LiveVox Products | Why LiveVox
You Can Change The Game, Let Us Show You How
Transform your contact center’s performance with a cloud platform that’s actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry’s leading analysts
Fully-Integrated Public Cloud Platform
+ Tools / Channels / Data To Drive ROI
+ Fast / Easy / Cost-Effective To Scale
+ Native CRM Syncs Multiple SORs
AX Workplace Made For Contact Centers
+ Seamless Cross-Channel Interactions
+ 24/7/365 Self-Service Options
+ Single Pane Of Glass / Tailored Workflows
Scalable, Flexible, Reliable, And Secure
+ End-To-End SLA Coverage / Availability
+ Configurable Modules / APIs / Partners
+ Proven Compliance And Consent Tools
Easy, Convenient AI-Powered Tools
+ Intelligent Virtual Agents And ChatBots
+ Advanced IVR / Routing Capabilities
+ Agent-Focused Resource Centers
Lower Total Cost Of Ownership
+ No CapEx Or Maintenance Needed
+ Pre-Configured Features / Functions
+ Reduce Costs And Time-To-Value
Market-Leading Risk Mitigation
+ Over 20 Years Of Leading Compliance
+ Best-In-Class Risk Mitigation Tools
+ Address TCPA / CFPB / FDCPA / More
Industry Analyst Report
Aragon Names LiveVox As Innovator
See how contact center leaders like you are using LiveVox to optimize and automate operations in Aragon’s 2022 Globe™ For Intelligent Contact Centers.
Industry Analyst Report
Forrester Study: 229% ROI With LiveVox
See how LiveVox helps you deliver game-changing results in Forrester Consulting’s Total Economic Impact (TEI) Study.
Trusted By Game-Changing Clients For More Than 20 Years
“The ability to have everything available on one platform and be able to not have to worry about the backend like we used to, went a long way in our decision-making process.”
—Daniel Torres | Director of IT, PBFCM
“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”
—Matt Murphy | Director of Workforce Management and Dialing Operations, Best Egg
“No matter what the challenge is, whatever the new thing is behind the next turn that you have to deal with in your business, you need a solution that can adapt…LiveVox is there in the boat with us.”
—VP | Workforce Management, Business Servicer
“Of all the vendors, LiveVox showed us they understood what we were trying to do. That goes a long way to have a partner that actually listens to us and understands what we want to do with the technology.”
—Daniel Torres | Director of IT, PBFCM
“Their customer service and support staff are top-notch. In our line of business, we have to be nimble enough to take on new clients and execute on projects in short fashion. LiveVox has provided us with all of the tools we need to accomplish this.”
—Edward A. | Business Analyst, Financial Services
“I can tell you without a doubt that our contact rates have improved, our sales rates have improved, and we probably wouldn’t have survived 2020 without LiveVox.”
—Senior Director of Operations, Consumer Finance
“LiveVox has been an excellent partner allowing us to advance our business and reach record revenue.”
—COO, Financial Services
“With complete visibility and control across the customer journey….we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels. As a result we saw an increase of ~50% in year over year revenue.”
—Director of Operational Strategies, Business Servicer
Recognized By The Contact Center Industry’s Leading Analysts
Forrester
The Forrester Wave™: Contact Center As A Service, Q1 2023
Aragon Research
2022 Globe™ for Intelligent Contact Centers
See why LiveVox was named an Innovator in Aragon Research’s 2022 Globe™ for Intelligent Contact Centers.
Forrester
Total Economic Impact
This commissioned study shows a three-year, 229% ROI and payback in less than 6 months.
Frost & Sullivan
Buyers Guide
Find out how LiveVox’s unified platform delivers exceptional CX in an evolving digital world.
Game Changer Brief
How LiveVox Helps You Change The Game
See how you can deliver game-changing results with our proven cloud platform, battle-tested tools, and operational expertise.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2023/03/Platform-Overview.jpg "Platform-Overview")
![LiveVox [Partner Program Overview / Infographic]](https://livevox.com/wp-content/uploads/2023/08/Partner-Program-Overview-Infographic_thumbnail.jpg "Partner-Program-Overview-Infographic_thumbnail")
