LiveVox Products | Voice
Automated Dialing System
Maximize agent performance and minimize idle time.
Key Benefits of LiveVox’s Automated Dialing System
Facilitate highly efficient and targeted outreach
Leverage LiveVox’s robust algorithms and campaign segmentation to launch targeted outreach with virtually unlimited outbound calling capacity that meets any pacing requirement.
Focus on high-value conversations
Answering Machine Detection (AMD) and customer authentication ensures agents are only connected to high-value contacts while enriched agent desktops facilitate faster talk-offs.
Simplify compliance management
Leverage comprehensive compliance controls that make it easy to address TCPA, FDCPA, and other regulations. All controls are configured on-demand.
Make every second count
LiveVox’s Automated dialer is ideal for high-volume use cases where the efficiency of your agents and the cost-per-call are key. Drive even greater efficiency with features such as Answering Machine Detection (AMD) and call authentication.
Learn about LiveVox’s other IVR functionality.
Equip agents to facilitate meaningful conversations
Enriched agent desktops contain a single-window panel with key information about the customer and agent scripts which can be automatically presented based on customer attributes and if/then scenarios.
Learn more about LiveVox’s Agent Scripting.
Create targeted campaigns that include compliance controls
Configure dynamic campaigns based on virtually any customer attribute or interaction history and adhere to specific regulatory requirements with a variety of contact attempt controls.
Learn more about LiveVox’s compliance controls.
See Automated Dialing System in Action
LiveVox Voice Capabilities
- Manual, Preview, and Human Call Initiator
- Automated Dialing System
- Text to Speech
- Screen Pops
- Voicemail Management
- ACD with Dynamic Routing
- LCID and Answering Machine Detection
- Call and Screen Recording
- 3rd Party API Integration
- Secure Payment Capture
- Agent and Manager Chat
- Campaign and List Management
- Granular Outreach Restrictions
- Consent Management
- Content Library
- Quality Monitoring and Performance Reporting
- Unified CRM and WFO Functionality
- Agent Coaching
- CRM Integration
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.