Make every second count

LiveVox’s Automated dialer is ideal for high-volume use cases where the efficiency of your agents and the cost-per-call are key. Calls are launched from a specific list, and once connected, can be automatically sent to an available agent. You can drive even greater efficiency with features such as:

• Answering Machine Detection (AMD) that prevents agents from wasting time listening to unanswered calls or busy signals
• Call authentication that immediately connects live answers with an IVR authentication application to ensure a right party contact prior to routing the call to an agent.

Learn about LiveVox’s other IVR functionality.

Equip agents to facilitate meaningful conversations that delight customers

Provide agents with enriched agent desktops that make it easier to absorb account information and standardize conversations. The agent desktop contains a single window panel with key information about the customer and corresponding agent scripts. These scripts can be automatically presented to an agent based on specific customer attributes and can contain dynamic if/then scenarios.

Learn more about LiveVox’s Agent Scripting.

Create targeted campaigns that include compliance controls

Configure dynamic campaigns based on virtually any customer attribute or interaction history. Campaigns can be set to launch on-demand, for a specific scheduled date, or automatically re-queued. And, to adhere to specific regulatory requirements, LiveVox has a number of contact attempt controls that span:

• Zip code mismatch
• Max dial attempt settings by account
• Max dial attempt settings by phone
• Time zone settings
• State dialing settings
• Max dial attempt settings by phone
• Cell phone scrubs
• Do Not Call (DNC).

Learn more about LiveVox’s compliance controls.