Resources | Key Integrations
Connect to Your Important Contact Center Data Sources Without the Need for Complex Integrations
Our built-in CRM connects and unifies key customer data across important sources including Salesforce, Zoho, and other proprietary systems, enabling you to automate workflows, improve CX, and make faster decisions.
Seamlessly Connect the Systems You Rely On
If you can access it via a web browser, we can connect it to your workflow. Our approach to integration lets you unlock new value from existing systems by providing a simplified path to incorporate any application, internal or third-party. Pull data from existing systems and feed it back to other teams or tools using our low-code, no-code integration approach.
Thought Leadership Paper
Reduce IT Costs & Maintenance Needs Using a Contact Center Platform with Embedded CRM Capabilities
More than 75% of firms find it challenging to manage integrations and upgrades across their CRM and contact center platforms, according to a study conducted by Forrester Consulting¹. And while contact centers typically wait for compelling events before making major upgrades, the cost of waiting may be too high.¹
Download the full study to learn how a contact center platform with its own CRM can ease challenges with software upgrades, integrations, and the up-front expense of infrastructure needed for on-premises systems.
¹Source: Transform The Agent And Customer Experience Using Contact Center Solutions With Embedded CRM Capabilities, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, March 2021
Unlock the full potential of your tech stack
Our integration paths help customers modernize their operations by connecting disparate systems through our unified CRM. Easily leverage third-party applications to personalize customer interactions, adopt new tools, or connect existing ones.
Learn more about how our CRM solution helps unify disparate applications.
Let agents focus on delivering delightful experiences
If you can access it via a web browser, we can connect it to your agent’s desktop. LiveVox provides a number of ways to incorporate traditionally disparate applications into a single point of reference for your agents to service customer inquiries.
Learn more about LiveVox’s Configurable Agent Desktops.
Take advantage of our Developer Portal
To help developers find what they need, LiveVox created a dedicated portal that contains key information on LiveVox’s APIs, Documentation, and Use Cases. The portal also contains best practices such as an API Quick Start Guide that gives developers an overview of the environment, how to get started, sample collections, and more.
Learn more about LiveVox’s developer resources.
Team up with our experienced integration experts
In case you need additional support, LiveVox offers professional services that can assist you. LiveVox’s integration experts are composed of technology veterans with backgrounds in a diverse array of cloud and legacy contact center solutions. They will work to understand your goals and assist you in implementing a strategy that meets your specific business goals.
Learn more about our consulting services.
Product Brief
Achieve Faster ROI With A Unified CRM
LiveVox’s CRM functionality makes it easier to integrate separate applications, data, and workflows. Learn more by downloading this brief.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
