Four Clouds™ Outbound
Key Benefits of LiveVox’s Four CloudsTM
Balance efficiency and risk mitigation
Convert more leads
Convert on the initial interest by getting in touch with prospects quickly and efficiently, using multiple channels with personalized messages. And by gaining the insights you need to fine-tune your interactions.
Simplify compliance management
Leverage comprehensive compliance controls that simplify how you address TCPA, FDCPA, and other regulations. All controls are configured on-demand and can be implemented across your in-house or outsourced operations.
In-Depth Look at the Four Clouds™
Take a closer look at how you can leverage the Four Clouds™ to optimize your outreach, mitigate risk, and convert leads.
“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”
—Anthony Warden | VP of Contact Center, Texas Dow Credit Union
Manual dialing enables you to easily launch outbound calls while keeping compliance in mind. It’s recommended for giving your agents maximum flexibility in an account ownership model.
Learn more about our Manual dialing solution.
Automated dialing maximizes agent performance and minimizes agent idle time. It’s recommended for improving contact rates and reducing agent idle time.
Learn more about our Automated dialing solution.
Human Call Initiator®
Our Human Call Initiator® gives you the ability to improve agent productivity by 184% over manual dialing while achieving some of the highest levels of TCPA risk mitigation. It’s recommended for outreach where cell phone consent is uncertain.
Learn more about our Human Call Initiator® solution.
Preview-All provides your agents with relevant insights before they contact customers to enable more personalized talk-offs. It’s recommended for agents that need time to prepare before speaking to high-touch, high-value contacts.
Learn more about our Preview-All solution.
Take compliance one step further with Attempt Supervisor. Giving you the ability to configure complex multichannel contact attempt controls—voice, email, and SMS—across your in-house and outsources operations.
Learn more about our Attempt Supervisor solution.
LiveVox Voice Capabilities
- Manual, Preview, and Human Call Initiator (HCI®)
- Human Text Initiator (HTI)
- Automated Dialing System
- Text to Speech
- Screen Pops
- Voicemail Management
- ACD with Dynamic Routing
- LCID and Answering Machine Detection
- Call and Screen Recording
- 3rd Party API Integration
- Secure Payment Capture
- Agent and Manager Chat
- Campaign and List Management
- Granular Outreach Restrictions
- Consent Management
- Content Library
- Quality Monitoring and Performance Reporting
- Unified CRM and WFO Functionality
- Agent Coaching
- CRM Integration
- Outbound Attempt Supervisor
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.