LiveVox Resources | Contact Center Integrations
Connect to Key Data Sources and Simplify Complex Integrations
Our built-in contact center CRM integrates and unifies key customer data across important sources including Salesforce, Zoho, and other proprietary systems, enabling you to automate workflows, improve CX, and make faster decisions.
Seamlessly Connect the Systems You Rely On
If you can access it via a web browser, we can connect it to your workflow. Our approach to contact center integration lets you unlock new value from existing systems by providing a simplified path to incorporate any application, internal or third-party. Pull data from existing systems and feed it back to other teams or tools using our low-code, no-code integration approach.
Unlock the full potential of your tech stack
Our integration paths help customers modernize their operations by connecting disparate systems through our unified CRM. Easily leverage third-party applications to personalize customer interactions, adopt new tools, or connect existing ones.
Connect everything
If you can access it via a web browser, we can connect it to your agent’s desktop. LiveVox’s Integrated Agent Workflows provide a number of ways to connect apps, processes, and tools into a single point of reference for agents.
Take advantage of our Developer Portal
To help developers find what they need, LiveVox created a dedicated portal that contains key information on LiveVox’s APIs, Documentation, and Use Cases. The portal also contains best practices such as an API Quick Start Guide that gives developers an overview of the environment, how to get started, sample collections, and more.
Team up with our experienced integration experts
In case you need additional support, LiveVox offers professional services that can assist you. LiveVox’s integration experts are composed of technology veterans with backgrounds in a diverse array of cloud and legacy contact center solutions. They will work to understand your goals and assist you in implementing a strategy that meets your specific business goals.
Product Release
LiveVox Contact Center for Salesforce®
This exciting integration provides a single user interface for agents to access inbound and outbound voice functionality from LiveVox within the Salesforce CRM, resulting in more streamlined and effective sales and service.
“Custom development was an utter disaster with our legacy solution. We would have to write custom code to make a call through their platform, get the phone number, or do a lookup and then half the time the code didn’t even work. With LiveVox, there’s no dev work. All you need to do is get an input file into the system on an SFTP site and it’s done. Boom!”
— Senior Director of Operations, Financial Services
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
“With LiveVox, I don’t have to task our IT administrator with managing all these systems and interfaces anymore. You can just give them your LiveVox login, your LiveVox text, and your LiveVox email system, and he only needs to worry about the next version coming out. That goes a long way.”
— COO, Financial Services
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
“One person in our business can now manage what we’re doing because we’ve been able to automate everything with LiveVox. Before, three to five people were supporting these manual processes, plus outside vendors, just to maintain the operational administration of the system.”
— Senior Director of Operations, Financial Services
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
Product Brief
Achieve Faster ROI With A Unified CRM
LiveVox’s CRM functionality makes it easier to integrate separate applications, data, and workflows. Learn more by downloading this brief.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/05/Salesforce-1.jpg "Salesforce")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2020/07/Product-Brief_U-CRM.jpg "Product Brief_U-CRM")
![LiveVox [Partner Program Overview / Infographic]](https://livevox.com/wp-content/uploads/2023/08/Partner-Program-Overview-Infographic_thumbnail.jpg "Partner-Program-Overview-Infographic_thumbnail")
