LiveVox [Performance and Compliance Dashboard / manager on computer]

LiveVox Products | Unified Analytics

Performance and Compliance Dashboard

Monitor your team’s performance using real-time workforce data from LiveVox’s Performance and Compliance Dashboard. Gain access to live data on schedule adherence, agent activities, service levels, and other key metrics, ensuring optimal efficiency and fostering team success.

Key Benefits of LiveVox’s Performance and Compliance Dashboard

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Monitor schedule adherence in real time

View your team’s performance at a glance with live, visualized workforce data.

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Communicate with agents directly

Maximize agent productivity with dashboard interaction, live barging, and real-time notifications.

Fine-tune your WFM strategy

Leverage advanced reporting tools to analyze performance and optimize staffing and scheduling.

LiveVox [Performance and Compliance Dashboard / on laptop]
LiveVox [Performance and Compliance Dashboard / product brief]

Product Brief

Stay Informed and Keep Your Team’s Performance on Track

Take a proactive approach to team performance management. Easily monitor agent adherence and performance metrics in real-time using visualized workforce data from LiveVox’s Performance and Compliance Dashboard. Receive instant alerts whenever agents stray from the plan or spend too much time in specific states so you can make informed staffing decisions before service delivery is impacted.

Product Brief

All Your Agents’ Tasks, Coaching, and Notifications in One Secure Place

Increase your team’s efficiency and effectiveness with a centralized workspace that keeps them focused and on track. With easy access to all relevant information, your agents can quickly and confidently carry out their work. Say goodbye to scattered tasks and hello to a more streamlined and comprehensive approach with LiveVox’s Work Center.

LiveVox WEM Brochure

Product Brief

Streamline Your Team’s Internal Communication

Streamline the flow of information between agents, teams, managers, and departments while reducing the noise from third-party applications. LiveVox Connect is fully integrated into the platform and allows users to chat and send announcements, see alerts, take polls, respond to surveys, and more.

LiveVox Speech Analytics

Maximize Efficiency with Automated Scheduling

It’s time to ditch the spreadsheets. Make an effortless transition from manual to automated scheduling using LiveVox’s Agent Scheduling solution. Seamlessly integrate with CRM, forecasting, and workforce management for a unified platform experience.

Boost Agent Engagement and Transform Customer Experience

Understand and analyze all of your customer interactions with industry-leading accuracy and speed. LiveVox’s SpeechIQ® with Automated Quality Management will help you to achieve better agent performance, improved operational efficiencies, and increased flexibility all while maintaining PCI compliance.

What Are LiveVox Clients Saying About Our AI Solutions?

With LiveVox, you not only get cutting-edge technology, but hands-on and proactive expertise. When you are embarking on something new, like most contact centers are in today’s environment, it is key to have both.”

Senior Director Strategy & Analytics, Sallie Mae

“The LiveVox integration and implementation process surpassed my expectations. It was quite a great experience. Everything was laid out in a clear plan.”

VP, Workforce Management, Business Servicer

“Of all the vendors, LiveVox showed us they understood what we were trying to do. That goes a long way to have a partner that actually listens to us and understands what we want to do with the technology.”

Director of IT, PBFCM

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

 

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com

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