LiveVox Inbound Contact Center Bundle
Elevate Your Customer Experience
Customers come to you with expectations. LiveVox’s Inbound Contact Center Bundle includes everything you need to deliver exceptional customer service during every interaction.
Capabilities included in the Bundle:
- Inbound Voice
- Advanced IVR
- SMS: Mass and 2-Way
- Email: Mass and 2-Way
- Native AI-enabled chatbot
- Intelligent Routing
- Ticketing & CRM
- Customer Consent Management
- Compliance with CTIA & CAN-SPAM
- CSAT Surveys
- Real-Time Dashboards and Reporting
Improve first call resolutions with optimized routing and self-service
Improve Speed of Service
Accelerate service resolutions with a unified and tailored agent desktop.
Use Digital Channel Alternatives
Thread customer interactions across all channels including SMS, Email, and Webchat into one centralized view.
Increase Agent Efficiency
Create personalized self-service experiences across voice and messaging with virtual agents.
A Forrester Study
The Total Economic Impact™ of LiveVox’s Contact Center Platform
A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.
“With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel. In doing so, it’s helped us not only facilitate faster multichannel response times, but also provide a unified experience for both customers and agents.”
—Tom Nusspickel | COO, American First Finance
“LiveVox is an omnichannel solution that gives us a full view of each customer’s journey. We can now be efficient and nimble while empowering agents with the tools and data they need to be successful.”— COO, Financial Services Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
“I can tell you without a doubt that our contact rates have improved, our sales rates have improved, and we probably wouldn’t have survived 2020 without LiveVox.”— Senior Director of Operations, Consumer Finance Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
Is LiveVox’s Inbound Contact Center The Right Bundle For You?
Elevate your customer experience for the new and the next. What if you could:
Offer more personalized service across the entire customer journey without overburdening agents?
Connect interaction history, channels, data, and workflows across your entire organization in a single pane of glass for a 360° view of your service lifecycle?
Make your customer service center your brand ambassador instead of a cost center?
Answer the who, what, and why of what drives success in your contact center?
In-Depth look at LiveVox’s Inbound Contact Center Bundle
Experience the Inbound Cloud Contact Center software that merges channel & business silos with advanced call routing, agent configuration, and reporting. Learn more by downloading this brief.
Explore LiveVox’s Other Solutions
Check out the bundles below to find the best match for your organization.
I want to add AI Virtual Agents with omnichannel capabilities.
I want to run omnichannel campaigns & mitigate risk.
I want to improve CX and compliance with analytics.
I want to have two-way digital conversations.
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.