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IB Contact Center Bundle

LiveVox Inbound Contact Center Bundle

Elevate Your Customer Experience 

Customers come to you with expectations. LiveVox’s Inbound Contact Center Bundle includes everything you need to deliver exceptional customer service during every interaction.

Capabilities included in the Bundle:

  • Inbound Voice
  • Advanced IVR
  • SMS: Mass and 2-Way
  • Email: Mass and 2-Way
  • Webchat
  • Intelligent Routing
  • Ticketing & CRM
  • Customer Consent Management
  • Compliance with CTIA & CAN-SPAM
  • CSAT Surveys
  • Real-Time Dashboards and Reporting
LiveVox Virtual Agent APIs

Request a Demo of LiveVox’s Inbound Contact Center Solution.

Improve first call resolutions with optimized routing and self-service

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Improve Speed of Service

Accelerate service resolutions with unified ticketing.

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Use Digital Channel Alternatives

Increase convenience with SMS, Email, and Webchat options.

Gain Operational Insights

Increase convenience with SMS, Email, and Webchat options.

“With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel. In doing so, it’s helped us not only facilitate faster multichannel response times, but also provide a unified experience for both customers and agents.”

—Tom Nusspickel | COO, American First Finance

Is LiveVox’s Inbound Contact Center The Right Bundle For You?

Elevate your customer experience for the new and the next. What if you could:

  • Offer more personalized service across the entire customer journey without overburdening agents?

  • Connect interaction history, channels, data, and workflows across your entire organization in a single pane of glass for a 360° view of your service lifecycle?

  • Make your customer service center your brand ambassador instead of a cost center?

  • Answer the who, what, and why of what drives success in your contact center?

LiveVox Inbound

Solution Brief

In-Depth look at LiveVox’s Inbound Contact Center Bundle

Experience the Inbound Cloud Contact Center software that merges channel & business silos with advanced call routing, agent configuration, and reporting. Learn more by downloading this brief.

IB Contact Center Bundle Solution Overview

Find the Right Solution For You

Explore the solutions below to find the best match for your organization.

Cloud IVR Bundle

I want a cloud-based IVR with digital options.

IB Contact Center Bundle

I want to improve my inbound customer service.

OB Campaigns and Compliance Bundle

I want to run omnichannel campaigns & mitigate risk.

Speech Analytics Bundle

I want to improve CX and compliance with analytics.

Two-Way Messaging Bundle

I want to have two-way digital conversations.

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.