Resources | ROI & TCO

Discover Your Game-Changing Potential With LiveVox’s ROI Calculator

Ready to transform your customer engagement strategy and become a true game changer in the industry? Use this ROI Calculator to discover the productivity and efficiency gains possible with the LiveVox platform and Contact Center CRM, designed to substantially reshape your bottom line.

Fill out the form below and see how you can transform your contact center!

Driving What Matters for Your Bottom Line

LiveVox serves customers in some of the most competitive industries and is regarded as a partner of choice for leaders balancing performance and profitability. LiveVox’s integrated approach unifies three traditionally separate technology offerings (Omnichannel, CRM, and WEM) with a unified data model and system architecture that makes implementation and ongoing maintenance costs lower than competitors. 

See how we can help your businesses by contacting a specialist today.

ROI

Significantly Improve Agent Efficiency

Empower contact center agents with real-time insights and AI-driven guidance for personalized engagement that yields up to a 300% ROI.

Success Story - American First Finance

ROI

Increase Labor Savings with Virtual Agents

Download this ROI Analysis to see how LiveVox’s Virtual Agents improves customer experience while increasing workforce savings by up to 495%.

Success Story - Performant

ROI

Reduce Interaction Costs with Two-Way Messaging

See how LiveVox’s digital messaging modernizes customer conversations while increasing interaction savings up to 1319%.

Success Story - Performant

ROI

Maximize Productivity Over
10-Digit Manual Dialing

HCI® has helped companies realize a 184% increase in agent connects per hour when compared to manual dialing. Download this ROI comparison to learn more.

LiveVox [Speech with QM / ROI]

ROI

Improve the Bottom Line with Speech Analytics

Read this analysis to better understand the eight ways LiveVox’s speech analytics capabilities are being used to drive operational efficiencies.

Success Story - American First Finance

ROI

Cut PBX Costs by Half and Streamline Communications

See how LiveVox’s PBX solution decreases overall business phone costs by up to 48% while eliminating connection issues.

Success Story - American First Finance

ROI

Improve 5 Key Inbound KPIs that Drive CX

Read this analysis to see how LiveVox’s customer care capabilities drive better customer experiences.

TCO

Not all Clouds are Built the Same

Read this TCO Analysis to understand how LiveVox’s approach to Total Cost of Ownership (TCO) compares with other cloud providers.

LiveVox Tip Sheet: ROI of Omnichannel

“[Before LiveVox], we were paying about $7,500 per month for one vendor. And the other vendor was just as much, if not more. We also had the additional expense of managing that third-party relationship, plus a back-office plus for two phone companies. On top of that, We had to pay for every minute and every phone number that we used. It was expensive and complicated to manage.”

— Senior Director of Operations, Financial Services

Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

“We outgrew our legacy solution pretty quickly. Once we started trying to blend inbound and outbound, that’s when it really got challenging. We were literally hiring contractors to bifurcate outbound and inbound and then transferring live contact calls to closer sales agents. It wasn’t sustainable.”

— Senior Director of Operations, Financial Services

Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

A Forrester Study

The Total Economic Impact™ of LiveVox’s Contact Center Platform

A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.

Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, July 2021

LiveVox Platform Brochure
Channels of Choice

More channels, better ROI

LiveVox empowers you to seamlessly message with customers using SMS, Email, and Webchat. Our approach to technology helps drive an estimated 1319% cost savings from adopting messaging channels to supplement voice.

Learn more by downloading our two-way messaging ROI analysis.

Cloud Security

Maximize productivity over 10-digit manual dialing

HCI® is the most effective way of increasing outbound connections over manual dialing while also helping to mitigate risk. Our proven system has helped companies realize a 184% increase in agent connects per hour when compared to manual dialing.

Learn more by downloading LiveVox’s HCI® ROI analysis.

Contact Center Strategy

A strategic approach to Total Cost of Ownership (TCO)

Moving to a cloud-based contact center can shift a technology expense into a competitive advantage with a TCO model that avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

Learn more by getting a personalized TCO evaluation.

Industry Leaders

Backed by operational expertise

To help contact centers develop ROI-driven engagement strategies, LiveVox employs a team of contact center veterans that leverage LiveVox’s platform and performance analytics to identify and develop customized best practices for our clients.

Learn more about LiveVox’s Business Consulting team.

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

See More

AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

See More

Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

See More

Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

 

Livevox has joined forces with NICE,
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Livevox has joined forces with NICE,
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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com

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