Frost Radar™ Names LiveVox An Innovation & Growth Leader In 2022 Report

LiveVox Helps You

Change The Game For Your Contact Center

  • Improve customer loyalty and satisfaction
  • Attract and retain the best agents
  • Get immediate KPI and bottom line gains
  • Automate and maximize performance

Learn About Upgrading

Share this story

LiveVox has been recognized as a 2022 Frost Radar™ North American Enterprise Cloud Contact Center Market Leader, demonstrating our growth in the enterprise market and innovation as a CCaaS platform provider. With more than 20 years of experience in cloud contact center technology and over 14 billion omnichannel interactions processed per year, we stood out among our peers. 

The Frost Radar™ report on the North American Enterprise Cloud Contact Center Market demonstrates LiveVox’s commitment to innovation and its ability to help customers achieve their business goals. 

Download the report here

About the report & LiveVox’s competitive advantage

The Frost & Sullivan Global Information & Communications Technologies Research Team provides a benchmarking system to spark companies into action and fuel new deal flow and growth pipelines. By being named a leader in this Frost Radar™ report, it further validates LiveVox’s position as an industry frontrunner. Frost & Sullivan recognizes the advanced features of the LiveVox CCaaS platform, which is designed for scalability and flexibility for customers who want control over their contact center. 

LiveVox is proud to have been distinguished as a market leader in the CCaS space. Frost & Sullivan is a highly-esteemed market research and growth consulting firm and this report evaluated the most significant vendors in the market based on rigorous criteria; their findings confirm LiveVox as a leader and set us apart from our peers with respect to:

  • Growth potential
  • Best practices
  • Competitive intensity
  • Customer value
  • Partner potential. 

Our CCaaS platform provides essential tools that help organizations achieve critical agent and customer milestones—particularly given current circumstances surrounding business health.

The report highlights LiveVox’s leaderships in areas including:

  • Omnichannel customer engagement
  • Robust customer profiles and data syncing capabilities
  • Simplified ease of use and management
  • Robust security and reliability
  • Competitive TCO and value creation

Organizations like yours are recognizing the importance of creating exceptional customer experiences. Find out how LiveVox’s best-in-class tools help companies like yours reach this goal

LiveVox Helps You

Change The Game For Your Contact Center

  • Improve customer loyalty and satisfaction
  • Attract and retain the best agents
  • Get immediate KPI and bottom line gains
  • Automate and maximize performance

Learn About Upgrading

Keep Up-To-Date on the Latest Contact Center News

Subscribe to our newsletter and stay current on all the latest technological advances in the contact center space.

About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

Learn How Bad Customer Experience Is Impacting Your Bottom Line

Learn more in this exclusive interview “What Is The Cost Per Experience In Your Contact Center?”

Stop overpaying for your contact center platform. Download our TCO Report:

Reduce costs without sacrificing quality or customer satisfaction. Uncover the real costs of your contact center and learn how to reduce them with our free PDF.

Download the Report

You May Also Like