LiveVox Speech Analytics Bundle
Transform CX, Quality Assurance, and Compliance Management
Understand the call drivers and sentiment of every conversation while automatically monitoring and scoring 100% of customer interactions to identify risk and scale best practices. And do this all with an easy-to-use tool that doesn’t require in-house technical expertise.
Capabilities included in the Bundle:
- Automated Scorecards
- Manual Scorecards
- Advanced Search capabilities
- Sentiment Analysis
- Reporting and Analytics
- Call Driver / Dispositioning reports
- Script Adherence Reports
- Custom AI-triggered notifications
- Advanced coaching and training functionality
- Omnichannel Analysis
- Call Review capabilities
- Easy-to-use by anyone
Request a Demo of LiveVox’s Speech Analytics Solution.
Understand customer experience at a level of detail and scale you didn’t think possible via a powerful yet simple reporting tool
Automatically Score 100% of Interactions
Our AI-automated scorecards can be customized for all your channels, saving you time and money.
Drive ROI
Increase quality management efficiency using intelligent, targeted, data-driven coaching strategies.
Easy to Set Up
Get up and running in just days with a system that is refreshingly simple to implement and utilize.
“SpeechIQ® allows us to approach our quality assurance in a very targeted fashion and on a broad scale. We have improved efficiency metrics on multiple inbound programs by utilizing SpeechIQ® insights to help identity what drives hold time and talk time.”
—Jamie Bell | VP Client Solutions, The Office Gurus
Is Speech Analytics the Right Bundle For You?
- Are you trying to improve customer experience but lack the detailed, comprehensive insight needed to do so?
- Do you want to eliminate slow, manual quality assurance processes and free up quality manager time to directly coach distributed agents and teams?
- Do you need to incorporate data from third-party applications?
- Do you want to get smart about how you use analytics and data to drive agent performance and operational efficiency?
- Do you need to improve your reporting and analytics capabilities without hiring an army of technology and data experts?
- Do you need to reduce manager FTE headcount while maintaining quality management standards?
Solution Brief
In-Depth Look At LiveVox’s Speech Analytics Bundle
Get a deeper look at all of the benefits and features of LiveVox’s Speech Analytics Bundle by reading this brief.
Find the Right Solution For You
Explore the solutions below to find the best match for your organization.
I want a cloud-based IVR with digital options.
I want to improve my inbound customer service.
I want to run omnichannel campaigns & mitigate risk.
I want to improve CX and compliance with analytics.
I want to have two-way digital conversations.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Mitigate Risk
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.
