LiveVox Inbound Contact Center Bundle
Elevate Your Customer Experience
Customers come to you with expectations. LiveVox’s Inbound Contact Center Bundle includes everything you need to deliver exceptional customer service during every interaction.
Capabilities included in the Bundle:
- Inbound Voice
- Advanced IVR
- SMS: Mass and 2-Way
- Email: Mass and 2-Way
- Intelligent Routing
- Ticketing & CRM
- Customer Consent Management
- Compliance with CTIA & CAN-SPAM
- CSAT Surveys
- Real-Time Dashboards and Reporting
Improve first call resolutions with optimized routing and self-service
Improve Speed of Service
Accelerate service resolutions with a unified and tailored agent desktop.
Use Digital Channel Alternatives
Thread customer interactions across all channels including SMS, Email, and Webchat into one centralized view.
Increase Agent Efficiency
Create personalized self-service experiences across voice and messaging with virtual agents.
Thought Leadership Paper
Transform CX & Agent Experience Using a Contact Center Platform with Embedded CRM Capabilities
According to a study conducted by Forrester Consulting, “agents accessing channels via different systems that do not easily integrate together can lead to an inability to serve customers on their channel of choice”. In fact, nearly 60% of contact centers cannot track their customers across all channels.¹
Download the full study to learn how a unified contact center platform provides agents with a 360 degree view of all customer data and interaction history, enabling a seamless customer journey.
¹Source: Transform The Agent And Customer Experience Using Contact Center Solutions With Embedded CRM Capabilities, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, March 2021
“With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel. In doing so, it’s helped us not only facilitate faster multichannel response times, but also provide a unified experience for both customers and agents.”
—Tom Nusspickel | COO, American First Finance
Is LiveVox’s Inbound Contact Center The Right Bundle For You?
Elevate your customer experience for the new and the next. What if you could:
Offer more personalized service across the entire customer journey without overburdening agents?
Connect interaction history, channels, data, and workflows across your entire organization in a single pane of glass for a 360° view of your service lifecycle?
Make your customer service center your brand ambassador instead of a cost center?
Answer the who, what, and why of what drives success in your contact center?
In-Depth look at LiveVox’s Inbound Contact Center Bundle
Experience the Inbound Cloud Contact Center software that merges channel & business silos with advanced call routing, agent configuration, and reporting. Learn more by downloading this brief.
Explore LiveVox’s Other Solutions
Check out the bundles below to find the best match for your organization.
I want a cloud-based IVR with digital options.
I want to run omnichannel campaigns & mitigate risk.
I want to improve CX and compliance with analytics.
I want to have two-way digital conversations.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.