Industry Experience | Healthcare

Drive Efficiency and Enhance the Patient Experience

Improving patient experience, efficiency, and productivity is an ongoing challenge. 

This only increases when trying to handle onboarding of new patients, servicing existing patients, gathering necessary information, and collecting payments across different departments and locations. LiveVox’s omnichannel communications tools empower healthcare providers to meet patients when, where, and how it works best for both parties, to drive operational efficiency and quality while mitigating risk.

Versatile Alerts

Purpose-built for compliance

For healthcare providers, the ability to address compliance and maintain patient data security are key requirements. Simplify how you manage risk for HIPAA, TCPA, CTIA, CFPB, PCI, and other regulatory considerations.

Learn more about our compliance capabilities.

Unified Customer Profiles

Unified patient profiles

LiveVox’s Unified CRM helps improve patient experience by equipping agents with an enriched agent desktop that includes relevant patient data, access to third-party applications, and the ability to manage patient consent across all channels, in one simple, dynamic interface.

Learn more about our Unified CRM solution.

Easy Integrations

Avoid lengthy, expensive integrations when adopting new channels

The LiveVox platform is simple to get up and running and can scale with your business as you grow, from initially replacing slow, manual processes to eventually deploying advanced features and new channels.

Learn more about why companies choose LiveVox.

LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

LiveVox Platform Brochure

Brochure

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Case Study

Making Healthcare Convenient for Patients During the Pandemic

Read how MedAssist incorporated SMS into their IVR strategy to empower patients during the pandemic, doubling their Medicaid enrollment screenings.

Why LiveVox?

Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

Learn More

One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Learn More

Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

Learn More

Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

Learn More

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

Learn More

A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

Learn More

Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.