LiveVox Products

Four Clouds Outbound

Four separate outbound dialing systems give you the highest level of risk mitigation while driving performance and efficiency across your contact center, including enhancing your lead generation capabilities.
LiveVox [four clouds outbound / person dialing phone]

Key Benefits of LiveVox’s Four CloudsTM

Balance efficiency and risk mitigation

Optimize your engagement strategies and manage today’s regulatory requirements with four separate outbound dialing systems—three manual and one automated. Each system has different combinations of risk mitigation and productivity to fit your specific business needs.
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Convert more leads

Convert on the initial interest by getting in touch with prospects quickly and efficiently, using multiple channels with personalized messages. And by gaining the insights you need to fine-tune your interactions. 

Simplify compliance management

Leverage comprehensive compliance controls that simplify how you address TCPA, FDCPA, and other regulations. All controls are configured on-demand and can be implemented across your in-house or outsourced operations.

LiveVox eBook: Omnichannel Compliance

Product Brief

In-Depth Look at the Four Clouds

Take a closer look at how you can leverage the Four Clouds™ to optimize your outreach, mitigate risk, and convert leads.

LiveVox eBook: Omnichannel Compliance

Product Brief

In-Depth Look At Attempt Supervisor

Learn how to simplify multichannel contact compliance by setting automatic controls that cannot be overridden, eliminating the possibility of human error.

“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

—Anthony Warden | VP of Contact CenterTexas Dow Credit Union

Automated Dial

Attempt Supervisor

Take compliance one step further with Attempt Supervisor. Giving you the ability to configure complex multichannel contact attempt controls—voice, email, and SMS—across your in-house and outsourced operations.

Learn more about Attempt Supervisor.

Manual

Manual dialing enables you to easily launch outbound calls while keeping compliance in mind. It’s recommended for giving your agents maximum flexibility in an account ownership model.

Learn more about our Manual dialing solution.

Manual Dial
Automated Dial

Automated

Automated dialing maximizes agent performance and minimizes agent idle time. It’s recommended for improving contact rates and reducing agent idle time.

Learn more about our Automated dialing solution.

Human Call Initiator®

Our Human Call Initiator® gives you the ability to improve agent productivity by 184% over manual dialing while achieving some of the highest levels of TCPA risk mitigation. It’s recommended for outreach where cell phone consent is uncertain.

Learn more about our Human Call Initiator® solution.

LiveVox Human Call Initiator
Preview-All Dial

Preview-All

Preview-All provides your agents with relevant insights before they contact customers to enable more personalized talk-offs. It’s recommended for agents that need time to prepare before speaking to high-touch, high-value contacts.

Learn more about our Preview-All solution.

LiveVox Voice Capabilities

  • Manual, Preview, and Human Call Initiator (HCI®)
  • Human Text Initiator (HTI)
  • Automated Dialing System
  • Text to Speech
  • Screen Pops
  • Voicemail Management
  • ACD with Dynamic Routing
  • LCID and Answering Machine Detection
  • Call and Screen Recording
  • 3rd Party API Integration
  • Secure Payment Capture
  • Agent and Manager Chat
  • Campaign and List Management
  • Granular Outreach Restrictions
  • Consent Management
  • Content Library
  • Quality Monitoring and Performance Reporting
  • Unified CRM and WFO Functionality
  • Agent Coaching
  • CRM Integration
  • Outbound Attempt Supervisor

Brochure

Learn about LiveVox’s other channel offerings

The Four Clouds™ system is just one of several ways LiveVox helps contact centers interact with customers on their channels of choice. Download the brochure to learn about LiveVox’s other digital engagement offerings.

LiveVox Omnichannel Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.