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LiveVox Solutions | AI & Automation
Get Smarter, Faster, And Leaner With AI / Automation
The power of AI / automation for contact centers is ROI. With the right tech, you can provide 24/7/365 self-service, boost performance, optimize processes, access real-time data, reduce costs, and more. But how and where do you even start?
Slowed By Long Ramp-Up Times?
Limited Resources and Expertise?
Poor Customer Experience Costing You Success?
Is Your Data Disconnected?
Solution: Take A Faster Path To Better Results
- There’s no need to start from scratch
- Analyze your customer intent data for insights
- Follow best practices from experts
- Leverage existing templates
- Accelerate the speed of your AI adoption for faster gains
Find Out How To Accelerate AI Adoption
Solution: Streamline Tasks With Easy-to-Use AI Tools
- Avoid creating separate workflows and management teams for AI
- Use tools that integrate automation seamlessly with centralized dashboards
- Leverage user-friendly configurations and best-practice reporting
Find Out How To Minimize Costs / Complexity
Solution: Use AI To Support Customers And Agents
- Provide agents with live info and guidance during customer interactions
- Help agents identify customer emotions with intuitive visuals and trends
- Apply AI-powered analytics to uncover customer journey friction points
Find Out How To Transform CX And AX With AI
Solution: Optimize Smarter With Connected Insights
- Keep a pulse on how AI is impacting other engagement channels
- See all AI, Voice, and digital interactions in a single analytics solution
- Capture key data in a way that enables you to action on it instantly
Find Out How To Avoid Integration Hurdles
“With LiveVox, you not only get cutting-edge technology, but hands-on and proactive expertise. When you are embarking on something new, like most contact centers are in today’s environment, it is key to have both.”
— Senior Director Strategy & Analytics, Sallie Mae
“The LiveVox integration and implementation process surpassed my expectations. It was quite a great experience. Everything was laid out in a clear plan.”
— VP, Workforce Management, Business Servicer
“Of all the vendors, LiveVox showed us they understood what we were trying to do. That goes a long way to have a partner that actually listens to us and understands what we want to do with the technology.”
— Director of IT, PBFCM
The Contact Center Platform
That Helps You Turn Data Into Results
Keeping up with the pace of change in customer communications is a constant challenge. With LiveVox’s cloud contact center platform, you can redefine customer engagement and deliver game-changing performance.
Intelligent Virtual Agents
- Fast, Accurate Self-Service
- No Code, No Engineering
- Assist Live Agent Escalation
Multichannel Chatbots
- AI-Enabled Self-Service
- Provide 24/7/365 Support
- For Webchat And SMS
Agent Assist
- Smart Automation / Live Agent Guidance
- Automated After-Call Work
- Real-Time Speech-to-Text Transcription / Processing
Customer Happiness Index
- Intuitive AI-Powered Sentiment Insights
- Real-Time Insight With Visual Gauges
- Comprehensive View of Overall CX
Business Performance & Analytics
- Real-Time Analytics Dashboards
- Data / Insights Refresh Every 2 Hours
- Access Over 150 Reports
Speech Analytics
- Advanced Search
- Automated And Manual Scorecards
- Call Driver / Disposition Reports
- Sentiment Analytics
- AI-Triggered Notifications And More…
Coaching & eLearning
- Assign And Track Training Tasks
- Provide Highly-Detailed Feedback
- Measure Progress Over Time
Omnichannel CSAT
- Survey On Digital Or Voice Channels
- Automate Response Actions
- Integrates With Contact Center CRM
Interactive Voice Response (IVR)
- Drag-And-Drop Workflows
- Over 40 Modules Available
- Best Practice Templates
Integrated Agent Workflows
- Weave Systems And Data Streams
- Intelligent And Automated
- Easy To Build, Easy To Fine-Tune
Quality & Compliance Management
- Monitor 100% Of Interactions
- Custom Scorecards And Filters
- Reduce Risk Across Channels
Complete Product List
- Channels, AI, Contact Center CRM, WEM Tools
- Seamless Integration, Frictionless Experiences
- Highest Risk Mitigation And Data Security Levels
Why Choose LiveVox For Contact Center AI?
LiveVox is leading the way in AI for contact centers, helping companies evolve from legacy IVR-driven service to flexible AI solutions:
- Marry modern cloud software with the strategy and support necessary to ensure successful AI deployments
- Create a list of common call drivers to help target the most critical issues first
- We work with your team to objectively understand the most common customer call intents, and uncover roadblocks and dead-ends
- Standard integration model is simple and easy, allowing a productized implementation, rather than a project implementation
- LiveVox Intelligent Virtual Agents follow a very repeatable, consistent rollout, going through a standard deployment process that is supported the same way each time
Deploy Virtual Agents across your entire ecosystem simply and seamlessly
What is Contact Center AI?
Contact center AI is any tool that applies artificial intelligence to automate work, conduct data analysis, and reduce manual task loads in order to increase service speed and issue resolution rates. Examples of customer facing contact center AI include:
- Intelligent Virtual Agents
- Multichannel Chatbots
- Conversational IVRs
- Voice Assistants
AI can also be deployed to improve back office efficiencies:
- Automated workflows and alerts
- Agent live assist and ongoing training
- Speech analytics
- Real-time transcription
- Auto-notes and call summaries
What are the benefits of having AI assistance in a contact center?
The most immediate benefit to providing AI in the contact center is to your agents:
- AI assistance give agents time to focus on higher value tasks that require human intelligence and complex decision making
- It also frees them from repetitive and menial tasks that are time-consuming and contribute to turnover rates
Another benefit of AI in the contact center is the customer’s time savings and convenience, not to mention the efficiency gains that make it easier for your brand to offer simple, seamless help whenever someone needs it.
The combination of automation and round the clock availability:
- Decreases Average Handle Times
- Increases First Call Resolutions
- Trims Call Queues
Because LiveVox’s AI offering is uniquely configured to be tracked and reported on just like human agent activity, we make things easy to optimize.
What are the key things contact center AI can do?
AI has many promising and potentially game-changing applications for your contact center.
From improving customer service experiences to creating new back-office efficiencies, AI can help you:
- Reduce operating costs
- Generate real-time and historical analysis for faster decision-making
- Remove friction from the customer journey
- Use machine learning to uncover, extract, and act on customer insights
- Analyze interactions as they happen and advise agents on next-best actions
- Automatically summarize interactions to reduce agent after-call work and errors
- Identify changes in customer intent and trigger instant alerts so managers can address urgent situations
Instantly spot key phrases and trends
eBook
Practical AI For Contact Centers
Understand today’s AI landscape in the contact center and what’s coming in the future.
Buyer’s Guide
Intelligent Virtual Agents
Identify gaps in your CX and learn how our Intelligent Virtual Agents can help you close them.
ROI Analysis
LiveVox’s Intelligent Virtual Agents
Discover the game-changing impact you can make with our Intelligent Virtual Agents.
Implementation Guide
How To Get Started With Virtual Agents
Find out how quick and easy it is to get Intelligent Virtual Agents up and running with LiveVox.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [Partner Program Overview / Infographic]](https://livevox.com/wp-content/uploads/2023/08/Partner-Program-Overview-Infographic_thumbnail.jpg "Partner-Program-Overview-Infographic_thumbnail")
