LiveVox Products
Four Clouds™ Outbound
Four separate outbound dialing systems give you the highest level of risk mitigation while driving performance and efficiency across your contact center.
Key Benefits of LiveVox’s Four CloudsTM
Optimize the balance between risk and efficiency
Manage today’s regulatory requirements with the option of three manual and one automated outbound dialing system. Each system has different combinations of risk and productivity to fit your specific business needs.
Simplify compliance management
Leverage comprehensive compliance controls that simplify how you address TCPA, FDCPA, and other regulations. All controls are configured on-demand and can be implemented across your in-house or outsourced operations.
Enjoy proactive expertise
We actively invest in monitoring regulatory and legal developments. LiveVox has an unparalleled record for risk mitigation in the marketplace with our battle-tested TCPA court rulings.
Product Brief
In-Depth Look At the Four Clouds™
Get a deeper look at how you can leverage the Four Clouds™ to optimize outreach while mitigating risk by downloading the brief.
Manual
Manual dialing enables you to easily launch outbound calls while keeping compliance in mind. It’s recommended for giving your agents maximum flexibility in an account ownership model.
Learn more about our Manual dialing solution.
Automated
Automated dialing maximizes agent performance and minimizes agent idle time. It’s recommended for improving contact rates and reducing agent idle time.
Learn more about our Automated dialing solution.
Human Call Initiator®
Our Human Call Initiator® gives you the ability to improve agent productivity by 184% over manual dialing while achieving some of the highest levels of TCPA risk mitigation. It’s recommended for outreach where cell phone consent is uncertain.
Learn more about our Human Call Initiator® solution
Preview-All
Preview-All provides your agents with relevant insights before they contact customers to enable more personalized talk-offs. It’s recommended for agents that need time to prepare before speaking to high-touch, high-value contacts.
Learn more about our Preview-All solution.
Phone Dial Attempt Supervisor (PDAS)
All of our outbound systems come equipped with basic contact attempt controls. Take compliance one step further with PDAS, which allows you to configure complex contact attempt controls at the account and phone number level across your in-house and outsourced operations.
Learn more about our PDAS solution.
LiveVox Voice Capabilities:
- Manual, Preview, and Human Call Initiator
- Automated Dialing System
- Text to Speech
- Screen Pops
- Voicemail Management
- ACD with Dynamic Routing
- LCID and Answering Machine Detection
- Call and Screen Recording
- 3rd Party API Integration
- Secure Payment Capture
- Agent and Manager Chat
- Campaign and List Management
- Granular Outreach Restrictions
- Consent Management
- Content Library
- Quality Monitoring and Performance Reporting
- Unified CRM and WFO Functionality
- Agent Coaching
- CRM Integration
Learn about LiveVox’s other channel offerings
The Four Clouds™ system is just one of several ways LiveVox helps contact centers interact with customers on their channels of choice. Download the brochure to learn about LiveVox’s other digital engagement offerings.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Mitigate Risk
Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.
