Resources | Key Integrations
Connect All Your Tech and Unlock New Value Across Your Entire Organization
Save agents time and keep resolutions speedy by harmonizing contact center applications with popular CRM systems like Salesforce, Zoho, as well as other proprietary systems.
Seamlessly Connect the Systems You Rely On
If you can access it via a web browser, we can connect it to your workflow. Our approach to integration lets you unlock new value from existing systems by providing a simplified path to incorporate any application, internal or third-party. Pull data from existing systems and feed it back to other teams or tools using our low-code, no-code integration approach.
Product Brief
Achieve Faster ROI With A Unified CRM
LiveVox’s CRM functionality makes it easier to integrate separate applications, data, and workflows. Learn more by downloading this brief.
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Sign up for the LiveVox newsletter and learn about the latest trends and innovations curated for contact center leaders.
Unlock the full potential of your tech stack
Our integration paths help customers modernize their tech stacks by connecting disparate systems throughout the organization so everyone can move in the same direction toward improved customer experience. Easily leverage third-party applications to personalize customer interactions, adopt new tools, or connect existing ones. It’s up to you. We’ve got a path for it.
Learn more about how our CRM solution helps unify disparate applications.
Let agents focus on delivering delightful experiences
If you can access it via a web browser, we can connect it to your agent’s desktop. LiveVox provides a number of ways to incorporate traditionally disparate applications into a single point of reference for your agents to service customer inquiries. LiveVox’s Configurable Agent Desktop can include capabilities such as:
- Agent scripts
- iFrames for external websites
- Third-party applications/databases.
Learn more about LiveVox’s Configurable Agent Desktops.
Take advantage of our Developer Portal
To help developers find what they need, LiveVox created a dedicated portal that contains key information on LiveVox’s APIs, Documentation, and Use Cases. The portal also contains best practices such as an API Quick Start Guide that gives developers an overview of the environment, how to get started, sample collections, and more.
Learn more about LiveVox’s developer resources.
Team up with our experienced integration experts
In case you need additional support, LiveVox offers professional services that can assist you. LiveVox’s integration experts are composed of technology veterans with backgrounds in a diverse array of cloud and legacy contact center solutions. They will work to understand your goals and assist you in implementing a strategy that meets your specific business goals.
LiveVox’s integration experts are just one of many ways we support our clients to meet their day-to-day and long term goals. Learn more about our consulting services.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Mitigate Risk
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.
