LiveVox [Performance and Compliance Dashboard / manager on computer]

LiveVox Solutions | Telecom

How Can You Change The Telecom Game?

Changing expectations among subscribers and contact center workers make it harder than ever to drive ROI in Telecom. Here’s how to find the right software, tools, and insights that can help you turn subscribers and agents into long-term customers and team members.

Transform The Way You Engage Customers & Empower Employees

In the Telecom industry, it pays to be able to talk to your subscribers and let them talk to you. On any channel. At any time of the day. With the right technology at your fingertips, you have the power to transform your telecom company’s contact center into a profit center. See how below.

Grow Your Number Of New Subscribers

You can engage and scale effectively with the right cloud software:

+ Reach out / respond to customers on preferred channels quickly
+ Scale up your operations on demand
+ Deliver a personal touch across the entire journey

Enhance And Expand Your Ability To Cross-Sell

A cloud platform can boost cross-selling with a CRM made for contact centers:

+ Gain seamless integration with all channels / data / SORs
+ Know how / when / where to target and engage subscribers
+ Enhance your CX, AX, and your bottom line
Deliver Seamless Inbound And Standout Service

Are you juggling many solutions updated, added to, and configured ad hoc?

+ Remember, things don’t always go as planned for inbound
+ Take control of incoming traffic with a cloud platform
+ Make it easier to help subscribers with an easy-to-use system

Better Service Subscribers

Enhance Security & Reliability

Adopt AI & Automation

Empower Your Teams

Unify Data To Boost CX

Connect All Channels To Better Service Subscribers?

  1. Blend all communication facets so you never lose a thread or subscriber
  2. Make the experience for your subscribers / agents seamless, easy, and fast
  3. Give agents all they need to help subscribers in a single pane of glass
  4. Use subscriber data to to tailor service by account status in every channel
  5. Also leverage data to feed agent screen pops / manage consent globally

See How A Unified Solution Solves Everything

Upgrade Systems / IT To Enhance Security & Reliability?

  1. Choose cloud tech to solve issues caused by legacy Telecom systems
  2. Easily scale tech / staffing / etc. resources based on customer demand
  3. Look for an end-to-end Service Level Agreement (SLA), not components
  4. Protect data / prevent downtime and risks with data center redundancy
  5. Maintain optimal service / uptime even in an outage and disruption

See What Secure, Reliable Tech Looks Like

Adopt AI / Automation To Maximize Your ROI?

  1. Give subscribers convenient 24/7/365 self-service in AI-powered channels
  2. Implement AI tools to cut out manual, repetitive agent tasks for efficiency
  3. Apply AI-powered analytics to uncover customer journey friction points
  4. Add intelligent virtual agents in place of / to help support live agents
  5. Use automation to assist agents before / during / after interactions

See Why AI Is Key To Driving ROI

Empower Your On-Site / Remote Telecom Teams?

  1. Use insights from analytics data + scorecards + metrics to help your team
  2. Employ speech analytics to understand agent behavior / subscriber intent
  3. Implement data-driven coaching based on true subscriber sentiment
  4. Leverage automated Quality Management to gain actionable insights
  5. Make training / coaching a routine priority, especially for remote workers

See How To Empower Your Teams

Integrate / Unify Key Data & Info To Boost Service?

  1. Choose a platform that integrates with your existing systems / SORs
  2. Leverage analytics / reporting tools to measure KPIs with speed
  3. Use speech analytics / AI to track subscriber intents / sentiment 
  4. Build AI-powered workflows based on subscriber attributes / interactions
  5. Work with experts that help you transform data into actionable insights

See How To Drive ROI With 360° Data

The Contact Center Platform
That Helps You Turn Data Into Results

Keeping up with the pace of change in customer communications is a constant challenge. With LiveVox’s cloud contact center platform, you can redefine customer engagement and deliver game-changing performance.


Omnichannel / AI
  • Meet Customers On Their Channels Of Choice
  • Provide AI-Powered Self-Service Options
  • Voice, Chat, SMS, Email, And More


360° Customer Profiles & History
  • Full Picture Of Your Customers
  • Sync Info Across Systems
  • Update Profiles In Real-Time


Configurable Agent Desktop
  • Single Pane Of Glass View
  • Clean, Efficient User Interface
  • Automatic Screen Pops


Knowledge Center
  • Encourage Customer Self-Service
  • Free Up Agent Bandwidth
  • Web Widget And Agent Desktop

Segmentation & Targeting
  • Create Dynamic Campaign Lists
  • Persona Groups And Journeys
  • Based On 360° Customer Profiles

Agent Assist
  • Smart Automation / Live Agent Guidance
  • Automated After-Call Work
  • Real-Time Speech-to-Text Transcription / Processing

Customer Happiness Index
  • Intuitive AI-Powered Sentiment Insights
  • Real-Time Insight With Visual Gauges
  • Comprehensive View of Overall CX

Speech Analytics
  • Search And Score All Interactions
  • Track / Identify Changes In Sentiment
  • Learn Customer Intents And Optimize


Complete Product List
  • Channels, AI, Contact Center CRM, WEM Tools
  • Seamless Integration, Frictionless Experiences
  • Highest Risk Mitigation And Data Security Levels

eBook

Put The Customer Back In Your CRM

Discover smart strategies for infusing a more customer-centric mindset in your contact center.

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

See More

AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

See More

Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

See More

Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

 

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com

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