Industry-Leading High Availability, Best-in-Class Reliability
Continuous Operation
100% public cloud infrastructure delivers redundancy with seamless failover.
Faster Innovation
We rapidly develop, test, and deploy applications to you with quality and stability.
Best-in-Class Services
Embrace Change Without Disruption
Upgrading your contact center technology is key to delivering agility, innovation, and peak performance—yet with premise-based hardware, the process can be so complicated and expensive that many businesses make do with aging systems, putting mission critical operations at risk.
Being in the cloud allows our customers to roll out new features and functionality rapidly. Our extensive testing, quality assurance procedures, and change management processes ensure that changes don’t disrupt your operation. At LiveVox, upgrades take just minutes, and at zero cost to customers.
Fast and easy upgrades are just one benefit of LiveVox’s end-to-end SLA.
24/7 Monitoring and Support
Our end-to-end SLA delivers the best-in-class services that LiveVox has earned a reputation for with 24/7 monitoring via a dedicated Network Operations Center (NOC), and a Customer Care Team available 24/7 to handle all your questions.
As your trusted partner, we are committed to providing you with industry-leading reliability and continuous improvement. We conduct weekly reliability meetings, including the executive team, and provide monthly reliability reports with your year-to-date statistics for your platform usage.
Find out why LiveVox’s end-to-end SLA is unmatched in the industry.
Providing end-to-end SLAs for contact centers like yours











What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
