LiveVox Products | End-to-End Service Level Agreement

A New Standard in Reliability

LiveVox’s high-availability infrastructure, combined with our robust application and services, delivers an industry-leading SLA (99.99%) with unrivaled end-to-end coverage.
End to End SLA

Industry-Leading High Availability, Best-in-Class Reliability

Continuous Operation

100% public cloud infrastructure delivers redundancy with seamless failover.

Faster Innovation

We rapidly develop, test, and deploy applications to you with quality and stability.

Best-in-Class Services

Around-the-clock monitoring by a dedicated NOC team, and 24/7 customer care for all your questions.

High Availability Is Mission Critical

A high availability platform is essential for your contact center solution to remain operational, even in the event of an outage or failure. How do we achieve high levels of reliability at a desirable price point?

  • Our platform is built on the public cloud, which allows you to run outside of traditional hardware dependencies increasing system reliability (99.99% uptime).
  • Auto scaling enables your services to scale up or down when needed to prevent server failure.
  • Geodistributed Availability Zones provide data center redundancy and seamless failover.
  • Observability practices to detect trends and potential problems before our customers are impacted.
  • Chaos engineering improves resilience. We regularly test our platform by breaking things on purpose to proactively identify weaknesses before they become failures.

Contact our consulting team to learn more about LiveVox’s high availability platform.

Embrace Change Without Disruption

Upgrading your contact center technology is key to delivering agility, innovation, and peak performance—yet with premise-based hardware, the process can be so complicated and expensive that many businesses make do with aging systems, putting mission critical operations at risk.

Being in the cloud allows our customers to roll out new features and functionality rapidly. Our extensive testing, quality assurance procedures, and change management processes ensure that changes don’t disrupt your operation. At LiveVox, upgrades take just minutes, and at zero cost to customers.

Fast and easy upgrades are just one benefit of LiveVox’s end-to-end SLA.

LiveVox SLA Support

24/7 Monitoring and Support

Our end-to-end SLA delivers the best-in-class services that LiveVox has earned a reputation for with 24/7 monitoring via a dedicated Network Operations Center (NOC), and a Customer Care Team available 24/7 to handle all your questions.

As your trusted partner, we are committed to providing you with industry-leading reliability and continuous improvement. We conduct weekly reliability meetings, including the executive team, and provide monthly reliability reports with your year-to-date statistics for your platform usage.

Find out why LiveVox’s end-to-end SLA is unmatched in the industry.

Product Brief

A New Standard in Reliability

LiveVox’s high-availability platform delivers industry-leading reliability backed by our best-in-class SLA for unrivaled end-to-end coverage.

Product Brief End-to-End SLA

Providing end-to-end SLAs for businesses just like you

“The ability to have everything available on one platform and be able to not have to worry about the backend like we used to, went a long way in our decision-making process.”

—Daniel Torres | Director of IT, PBFCM

“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”

—Matt Murphy | Director of Workforce Management and Dialing Operations, Best Egg

“No matter what the challenge is, whatever the new thing is behind the next turn that you have to deal with in your business, you need a solution that can adapt…LiveVox is there in the boat with us.”

—VP | Workforce Management, Business Servicer

“Of all the vendors, LiveVox showed us they understood what we were trying to do. That goes a long way to have a partner that actually listens to us and understands what we want to do with the technology.”

—Daniel Torres | Director of IT, PBFCM

“Their customer service and support staff are top-notch. In our line of business, we have to be nimble enough to take on new clients and execute on projects in short fashion. LiveVox has provided us with all of the tools we need to accomplish this.”

—Edward A. | Business Analyst, Financial Services

“I can tell you without a doubt that our contact rates have improved, our sales rates have improved, and we probably wouldn’t have survived 2020 without LiveVox.”

—Senior Director of Operations, Consumer Finance

“LiveVox has been an excellent partner allowing us to advance our business and reach record revenue.

—COO, Financial Services

“With complete visibility and control across the customer journey….we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels. As a result we saw an increase of ~50% in year over year revenue.”

—Director of Operational Strategies, Business Servicer

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Integrated Agent Workflows

LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.

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An Industry-Leading End-to-End SLA

Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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LiveVox is proud to be both PCI and SOC 2 Compliant.