Why LiveVox
Everything Your Contact Center Needs to Maximize its Potential
Access all your contact center applications and workflows within a single easy-to-use platform, powered by our purpose-built CRM. Forget the need for complex integrations, replacement of existing investments, or costly professional services — eliminate the roadblocks that get in the way of exceptional CX.
How is LiveVox Different?
A Focus on Unification
LiveVox brings together historically siloed technology into one solution that unifies Omnichannel Communications, CRM, AI, and Workforce Optimization. This unique approach eliminates the gaps that hinder better customer experiences and create a heavy reliance on IT.
A Simplified Data Approach
LiveVox not only maintains a threaded view of the customer’s journey as they shift across channels but also automatically syncs the latest customer data across key applications. By creating a centralized repository of customer interactions, LiveVox enables robust omnichannel analytics and reporting.
Configurations in Your Control
LiveVox empowers your non-technical staff to easily optimize workflows on the fly. 95% of all applications are configurable by your front-line managers so your business can quickly build, adjust, and optimize customer journeys. Learn about LiveVox’s other cloud benefits.
Pre-Integrated AI Capabilities
Optimize the customer experience and improve agent productivity with our practical pre-built integrations for virtual agents, workflow management, analytics, agent assistance, and chatbots.
Lower Total Cost of Ownership
Avoid the need for CapEx investments, ongoing maintenance, and complex integrations. Pre-configured features and functionality also reduce operational cost and time-to-value for customers.
Market-Leading Risk Mitigation
LiveVox has over 20 years of experience providing effective risk mitigation technology, including a TCPA-focused dialing system with a 10-0 positive TCPA court ruling record. Our embedded consent management functionality and robust contact attempt controls spanning CTIA, CAN-SPAM, CFPB and PCI also support the highest level of risk mitigation.
Case Study
Improved CX and Lower Cost of Service with Digital Channels
Eastern was looking for a partner invested in their long term success and wanted the latest call center technology in a one-stop-shop instead of a patchwork of different applications from different providers. Read why they chose LiveVox.
“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”
— Anthony Warden | VP of Contact Center, Texas Dow Credit Union
“I can tell you without a doubt that our contact rates have improved, our sales rates have improved, and we probably wouldn’t have survived 2020 without LiveVox.”
— Senior Director of Operations, Consumer Finance
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
“With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel. In doing so, it’s helped us not only facilitate faster multichannel response times, but also provide a unified experience for both customers and agents.”
— Tom Nusspickel | COO, American First Finance
“LiveVox is an omnichannel solution that gives us a full view of each customer’s journey. We can now be efficient and nimble while empowering agents with the tools and data they need to be successful.”
— COO, Financial Services
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
Additional Reasons Why Contact Centers Choose LiveVox
Better Agent and Customer Experiences
Enable agents to deliver exceptional customer experiences with an omnichannel desktop that integrates CRM data, scripts, and knowledge bases so issues get resolved quickly.
Channels of Choice
Engage with customers on their preferred channels including Voice, Email, SMS, and Webchat. All interactions are automatically linked into a threaded view to unify many conversations into one.
A Partnership You Can Trust
LiveVox combines cloud technology with solution expertise to support your unique business goals. LiveVox’s Business Consulting Team conducts quarterly business reviews to help you uncover opportunities, implement best practices, and strategize for long-term success.
Maximize Quality and Efficiency
To help ensure performance and support risk mitigation, LiveVox’s unified platform provides a comprehensive suite of tools ranging from coach, monitor, and barge, to more robust agent scorecards and speech analytics.
Built for Scale, Security, and Reliability
Simplify previously complex workflows with a scalable architecture that supports enterprise-grade deployments and boasts some of the highest levels of data security and platform redundancy with capabilities including PCI-DSS and SOC II certifications.
Continuous Cloud Innovation
Experience a 100% multi-tenant cloud platform with a modern user experience and quarterly upgrades, including an average of 40+ new out-of-the-box capabilities per release.
Brochure
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
