LiveVox Services | SmartStart

Our SmartStart Program Maximizes Speed-to-Value

This new portal, encompassing industry best practices, gives contact centers out-of-the-box value, with access to essential LiveVox applications and processes; delivering ROI three times faster.

Contact center leaders are too often expected to endure painful and lengthy implementation processes before they can access their contact center software.

SmartStart, our new portal, gives new customers out-of-the-box access to essential LiveVox applications, including customer engagement channels such as voice, SMS, email, and chat, as well as IVR capabilities and managerial reporting in a matter of days.

As well as being able to access the platform’s tools, agents and managers also benefit from best practice resources, allowing them to take advantage of LiveVox’s innovative technology sooner, delivering quicker business value and ROI.

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Key Benefits of LiveVox’s SmartStart Portal

Faster Speed-to-Value

LiveVox customers get their hands on applications and solutions within days of signing a master service agreement, realizing ROI 3x faster than ever before.

Ease of Implementation

Less paperwork, fewer configuration sessions, and meetings ensure that LiveVox technology will have an immediate, tangible impact on contact center operations.

Real-time Configuration

LiveVox implementation engineers quickly configure applications and provide guidance to meet unique business needs.

Immediate Impact

Agents and managers have immediate access to eLearning to power adoption through self-service.

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Providing contact center services for businesses just like you

“Implementation was not only a smooth experience with LiveVox, but their deep understanding of our business was also crucial in our ability to drive success in a digital-centric model. With LiveVox, you not only get cutting-edge technology, but hands on and proactive expertise.”

—Kevin Feely | Senior Director Strategy & Analytics, Sallie Mae

“The ease of use and the product’s flexibility allows for manageable implementations and easy management of the system.”

—Collections System Administrator 

“For someone who is relatively new to the administrative side of call centers it’s easy to start with and learn on.”

—Dialer Admin, Consumer Services

“Makes my life easier. It is user friendly and easy to train new staff. All reporting is right at your finger tips. Great product!

—Chelsea S. | Sr. Unit Manager, Financial Services

“All deliverables for our most recent project were met ahead of schedule due to the majority of set up being within the platform.”

—Edward A. | Business Analyst, Financial Services

“The support for new products and rollouts is excellent. The ease of use of the products and the flexibility of the products allow for easy implementations and easy management of the system.”

—Dialer Analyst

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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LiveVox is proud to be both PCI and SOC 2 Compliant.