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ROI and TCO Calculators

Resources | ROI and TCO Calculators

Optimize Your ROI And Total Cost Of Ownership

Driving What Matters for Your Bottom Line

LiveVox serves customers in some of the most competitive industries and is regarded as a partner of choice for leaders balancing performance and profitability. LiveVox’s integrated approach unifies three traditionally separate technology offerings (Omnichannel, CRM, and WFO) with a unified data model and system architecture that makes implementation and ongoing maintenance costs lower than competitors. At the same time, the business impacts of our capabilities are industry-leading.

See how we can help your businesses by contacting a specialist today.

Tip Sheet

The Positive ROI Of Unified Omnichannel

Our platform offers more than just a multitude of digital channels. It integrates channels with other core functions of the contact center. This approach gives contact centers several ways to drive ROI. Read this tip sheet to learn about five of them.

LiveVox Tip Sheet: ROI of Unified Omnichannel

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Channel of Choice

More channels, better ROI

LiveVox empowers you to seamlessly message with customers using SMS, Email, and Webchat. Our approach to technology allows you to minimize the costs associated with integrating channel functionality. In doing so LiveVox’s two-way messaging helps drive an estimated 1319% cost savings from adopting messaging channels to supplement voice.

Learn more by downloading our two-way messaging ROI analysis.

LiveVox's HCI®

Maximize productivity over 10-digit manual dialing

HCI® is the most effective way of increasing outbound connections over manual dialing while also helping to mitigate risk. Our proven system has helped companies realize a 184% increase in agent connects per hour when compared to manual dialing.

Learn more by downloading LiveVox’s HCI® ROI analysis.

Strategic Approach to TCO

A strategic approach to Total Cost of Ownership (TCO)

Moving to a cloud-based contact center can shift a technology expense into a competitive advantage with a TCO model that avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs. 

Learn more by getting a personalized TCO evaluation.

Operational Expertise

Backed by operational expertise

To help contact centers develop ROI-driven engagement strategies, LiveVox employs a team of contact center veterans that leverage LiveVox’s platform and performance analytics to identify and develop customized best practices for our clients.

Learn more about LiveVox’s Business Consulting team.

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.