer Intents And Optimize

Coaching & eLearning
  • Assign And Track Training Tasks
  • Provide Highly-Detailed Feedback
  • Measure Progress Over Time

Omnichannel CSAT
  • Survey On Digital Or Voice Channels
  • Automate Response Actions
  • Integrates With Contact Center CRM

Call & Screen Recording
  • Record And Play Back Everything
  • Score And Add Notes Or Comments
  • No Manually Redacting Payment Info

Quality & Compliance Management
  • Monitor 100% Of Interactions
  • Custom Scorecards And Filters
  • Reduce Risk Across Channels

Agent Scheduling
  • Easily Managed, Automated Schedules
  • Drag-And-Drop / On-Demand / Real-Time
  • Integrate Your CRM, Forecasting, And WFM

BusinessPhone PBX

Seamlessly connect your contact center to storefronts and the back office with our cloud-based VoIP phone service for businesses.

VoIP Phone Platform
  • One Phone System For All Users
  • Fast Setup, Low Maintenance
  • Scale As Your Business Grows

  • Top-Of-The-Line Equipment
  • Bring Your Own Hardware
  • Plug-And-Play Deployment