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LiveVox Products | Omnichannel

SMS

Meet your customers on the fastest-growing channel of choice and delight them.

Key Benefits of LiveVox’s SMS

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Create conversation where your customers are

Easily incorporate SMS into your engagement strategy without additional heavy lifting or integrations.

Empower agents to personalize each interaction

Arm agents with an enriched agent desktop that includes full contact and interaction history to create a seamless experience.

Understand performance

Access SMS-specific or cross-channel reporting to uncover factors that impact key performance.

Versatile Alerts

Deliver a unified experience

Agents are presented with customer account information and full multichannel interaction history, enabling a seamless escalation from one channel to the other.

Learn more about LiveVox’s Agent Desktop.

Create campaigns that drive ROI

List segmentation, campaign schedules, and trigger-based events enable SMS automation using specific customer attributes or interaction history.

Learn how shifting to digital can impact your ROI. 

Customize Ticketing

Simplify SMS compliance

Manage SMS compliance with pre-defined SMS opt-out terms mandated by the CTIA, real-time account level consent updates, and embedded consent management.

Learn more about omnichannel compliance.

See SMS in Action

LiveVox SMS

LiveVox Omnichannel Capabilities

  • Multichannel Agent Desktop
  • Blended voice ad message routing
  • Mass and 2-Way Email
  • Mass and 2-Way SMS
  • 2-Way Webchat
  • Template Creation & Canned Messages
  • Compliance with CTIA Standards and CAN-SPAM
  • Embedded Consent Management
  • Outbound Campaign Configuration
  • Campaign Dashboard
  • Multichannel Reporting
  • Native CRM and WFO Functionality

In-depth look at LiveVox’s other channel offerings

SMS is one of many ways LiveVox helps expand digital engagement. Dive deeper into all of LiveVox’s Omnichannel offering by downloading this brochure.

LiveVox Omnichannel Brochure

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.