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Virtual Agent Bundle

Improve CX and Lower Costs with AI Virtual Agents on Any Platform

LiveVox’s AI Virtual Agent Bundle makes it easy to add AI Virtual Agents—dramatically increasing capacity, cutting operational costs, and creating a better agent and customer experience without adding headcount, regardless of your current platform.

Capabilities included in the Bundle:

  • AI Virtual Agents
  • SMS Triggers
  • Email Triggers
  • Chatbots
  • Managed IVR
  • Payment IVR
  • Customer Data and Contact History
  • Access to LiveVox Public APIs
  • Data Analytics and BI
  • Natural Language Processing
  • 24/7 Monitoring and Support
  • Proactive Optimization

See how LiveVox’s AI Virtual Agent Bundle is the simple solution to implementing, using, and optimizing AI Virtual Agents.

To download the full study fill out the form.

Or give us a call at (833) 395-0906.
LiveVox [Forrester Study / Contact Centers and AI Technology]

Fill out this form to get access to the full study.

Add AI Virtual Agents, increase efficiency, and improve the agent and customer experience—all in one cost-effective package

Live Monitoring, Managing and Reporting

LiveVox gives you superior visibility, enabling you to track AI Virtual Agent activity, listen to call recordings, and score calls with Speech Analytics—exactly like you can do with human agents—by integrating via the ACD versus a traditional DTMF IVR.

Fine-Tune at Mass Scale

Instead of coaching and training on a single agent-by-agent basis, managers can make instant changes to every AI Virtual Agent, at the same time, to optimize operations and improve the customer experience.

Better, Faster, and More Personalized Interactions

Our AI Virtual Agents are integrated directly with Contact Manager or your existing database, seamlessly pulling customer information to personalize each conversation for better results.

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Improve CX Without Adding Agents

Answer calls from customers day and night, reduce hold times and call deflection rates, increase First Call Resolution while decreasing Average Handle Time, and even provide triggered links to customers via SMS or email.

Boost Capacity and Agent Efficiency

The number of AI Virtual Agents you can implement is limited only by your needs and server capacity—and once installed, your human agents can focus on the most important interactions instead of wasting time on routine ones.

Positive ROI for Your Bottom Line

The AI Virtual Agent Bundle is among the lowest cost in the market for this technology and eliminates the need to deal with expensive and challenging hurdles of changing your ACD, PBX, or IVR.
LiveVox Customer Experience

Is the AI Virtual Agent Bundle Right for You?

LiveVox’s AI Virtual Agent Bundle drives agent productivity, enhances customer experiences, lowers operational costs, and more with powerful AI Virtual Agents.
 

  • Are you interested in benefiting from Artificial Intelligence, but aren’t sure how or where to start?
  • Searching for a simple, seamless way to add AI Virtual Agents, regardless of the existing platform you’re using?
  • Trying to manage higher inbound call volume without increasing headcount?
  • Looking to improve the experience for your agents and customers with innovative self-service features?
  • Do you want to see improved KPI’s while reducing operational costs at the same time?
Solution Brief

In-Depth Look at AI Virtual Agent Bundle

Get a deeper look at all of the benefits and features of LiveVox’s AI Virtual Agent Bundle by reading this brief.

LiveVox [AI Virtual Agent / Solution Brief]

“80% of Initial Customer Inquiries Can Be Handled Successfully by AI Virtual Agents.”

Source

Explore LiveVox’s Other Solutions

Check out the bundles below to find the best match for your organization.

Why choose LiveVox for contact center AI virtual agents?

LiveVox’s Virtual Agents are unique because not only do they mimic live agent interactions, they can also be tracked and monitored like live agents on the platform, too. LiveVox’s standard public APIs log AI Virtual Agents onto the LiveVox platform similar to human agents, providing contact centers with unified dashboards, reporting, and call recordings for both human and AI Virtual Agents, so your organization gets a comprehensive understanding of both.

LiveVox AI Virtual Agents also enable low-code, no-code conversational self-service options that are intelligent enough to create personalized service experiences. The ease of the LiveVox Virtual Agent configuration enables you to utilize AI to interact with your customers without the need for any custom integration or complex setup.

Essential Features of an AI enabled cloud IVR

LiveVox’s AI-enabled cloud IVR includes essential features like:
 

  • CRM integration and the ability to plug into any ACD
  • Advanced multilingual speech recognition with virtual call monitoring and recording
  • Omnichannel integrations for SMS triggers
  • PCI-compliant Secure Payment Capture
  • Easily configurable menus and workflows that integrate with third-party systems of record.
  • Over 40 out-of-the-box IVR modules to help guide self service
  • An intuitive, easy to use drag-and-drop workflow designer

Explore LiveVox’s Other Solutions

Check out the bundles below to find the best match for your organization.

I want to have two-way digital conversations.

I want to improve my inbound customer service.

I want to run omnichannel campaigns & mitigate risk.

I want to improve CX and compliance with analytics.

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Integrated Agent Workflows

LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.

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An Industry-Leading End-to-End SLA

Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.