Industry Expertise | Telecom
Improve Customer Experience While You Acquire, Onboard, Service, and Upsell
Changing customer expectations makes driving performance more difficult.
Customer demand to engage on any channel continues to grow, while patience for lackluster service experiences has been greatly diminished. LiveVox helps you exceed these expectations with the tools and insights needed to create customer experiences that turn one-time purchases into value-added relationships.
Drive a channel-of-choice strategy
LiveVox’s omnichannel platform empowers you to quickly initiate and respond to customers on their chosen channel, at scale, while maintaining a high-level of personalization and insight across their entire journey.
Learn more about our Blended Omnichannel solution.
Expand your ability to cross-sell
LiveVox’s CRM enables you to effortlessly create personalized omnichannel workflows that engage your customers with the right offer at the right time on their channel of choice.
Find out more about LiveVox’s Unified CRM.
Embed risk mitigation
LiveVox has over 20 years of experience supporting contact centers in the financial services segment with the tools and best practices they need to successfully navigate shifting regulatory requirements while optimizing performance.
Learn more about LiveVox’s approach to compliance.
Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.