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LiveVox Products | Omnichannel


Meet your customers on the fastest-growing channel of choice and delight them.

Key Benefits of LiveVox’s SMS


Create conversation where your customers are

Easily incorporate SMS into your engagement strategy without additional heavy lifting or integrations.

Empower agents to personalize each interaction

Arm agents with an enriched agent desktop that includes full contact and interaction history to create a seamless experience.

Understand performance

Access SMS-specific or cross-channel reporting to uncover factors that impact key performance.

Survey Report

A Penny Saved, A Customer Earned with SMS

SMS has gone mainstream, becoming a standard across all industries. It’s is a cost-efficient alternative to voice and offers customers a more convenient way to engage with your business to avoid long hold times. Find out other benchmarks by downloading our latest SMS survey.

LiveVox Survey Report: SMS

“The pandemic made everyday life more complicated. We knew we needed to counter that with convenience. Incorporating SMS as part of our enrollment experience gives patients the power to engage on their own terms.”

—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

Versatile Alerts

Deliver a unified experience

Agents are presented with customer account information and full multichannel interaction history, enabling a seamless escalation from one channel to the other.

Learn more about LiveVox’s Agent Desktop.

Create campaigns that drive ROI

List segmentation, campaign schedules, and trigger-based events enable SMS automation using specific customer attributes or interaction history.

Learn how shifting to digital can impact your ROI. 

Customize Ticketing

Simplify SMS compliance

Manage SMS compliance with pre-defined SMS opt-out terms mandated by the CTIA, real-time account level consent updates, and embedded consent management.

Learn more about omnichannel compliance.

See SMS in Action

LiveVox SMS

LiveVox Omnichannel Capabilities

  • Multichannel Agent Desktop
  • Blended voice ad message routing
  • Mass and 2-Way Email
  • Mass and 2-Way SMS
  • 2-Way Webchat
  • Template Creation & Canned Messages
  • Compliance with CTIA Standards and CAN-SPAM
  • Embedded Consent Management
  • Outbound Campaign Configuration
  • Campaign Dashboard
  • Multichannel Reporting
  • Native CRM and WFO Functionality

In-depth look at LiveVox’s other channel offerings

SMS is one of many ways LiveVox helps expand digital engagement. Dive deeper into all of LiveVox’s Omnichannel offering by downloading this brochure.

LiveVox Omnichannel Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.