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LiveVox Products | Omnichannel

SMS

Expand the conversation on the fastest growing channel of choice with intelligent bots and automated campaigns. 

LiveVox [SMS / man looking at mobile phone]

Key Benefits of LiveVox’s SMS

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Create conversation where your customers are

Easily incorporate SMS into your engagement strategy without additional heavy lifting or integrations.

Simple, point-and-click setup

eLVee, LiveVox’s intelligent, native bot makes it easy to update chat and SMS campaigns or automate conversations.

Understand performance

Access SMS-specific or cross-channel reporting to uncover factors that impact key performance.

Versatile Alerts

Deliver a unified experience

Agents are presented with customer account information and full multichannel interaction history, enabling a seamless escalation from one channel to the other.

Learn more about LiveVox’s Agent Desktop.

Improve segmentation and targeting

Create digital messaging strategies with triggers that set conversations in motion based on customer attributes and interaction history with our open-access native CRM. 

Learn how shifting to digital can impact your ROI. 

Customize Ticketing

Simplify SMS compliance

Manage SMS compliance with pre-defined SMS opt-out terms mandated by the CTIA, real-time account level consent updates, and embedded consent management.

Learn more about omnichannel compliance.

See SMS in Action

LiveVox SMS

LiveVox Omnichannel Capabilities

  • Multichannel Agent Desktop
  • Blended voice and message routing
  • Mass and 2-Way Email
  • Mass and 2-Way SMS
  • Chatbots
  • Virtual Agents
  • 2-Way Webchat
  • Template Creation & Canned Messages
  • Compliance with CTIA Standards and CAN-SPAM
  • Embedded Consent Management
  • Outbound Campaign Configuration
  • Campaign Dashboard
  • Multichannel Reporting
  • Native CRM and WFO Functionality

In-depth look at LiveVox’s other channel offerings

SMS is one of many ways LiveVox helps expand digital engagement. Dive deeper into all of LiveVox’s Omnichannel offering by downloading this brochure.

LiveVox Omnichannel Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.