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Healthcare

Industry Expertise | Healthcare

Drive Efficiency And Enhance The Patient Experience

Balancing efficiency and productivity with the need to deliver an excellent patient experience across the patient life cycle is an ongoing challenge for healthcare providers and servicers. This only increases when trying to handle onboarding of new patients, servicing existing patients, gathering necessary information, and collecting payments across different departments and locations. LiveVox’s omnichannel communications tools empower healthcare providers to meet patients when, where, and how it works best for both parties, to drive operational efficiency and quality while mitigating risk.

Product Brief

Create Better Patient Experiences With Multichannel Customer Satisfaction Surveys

The ability to collect and review contextual patient experience data is key to uncovering ways to improve your engagement strategies and improve agent performance.

LiveVox CSAT Product Brief

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Compliance Controls

Purpose-built for compliance

Simplify how you manage risk for HIPAA, TCPA, CTIA, CFPB, PCI, and other regulatory considerations.

Learn more about our compliance capabilities.

Unified Customer Profiles

Unified patient profiles

Patient data can be complicated and difficult to manage. It can be even harder to get relevant information in front of agents in different departments when they need it, so they can deliver a satisfying and effective patient experience.

LiveVox’s Unified CRM helps improve patient experience by equipping agents with an enriched agent desktop that includes relevant patient data, access to third-party applications, and the ability to manage patient consent across all communication channels, in one simple, dynamic interface.

Learn more about our Unified CRM solution.

Easy Integrations

Avoid lengthy, expensive integrations when adopting new channels

The LiveVox platform is simple to get up and running and contains hundreds of capabilities that you can implement rapidly when you are ready. It can scale with your business as you grow, from initially replacing slow, manual processes to eventually deploying advanced features and new channels.

Learn more about why companies choose LiveVox.

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.