Industry Expertise | Telecom

Improve Customer Experience While You Acquire, Onboard, Service, and Upsell

Changing customer expectations makes driving performance more difficult.

Customer demand to engage on any channel continues to grow, while patience for lackluster service experiences has been greatly diminished. LiveVox helps you exceed these expectations with the tools and insights needed to create customer experiences that turn one-time purchases into value-added relationships.

Versatile Alerts

Drive a channel-of-choice strategy

LiveVox’s omnichannel platform empowers you to quickly initiate and respond to customers on their chosen channel, at scale, while maintaining a high-level of personalization and insight across their entire journey.

Learn more about our Blended Omnichannel solution.

Expand your ability to cross-sell

LiveVox’s CRM enables you to effortlessly create personalized omnichannel workflows that engage your customers with the right offer at the right time on their channel of choice.

Find out more about LiveVox’s Unified CRM.

Customize Ticketing

Embed risk mitigation 

LiveVox has over 20 years of experience supporting contact centers in the financial services segment with the tools and best practices they need to successfully navigate shifting regulatory requirements while optimizing performance.

Learn more about LiveVox’s approach to compliance.

LiveVox Platform Brochure

Brochure

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Tip Sheet: Consent Mgmt

Tip Sheet

Channel Preference Management

Learn more about omnichannel consent management best practices with LiveVox by downloading this tip sheet.

Why LiveVox?

Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.