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Why LiveVox

Everything Your Contact Center Needs to Maximize its Potential

Access all your contact center applications and workflows within a single easy-to-use platform, powered by our purpose-built CRM. Forget the need for complex integrations, replacement of existing investments, or costly professional services — eliminate the roadblocks that get in the way of exceptional CX.

How is LiveVox Different?

LiveVox Omnichannel

A Focus on Unification

LiveVox brings together historically siloed technology into one solution that unifies Omnichannel Communications, CRM, AI, and Workforce Optimization. This unique approach eliminates the gaps that hinder better customer experiences and create a heavy reliance on IT.

CRM

A Simplified Data Approach

LiveVox not only maintains a threaded view of the customer’s journey as they shift across channels but also automatically syncs the latest customer data across key applications. By creating a centralized repository of customer interactions, LiveVox enables robust omnichannel analytics and reporting.

LiveVox Omnichannel

Configurations in Your Control

LiveVox empowers your non-technical staff to easily optimize workflows on the fly. 95% of all applications are configurable by your front-line managers so your business can quickly build, adjust, and optimize customer journeys. Learn about LiveVox’s other cloud benefits.

LiveVox Omnichannel

Pre-Integrated AI Capabilities

Optimize the customer experience and improve agent productivity with our practical pre-built integrations for virtual agents, workflow management, analytics, agent assistance, and chatbots.

CRM

Lower Total Cost of Ownership

Avoid the need for CapEx investments, ongoing maintenance, and complex integrations. Pre-configured features and functionality also reduce operational cost and time-to-value for customers.

LiveVox Omnichannel

Market-Leading Risk Mitigation

LiveVox has over 20 years of experience providing effective risk mitigation technology, including a TCPA-focused dialing system with a 9-0 positive TCPA court ruling record. Our embedded consent management functionality and robust contact attempt controls spanning CTIA, CAN-SPAM, CFPB and PCI also support the highest level of risk mitigation.

Case Study

Improved CX and Lower Cost of Service with Digital Channels

Eastern was looking for a partner invested in their long term success and wanted the latest call center technology in a one-stop-shop instead of a patchwork of different applications from different providers. Read why they chose LiveVox.

Success Story: Two-Way SMS

“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

—Anthony Warden | VP of Contact CenterTexas Dow Credit Union

“With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel. In doing so, it’s helped us not only facilitate faster multichannel response times, but also provide a unified experience for both customers and agents.”

—Tom Nusspickel | COO, American First Finance

Additional Reasons Why Contact Centers Choose LiveVox

Unified View

Better Agent and Customer Experiences

Enable agents to deliver exceptional customer experiences with an omnichannel desktop that integrates CRM data, scripts, and knowledge bases so issues get resolved quickly.

Omnichannel

Channels of Choice

Engage with customers on their preferred channels including Voice, Email, SMS, and Webchat. All interactions are automatically linked into a threaded view to unify many conversations into one.

Better Customer Experience

A Partnership You Can Trust

LiveVox combines cloud technology with solution expertise to support your unique business goals. LiveVox’s Business Consulting Team conducts quarterly business reviews to help you uncover opportunities, implement best practices, and strategize for long-term success.

Integrated Analytics

Maximize Quality and Efficiency

To help ensure performance and support risk mitigation, LiveVox’s unified platform provides a comprehensive suite of tools ranging from coach, monitor, and barge, to more robust agent scorecards and speech analytics.

Centralized Compliance

Built for Scale, Security, and Reliability

Simplify previously complex workflows with a scalable architecture that supports enterprise-grade deployments and boasts some of the highest levels of data security and platform redundancy with capabilities including PCI-DSS and SOC II certifications and 99.99% uptime.

Cloud Reliability

Continuous Cloud Innovation

Experience a 100% multi-tenant cloud platform with a modern user experience and quarterly upgrades, including an average of 40+ new out-of-the-box capabilities per release.

Brochure

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure