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The Latest Trends and Thought Leadership for Contact Centers

Check out all the insights and innovations happening in today’s modern contact center.

Where Does AI Rank Among Today’s CX, Ops, and IT Leaders?

Where Does AI Rank Among Today’s CX, Ops, and IT Leaders?

AI adoption is surging in contact centers, mapping unmatched avenues for enhanced efficiency, informed decisions, and a competitive edge. Yet, this swift AI progression introduces dilemmas for executives, encompassing technological pace, security implications, and...

What’s New In LiveVox? Fall 2023 Edition

What’s New In LiveVox? Fall 2023 Edition

The LiveVox Fall 2023 release introduces fresh features aimed at enhancing the omnichannel customer experience and delivering actionable data and automation tools to contact centers in the U.S. and globally. First up, we've expanded our international communication...

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About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

 

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