How is LiveVox Different?

A Focus on Unification
LiveVox brings together historically siloed technology into one solution that unifies Omnichannel Communications, CRM, AI, and Workforce Optimization. This unique approach eliminates the gaps that hinder better customer experiences and create a heavy reliance on IT.

A Simplified Data Approach
LiveVox not only maintains a threaded view of the customer’s journey as they shift across channels but also automatically syncs the latest customer data across key applications. By creating a centralized repository of customer interactions, LiveVox enables robust omnichannel analytics and reporting.

Configurations in Your Control
LiveVox empowers your non-technical staff to easily optimize workflows on the fly. 95% of all applications are configurable by your front-line managers so your business can quickly build, adjust, and optimize customer journeys. Learn about LiveVox’s other cloud benefits.

Pre-Integrated AI Capabilities
Optimize the customer experience and improve agent productivity with our practical pre-built integrations for virtual agents, workflow management, analytics, agent assistance, and chatbots.

Lower Total Cost of Ownership
Avoid the need for CapEx investments, ongoing maintenance, and complex integrations. Pre-configured features and functionality also reduce operational cost and time-to-value for customers.

Market-Leading Risk Mitigation
Additional Reasons Why Contact Centers Choose LiveVox

Better Agent and Customer Experiences
Enable agents to deliver exceptional customer experiences with an omnichannel desktop that integrates CRM data, scripts, and knowledge bases so issues get resolved quickly.

Channels of Choice
Engage with customers on their preferred channels including Voice, Email, SMS, and Webchat. All interactions are automatically linked into a threaded view to unify many conversations into one.

A Partnership You Can Trust
LiveVox combines cloud technology with solution expertise to support your unique business goals. LiveVox’s Business Consulting Team conducts quarterly business reviews to help you uncover opportunities, implement best practices, and strategize for long-term success.

Maximize Quality and Efficiency
To help ensure performance and support risk mitigation, LiveVox’s unified platform provides a comprehensive suite of tools ranging from coach, monitor, and barge, to more robust agent scorecards and speech analytics.

Built for Scale, Security, and Reliability
Simplify previously complex workflows with a scalable architecture that supports enterprise-grade deployments and boasts some of the highest levels of data security and platform redundancy with capabilities including PCI-DSS and SOC II certifications.

Continuous Cloud Innovation
Experience a 100% multi-tenant cloud platform with a modern user experience and quarterly upgrades, including an average of 40+ new out-of-the-box capabilities per release.
Providing contact center solutions for businesses just like you











Brochure
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
