LiveVox Products

Four Clouds Outbound

Four separate outbound dialing systems give you the highest level of risk mitigation while driving performance and efficiency across your contact center, including enhancing your lead generation capabilities.

Key Benefits of LiveVox’s Four Clouds

Balance efficiency and risk mitigation

Optimize your engagement strategies and manage today’s regulatory requirements with four separate outbound dialing systems—three manual and one automated. Each system has different combinations of risk mitigation and productivity to fit your specific business needs.

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Convert more leads

Convert on the initial interest by getting in touch with prospects quickly and efficiently, using multiple channels with personalized messages. And by gaining the insights you need to fine-tune your interactions.

Simplify compliance management

Leverage comprehensive compliance controls that simplify how you address TCPA, FDCPA, and other regulations. All controls are configured on-demand and can be implemented across your in-house or outsourced operations.

Attempt Supervisor

Attempt Supervisor

Take compliance one step further with Attempt Supervisor. Giving you the ability to configure complex multichannel contact attempt controls—voice, email, and SMS—across your in-house and outsourced operations.

Manual Dialing
Manual

Manual dialing enables you to easily launch outbound calls while keeping compliance in mind. It’s recommended for giving your agents maximum flexibility in an account ownership model.

Voice
Voice

Enable your agents — whether on-site or remote — to easily take and make calls while also maximizing productivity, providing great customer experiences, mitigating compliance risk, and enhancing your lead generation capabilities.

Human Call Initiator

Human Call Initiator®

Our Human Call Initiator® gives you the ability to improve agent productivity by 184% over manual dialing while achieving some of the highest levels of TCPA risk mitigation. It’s recommended for outreach where cell phone consent is uncertain.

Manual Dialing
Preview-All

Preview-All provides your agents with relevant insights before they contact customers to enable more personalized talk-offs. It’s recommended for agents that need time to prepare before speaking to high-touch, high-value contacts.

Four Clouds

Product Brief

In-Depth Look At The Four-Clouds™

Take a closer look at how you can leverage the Four Clouds™ to optimize your outreach, mitigate risk, and convert leads.

Attempt Supervisor

Product Brief

In-Depth Look At Attempt Supervisor

Learn how to simplify multichannel contact compliance by setting automatic controls that cannot be overridden, eliminating the possibility of human error.

Providing outbound dialing systems for businesses just like you

Drive performance and efficiency across your contact center.

“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

—Anthony Warden | VP of Contact CenterTexas Dow Credit Union

Learn more about Four Clouds for Outbound

Check out our Frequently Asked Questions below.

What makes LiveVox the better outbound call / contact center solution?

With new and ever-changing regulations, plus consumer preferences shifting to digital channels, it’s no wonder outbound engagement can be a complex operation to manage these days. 

Using siloed tools or a patchwork of 3rd-party vendors can make things even more difficult.

Helping you solve these unique challenges takes a unique approach. That’s why, at LiveVox, we’re your partner at every step in the process. Together, we’ll work to:

  • Uncover new outbound engagement opportunities
  • Implement the right solutions with speed and ease
  • Work hand-in-hand with you to optimize every last detail of your operation based on data-driven insights

By connecting everything together under one roof, LiveVox makes your outbound engagement more efficient, more compliance-focused, and more data-driven than ever before.

What are key elements of an outbound call / contact center solution?

Many providers have some of what you need to run a more effective outbound operation.

But they don’t have everything it takes to connect your data, reach customers, empower agents, improve efficiency, and help you address compliance concerns all at the same time.

With LiveVox, you get a combination of industry-leading outbound channel solutions, proven risk mitigation, agent enablement and management tools, lead generation capabilities, and expert consulting you won’t find anywhere else:

  • More than 20 years of experience and expertise in delivering outbound solutions with a strong record in the courts
  • Significantly improve your ability to engage with customers on any outbound channel, including SMS/MMS, voice, and email
  • Mitigate regulatory risk while balancing operational efficiency
  • Do it all in a single pane of glass view, empowering your agents to deliver exceptional customer experiences powered by a Unified CRM
  • Gather data-driven insights about your whole operation, across every channel and interaction, to enable transformative operational and training strategies
  • Easy to implement, use, scale, and change on the fly, providing a seamless experience for managers, agents, and customers
  • Four Clouds™ outbound dialing systems, including the battle-tested HCI®, designed to fit your dialing strategies and level of risk-tolerance
  • HTI®, which leverages the same productivity and compliance principles as HCI®, now for SMS/MMS engagement
  • Managers are able to make better business decisions that drive ROI for the bottom line
  • Amplify your lead generation capabilities by getting in touch with customers quickly and efficiently, using multiple channels, with personalized, on-point messages.

Every single one of our outbound solutions is designed with you in mind. The goal? To help you achieve the impossible: improved productivity and reduced regulatory risk at the same time.

Is outbound dialing compliance included?

LiveVox was born and bred in the highly-regulated environment of financial services. Every capability we develop is viewed through the lens of compliance.

What does that mean for you? When you partner with LiveVox, you’ll never have to choose between productivity and risk mitigation.

From game-changing, compliance-focused outbound engagement tools with built-in consent management, including Four Clouds™, HCI®, and HTI®, to our multichannel Attempt Supervisor, Two-Way Messaging, and SpeechIQ with Quality Management products, we have you covered:

  • Human Call Initiator (HCI®) and Human Text Initiator (HTI®) are purpose-built for robust voice and SMS/MMS productivity, respectively, while also mitigating regulatory risk
  • Embedded multichannel consent management lets you easily capture and track the granting and revocation of consent across all channels
  • Attempt Supervisor simplifies how you centralize and configure dynamic contact attempt controls across campaigns and channels—voice, email, and SMS
  • SpeechIQ® includes analytics-driven quality management to optimize all omnichannel conversations across inbound, outbound, and blended contact centers
  • Our quality management capabilities provide you with multichannel agent scorecards that incorporate 100% call and screen recording
  • 100% call and screen recording captures all voice, digital, and agent desktop interactions so they’re dynamically retrievable and available for analysis
  • Secure Payment Capture automatically pauses and resumes calls when sensitive customer data is transferred to ensure the highest levels of privacy
  • Agent Scripts offer relevant talking points to your agents to reduce the risk of unwanted interactions, guide the delivery of disclosures, and are linked to analytics, enabling targeted coaching
  • Zip/Area Code Mismatch lets you automatically check for accounts with conflicting zip and area codes to ensure optimum “safe dialing time zone” adherence
  • DNC Controls enable customizable, real-time voice and digital “Do Not Contact” lists, including cell phone scrubs
  • By using cell phone scrubs, we help you to ensure potential cell phone contacts are engaged with properly
  • PCI Certified customer engagement platform, with PCI DSS Level 2 Certification as listed on the Visa website.

LiveVox’s unified platform offers unique risk mitigation solutions that help you to simplify compliance management across channels and drive improved performance.

It’s all about helping you optimize consent management and outreach methods across channels, while also maintaining the highest levels of risk mitigation.

LiveVox Voice Capabilities

  • Manual, Preview, and Human Call Initiator (HCI®)
  • Human Text Initiator (HTI)
  • Automated Dialing System
  • Text to Speech
  • Screen Pops
  • Voicemail Management
  • ACD with Dynamic Routing
  • LCID and Answering Machine Detection
  • Call and Screen Recording
  • 3rd Party API Integration
  • Secure Payment Capture
  • Agent and Manager Chat
  • Campaign and List Management
  • Granular Outreach Restrictions
  • Consent Management
  • Content Library
  • Quality Monitoring and Performance Reporting
  • Unified CRM and WFO Functionality
  • Agent Coaching
  • CRM Integration
  • Outbound Attempt Supervisor

Brochure

Learn about LiveVox’s other channel offerings

The Four Clouds™ system is just one of several ways LiveVox helps contact centers interact with customers on their channels of choice. Download the brochure to learn about LiveVox’s other digital engagement offerings.

Omnichannel AI

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.