Digital Transformation

The Latest Trends and Thought Leadership for Contact Centers

Check out all the insights and innovations happening in today’s modern contact center.

How to Address the IT Talent Crunch in Your Organization

How to Address the IT Talent Crunch in Your Organization

Is a IT Talent Crunch preventing your contact center from keeping up with the latest digital technology initiatives? You’re not alone. This issue is expected to persist for the foreseeable future, severely hampering business operations across various sectors....

CIOs: Align IT and Contact Center Strategy to Deliver Business Value

CIOs: Align IT and Contact Center Strategy to Deliver Business Value

In the ever-evolving customer engagement landscape, contact center technology delivers the most value when it aligns seamlessly with a well-informed business vision. As CIOs and IT leaders define their strategies, they must invest in technology that provides tangible...

The Top Challenges for Fintechs in 2023/2024

The Top Challenges for Fintechs in 2023/2024

Fintech funding set a record in the U.S. in 2024, securing investments of nearly $60 billion. Over the last decade we’ve watched fintech startups grow up before our eyes, evolving from disruptive outsiders to industry mainstays known for their ability to leverage...

What Role Does CX Play in Healthcare Management?

What Role Does CX Play in Healthcare Management?

While often associated with industries like retail and hospitality, CX has also emerged as a transformative force in healthcare management. From optimizing patient interactions to streamlining administrative processes, integrating CX principles has reshaped the...

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About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

 

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