Resources | ROI & TCO
Discover Your Game-Changing Potential With LiveVox’s ROI Calculator
Fill out the form below and see how you can transform your contact center!
Driving What Matters for Your Bottom Line
LiveVox serves customers in some of the most competitive industries and is regarded as a partner of choice for leaders balancing performance and profitability. LiveVox’s integrated approach unifies three traditionally separate technology offerings (Omnichannel, CRM, and WEM) with a unified data model and system architecture that makes implementation and ongoing maintenance costs lower than competitors.
See how we can help your businesses by contacting a specialist today.
ROI
Significantly Improve Agent Efficiency
Empower contact center agents with real-time insights and AI-driven guidance for personalized engagement that yields up to a 300% ROI.
ROI
Increase Labor Savings with Virtual Agents
Download this ROI Analysis to see how LiveVox’s Virtual Agents improves customer experience while increasing workforce savings by up to 495%.
ROI
Reduce Interaction Costs with Two-Way Messaging
See how LiveVox’s digital messaging modernizes customer conversations while increasing interaction savings up to 1319%.
ROI
Maximize Productivity Over
10-Digit Manual Dialing
HCI® has helped companies realize a 184% increase in agent connects per hour when compared to manual dialing. Download this ROI comparison to learn more.
ROI
Improve the Bottom Line with Speech Analytics
Read this analysis to better understand the eight ways LiveVox’s speech analytics capabilities are being used to drive operational efficiencies.
ROI
Cut PBX Costs by Half and Streamline Communications
See how LiveVox’s PBX solution decreases overall business phone costs by up to 48% while eliminating connection issues.
ROI
Improve 5 Key Inbound KPIs that Drive CX
Read this analysis to see how LiveVox’s customer care capabilities drive better customer experiences.
TCO
Not all Clouds are Built the Same
Read this TCO Analysis to understand how LiveVox’s approach to Total Cost of Ownership (TCO) compares with other cloud providers.
A Forrester Study
The Total Economic Impact™ of LiveVox’s Contact Center Platform
A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.
Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, July 2021
More channels, better ROI
LiveVox empowers you to seamlessly message with customers using SMS, Email, and Webchat. Our approach to technology helps drive an estimated 1319% cost savings from adopting messaging channels to supplement voice.
Learn more by downloading our two-way messaging ROI analysis.
Maximize productivity over 10-digit manual dialing
HCI® is the most effective way of increasing outbound connections over manual dialing while also helping to mitigate risk. Our proven system has helped companies realize a 184% increase in agent connects per hour when compared to manual dialing.
Learn more by downloading LiveVox’s HCI® ROI analysis.
A strategic approach to Total Cost of Ownership (TCO)
Moving to a cloud-based contact center can shift a technology expense into a competitive advantage with a TCO model that avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
Learn more by getting a personalized TCO evaluation.
Backed by operational expertise
To help contact centers develop ROI-driven engagement strategies, LiveVox employs a team of contact center veterans that leverage LiveVox’s platform and performance analytics to identify and develop customized best practices for our clients.
Learn more about LiveVox’s Business Consulting team.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security