LiveVox [Performance and Compliance Dashboard / manager on computer]

LiveVox Solutions | AI & Automation

Get Smarter, Faster, And Leaner With AI / Automation

The power of AI / automation for contact centers is ROI. With the right tech, you can provide 24/7/365 self-service, boost performance, optimize processes, access real-time data, reduce costs, and more. But how and where do you even start?

Challenges To AI Adoption And How To Solve Them

AI is impressive, but intimidating. You know you need it, but then what? Here are the challenges to AI adoption facing contact center leaders, plus innovative solutions for solving each one.

Slowed By Long Ramp-Up Times?

Limited Resources and Expertise?

Poor Customer Experience Costing You Success?

Is Your Data Disconnected?

Solution: Take A Faster Path To Better Results

  1. There’s no need to start from scratch
  2. Analyze your customer intent data for insights
  3. Follow best practices from experts
  4. Leverage existing templates
  5. Accelerate the speed of your AI adoption for faster gains

Find Out How To Accelerate AI Adoption

Solution: Streamline Tasks With Easy-to-Use AI Tools

  1. Avoid creating separate workflows and management teams for AI
  2. Use tools that integrate automation seamlessly with centralized dashboards
  3. Leverage user-friendly configurations and best-practice reporting

Find Out How To Minimize Costs / Complexity

Solution: Use AI To Support Customers And Agents

  1. Provide agents with live info and guidance during customer interactions
  2. Help agents identify customer emotions with intuitive visuals and trends
  3. Apply AI-powered analytics to uncover customer journey friction points

Find Out How To Transform CX And AX With AI

Solution: Optimize Smarter With Connected Insights

  1. Keep a pulse on how AI is impacting other engagement channels
  2. See all AI, Voice, and digital interactions in a single analytics solution
  3. Capture key data in a way that enables you to action on it instantly

Find Out How To Avoid Integration Hurdles

The Contact Center Platform
That Helps You Turn Data Into Results

Keeping up with the pace of change in customer communications is a constant challenge. With LiveVox’s cloud contact center platform, you can redefine customer engagement and deliver game-changing performance.

Intelligent Virtual Agents
  • Fast, Accurate Self-Service
  • No Code, No Engineering
  • Assist Live Agent Escalation


Multichannel Chatbots
  • AI-Enabled Self-Service
  • Provide 24/7/365 Support
  • For Webchat And SMS

Agent Assist
  • Smart Automation / Live Agent Guidance
  • Automated After-Call Work
  • Real-Time Speech-to-Text Transcription / Processing

Customer Happiness Index
  • Intuitive AI-Powered Sentiment Insights
  • Real-Time Insight With Visual Gauges
  • Comprehensive View of Overall CX

Business Performance & Analytics
  • Real-Time Analytics Dashboards
  • Data / Insights Refresh Every 2 Hours
  • Access Over 150 Reports


Speech Analytics
  • Advanced Search
  • Automated And Manual Scorecards
  • Call Driver / Disposition Reports
  • Sentiment Analytics
  • AI-Triggered Notifications And More…


Coaching & eLearning
  • Assign And Track Training Tasks
  • Provide Highly-Detailed Feedback
  • Measure Progress Over Time


Omnichannel CSAT
  • Survey On Digital Or Voice Channels
  • Automate Response Actions
  • Integrates With Contact Center CRM

Interactive Voice Response (IVR)
  • Drag-And-Drop Workflows
  • Over 40 Modules Available
  • Best Practice Templates


Integrated Agent Workflows
  • Weave Systems And Data Streams
  • Intelligent And Automated
  • Easy To Build, Easy To Fine-Tune

Quality & Compliance Management
  • Monitor 100% Of Interactions
  • Custom Scorecards And Filters
  • Reduce Risk Across Channels


Complete Product List
  • Channels, AI, Contact Center CRM, WEM Tools
  • Seamless Integration, Frictionless Experiences
  • Highest Risk Mitigation And Data Security Levels

Why Choose LiveVox For Contact Center AI?

LiveVox is leading the way in AI for contact centers, helping companies evolve from legacy IVR-driven service to flexible AI solutions:

  • Marry modern cloud software with the strategy and support necessary to ensure successful AI deployments
  • Create a list of common call drivers to help target the most critical issues first
  • We work with your team to objectively understand the most common customer call  intents, and uncover roadblocks and dead-ends
  • Standard integration model is simple and easy, allowing a productized implementation, rather than a project implementation
  • LiveVox Intelligent Virtual Agents follow a very repeatable, consistent rollout, going  through a standard deployment process that is supported the same way each time

Deploy Virtual Agents across your entire ecosystem simply and seamlessly

What is Contact Center AI?

Contact center AI is any tool that applies artificial intelligence to automate work, conduct data analysis, and reduce manual task loads in order to increase service speed and issue resolution rates. Examples of customer facing contact center AI include:

  • Intelligent Virtual Agents
  • Multichannel Chatbots
  • Conversational IVRs
  • Voice Assistants

AI can also be deployed to improve back office efficiencies:

  • Automated workflows and alerts
  • Agent live assist and ongoing training
  • Speech analytics
  • Real-time transcription
  • Auto-notes and call summaries

What are the benefits of having AI assistance in a contact center?

The most immediate benefit to providing AI in the contact center is to your agents:

  • AI assistance give agents time to focus on higher value tasks that require human intelligence and complex decision making
  • It also frees them from repetitive and menial tasks that are time-consuming and contribute to turnover rates

Another benefit of AI in the contact center is the customer’s time savings and convenience, not to mention the efficiency gains that make it easier for your brand to offer simple, seamless help whenever someone needs it.

The combination of automation and round the clock availability:

  • Decreases Average Handle Times
  • Increases First Call Resolutions
  • Trims Call Queues 

Because LiveVox’s AI offering is uniquely configured to be tracked and reported on just like human agent activity, we make things easy to optimize.

What are the key things contact center AI can do?

AI has many promising and potentially game-changing applications for your contact center.

From improving customer service experiences to creating new back-office efficiencies, AI can help you: 

  • Reduce operating costs
  • Generate real-time and historical analysis for faster decision-making
  • Remove friction from the customer journey
  • Use machine learning to uncover, extract, and act on customer insights
  • Analyze interactions as they happen and advise agents on next-best actions
  • Automatically summarize interactions to reduce agent after-call work and errors
  • Identify changes in customer intent and trigger instant alerts so managers can address urgent situations

Instantly spot key phrases and trends

eBook

Practical AI For Contact Centers

Understand today’s AI landscape in the contact center and what’s coming in the future.

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com

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