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Automated

LiveVox Products | Voice

Automated Dialing System

Maximize agent performance and minimize idle time.

Key Benefits of LiveVox’s Automated Dialing System

Facilitate highly efficient and targeted outreach

Leverage LiveVox’s robust algorithms and campaign segmentation to launch targeted outreach. LiveVox’s cloud technology provides virtually unlimited outbound calling capacity to meet any pacing requirement.

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Keep agents focused on high-value conversations

Answering Machine Detection (AMD) and customer authentication functionality ensures agents are only connected to high-value contacts while enriched agent desktops facilitate faster talk-offs.

Simplify compliance management

Leverage comprehensive compliance controls that make it easy to address TCPA, FDCPA, and other regulations. All controls are configured on demand.

Product Brief

In-Depth Look At the Four CloudsTM

Get a deeper look at how you can leverage the Four Clouds™ to optimize outreach while mitigating risk.

LiveVox Four Clouds Product Brief
Call Efficiency

Make every second count

LiveVox’s Automated dialer is ideal for high-volume use cases where the efficiency of your agents and the cost-per-call are key. Calls are launched from a specific list, and once connected, can be automatically sent to an available agent. You can drive even greater efficiency with features such as:

  • Answering Machine Detection (AMD) that prevents agents from wasting time listening to unanswered calls or busy signals
  • Call authentication that immediately connects live answers with an IVR authentication application to ensure a right party contact prior to routing the call to an agent.

Learn about LiveVox’s other IVR functionality.

Personalized Conversations

Equip agents to facilitate meaningful conversations that delight customers

Provide agents with enriched agent desktops that make it easier to absorb account information and standardize conversations. The agent desktop contains a single window panel with key information about the customer and corresponding agent scripts. These scripts can be automatically presented to an agent based on specific customer attributes and can contain dynamic if/then scenarios.

Learn more about LiveVox’s Agent Scripting.

Targeted Campaigns

Create targeted campaigns that include compliance controls

Configure dynamic campaigns based on virtually any customer attribute or interaction history. Campaigns can be set to launch on-demand, for a specific scheduled date, or automatically re-queued. And, to adhere to specific regulatory requirements, LiveVox has a number of contact attempt controls that span:

  • Zip code mismatch
  • Max dial attempt settings by account
  • Max dial attempt settings by phone
  • Time zone settings
  • State dialing settings
  • Max dial attempt settings by phone
  • Cell phone scrubs
  • Do Not Call (DNC).

Learn more about LiveVox’s compliance controls.

Automated Dialing System in Action

LiveVox Automated Dialing

LiveVox Voice Capabilities:

  • Manual, Preview, and Human Call Initiator
  • Automated Dialing System
  • Text to Speech
  • Screen Pops
  • Voicemail Management
  • ACD with Dynamic Routing
  • LCID and Answering Machine Detection
  • Call and Screen Recording
  • 3rd Party API Integration
  • Secure Payment Capture
  • Agent and Manager Chat
  • Campaign and List Management
  • Granular Outreach Restrictions
  • Consent Management
  • Content Library
  • Quality Monitoring and Performance Reporting
  • Unified CRM and WFO Functionality
  • Agent Coaching
  • CRM Integration

Learn about LiveVox’s other channel offerings

Our Automated dialing system is just one of many ways LiveVox helps optimize engagement. Download the brochure to learn about LiveVox’s other digital channel offerings.

LiveVox Omnichannel Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.