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Speech Analytics Bundle

LiveVox Speech Analytics Bundle

Transform CX, Quality Assurance, and Compliance Management

Understand the call drivers and sentiment of every conversation while automatically monitoring and scoring 100% of customer interactions to identify risk and scale best practices. And do this all with an easy-to-use tool that doesn’t require in-house technical expertise.

Capabilities included in the Bundle:

  • Automated Scorecards
  • Manual Scorecards
  • Advanced Search capabilities
  • Sentiment Analysis
  • Reporting and Analytics
  • Call Driver / Dispositioning reports
  • Script Adherence Reports
  • Custom AI-triggered notifications
  • Advanced coaching and training functionality
  • Omnichannel Analysis
  • Call Review capabilities
  • Easy-to-use by anyone
LiveVox Virtual Agent APIs

Request a Demo of  LiveVox’s Speech Analytics Solution.

Understand customer experience at a level of detail and scale you didn’t think possible via a powerful yet simple reporting tool

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Automatically Score 100% of Interactions

Our AI-automated scorecards can be customized for all your channels, saving you time and money.

Drive ROI

Increase quality management efficiency using intelligent, targeted, data-driven coaching strategies.

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Easy to Set Up

Get up and running in just days with a system that is refreshingly simple to implement and utilize.

“SpeechIQ® allows us to approach our quality assurance in a very targeted fashion and on a broad scale. We have improved efficiency metrics on multiple inbound programs by utilizing SpeechIQ® insights to help identity what drives hold time and talk time.”

—Jamie Bell | VP Client Solutions, The Office Gurus

Is Speech Analytics the Right Bundle For You?

  • Are you trying to improve customer experience but lack the detailed, comprehensive insight needed to do so?
  • Do you want to eliminate slow, manual quality assurance processes and free up quality manager time to directly coach distributed agents and teams?
  • Do you need to incorporate data from third-party applications?
  • Do you want to get smart about how you use analytics and data to drive agent performance and operational efficiency?
  • Do you need to improve your reporting and analytics capabilities without hiring an army of technology and data experts?
  • Do you need to reduce manager FTE headcount while maintaining quality management standards?
LiveVox SpeechIQ

Solution Brief

In-Depth Look At LiveVox’s Speech Analytics Bundle

Get a deeper look at all of the benefits and features of LiveVox’s Speech Analytics Bundle by reading this brief.

LiveVox Platform Brochure

Explore LiveVox’s Other Solutions

Check out the bundles below to find the best match for your organization.

I want a cloud-based IVR with digital options.

I want to improve my inbound customer service.

I want to run omnichannel campaigns & mitigate risk.

I want to have two-way digital conversations.

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.