![LiveVox [Performance and Compliance Dashboard / manager on computer]](https://livevox.com/wp-content/uploads/2023/06/Healthcare.jpg "Manager-on-computer-w_Performance-and-Compliance-Dashboard")
LiveVox Solutions | Healthcare
How Can You Change The Healthcare Game?
Is your contact center software actually helping you help your patients? By giving your teams the capabilities they need to deliver personalized communications, you can make life easier for patients, agents, and your organization.
Connect All Your Patient Data In One Place
Improve the patient experience by empowering your agents:
+ Provide a single screen desktop with all channels / tools / data
+ Make it fast and simple to access 3rd-party applications
+ Enable attempt controls for patient contacts based on consent
Innovate Faster And Add Channels Easily
Helping your patients starts with software that helps you:
+ Get up and running quickly using cloud software
+ Easily adapt and scale your operations during a crisis
+ Eliminate pains of legacy systems / slow, manual processes
Simplify Compliance And Security
Focusing on compliance and patient data security is key to success:
+ Remember, it’s not just good business practice—it’s the law
+ Gain control over how you manage risk for HIPAA and more
+ Trust proven compliance / performance results of a cloud platform
Improve Patient CX
Unify Patient & Provider Data
Invoicing & Payments
Empower Your Workforce
Improve The Customer Experience For Patients?
- Provide convenient digital options for patients to self-service
- Make it simple for people to download / access their records
- Let patients book appointments through any channel
- Use AI-powered tools to assist patients / automate agent tasks
- Enable patients to make secure payments via voice and digital
See How To Put Your Patients First
Unify Data From Patients And Providers?
- Leverage rich patient profiles with a CRM built for contact centers
- Centralize key 3rd-party patient data (ex: ticket history) in one place
- Analyze 100% of patient interactions / journeys—intent to outcome
- Get a 360° view: patient profiles, CSAT, QM, ticketing, analytics, etc.
- Use sentiment data to identify trends / address patient pain points
See Why It’s Key To Connect Patient / Provider Data
Improve Invoicing And Payment Processing?
- Remember: each patient is different; some use eCheck, others credit cards
- Consider payment options like voice self-service and text-to-pay
- Replace physical mail / calls and go paperless with SMS / email
- Provide an online patient portal that’s convenient and easy to use
- Implement proactive alerts / reminders via SMS and email
See Why Patient Payments Don’t Need To Be A Pain
Empower And Engage Your Workforce?
- Provide a tailored workspace for agents to improve patient CX
- Leverage speech analytics to improve QM, compliance, and training
- Measure patient satisfaction for new ideas to enhance CX and AX
- Boost coaching / eLearning by tracking tasks, feedback, and progress
- Simplify agent scheduling / scaling as patient demand ebbs and flows
See Why Helping Agents Helps Patients
“LiveVox has played a crucial role in making our expansion to digital easier by providing the insight and flexibility to continuously iterate on improving the patient experience moving forward.”
— Kyle Larner, Director of Operations Technology and Member Experience, Centauri Health Solutions
“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”
— Nathan Allen, Senior Vice President, Eligibility Practice Team Leader, MedAssist
The Contact Center Platform
That Helps You Turn Data Into Results
Keeping up with the pace of change in customer communications is a constant challenge. With LiveVox’s cloud contact center platform, you can redefine customer engagement and deliver game-changing performance.
Omnichannel / AI
- Meet Customers On Their Channels Of Choice
- Provide AI-Powered Self-Service Options
- Voice, Chat, SMS, Email, And More
Customer-Centric Campaigns
- Robust Segmentation / Targeting
- Links Channels, Data, Plus History
- Tailored Workflows / Ticketing
360° Customer Profiles & History
- Full Picture Of Your Customers
- Sync Info Across Systems
- Update Profiles In Real-Time
Ticketing
- Track Tickets In Real-Time
- Across Channels And Departments
- All Linked In One View
Knowledge Center
- Encourage Customer Self-Service
- Free Up Agent Bandwidth
- Web Widget And Agent Desktop
Speech Analytics
- Search And Score All Interactions
- Track / Identify Changes In Sentiment
- Learn Customer Intents And Optimize
Call & Screen Recording
- Record And Play Back Everything
- Score And Add Notes Or Comments
- No Manually Redacting Payment Info
Quality & Compliance Management
- Monitor 100% Of Interactions
- Custom Scorecards And Filters
- Reduce Risk Across Channels
Complete Product List
- Channels, AI, Contact Center CRM, WEM Tools
- Seamless Integration, Frictionless Experiences
- Highest Risk Mitigation And Data Security Levels
Case Study
Taking The Pain Out Of Medicare Enrollment (Centauri)
Find out how a digital-led Medicaid enrollment strategy can make a real difference for patients.
Tip Sheet
Leveraging Partners To Boost Payments
Explore how LiveVox’s partnership approach can help your healthcare company’s revenue goals.
Tip Sheet
How To Use Digital Data To Optimize CX
Discover how offering digital channels unlocks key customer data and feedback to improve CX.
eBook
Guide To Omnichannel-Focused Compliance
Learn the 7 compliance factors to look for in a contact center platform in this step-by-step guide.
ROI Analysis
LiveVox’s 2-Way Messaging / SMS
Get a look at the game-changing results you can achieve in healthcare with digital messaging.
eBook
Guide To Leading Contact Center Teams
Explore best practices, skills, and checklists for successful agent teams at the office and at home.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/05/Omnichannel-Compliance_eBook.jpg "Omnichannel-AI")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/12/The-Complete-Guide-to-Leading-Contact-Center-Teams.jpg "LiveVox-CFPB-RegF-Brochure")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/12/How-LiveVoxs-Two-Way-Messaging-drives-results-for-your-companys-bottom-line.jpg "How-LiveVox’s-Two-Way-Messaging-drives-results-for-your-company’s-bottom-line")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/11/contactCenter-infographic.jpg "Omnichannel-AI")
![LiveVox [Partner Program Overview / Infographic]](https://livevox.com/wp-content/uploads/2023/08/Partner-Program-Overview-Infographic_thumbnail.jpg "Partner-Program-Overview-Infographic_thumbnail")
