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Telecom

Industry Expertise | Telecom

Improve Customer Experience While You Acquire, Onboard, Service, and Upsell

Driving business performance and customer satisfaction has become more difficult as customer expectations have changed. Customer demand to engage on any channel continues to grow, while patience for lackluster service experiences has been greatly diminished. LiveVox helps you exceed these expectations with the tools and insights needed to create customer experiences that turn one-time purchases into value-added relationships.

Tip Sheet

Channel Preference Management

Learn more about omnichannel consent management best practices with LiveVox by downloading this tip sheet.

LiveVox Tip Sheet: Multichannel Consent Management

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Channels of Choice

Benefit from a channel-of-choice, conversational strategy

From data usage reminders and account alerts to two-way conversations with agents, customer demand for messaging capabilities is quickly shifting how they engage with your business.

LiveVox’s omnichannel platform which includes Voice, SMS, Email, and Webchat, empowers you to quickly initiate and respond to customers on their chosen channel, at scale, while maintaining a hig-level of personalization and gaining insight across their entire journey.

Learn more about our Blended Omnichannel solution.

Unified Customer Profiles

Expand your ability to cross-sell products across the customer lifecycle

Studies show that customers are more willing to share information if they receive personalized products and services. LiveVox’s CRM enables you to effortlessly create sophisticated omnichannel workflows that take customer segment and interaction history into account. Drastically increase your ability to upsell by engaging your customers with relevant and timely information in a format they are most likely to engage with.

Find out more about how LiveVox’s Unified CRM can help create targeted campaigns.

Risk Mitigation

Purpose-built to mitigate risk

LiveVox has over 20 years of experience supporting contact centers in the financial services segment with the tools and best practices they need to successfully navigate shifting regulatory requirements. LiveVox’s platform is purpose-built to mitigate risk with capabilities including:

  • A battle-tested, TCPA-focused dialing system for cell phone engagement
  • Embedded omnichannel consent management
  • Comprehensive compliance controls
  • Complete quality and compliance analysis
  • PCI-DSS certified platform and secure payment capture functionality.

Learn more about LiveVox’s approach to compliance.

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.