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LiveVox Products | Voice

Automated Dialing System

Maximize agent performance and minimize idle time.

Key Benefits of LiveVox’s Automated Dialing System

Facilitate highly efficient and targeted outreach

Leverage LiveVox’s robust algorithms and campaign segmentation to launch targeted outreach with virtually unlimited outbound calling capacity that meets any pacing requirement.

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Focus on high-value conversations

Answering Machine Detection (AMD) and customer authentication ensures agents are only connected to high-value contacts while enriched agent desktops facilitate faster talk-offs.

Simplify compliance management

Leverage comprehensive compliance controls that make it easy to address TCPA, FDCPA, and other regulations. All controls are configured on-demand.

Product Brief

In-Depth Look At the Four CloudsTM

Get a deeper look at how you can leverage the Four Clouds™ to optimize outreach while mitigating risk.

LiveVox Four Clouds Product Brief
Versatile Alerts

Make every second count 

LiveVox’s Automated dialer is ideal for high-volume use cases where the efficiency of your agents and the cost-per-call are key. Drive even greater efficiency with features such as Answering Machine Detection (AMD) and call authentication.

Learn about LiveVox’s other IVR functionality.

Equip agents to facilitate meaningful conversations 

Enriched agent desktops contain a single-window panel with key information about the customer and agent scripts which can be automatically presented based on customer attributes and if/then scenarios.

Learn more about LiveVox’s Agent Scripting.

Customize Ticketing

Create targeted campaigns that include compliance controls

Configure dynamic campaigns based on virtually any customer attribute or interaction history and adhere to specific regulatory requirements with a variety of contact attempt controls.

Learn more about LiveVox’s compliance controls.

See Automated Dialing System in Action

LiveVox Automated Dialing

LiveVox Voice Capabilities

  • Manual, Preview, and Human Call Initiator
  • Automated Dialing System
  • Text to Speech
  • Screen Pops
  • Voicemail Management
  • ACD with Dynamic Routing
  • LCID and Answering Machine Detection
  • Call and Screen Recording
  • 3rd Party API Integration
  • Secure Payment Capture
  • Agent and Manager Chat
  • Campaign and List Management
  • Granular Outreach Restrictions
  • Consent Management
  • Content Library
  • Quality Monitoring and Performance Reporting
  • Unified CRM and WFO Functionality
  • Agent Coaching
  • CRM Integration

Learn about LiveVox’s other channel offerings

Our Automated dialing system is just one of many ways LiveVox helps optimize engagement. Download the brochure to learn about LiveVox’s other digital channel offerings.

LiveVox Omnichannel Brochure

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.