LiveVox [Performance and Compliance Dashboard / manager on computer]

LiveVox Solutions | Healthcare

How Can You Change The Healthcare Game?

Is your contact center software actually helping you help your patients? By giving your teams the capabilities they need to deliver personalized communications, you can make life easier for patients, agents, and your organization.

Help Your Patients. Drive Productivity. At The Same Time.

Meeting the challenges of running a healthcare contact center means having the right tools at your agents’ fingertips. Want to onboard new patients faster? Service current ones better? Gathering vital info easily? And collect payments efficiently? Find out how below.

Connect All Your Patient Data In One Place

Improve the patient experience by empowering your agents:

+ Provide a single screen desktop with all channels / tools / data
+ Make it fast and simple to access 3rd-party applications
+ Enable attempt controls for patient contacts based on consent

Innovate Faster And Add Channels Easily

Helping your patients starts with software that helps you:

+ Get up and running quickly using cloud software
+ Easily adapt and scale your operations during a crisis
+ Eliminate pains of legacy systems / slow, manual processes

Simplify Compliance And Security

Focusing on compliance and patient data security is key to success:

+ Remember, it’s not just good business practice—it’s the law
+ Gain control over how you manage risk for HIPAA and more
+ Trust proven compliance / performance results of a cloud platform

Improve Patient CX

Unify Patient & Provider Data

Invoicing & Payments

Empower Your Workforce

Improve The Customer Experience For Patients?

  1. Provide convenient digital options for patients to self-service
  2. Make it simple for people to download / access their records
  3. Let patients book appointments through any channel
  4. Use AI-powered tools to assist patients / automate agent tasks
  5. Enable patients to make secure payments via voice and digital

See How To Put Your Patients First

Unify Data From Patients And Providers?

  1. Leverage rich patient profiles with a CRM built for contact centers
  2. Centralize key 3rd-party patient data (ex: ticket history) in one place
  3. Analyze 100% of patient interactions / journeys—intent to outcome
  4. Get a 360° view: patient profiles, CSAT, QM, ticketing, analytics, etc.
  5. Use sentiment data to identify trends / address patient pain points

See Why It’s Key To Connect Patient / Provider Data

Improve Invoicing And Payment Processing?

  1. Remember: each patient is different; some use eCheck, others credit cards
  2. Consider payment options like voice self-service and text-to-pay
  3. Replace physical mail / calls and go paperless with SMS / email
  4. Provide an online patient portal that’s convenient and easy to use
  5. Implement proactive alerts / reminders via SMS and email

See Why Patient Payments Don’t Need To Be A Pain

Empower And Engage Your Workforce?

  1. Provide a tailored workspace for agents to improve patient CX
  2. Leverage speech analytics to improve QM, compliance, and training
  3. Measure patient satisfaction for new ideas to enhance CX and AX
  4. Boost coaching / eLearning by tracking tasks, feedback, and progress
  5. Simplify agent scheduling / scaling as patient demand ebbs and flows

See Why Helping Agents Helps Patients

The Contact Center Platform
That Helps You Turn Data Into Results

Keeping up with the pace of change in customer communications is a constant challenge. With LiveVox’s cloud contact center platform, you can redefine customer engagement and deliver game-changing performance.

Omnichannel / AI
  • Meet Customers On Their Channels Of Choice
  • Provide AI-Powered Self-Service Options
  • Voice, Chat, SMS, Email, And More

Customer-Centric Campaigns
  • Robust Segmentation / Targeting
  • Links Channels, Data, Plus History
  • Tailored Workflows / Ticketing

360° Customer Profiles & History
  • Full Picture Of Your Customers
  • Sync Info Across Systems
  • Update Profiles In Real-Time

  • Track Tickets In Real-Time
  • Across Channels And Departments
  • All Linked In One View

Knowledge Center
  • Encourage Customer Self-Service
  • Free Up Agent Bandwidth
  • Web Widget And Agent Desktop

Speech Analytics
  • Search And Score All Interactions
  • Track / Identify Changes In Sentiment
  • Learn Customer Intents And Optimize

Call & Screen Recording
  • Record And Play Back Everything
  • Score And Add Notes Or Comments
  • No Manually Redacting Payment Info

Quality & Compliance Management
  • Monitor 100% Of Interactions
  • Custom Scorecards And Filters
  • Reduce Risk Across Channels

Complete Product List
  • Channels, AI, Contact Center CRM, WEM Tools
  • Seamless Integration, Frictionless Experiences
  • Highest Risk Mitigation And Data Security Levels

Case Study

Taking The Pain Out Of Medicare Enrollment (Centauri)

Find out how a digital-led Medicaid enrollment strategy can make a real difference for patients.

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

See More

AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

See More

Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

See More


LiveVox is proud to be both PCI and SOC 2 Compliant.