Check out all the insights and innovations happening in today’s modern contact center.
Sep 29, 2023
The era of digital-first healthcare trends has arrived, bringing with it a wave of transformation that's poised to revolutionize patient engagement. In this article, we'll explore seven digital-first healthcare trends that are reshaping patient interactions, enhancing...
Sep 28, 2023
10 Key Statistics About AI-Driven Customer Experience in Financial Services
Sep 15, 2023
Call center best practices revolve around improving customer service.
Customer service is a defining factor in a company’s profitability and longevity, and it lies in the hands of its support reps, also called agents. Yet despite having such an important job, most call center agents will never meet the customers they’re working with face to face. So, having well-thought-out call center best practices is paramount to ensure an excellent customer experience.
Aug 27, 2023
In a world where technology changes faster than you can say “your call is important to us,” cloud based contact center solutions are where it’s at.
Aug 20, 2023
Table of contentsTiming is Everything …Make it Easy….Make it Count….Cloud is Simplifying Customer Feedback StrategiesFAQs In a recent Global Contact Center Survey by Deloitte, 54% of contact center leaders noted that “Feedback will be core to our DNA and is shared...
Aug 13, 2023
Fintech funding set a record in the U.S. in 2019, securing investments of nearly $60 billion. Over the last decade we’ve watched fintech startups grow up before our eyes, evolving from disruptive outsiders to industry mainstays known for their ability to leverage...
Aug 3, 2023
As the cost of education continues to rise, students often turn to education lenders for financial support. In today's digital age, it’s crucial for you to embrace technology and leverage digital channels to enhance the customer experience. By anchoring your lending...
Jul 24, 2023
Effective customer engagement is the key to success for any business process outsourcing (BPO) company. However, many BPOs unknowingly fall into common pitfalls that hinder their customer engagement efforts. In this article, we'll explore the five signs that indicate...
Jul 23, 2023
Call center workforce optimization is top of mind for leaders in financial services and beyond. This is in part because of the robust advancements made to applications that can track literally everything. From tricked-out ticketing systems to agent call recordings...
Jul 23, 2023
Business intelligence reports are the guiding lights of any contact center, providing visibility into operational performance and driving the decision-making process of its leaders. Table of contentsAverage Statistics – “I am more than you see.”Business Intelligence:...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
Fill out the form to register a new opportunity with LiveVox.
![LiveVox [Partner Registration / 2 colleagues looking at tablet]](https://livevox.com/wp-content/uploads/2023/07/Jenne-Partner-Registration.jpg "Jenne-Partner-Registration")
Fill out the new form to register a new opportunity with LiveVox.
![LiveVox [woman / looking at laptop]](https://livevox.com/wp-content/uploads/2023/03/PartnerReseller.jpg "PartnerReseller")
Please fill out the form to become a LiveVox partner.
![LiveVox [End-to-End SLA / Product Brief]](https://livevox.com/wp-content/uploads/2022/09/Product-Brief_End-to-End-SLA.jpg "Product-Brief_End-to-End-SLA")
![LiveVox [Modernizing Lead Generation / eBook]](https://livevox.com/wp-content/uploads/2022/08/Modernizing-Lead-Generation-eBook.jpg "Modernizing-Lead-Generation-eBook")
Understand the gaps in your lead gen strategy and how LiveVox’s contact center platform can help improve speed-to-lead, increase conversion rates, and drive up sales win rates.
Recharge your pipeline & connect more with end-to-end progressive outbound campaign management using LiveVox’s lead generation solutions.
A user-friendly integrated solution to power fast, data-backed decisions across the customer lifecycle—from lead generation to customer care.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/07/LiveVox-RemoteTippingPoint-webinarPresentation.jpg "LiveVox-RemoteTippingPoint-webinarPresentation")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/07/LiveVox-Tips-for-optimizing-a-hybrid-workforce.jpg "LiveVox-Tips-for-optimizing-a-hybrid-workforce")
![LiveVox [A Data-Driven Approach / eBook]](https://livevox.com/wp-content/uploads/2022/06/eBook_A-Data-Driven-Approach-to-Turn-Customer-Data-Into-Revenue.jpg "eBook_A-Data-Driven-Approach-to-Turn-Customer-Data-Into-Revenue")
Do you have the right tools and best practices in place to optimize your work-from-home agents? Use this checklist as a guide to check for gaps and opportunities to improve.
![LiveVox [Contact Center Checklist / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/06/Best-Practices-and-Tools-to-Optimize-Remote-Agents.jpg "Best-Practices-and-Tools-to-Optimize-Remote-Agents")
![LiveVox [Elevating Agent Performance / eBook]](https://livevox.com/wp-content/uploads/2022/06/eBook_Elevating-Agent-Performance.jpg "eBook_Elevating-Agent-Performance")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/07/LiveVox-AgentExperience-Ebook.jpg "LiveVox-AgentExperience-Ebook")
In the business world, one of the richest sources of data is the contact center; data created by the billions of interactions between customers and agents across communication channels, ranging from voice to chat, through online and mobile self-service, and from virtual assistants and bots.
![LiveVox [AI Virtual Agent / Buyers Guide]](https://livevox.com/wp-content/uploads/2022/06/Frost-and-Sullivan-TipSheet.jpg "Frost-and-Sullivan-TipSheet")
Fundamental shifts in the agent’s role within the customer journey, evolving customer behaviors, and the increased flow of customer data is shaking up the CX landscape.
![LiveVox [Ventana / Viewpoint article]](https://livevox.com/wp-content/uploads/2022/06/Ventana-Viewpoint_article.jpg "Ventana-Viewpoint_article")
In this short Q&A article, Keith Dawson, VP & Research Director at Ventana Research, provides his take on these burning questions based on conversations with CX and contact center leaders.
Please fill out the form to become a LiveVox partner.
If you are a customer, please complete the form below to submit a referral to LiveVox.
We’ve put together this guide to break down what STIR/SHAKEN is, how the new rules impact you, and what you can do to stay focused on compliance and achieve success in spite of these new changes.
![LiveVox [AI Virtual Agent / Buyers Guide]](https://livevox.com/wp-content/uploads/2022/06/An-In-Depth-Guide-to-STIR-SHAKEN.jpg "An-In-Depth-Guide-to-STIR-SHAKEN")
We’ll show you the top eleven ways LiveVox can help you strategize and execute for success when it comes to STIR/SHAKEN, while also making sure you keep compliance front and center.
![LiveVox [AI Virtual Agent / Buyers Guide]](https://livevox.com/wp-content/uploads/2022/06/11-Ways-LiveVox-Can-Help-You-With-STIR-SHAKEN.jpg "11-Ways-LiveVox-Can-Help-You-With-STIR-SHAKEN")
We’ve put together this quick guide to break down what STIR/SHAKEN is, how the new rules impact you, and what you can do to stay focused on compliance and achieve success with these new changes.
![LiveVox [AI Virtual Agent / Buyers Guide]](https://livevox.com/wp-content/uploads/2022/06/What-is-STIR-SHAKEN-and-Why-Does-It-Matter.jpg "What-is-STIR-SHAKEN-and-Why-Does-It-Matter")
Read on to find out how LiveVox’s Two-Way Messaging Bundle directly helps to address the challenges brought on by the CFPB setting telephone contact limits.
![LiveVox [AI Virtual Agent / Buyers Guide]](https://livevox.com/wp-content/uploads/2022/06/Tools-to-Address-the-New-CFPB-Rules-Two-Way-Messaging.jpg "Tools-to-Address-the-New-CFPB-Rules--Two-Way-Messaging")
On October 30 and December 18, 2020, the Consumer Financial Protection Bureau (CFPB) released new rules regarding debt collection communications. This means that your agents are going to play a vital role in capturing consent and the opportunity that comes with it.
![LiveVox [AI Virtual Agent / Buyers Guide]](https://livevox.com/wp-content/uploads/2022/06/Tools-to-Address-the-New-CFPB-Rules.jpg "Tools-to-Address-the-New-CFPB-Rules")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/07/LiveVox-CFPB-RegF-Brochure.jpg "LiveVox-CFPB-RegF-Brochure")
Elevate customer experience, quality, agent engagement, and compliance in your contact center with 100% omnichannel interaction auditing and data-driven insights.
![LiveVox [AI Virtual Agent / Buyers Guide]](https://livevox.com/wp-content/uploads/2022/06/CFPB-eBook.jpg "CFPB-eBook")
Automatically minimize the risk of compliance deviations across your internal or outsourced operations with simplified, centralized, and proactive controls.
![LiveVox [AI Virtual Agent / Buyers Guide]](https://livevox.com/wp-content/uploads/2022/06/Attempt-Supervisor.jpg "Attempt-Supervisor")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/05/SMS-Messaging.jpg "SMS-Messaging")
AI adoption has been on the rise but according to a recent study conducted by Forrester Consulting, only 44% of companies surveyed reported experiencing benefits from implementing AI in their contact center. And more than half of firms cannot easily make changes to their AI tools—making it even more difficult to keep up with customer expectations.
![LiveVox [AI Virtual Agent / Buyers Guide]](https://livevox.com/wp-content/uploads/2022/05/LP-hero.webp "LP-hero")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/05/Salesforce-1.jpg "Salesforce")
Learn how LiveVox’s unified platform seamlessly integrates omnichannel communications, AI, CRM, and Workforce Engagement Management.
Learn how to transform your basic IVR into an intelligent, AI-driven self-service experience with LiveVox’s AI Virtual Agent.
Download this Frost & Sullivan guide to get a detailed look at LiveVox’s portfolio, key strengths, and buyer recommendations.
![LiveVox [AI-buyers-guide / thumbnail]](https://livevox.com/wp-content/uploads/2022/03/Frost-and-sullivan-ebook.jpg "Frost-and-sullivan-ebook")
Discover how “digital transformation and AI are growth opportunities that spur a more human approach to customer care.”
SMS messaging has the power to take contact center engagement to new heights. But many companies only use texting as a means of sending notifications to customers en masse. What they don’t realize is that customers want to engage and many of their messages are getting unanswered responses.
![LiveVox [Frost & Sullivan / Compliance Video]](https://livevox.com/wp-content/uploads/2022/02/020222_Speech-Analytics-to-Scale-QA_Blog-hero.jpg "Improve CX and AX")
Download our Starter Kit to learn how to enrich your agent experience, empower teams, and invest in the right tools.
![LiveVox [Frost & Sullivan / Compliance Video]](https://livevox.com/wp-content/uploads/2022/02/CX-AX.png "Improve CX and AX")
Learn how to improve your digital messaging strategy to drive stronger customer engagement.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/01/Integrations-Framework.png "LiveVox-CFPB-RegF-Brochure")
Review this exclusive product brief and find out more about how HCI® and HTI® can improve your business. Simply fill out the form for instant access.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/01/HCI-and-HTI_Product-Brief.jpg "LiveVox-CFPB-RegF-Brochure")
Learn what CFPB's recently released Regulation F means for your contact center.
![LiveVox [Reg F Webinar / presentation]](https://livevox.com/wp-content/uploads/2022/01/Reg-F-webinar-presentation-upcoming-dates-1.jpg "Reg-F-webinar-presentation-upcoming-dates")
Learn what the CFPB’s requirements are designed to address.
![LiveVox [6 CFPB FAQs / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/01/6-CFPB-FAQ_Tip-Sheet.jpg "6-CFPB-FAQ_Tip-Sheet")
Learn what CFPB's recently released Regulation F means for your contact center.
![LiveVox [Reg F Webinar / video replay]](https://livevox.com/wp-content/uploads/2022/01/Reg-F-webinar-replay.jpg "Reg-F-webinar-replay")
![LiveVox [Integrated Agent Workflows / Product Brief]](https://livevox.com/wp-content/uploads/2022/01/knowledge-center.jpg "knowledge-center")
Realize more powerful customer experiences with Agent Assist from LiveVox – plus learn what else we offer to make your CX better by downloading our platform overview.
![LiveVox [CRM overview brochure / thumbnail]](https://livevox.com/wp-content/uploads/2022/01/U-CRM.jpg "U-CRM")
Explore how compliance regulations, spanning across CTIA, CAN-SPAM, CFPB, and PCI. Simply fill out the form for instant access.
![LiveVox [Frost & Sullivan / Compliance Video]](https://livevox.com/wp-content/uploads/2021/12/Frost-and-Sullivan_compliance-video.jpg "Frost-and-Sullivan_compliance-video")
Explore how customers demand seamless engagement with businesses, across all channels. Simply fill out the form for instant access.
![LiveVox [Frost & Sullivan / AX CX Video]](https://livevox.com/wp-content/uploads/2021/12/Frost-and-Sullivan_AX-CX-video.jpg "Frost-and-Sullivan_AX-CX-video")
Explore how contact centers rely on data to guide customers to quicker resolutions. Simply fill out the form for instant access.
![LiveVox [Frost & Sullivan / Agents Video]](https://livevox.com/wp-content/uploads/2021/12/Frost-and-Sullivan_Equipping-Agents-video.jpg "Frost-and-Sullivan_Equipping-Agents-video")
Explore how exceptional agent experience is key to improving CX. Simply fill out the form for instant access.
![LiveVox [Frost & Sullivan / Omnichannel Video]](https://livevox.com/wp-content/uploads/2021/12/Frost-and-Sullivan_Omnichannel-video.jpg "Frost-and-Sullivan_Omnichannel-video")
Review the slides that were covered during the webinar. Simply fill out the form for instant access.
Get answers to the top 6 most frequently asked questions about the CFPB.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/12/CFPB-New-Debt-Collection-Rules.jpg "LiveVox-CFPB-RegF-Brochure")
Learn how contact centers are leveraging speech analytics to simplify and automate risk mitigation.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/08/5-Ways-to-Reduce-Risk-with-Speech-Analytics.jpg "5-Ways-to-Reduce-Risk-with-Speech-Analytics")
Find out if you have the right technology in place and if it’s working well enough to meet the enforceable regulations. Simply fill out the form for instant access.
![LiveVox [Tools to Address the New CFPB Rules / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/12/Tools-to-Address-the-New-CFPB-Rules.jpg "Tools-to-Address-the-New-CFPB-Rules")
Find out if you have the right technology in place and if it’s working well enough to meet the enforceable regulations. Simply fill out the form for instant access.
![LiveVox [Tools to Address the New CFPB Rules: SpeechIQ / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/12/Tools-to-Address-the-New-CFPB-Rules_SpeechIQ.jpg "Tools-to-Address-the-New-CFPB-Rules_SpeechIQ")
In August 2020, LiveVox surveyed contact center professionals at the C-suite, VP, Director, and Manager levels to understand what their strategic priorities are right now, where they’re headed in the future, and what role selfservice and system integration plays in their ability to deliver an exceptional customer experience. Simply fill out the form for instant access.
![LiveVox [Self-Service / Flash Report]](https://livevox.com/wp-content/uploads/2021/12/Self-Service_Flash-Report.jpg "Self-Service_Flash-Report")
In August 2020, LiveVox surveyed contact center professionals at the C-suite, VP, and Director level seeking to understand more about how software buying decisions are made in the contact center. Simply fill out the form for instant access.
![LiveVox [Scaling CX / Flash Report]](https://livevox.com/wp-content/uploads/2021/12/Scaling-CX_Flash-Report.jpg "Scaling-CX_Flash-Report")
In August 2020, LiveVox surveyed contact center professionals across a wide range of functions and industries to understand their strategic priorities, what role reporting and analytics would play in implementing them, and specifically whether speech analytics would be part of the story.
![LiveVox [Speech Analytics / Flash Report]](https://livevox.com/wp-content/uploads/2021/12/Speech-Analytics-in-Contact-Centers-Today_Flash-Report.jpg "Speech-Analytics-in-Contact-Centers-Today_Flash-Report")
In an effort to learn about the robocall risk mitigation strategies organizations have or plan to enact, LiveVox surveyed over 300 contact center professionals at the C-suite, VP, Director, and Manager levels to gauge their understanding of the upcoming June 2021 FCC STIR/SHAKEN mandate.
![LiveVox [Ahead of STIR/Shaken / Flash Report]](https://livevox.com/wp-content/uploads/2021/12/Flash-Report_Ahead-of-STIR-Shaken.jpg "Flash-Report_Ahead-of-STIR-Shaken")
Everyone knows they can benefit from Artificial Intelligence in their contact center, but few know how and where to start. Simply fill out the form for instant access.
![LiveVox [Forrester TLP / Infographic]](https://livevox.com/wp-content/uploads/2021/12/FlashReport-Competitive_Advantage_With_AI.jpg "FlashReport-Competitive_Advantage_With_AI")
Integrated contact center as a service (CCAAS) enables omnichannel orchestration. Check out the top 3 ranked benefits of having a CRM and contact center solution from the same vendor. Simply fill out the form for instant access.
![LiveVox [Forrester TLP / Infographic]](https://livevox.com/wp-content/uploads/2021/12/Forrester-TLP_Infographic.jpg "Forrester-TLP_Infographic")
In August 2020, LiveVox surveyed contact center professionals at the C-suite, VP, Director, and Manager levels to understand what their strategic priorities are right now, where they’re headed in the future, and what role self-service and system integration plays in their ability to deliver an exceptional customer experience. Simply fill out the form for instant access.
![LiveVox [AI / Survey Report]](https://livevox.com/wp-content/uploads/2021/12/AI-survey-report.jpg "AI-survey-report")
No matter what you sell, from financial products and services to software to sneakers, there’s a universal truth about your customer: they’re dynamic. Simply fill out the form to find out more.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/12/Putting-the-Customer-Back-Into-the-CRM.jpg "LiveVox-CFPB-RegF-Brochure")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/12/The-Complete-Guide-to-Leading-Contact-Center-Teams.jpg "LiveVox-CFPB-RegF-Brochure")
Learn how LiveVox helps businesses enhance their multichannel engagement strategies and meet the new CFPB Rules. Simply fill out the form for instant access.
![LiveVox [CFPB Debt Collection Rule Announcement / Presentation]](https://livevox.com/wp-content/uploads/2021/12/CFPB-Debt-Collection-Rule-Announcement-presentation.jpg "CFPB-Debt-Collection-Rule-Announcement-presentation")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/12/SpeechIQ_Product-Brief.jpg "Omnichannel-AI")
Automatically minimize the risk of compliance deviations across your internal or outsourced operations with simplified, centralized, and proactive controls. Simply fill out the form for instant access.
![LiveVox [Attempt Supervisor / Solution Brief]](https://livevox.com/wp-content/uploads/2021/12/Attempt-Supervisor_Product-Brief.jpg "Attempt-Supervisor_Product-Brief")
Find out how LiveVox’s partnership approach helps clients extend their existing staff and expertise to implement, optimize, and strategize new ways to modernize the contact center. Simply fill out the form for instant access.
![LiveVox [The Benefits of LiveVox’s Partnership Approach / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/12/The-Benefits-of-LiveVox-Partnership-Approach.jpg "The-Benefits-of-LiveVox-Partnership-Approach")
Find out if you have the right technology in place and if it’s working well enough to meet the enforceable regulations. Simply fill out the form for instant access.
![LiveVox [Tools to Address the New CFPB Rules: Two-Way Messaging / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/12/Tools-to-Address-the-New-CFPB-Rules_Two-Way-Messaging.jpg "Tools-to-Address-the-New-CFPB-Rules_Two-Way-Messaging")
Find out if you have the right technology in place and if it’s working well enough to meet the enforceable regulations. Simply fill out the form for instant access.
![LiveVox [Tools to Address the New CFPB Rules: Attempt Supervisor / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/12/Tools-to-Address-the-New-CFPB-Rules_Attempt-Supervisor.jpg "Tools-to-Address-the-New-CFPB-Rules_Attempt-Supervisor")
Find out about the untapped potential that SMS messaging still holds for contact centers. Read this tip sheet for the top five uses for conversational SMS. Simply fill out the form for instant access.
![LiveVox [5 Uses for Conversational SMS / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/12/5-Uses-for-Conversational-SMS.jpg "5-Uses-for-Conversational-SMS")
Find out how LiveVox makes the process of maintain performance levels and customer experience, when transitioning to an at-home agent workforce, simplified and effective. Simply fill out the form for instant access.
![LiveVox [Shift to At-Home / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/12/Shift-to-At-Home.jpg "Shift-to-At-Home")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/12/Understanding-Your-Remote-Workforce.jpg "LiveVox-CFPB-RegF-Brochure")
Find out how speech analytics can be a game-changer when you can’t be with your team, from risk reduction to agent coaching. Simply fill out the form for instant access.
![LiveVox [Speech Analytics Transforms Remote Work / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/12/Speech-Analytics-Transforms-Remote-Work.jpg "Speech-Analytics-Transforms-Remote-Work")
Learn more about omnichannel consent management best practices with LiveVox by downloading this tip sheet. Simply fill out the form for instant access.
![LiveVox [Five Capabilities to Help Manage Multichannel Consent / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/12/Five-Capabilities-to-Help-Manage-Multichannel-Consent.jpg "Five-Capabilities-to-Help-Manage-Multichannel-Consent")
Find out how harvesting customer data and feedback can help you be more anticipatory of your customer’s needs. Simply fill out the form for instant access.
Explore emerging trends in customer care and experience. These findings will empower contact center professionals to better evaluate and manage their data, build engaging, digital-first communications strategies, and scale to meet the demands of a new day. Simply fill out the form for instant access.
![LiveVox [Omnichannel Insights / Survey Report]](https://livevox.com/wp-content/uploads/2021/12/OmnichannelInsights-SurveyReport.jpg "OmnichannelInsights-SurveyReport")
Get a look at the kind of game-changing results you can achieve with digital messaging.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/12/How-LiveVoxs-Two-Way-Messaging-drives-results-for-your-companys-bottom-line.jpg "How-LiveVox’s-Two-Way-Messaging-drives-results-for-your-company’s-bottom-line")
![LiveVox [SIQ with QM /
ROI breakdown]](https://livevox.com/wp-content/uploads/2021/12/SIQ-with-QM_ROI-breakdown.jpg "SIQ-with-QM_ROI-breakdown")
Explore our state-of-the-art device offerings in more detail and find the right option that fits your company’s specific needs. Simply fill out the form for instant access.
![LiveVox [Phone Hardware / Product Brief]](https://livevox.com/wp-content/uploads/2021/12/phone-hardware-product-brief.jpg "phone-hardware-product-brief")
![LiveVox [AI Made Simple / Download the Infographic]](https://livevox.com/wp-content/uploads/2021/12/AI-Made-Simple-Infographic.jpg "AI-Made-Simple-Infographic")
![LiveVox [Speech with QM / brief]](https://livevox.com/wp-content/uploads/2023/06/SpeechIQ.jpg "product-brief_speech")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/03/asset-TradvOmni-1.jpg "Omnichannel-AI")
Find out how the CFPB’s Reg. F impacts your contact center, what you need to do about the rules, and how LiveVox can help you strategize and execute for success.
With the FCC’s June 30, 2021 deadline in the rear-view mirror, STIR/SHAKEN and call blocking should be top of mind for operators of outbound call centers. The new regulations could have a big impact on your operations because of the increased risks of your outbound calls getting blocked and never reaching your customers.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/09/Stir-Shaken-eBook.jpg "LiveVox-CFPB-RegF-Brochure")
Read this TCO Analysis to understand how LiveVox’s approach to Total Cost of Ownership (TCO) compares with other cloud providers.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/10/Businessphone_Platform_Overview.jpg "LiveVox-CFPB-RegF-Brochure")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/12/Bussiness-Phone_Brief.jpg "Omnichannel-AI")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/11/contactCenter-infographic.jpg "Omnichannel-AI")
As the largest segment in the workplace, millennials have the power to bring about change—and they’re not afraid to quit companies that don’t meet their needs. With annual turnover rates that average 38%- 45%, the potential impact to the contact center industry is staggering.
Download this Tip Sheet to learn more. Simply fill out the form below to get instant access.
Download this Tip Sheet to learn more. Simply fill out the form below to get instant access.
Download this Tip Sheet to learn more. Simply fill out the form below to get instant access.
Download this Tip Sheet to learn more. Simply fill out the form below to get instant access.
Download this Tip Sheet to learn more. Simply fill out the form below to get instant access.
Download this Tip Sheet to learn more. Simply fill out the form below to get instant access.
Download this Tip Sheet to learn more. Simply fill out the form below to get instant access.
Download this Tip Sheet to learn more. Simply fill out the form below to get instant access.
Download this Tip Sheet to learn more. Simply fill out the form below to get instant access.
Download this Tip Sheet to learn more. Simply fill out the form below to get instant access.
Download this Tip Sheet to learn more. Simply fill out the form below to get instant access.
Download this Tip Sheet to learn more. Simply fill out the form below to get instant access.
Download this Tip Sheet to learn more. Simply fill out the form below to get instant access.
Download this Tip Sheet to learn more. Simply fill out the form below to get instant access.
Download this Tip Sheet to learn more. Simply fill out the form below to get instant access.
Long Average Handle Times (AHT) are a leading indicator of bad customer experience and inefficient resource allocation. There are many ways to improve this Key Performance Indicator (KPI) that will translate into greater efficiency gains across the entirety of your inbound customer service effort. To assist, we’ve compiled a list of best practices as well as a list of additional metrics to consider for your operation.
Facilitating omnichannel engagement with digital messaging can present contact center leaders with new challenges for how to improve CX and drive performance. To assist, we’ve compiled a few best practices and Key Performance Indicators (KPIs) to consider to establish and manage your omnichannel operation.
Improving your outreach strategies is increasingly complex in today’s digital-focused and heavily regulated environment. To assist, we’ve compiled a list of best practices and Key Performance Indicators (KPIs) to help reach more customers while mitigating risk.
In a recent survey of contact center professionals, 39% of respondents cited that lack of clarity regarding the ROI of Speech Anlaytics was a major blocker to them adopting it. To help address this uncertainty, below are five practical ways contact centers can leverage speech analytics to drive ROI by improving First Call Resolution (FCR) rates and other Key Performance Indicators (KPIs) impacted by Speech Analytics.
Your IVR may be the most underutilized function in your contact center. Before getting to an agent, an IVR acts as a gatekeeper, traffic director, and self-service portal – all driving better customer experiences by enabling personalization and convenience. Read on to learn about the innovative ways contact centers are modernizing their IVRs.
Learn how to optimize your performance using LiveVox’s AI capabilities—from augmenting the capacity of your human agents, to using data and analytics for continuous improvement and simplification of your processes, and so much more.
![LiveVox [AI / Product Description thumbnail]](https://livevox.com/wp-content/uploads/2021/08/Download_AI_Product-Description-extended.jpg "Download_AI_Product-Description-extended")
Learn how LiveVox’s intelligent chatbot creates personalized conversations while making bot administration easy for contact center managers.
![LiveVox [Chatbot / Product Description thumbnail]](https://livevox.com/wp-content/uploads/2021/08/Download_AI_Product-Description.jpg "Download_AI_Product-Description")
While AI may sound complicated, there are practical ways to apply it and its data to reduce costs, improve CX, and boost agent productivity. Check out our infographic to see a breakdown of how to get started.
![LiveVox [AI / Infographic thumbnail]](https://livevox.com/wp-content/uploads/2021/08/Download_AI_Infographic.jpg "Download_AI_Infographic")
AI applications in the contact center are being used to automate tasks, drive down costs, and serve customers faster and more efficiently than ever before. Learn all about the key use cases, implementation best practices, and KPIs in this guide.
![LiveVox [Evolving AI / eBook thumbnail]](https://livevox.com/wp-content/uploads/2021/08/Download_Evolving-AI_eBook.jpg "Download_Evolving-AI_eBook")
Download this webinar presentation, featuring guest speakers Art Schoeller and Nick Ferrif from Forrester, to learn how contact centers are leveraging LiveVox’s integrated platform to achieve a three-year 229% ROI, $8.7M net present value, payback in less than 6 months, and more.
![LiveVox [Forrester TEI Study / presentation]](https://livevox.com/wp-content/uploads/2021/07/Forrester-TEI-Study-presentation.jpg "Forrester-TEI-Study-presentation")
Watch this on-demand webinar, featuring guest speakers Art Schoeller and Nick Ferrif from Forrester, to learn how contact centers are leveraging LiveVox’s integrated platform to achieve a three-year 229% ROI, $8.7M net present value, payback in less than 6 months, and more.
![LiveVox [Forrester TEI Study / recording]](https://livevox.com/wp-content/uploads/2021/07/Forrester-TEI-Study-watch.jpg "Forrester-TEI-Study-watch")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/07/LiveVox-platform-overview-thumbnail.jpg "LiveVox-CFPB-RegF-Brochure")
Learn more about our purpose-built CRM, which syncs key information across systems to keep the customer at the center of every interaction.
![LiveVox [CRM Overview / thumbnail]](https://livevox.com/wp-content/uploads/2021/07/LiveVox-CRM-overview.jpg "LiveVox-CRM-overview")
Learn how eliminating data silos can help contact centers achieve a seamless customer and agent experience.
![LiveVox [Forrester Study / study thumbnail]](https://livevox.com/wp-content/uploads/2021/07/Forrester-Study-thumbnail.jpg "Forrester-Study-thumbnail")
Short on time? View the key highlights of the Forrester study.
![LiveVox [Forrester TEI / Infographic]](https://livevox.com/wp-content/uploads/2021/07/Forrester-TEI_Infographic.jpg "Forrester-TEI_Infographic")
Learn how to transform your business with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.
![LiveVox [Forrester TEI Study / study thumbnail]](https://livevox.com/wp-content/uploads/2021/07/Forrester-TEI-Study-thumbnail.jpg "Forrester-TEI-Study-thumbnail")
![LiveVox [AI Virtual Agent / Solution Brief]](https://livevox.com/wp-content/uploads/2021/07/asset-AI-VA-solutionBrief.jpg "asset-AI-VA-solutionBrief")
Download this flyer to learn more about 2-Way Messaging and how you can seamlessly unify the customer experience with integrated channels.
Download this flyer to learn more about LiveVox AI and how you can enhance your operations with AI that is easy to understand, implement, and optimize.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/07/Overlay-AI-Made-Simple-Enhance-Operations.jpg "Omnichannel-AI")
Download this flyer for a comprehensive overview of the LiveVox Partner Accelerator Program.
![LiveVox [SPIFF / Partner flyer]](https://livevox.com/wp-content/uploads/2021/07/asset-5X-SPIFF.jpg "asset-5X-SPIFF")
Learn how to optimize your performance using LiveVox’s AI capabilities—from augmenting the capacity of your human agents, to using data and analytics for continuous improvement and simplification of your processes, and so much more.
Learn how LiveVox’s no-code Virtual Agents enables your contact center to mimic live agent interactions with intelligent, personalized, and natural AI-powered conversations.
![LiveVox [Get Started with AI / Infographic]](https://livevox.com/wp-content/uploads/2021/07/Get-Started-With-AI_Infographic.jpg "Get-Started-With-AI_Infographic")
A guide on how to lead successful AI initiatives including common use cases, KPIs, and more.
Our team will analyze the potential impacts on your business as a result of deploying LiveVox’s Contact Center Platform and deliver a comprehensive report that includes:
![LiveVox [calculator laptop / estimate ROI]](https://livevox.com/wp-content/uploads/2021/07/calculator-laptop.jpg "calculator-laptop")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/07/MicrosoftTeams-image-3.jpg "LiveVox-CFPB-RegF-Brochure")
![LiveVox [TCO Infographic / asset]](https://livevox.com/wp-content/uploads/2022/10/TCO-Infographic_Asset.png "TCO-Infographic_Asset")
Get a deeper look at how LiveVox’s native SMS and web chatbots can optimize your digital engagement by downloading this brief.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/05/asset-chatbot.png "asset-chatbot")
Watch this on-demand webinar, featuring Michael DeSalles, Principal Analyst from Frost & Sullivan, to learn how to leverage data and practical AI to deliver differentiated CX.
![LiveVox [Tools to Address the New CFPB Rules / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/11/Delivering_Unmatched_CX_With_Seamless_Customer_Journeys_and_Practical_AI.jpg "Delivering_Unmatched_CX_With_Seamless_Customer_Journeys_and_Practical_AI")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/05/Omnichannel-Compliance_eBook.jpg "Omnichannel-AI")
Learn about the latest market research that reveals a new path to improved CX and agent performance. To watch this recording, please complete the form on the right.
![LiveVox [Forrester / TLP webinar additional assets]](https://livevox.com/wp-content/uploads/2021/12/Forrester-TLP-presentation.jpg "Forrester-TLP-presentation")
Our latest research explores how contact centers are applying key learnings from 2020 to improve agent performance and customer experience in 2021. Want to see how your contact center’s approach compares to your peers? Download the survey report by completing the form on the right.
![LiveVox [Omnichannel Trends Report / Survey Report]](https://livevox.com/wp-content/uploads/2021/04/Omnichannel-Trends-Report_survey-report.jpg "Omnichannel-Trends-Report_survey-report")
Subscribe to our newsletter and stay current on all the latest technological advances in the contact center space.
Access our client-exclusive webinar as we introduce another batch of powerful new capabilities in the latest version of our platform.
Read this extended overview for a better understanding of STIR/Shaken, how it may impact your outreach efforts, and how to prepare for it.
Our team of 80 warm personalities have diverse backgrounds and hail from different parts of Colombia and around the world, including The U.S., India, UK and more. We enjoy working, learning, and having fun together, including teambuilding offsites and soccer games on Sundays. We are actively hiring for a number of positions across our teams. Hope you can join us!
In Medellín, almost all of our teammates are hands on with our product: developing, testing, automating, performance tuning, implementing, and supporting customers. We all are part of global teams in either or both the The U.S. and India, so communication and collaboration are a big part of our experience. Much of LiveVox’ core development efforts are located here and we are laser focused on innovation and delivering scalable software solutions that delight our customers.
Our benefits include private Medical Insurance, Life Insurance, & Gym membership discounts!
Gain Career Experience and Development through fully paid English classes, in-house and on-line technical professional training and development.
We offer 15 days PTO to start; up to 20 with tenure, 18 days fixed Holidays, Maternity Leave – 90 days, & Paternity Leave – 7 Days.
—Maria Bernal | Manager, Project Management
—Juan Coronado | Senior Carrier-Ops Engineer, Lead
—Astrid Ortega | Senior Software Engineer
—Juan Toro | Senior Staff Software Engineer
—Angelica Gomez | Manager, Software QA Engineering
The first electrified city has come a long way. While becoming the most progressively developed city in India, Bengaluru is rich in culture and in talent. Sounds just like our office. Over 120 LiveVox team members. By the way, we’re really a caring and supporting group. We’re a celebratory bunch who enjoy working hard and engaging in team building and sports events together on and offsite. Cricket or TT anyone? We are actively hiring for a number of positions across our teams.
At LiveVox Bengaluru, we take ownership of our ideas and lead with them and work with the team to make them a reality. Our teams flex their software development skills in the front and backend of the product. Our primary QA automation, performance, reporting and BI teams are based in this office along with key members of our development team. Our client fulfillment teams work with their counterparts in The U.S. and Colombia so our technical environment is challenging and collaborative. LiveVox India is about dedication and producing quality results with a smile. At LiveVox, you won’t be limited to one function, and will have multiple opportunities to learn and upgrade your abilities.
Enjoy Group Medical Insurance to Employee and Family, Reimbursement for Annual Health Check-up, Group Personal Insurance 3 times CTC, & Permanent Disability or Death coverage (Post scrutiny), and Reimbursement for Gym/Yoga membership.
12 holidays and 12 Sick leaves, 13 days Casual Leave, up to 15 with tenure, Maternity Leave - 180 Days, & Paternity Leave - 10 days.
We provide in-house and on-line technical professional training and development, annual office off-site sports events, two annual all-employee outings in resort locations, office festival celebrations, weekly catered lunches, as well as snacks and drinks.
Our team is passionate about helping develop great kids by volunteering to support under-supported children. We’ve selected the Kalika Kendras Free Educational Institute as our local partner, providing educational supplies and volunteers mentors.
—Kavitha Narayanappa | Sr. SW QA Engineer Lead
—Sreenath Cholasamudram | Senior Manger Finance, Accounts and Administration.
—Geeta Yelburgi | Senior Manager, Development Operations
—Jnana Murthy | Manager, NOC
—Srinivas Kiran Jaggu | Principal Software Engineer
Our company's global headquarters is in San Francisco, but our amazing team is spread throughout the country. We’re a collaborative bunch with a deep appreciation for each other’s unique skills, abilities, and backgrounds. This isn’t just a job — it's an experience. Come join us as we strive for excellence!
![LiveVox [Inbound Voice / call center agent]](https://livevox.com/wp-content/uploads/2023/03/USA.jpg)
We offer 401k Matching, Gym membership discounts, weekly catered lunch, Employee perks through FOND: discounts on hundreds of products & services, Student Loan ReFi, and tons of snacks and drinks.
We offer 3 options for major medical plus dental, vision, and all the ancillaries. We pay 100% of the employee premium and 75% of the deductible on the High Deductible health plan. We also have an Employee Assistance Program!
15 days PTO to start; up to 20 days with tenure, 9 Fixed Holidays, 2 Floating Holidays, and 6 weeks Paid Parental Leave for moms and dads.
We are always excited to recognize and celebrate the diversity that surrounds us; uniqueness in our heritage, history, experience, abilities, our personal identification, and perspectives at LiveVox.
This group brings LiveVox women and their supporters together to build personal and professional relationships to advance women through networking, personal development, and leadership opportunities. New members welcome!
—Malisha Washington | Technical Account Manager
—Jason Queener | Senior Director, Sales Engineering, Pre-Sales Business Consulting
—Jason Luster | Director, Infrastructure as a Service
LiveVox started in San Francisco and our SF office remains our headquarters. Every function is represented in our SF office, so come here to work with a super diverse team. Located right in the financial district, we are close to everything: the best restaurants, public transportation and a thriving culture of tech, art, music and commerce. And, if you want the best view of the famous Coit Tower… yep, that’s here too.
Get a deeper look at how you can leverage LiveVox’s Email solution by reading this overview. Simply fill out the form below to get instant access.
![LiveVox [Modernizing Lead Generation / eBook]](https://livevox.com/wp-content/uploads/2020/10/Speech-IQ.jpg "Speech-IQ")
Get a deeper look at LiveVox’s Two-Way Messaging Bundle functionality by reading this overview. Simply fill out the form below to get instant access.
Get a deeper look at LiveVox’s Outbound Campaign and Compliance Bundle functionality by reading this overview. Simply fill out the form below to get instant access.
Get a deeper look at LiveVox’s Inbound Contact Center Bundle functionality by reading this overview. Simply fill out the form below to get instant access.
Get a deeper look at LiveVox’s Cloud IVR functionality by reading this overview. Simply fill out the form below to get instant access.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2023/02/LiveVox-wallboards.jpg "LiveVox-wallboards")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2020/10/LV-mainAsset-VirtualAgents.jpg "Omnichannel-AI")
Please fill out the form below and our team will be happy to assist you.
Customer Care can also be reached by:
Email: CustomerCare@Livevox.com
Phone: (888) 477-3448
If you are not a current customer but would like to reach us, please email info@livevox.com or call us at (844) 207-6663 to speak to one of our experts.
Get a deeper dive into LiveVox’s CRM solution. Simply fill out the form below to get instant access.
Get a deeper look at LiveVox’s Inbound functionality by reading this overview. Simply fill out the form below to get instant access.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2020/07/Product-Brief_U-CRM.jpg "Product Brief_U-CRM")
![LiveVox [Modernizing Lead Generation / eBook]](https://livevox.com/wp-content/uploads/2022/06/S.jpg "Speech IQ")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2020/07/qm_MainAsset.jpg "LiveVox-CFPB-RegF-Brochure")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2020/07/screenRecordBrief_MainAsset.jpg "Omnichannel-AI")
![LiveVox [End-to-End SLA / Product Brief]](https://livevox.com/wp-content/uploads/2020/07/LV-Unified-Analytics.jpg "LV-Unified-Analytics")
Empower your teams to deliver exceptional customer experiences and stay engaged with user-friendly tools that also boost productivity and compliance. Download the brochure to learn about LiveVox’s other WEM capabilities.
Learn about the latest market research that reveals a new path to improved CX and agent performance. To watch this recording, please complete the form on the right.
Download the brochure to learn about LiveVox’s other WEM capabilities. Simply fill out the form below to get instant access.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2020/07/WEMjpg.jpg "WEM")
Get a deeper look at LiveVox’s Secure Payment Capture by reading this brochure. Simply fill out the form below to get instant access.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/08/PCI.jpg "PCI")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2020/07/Scripter4.jpg "Scripter")
Creating optimal experiences for agents creates decreases call handle times, improving customer experience, and reducing agent attrition. Simply fill out the form below to get instant access.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2020/07/screenPop_MainAsset.jpg "Omnichannel-AI")
Unified customer conversations are just one of many ways LiveVox helps drive personalized customer experiences. Dive deeper into all of LiveVox’s CRM capabilities by downloading this brochure. Simply fill out the form below to get instant access.
![LiveVox [Case Study / LiveVox Unified CRM]](https://livevox.com/wp-content/uploads/2021/04/New_MainAssetSizer-wide-CRM.jpg "_New_MainAssetSizer-wide-CRM")
Dive deeper into all of LiveVox’s CRM offering by downloading this brochure. Simply fill out the form below to get instant access.
![LiveVox [CRM overview brochure / thumbnail]](https://livevox.com/wp-content/uploads/2020/07/CRM_Brochure.jpg "CRM_Brochure")
You're so close to getting a brochure that will give you a comprehensive view of LiveVox's capabilities! Simply fill out the form for your instant download.
Get a deeper look at how you can leverage LiveVox’s webchat to optimize your website by downloading this brief. Simply fill out the form below to get instant access.
Get a deeper look at how you can leverage LiveVox’s Email solution by reading this overview. Simply fill out the form below to get instant access.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/11/Email-Overview.png "Email-Overview")
Optimize your contact center's customer self-service and call routing with our advanced IVR, powered by AI.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2020/06/inbound_MainAsset.jpg "Omnichannel-AI")
Get a deeper look at LiveVox’s Attempt Supervisor by reading this brief. Simply fill out the form below to get instant access.
HCI® is just one of several ways LiveVox helps contact centers interact with customers on their channels of choice. Simply fill out the form below to get instant access.
See how LiveVox’s Omnichannel / AI tools help make life easier for your customers and agents with easy, connected, cross-channel conversations.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2023/04/LiveVox-Omnichannel-AI.jpg "LiveVox-Omnichannel-AI")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/12/ProductBrief_Outbound.jpg "Omnichannel-AI")
Learn about the five key regulatory requirements you should know when managing voice and other digital channels. Read our Omnichannel Compliance Ebook. Simply fill out the form below to get instant access.
Download this brochure for a comprehensive view of LiveVox’s capabilities. Simply fill out the form below to get instant access.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2023/03/Platform-Overview.jpg "Platform-Overview")
You’re not going to miss this report! Simply fill out the form belo
