LiveVox has been recognized as a 2022 Frost Radar™ North American Enterprise Cloud Contact Center Market Leader, demonstrating our growth in the enterprise market and innovation as a CCaaS platform provider. With more than 20 years of experience in cloud contact center technology and over 14 billion omnichannel interactions processed per year, we stood out among our peers.
The Frost Radar™ report on the North American Enterprise Cloud Contact Center Market demonstrates LiveVox’s commitment to innovation and its ability to help customers achieve their business goals.
Download the report here.
About the report & LiveVox’s competitive advantage
The Frost & Sullivan Global Information & Communications Technologies Research Team provides a benchmarking system to spark companies into action and fuel new deal flow and growth pipelines. By being named a leader in this Frost Radar™ report, it further validates LiveVox’s position as an industry frontrunner. Frost & Sullivan recognizes the advanced features of the LiveVox CCaaS platform, which is designed for scalability and flexibility for customers who want control over their contact center.
LiveVox is proud to have been distinguished as a market leader in the CCaS space. Frost & Sullivan is a highly-esteemed market research and growth consulting firm and this report evaluated the most significant vendors in the market based on rigorous criteria; their findings confirm LiveVox as a leader and set us apart from our peers with respect to:
- Growth potential
- Best practices
- Competitive intensity
- Customer value
- Partner potential.
Our CCaaS platform provides essential tools that help organizations achieve critical agent and customer milestones—particularly given current circumstances surrounding business health.
The report highlights LiveVox’s leaderships in areas including:
- Omnichannel customer engagement
- Robust customer profiles and data syncing capabilities
- Simplified ease of use and management
- Robust security and reliability
- Competitive TCO and value creation
Organizations like yours are recognizing the importance of creating exceptional customer experiences. Find out how LiveVox’s best-in-class tools help companies like yours reach this goal.