Check out all the insights and innovations happening in today’s modern contact center.
Effectively managing expenses in contact centers requires a delicate balance. It’s important to remember that you’re not just handling customer transactions but also fostering relationships. Every decision you make directly influences the customer experience. However,...
Customer-centricity is the cornerstone of any successful business strategy, especially in the financial services sector. The integration of AI and automation in financial services has revolutionized how institutions engage with and serve their customers. Table...
The business process outsourcing (BPO) industry is constantly evolving, driven by technological advancements and changing market dynamics.
In order to ensure that your call center is adequately staffed, you need to be able to forecast call volumes. Here’s how to do it.
The education sphere is abuzz in response to recent changes to student loan forgiveness policies, leaving lenders and borrowers alike spinning. Never fear—LiveVox is no stranger to these kinds of shake ups. Table of contentsDigital transformation in education...
The Business Process Outsourcing (BPO) industry has witnessed remarkable growth and transformation over the years. In this article, we present ten surprising statistics that shed light on the BPO landscape. From the tools BPOs use to the challenges they face, we'll...
In the ever-shifting landscape of patient care, one enduring goal stands tall—the pursuit of excellence. Amid this pursuit, patient engagement has evolved into a pivotal cornerstone of healthcare strategies. However, measuring the efficacy of these efforts requires...
In the ever-evolving landscape of customer care, one truth remains steadfast: data is the compass that guides exceptional experiences. As we journey through the realm of financial services, the power of data-driven insights takes center stage. At LiveVox, we’re...
The world of work is evolving at an unprecedented pace. Automation, digitalization, and artificial intelligence (AI) are revolutionizing industries, challenging traditional business models, and fundamentally altering our work. Amidst this transformation, one concept...
Welcome, esteemed partners of the financial services realm, to a journey that promises to illuminate the path to customer service excellence. Table of contentsCost per resolutionCustomer satisfaction scoreKnowledge base viewsCustomer retention rateAverage...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
