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Why LiveVox

Omnichannel Expertise That Fits Your Company’s Needs

We deliver reliable, easy-to-use technology that enables your contact center to maximize its potential.

Key Benefits of LiveVox’s Next-Generation Platform

Better Customer Experience

LiveVox links all interactions with your customer into a single threaded conversation so you can facilitate personalized and convenient engagement on the customer’s channels of choice.

Robust Risk Mitigation

Add channels, not risk with LiveVox’s embedded and proven compliance capabilities that span all channels to ensure you can adhere to the latest regulatory requirements.

Performance and Scale

Cross-channel analytics and centralized workforce management help clients meet day-to-day and long term goals while our cloud platform allows clients to configure agents for any location.

Case Study

Improved CX And Lower Cost Of Service With Digital Channels

Eastern was looking for a partner invested in their long term success and wanted the latest call center technology in a one-stop-shop instead of a patchwork of different applications from different providers. Read why they chose LiveVox.

Success Story: Two-Way SMS

“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

—Anthony Warden | VP of Contact CenterTexas Dow Credit Union

“With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel. In doing so, it’s helped us not only facilitate faster multichannel response times, but also provide a unified experience for both customers and agents.”

—Tom Nusspickel | COO, American First Finance

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Unified View

One unified platform

All products and capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience and access to omnichannel analytics that goes way beyond standard contact center KPIs.

Learn about LiveVox’s solution suite.

Omnichannel

Channels of choice

Engage with customers on their preferred channels including Voice, Email, SMS, and Webchat. All interactions are automatically linked into a threaded view to unify many conversations into one.

Learn about LiveVox’s Omnichannel solutions.

Better Customer Experience

Better customer experiences

Enable agents to deliver an exceptional customer experience with an omnichannel desktop that integrates CRM data, scripts, and knowledge bases so customers can get their issues resolved quickly.

Learn more about LiveVox’s agent desktops. 

Integrated Analytics

Maximize quality and efficiency

To help ensure performance and mitigate risk, LiveVox’s unified platform provides a comprehensive suite of tools ranging from coach, monitor, and barge, to more robust agent scorecards and speech analytics.

Learn about LiveVox’s workforce optimization tools.

Centralized Compliance

Easy integrations

Supplement rather than replace your existing systems of records or CRMs and incorporate other third-party applications via our open APIs so agents get up and running quickly.

Learn more about our CRM integration resources.

Self-Configuration

Configurations in your control

95% of our functionality was created to be user-friendly and self-configurable with minimal IT support, allowing contact centers to alter workflows without additional budget or professional services.

Learn more about LiveVox’s other cloud benefits.

Risk Mitigation

Comprehensive risk mitigation

Robust compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations help you reduce risk across channels and stay ahead of compliance shifts.

Learn how to simplify your risk management.

Reduce TCO

Reduced TCO

LiveVox’s cloud technology helps contact centers avoid costly investments in hardware CapEx purchases and maintenance as well as custom development and professional services.

Learn about how to optimize your ROI and TCO.

Cloud Reliability

100% cloud reliability

With over 20 years of proven expertise, our cloud-based, distributed data centers are designed with a high degree of redundancy and geographic fail-over to reduce the likelihood of service interruptions or downtime.

Learn about how we ensure your data security.

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.