Industry Experience | Healthcare Call Center Software
Drive Efficiency and Enhance the Patient Experience
Improving patient experience, efficiency, and productivity is an ongoing challenge.
This only increases when trying to handle onboarding of new patients, servicing existing patients, gathering necessary information, and collecting payments across different departments and locations. LiveVox’s healthcare call center software empowers healthcare providers to meet patients when, where, and how it works best for both parties, to drive operational efficiency and quality while mitigating risk.
Purpose-built for compliance
For healthcare providers, the ability to address compliance and maintain patient data security are key requirements. Simplify how you manage risk for HIPAA, TCPA, CTIA, CFPB, PCI, and other regulatory considerations.
Learn more about our compliance capabilities.
Unified patient profiles
LiveVox’s Unified CRM helps improve patient experience by equipping agents with an enriched agent desktop that includes relevant patient data, access to third-party applications, and the ability to manage patient consent across all channels, in one simple, dynamic interface.
Learn more about our Unified CRM solution.
Avoid lengthy, expensive integrations when adopting new channels
The LiveVox platform is simple to get up and running and can scale with your business as you grow, from initially replacing slow, manual processes to eventually deploying advanced features and new channels.
Learn more about why companies choose LiveVox.
“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”
—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist
Learn about LiveVox’s customer engagement platform
Far belond healthcare call center software, download this brochure for a comprehensive view of LiveVox’s capabilities.
Making Healthcare Convenient for Patients During the Pandemic
Read how MedAssist incorporated SMS into their IVR strategy to empower patients during the pandemic, doubling their Medicaid enrollment screenings.
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.