Key Benefits of LiveVox’s Automated Dialing System
Highly efficient outreach
Focus on high-value conversations
Best-in-class answering Machine Detection (AMD) and customer authentication ensures agents are only connected to high-value contacts while enriched agent desktops facilitate faster talk-offs.
Make every second an ROI driver
Ideal for high-volume use cases where the efficiency of your agents and the cost-per-call are key to improving your bottom line.
Reduce risk and simplify compliance
LiveVox provides built-in compliance controls that help you limit regulatory exposure, so you can more easily address outbound rules spanning TCPA, CFPB, STIR/SHAKEN, and others. Ever since the Supreme Court’s Facebook v. Duguid decision in April 2021, four separate courts have ruled that our Automated Dialing System is not an ATDS (4-0 record).
Create targeted campaignsConfigure dynamic campaigns based on virtually any customer attribute or interaction history and adhere to specific regulatory requirements with a variety of contact attempt controls including state dialing, time zone, and maximum dial attempt settings, zip-area mismatch, and Do Not Call (DNC).
Keep agents productive, remote or in officeWhereas most competitors provision only 3-6 lines per agent, and then charge more for additional capacity, LiveVox offers unlimited line capacity to minimize costs and agent productivity in keeping with today’s Live Connect rates. See how else LiveVox improves agent performance in a remote or hybrid environment.
LiveVox’s Automated Dialing System has the Enterprise Features You Need
Full Outbound Dialing Suite
LiveVox’s Four Clouds consists of four separate dialing solutions, three manual and one automated, that provide different levels of risk mitigation and productivity to fit the needs of your business.
Blended Omnichannel PlatformDrive customer engagement and loyalty with personalized experiences that reduce customer effort and exceed expectations, regardless of the communication channel, for better customer and agent experiences.
Quality & Compliance ManagementA simple, integrated, omnichannel quality management solution to enhance agent engagement by embedding quality, compliance, training, and development into your contact center’s DNA.
Drastically simplify how you manage contact attempts across channels—voice, email, and SMS—to meet CFPB requirements, consumer preferences, and your own operational parameters.
Call & Screen RecordingA fully-integrated solution providing you with complete visibility on agent-customer interactions, helping you drive performance, quality, and compliance-focus in your contact center.
Speech AnalyticsUnderstand and analyze 100% of your customer interactions to transform CX, enhance agent performance, improve operational efficiencies, and embrace flexibility. And do it with industry-leading accuracy and speed on a PCI-compliant, cloud-based system.
LiveVox’s purpose-built, unified CRM syncs information across all of your systems to empower your agents and keep the customer at the center of every interaction.
Segmentation & Targeting
Easily create segmented campaign lists, persona groups, and targeted journeys based on history for personal experiences informed by dynamic data and access.
Complete Product ListLiveVox seamlessly integrates Omnichannel Communications, CRM and Workforce Optimization to create better customer experiences and improve agent performance while achieving the highest levels of risk mitigation and data security.
Providing Automated Dialing Solutions for Businesses Just Like You
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”—Tom Nusspickel | COO, American First Finance
“LiveVox was essential to accelerating our evolution to a digital-first model. This was the platform where we could introduce the power of digital channels in order to connect with consumers. So it was actually a way to accelerate our thinking around omnichannel.”VP, Strategic Development, Business Servicer
Frequently Asked Questions About LiveVox’s Automated Dialing System
What is an Automated Dialing System?
Types of Auto Dialers
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Integrated Agent Workflows
LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.
An Industry-Leading End-to-End SLA
Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.