Industry Expertise | Telecom
Improve Customer Experience While You Acquire, Onboard, Service, and Upsell
Changing customer expectations makes driving performance more difficult.
Customer demand to engage on any channel continues to grow, while patience for lackluster service experiences has been greatly diminished. LiveVox helps you exceed these expectations with the tools and insights needed to create customer experiences that turn one-time purchases into value-added relationships.
Drive a channel-of-choice strategy
LiveVox’s omnichannel platform empowers you to quickly initiate and respond to customers on their chosen channel, at scale, while maintaining a high-level of personalization and insight across their entire journey.
Learn more about our Blended Omnichannel solution.
Expand your ability to cross-sell
LiveVox’s CRM enables you to effortlessly create personalized omnichannel workflows that engage your customers with the right offer at the right time on their channel of choice.
Find out more about LiveVox’s Unified CRM.
Embed risk mitigation
LiveVox has over 20 years of experience supporting contact centers in the financial services segment with the tools and best practices they need to successfully navigate shifting regulatory requirements while optimizing performance.
Learn more about LiveVox’s approach to compliance.
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.