LiveVox Speech Analytics Bundle
Transform CX, Quality Assurance, and Compliance Management
Understand the call drivers and sentiment of every conversation while automatically monitoring and scoring 100% of customer interactions to identify risk and scale best practices. And do this all with an easy-to-use tool that doesn’t require in-house technical expertise.
Capabilities included in the Bundle:
- Automated Scorecards
- Manual Scorecards
- Advanced Search capabilities
- Sentiment Analysis
- Reporting and Analytics
- Call Driver / Dispositioning reports
- Script Adherence Reports
- Custom AI-triggered notifications
- Advanced coaching and training functionality
- Omnichannel Analysis
- Call Review capabilities
- Easy-to-use by anyone
Understand customer experience at a level of detail and scale you didn’t think possible via a powerful yet simple reporting tool
Automatically Score 100% of Interactions
Our AI-automated scorecards can be customized for all your channels, saving you time and money.
Increase quality management efficiency using intelligent, targeted, data-driven coaching strategies.
Easy to Set Up
Get up and running in just days with a system that is refreshingly simple to implement and utilize.
“SpeechIQ® allows us to approach our quality assurance in a very targeted fashion and on a broad scale. We have improved efficiency metrics on multiple inbound programs by utilizing SpeechIQ® insights to help identity what drives hold time and talk time.”
—Jamie Bell | VP Client Solutions, The Office Gurus
Is Speech Analytics the Right Bundle For You?
- Are you trying to improve customer experience but lack the detailed, comprehensive insight needed to do so?
- Do you want to eliminate slow, manual quality assurance processes and free up quality manager time to directly coach distributed agents and teams?
- Do you need to incorporate data from third-party applications?
- Do you want to get smart about how you use analytics and data to drive agent performance and operational efficiency?
- Do you need to improve your reporting and analytics capabilities without hiring an army of technology and data experts?
- Do you need to reduce manager FTE headcount while maintaining quality management standards?
In-Depth Look At LiveVox’s Speech Analytics Bundle
Get a deeper look at all of the benefits and features of LiveVox’s Speech Analytics Bundle by reading this brief.
Explore LiveVox’s Other Solutions
Check out the bundles below to find the best match for your organization.
I want to add AI Virtual Agents with omnichannel capabilities.
I want to improve my inbound customer service.
I want to run omnichannel campaigns & mitigate risk.
I want to have two-way digital conversations.
Learn why leading contact centers chose LiveVox as their call center for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.