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LiveVox Products

Four Clouds Outbound

Four separate outbound dialing systems give you the highest level of risk mitigation while driving performance and efficiency across your contact center.

LiveVox [four clouds outbound / person dialing phone]

Key Benefits of LiveVox’s Four CloudsTM

Optimize the balance between risk and efficiency

Manage today’s regulatory requirements with the option of three manual and one automated outbound dialing system. Each system has different combinations of risk and productivity to fit your specific business needs.

Simplify Compliance Management

Leverage comprehensive compliance controls that simplify how you address TCPA, FDCPA, and other regulations. All controls are configured on-demand and can be implemented across your in-house or outsourced operations.


Enjoy Proactive Expertise

We actively invest in monitoring regulatory and legal developments. LiveVox has an unparalleled record for risk mitigation in the marketplace with our battle-tested TCPA court rulings.

Product Brief

In-Depth Look At the Four Clouds

Get a deeper look at how you can leverage the Four Clouds™ to optimize outreach while mitigating risk by downloading the brief.

LiveVox Four Clouds Product Brief

“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

—Anthony Warden | VP of Contact CenterTexas Dow Credit Union


Manual dialing enables you to easily launch outbound calls while keeping compliance in mind. It’s recommended for giving your agents maximum flexibility in an account ownership model.

Learn more about our Manual dialing solution.

Manual Dial
Automated Dial


Automated dialing maximizes agent performance and minimizes agent idle time. It’s recommended for improving contact rates and reducing agent idle time.

Learn more about our Automated dialing solution.

Human Call Initiator®

Our Human Call Initiator® gives you the ability to improve agent productivity by 184% over manual dialing while achieving some of the highest levels of TCPA risk mitigation. It’s recommended for outreach where cell phone consent is uncertain.

Learn more about our Human Call Initiator® solution.

LiveVox Human Call Initiator
Preview-All Dial


Preview-All provides your agents with relevant insights before they contact customers to enable more personalized talk-offs. It’s recommended for agents that need time to prepare before speaking to high-touch, high-value contacts.

Learn more about our Preview-All solution.

Phone Dial Attempt Supervisor (PDAS)

All of our outbound systems come equipped with basic contact attempt controls. Take compliance one step further with PDAS, which allows you to configure complex contact attempt controls at the account and phone number level across your in-house and outsourced operations.

Learn more about our PDAS solution.

Phone Dial Attempt Supervisor

LiveVox Voice Capabilities

  • Manual, Preview, and Human Call Initiator
  • Automated Dialing System
  • Text to Speech
  • Screen Pops
  • Voicemail Management
  • ACD with Dynamic Routing
  • LCID and Answering Machine Detection
  • Call and Screen Recording
  • 3rd Party API Integration
  • Secure Payment Capture
  • Agent and Manager Chat
  • Campaign and List Management
  • Granular Outreach Restrictions
  • Consent Management
  • Content Library
  • Quality Monitoring and Performance Reporting
  • Unified CRM and WFO Functionality
  • Agent Coaching
  • CRM Integration

Learn about LiveVox’s other channel offerings

The Four Clouds™ system is just one of several ways LiveVox helps contact centers interact with customers on their channels of choice. Download the brochure to learn about LiveVox’s other digital engagement offerings.

LiveVox Omnichannel Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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LiveVox is proud to be both PCI and SOC 2 Compliant.