LiveVox Speech Analytics Bundle
Transform CX, Quality Assurance, And Compliance Management With A Powerful, AI-Driven Speech Analytics Solution
Understand the reason for every inbound call as well as the content and sentiment of every interaction that takes place in your contact center.
Automatically monitor and score 100% of interactions, drastically improving your ability to identify risk and scale best practices. And do this all with an easy-to-use tool that doesn’t require in-house technical expertise.
Capabilities included in the Bundle:
- Automated Scorecards
- Manual Scorecards
- Advanced Search capabilities
- Sentiment Analysis
- Reporting and Analytics
- Call Driver / Dispositioning reports
- Script Adherence Reports
- Custom AI-triggered notifications
- Advanced coaching and training functionality
- Omnichannel Analysis
- Call Review capabilities
- Easy-to-use by anyone
Is Speech Analytics the Right Bundle For You?
- Are you trying to improve customer experience but lack the detailed, comprehensive insight needed to do so?
- Do you want to eliminate slow, manual quality assurance processes and free up quality manager time to directly coach distributed agents and teams?
- Do you need to incorporate data from third-party applications?
- Do you want to get smart about how you use analytics and data to drive agent performance and operational efficiency?
- Do you need to improve your reporting and analytics capabilities without hiring an army of technology and data experts?
- Do you need to reduce manager FTE headcount while maintaining quality management standards?
Understand customer experience at a level of detail and scale you didn’t think possible via a powerful yet simple reporting tool
Automatically score 100% of interactions
Our AI-automated scorecards can be customized for all your channels, saving you time and money.
Increase quality management efficiency using intelligent, targeted, data-driven coaching strategies.
Easy to set up
Get up and running in just days with a system that is refreshingly simple to set up and use and works with your existing contact center platform.
In-Depth Look At LiveVox’s Speech Analytics Bundle
Get a deeper look at all of the benefits and features of LiveVox’s Speech Analytics Bundle by reading this brief.
Find the Right Solution For You
Every contact center is different and searching for the right combination of capabilities for your contact center can be overwhelming. LiveVox has crafted five value-based bundles designed to improve the customer and agent experience based on our work helping companies like yours. Explore the solutions below to find the best match for your organization.
I want a cloud-based IVR with digital options.
I want to improve my inbound customer service.
I want to run omnichannel campaigns & mitigate risk.
I want to improve CX and compliance with analytics.
I want to have two-way digital conversations.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.