LiveVox Products | Unified Analytics
Performance and Compliance Dashboard
![LiveVox [Performance and Compliance Dashboard / manager on computer]](https://livevox.com/wp-content/uploads/2023/07/Manager-on-computer-w_Performance-and-Compliance-Dashboard.jpg "Manager-on-computer-w_Performance-and-Compliance-Dashboard")
Key Benefits of LiveVox’s Performance and Compliance Dashboard
Monitor schedule adherence in real time
View your team’s performance at a glance with live, visualized workforce data.
Communicate with agents directly
Maximize agent productivity with dashboard interaction, live barging, and real-time notifications.
Fine-tune your WFM strategy
Leverage advanced reporting tools to analyze performance and optimize staffing and scheduling.
![LiveVox [Performance and Compliance Dashboard / on laptop]](https://livevox.com/wp-content/uploads/2023/07/Performance-and-Compliance-Dashboard_computer.png "Performance-and-Compliance-Dashboard_computer")
![LiveVox [Performance and Compliance Dashboard / product brief]](https://livevox.com/wp-content/uploads/2023/07/Product-Brief_Performance-and-Compliance-Dashboard.jpg "Product-Brief_Performance-and-Compliance-Dashboard")
Product Brief
Stay Informed and Keep Your Team’s Performance on Track
Take a proactive approach to team performance management. Easily monitor agent adherence and performance metrics in real-time using visualized workforce data from LiveVox’s Performance and Compliance Dashboard. Receive instant alerts whenever agents stray from the plan or spend too much time in specific states so you can make informed staffing decisions before service delivery is impacted.
Product Brief
All Your Agents’ Tasks, Coaching, and Notifications in One Secure Place
Increase your team’s efficiency and effectiveness with a centralized workspace that keeps them focused and on track. With easy access to all relevant information, your agents can quickly and confidently carry out their work. Say goodbye to scattered tasks and hello to a more streamlined and comprehensive approach with LiveVox’s Work Center.
Product Brief
Streamline Your Team’s Internal Communication
Streamline the flow of information between agents, teams, managers, and departments while reducing the noise from third-party applications. LiveVox Connect is fully integrated into the platform and allows users to chat and send announcements, see alerts, take polls, respond to surveys, and more.
Maximize Efficiency with Automated Scheduling
It’s time to ditch the spreadsheets. Make an effortless transition from manual to automated scheduling using LiveVox’s Agent Scheduling solution. Seamlessly integrate with CRM, forecasting, and workforce management for a unified platform experience.
Boost Agent Engagement and Transform Customer Experience
Understand and analyze all of your customer interactions with industry-leading accuracy and speed. LiveVox’s SpeechIQ® with Automated Quality Management will help you to achieve better agent performance, improved operational efficiencies, and increased flexibility all while maintaining PCI compliance.
What Are LiveVox Clients Saying About Our AI Solutions?
“With LiveVox, you not only get cutting-edge technology, but hands-on and proactive expertise. When you are embarking on something new, like most contact centers are in today’s environment, it is key to have both.”
—Senior Director Strategy & Analytics, Sallie Mae
“The LiveVox integration and implementation process surpassed my expectations. It was quite a great experience. Everything was laid out in a clear plan.”
—VP, Workforce Management, Business Servicer
“Of all the vendors, LiveVox showed us they understood what we were trying to do. That goes a long way to have a partner that actually listens to us and understands what we want to do with the technology.”
—Director of IT, PBFCM
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [Partner Program Overview / Infographic]](https://livevox.com/wp-content/uploads/2023/08/Partner-Program-Overview-Infographic_thumbnail.jpg "Partner-Program-Overview-Infographic_thumbnail")
