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Resources | ROI and TCO Calculators

Optimize Your ROI and Total Cost of Ownership

Driving What Matters for Your Bottom Line

LiveVox serves customers in some of the most competitive industries and is regarded as a partner of choice for leaders balancing performance and profitability. LiveVox’s integrated approach unifies three traditionally separate technology offerings (Omnichannel, CRM, and WFO) with a unified data model and system architecture that makes implementation and ongoing maintenance costs lower than competitors. 

See how we can help your businesses by contacting a specialist today.

TCO

Not all Clouds are Built the Same

Read this TCO Analysis to understand how LiveVox’s approach to Total Cost of Ownership (TCO) compares with other cloud providers.

LiveVox Tip Sheet: ROI of Omnichannel
Success Story - American First Finance

ROI

How Two Way Messaging Drives Results for Your
Bottom Line

Download this ROI Analysis to see how LiveVox’s Two-Way messaging not only helps modernize your customer conversations, but also increase your cost savings up to 1319% when supplementing voice.

Success Story - Performant

ROI

Maximize Productivity Over
10-Digit Manual Dialing

HCI® has helped companies realize a 184% increase in agent connects per hour when compared to manual dialing. Download this ROI comparison to learn more.

Success Story - Alorica

ROI

How Speech Analytics can drive results for your company’s bottom line

Read this ROI analysis to better understand the eight ways Speech Analytics can improve your ROI

“[Before LiveVox], we were paying about $7,500 per month for one vendor. And the other vendor was just as much, if not more. We also had the additional expense of managing that third-party relationship, plus a back-office plus for two phone companies. On top of that, We had to pay for every minute and every phone number that we used. It was expensive and complicated to manage.”

— Senior Director of Operations, Financial Services

Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

“We outgrew our legacy solution pretty quickly. Once we started trying to blend inbound and outbound, that’s when it really got challenging. We were literally hiring contractors to bifurcate outbound and inbound and then transferring live contact calls to closer sales agents. It wasn’t sustainable.”

— Senior Director of Operations, Financial Services

Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

A Forrester Study

The Total Economic Impact™ of LiveVox’s Contact Center Platform

A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.

Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, July 2021

LiveVox Platform Brochure
Channels of Choice

More channels, better ROI

LiveVox empowers you to seamlessly message with customers using SMS, Email, and Webchat. Our approach to technology helps drive an estimated 1319% cost savings from adopting messaging channels to supplement voice.

Learn more by downloading our two-way messaging ROI analysis.

Cloud Security

Maximize productivity over 10-digit manual dialing

HCI® is the most effective way of increasing outbound connections over manual dialing while also helping to mitigate risk. Our proven system has helped companies realize a 184% increase in agent connects per hour when compared to manual dialing.

Learn more by downloading LiveVox’s HCI® ROI analysis.

Contact Center Strategy

A strategic approach to Total Cost of Ownership (TCO)

Moving to a cloud-based contact center can shift a technology expense into a competitive advantage with a TCO model that avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

Learn more by getting a personalized TCO evaluation.

Industry Leaders

Backed by operational expertise

To help contact centers develop ROI-driven engagement strategies, LiveVox employs a team of contact center veterans that leverage LiveVox’s platform and performance analytics to identify and develop customized best practices for our clients.

Learn more about LiveVox’s Business Consulting team.

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.