Key Benefits of LiveVox’s Webchat Solution
Reduce costs with automation and self-service
Help customers self-navigate resolutions with an easily embedded webchat solution that can be configured as an automatic pop-up or customer-initiated experience.
Personalize interactions with an integrated CRM
AI-enabled bots are always able to answer questions
Use bots that deliver generative chat conversations powered by OpenAI
Use chatbots and prewritten messages for 24/7 support that’s fast and efficient. Chatbots can be fully integrated, linked to you knowledge center, and configured to fit your specific business needs.
Tailor conversations with customer CRM profiles
Empower agents to personalize omnichannel conversations with customers by arming them with an enriched agent desktop that includes the customer’s account information and previous interaction history.
Enterprise Level Webchat Capabilities
Omnichannel / AI
- Meet Customers On Their Channels Of Choice
- Provide AI-Powered Self-Service Options
- Voice, Chat, SMS, Email, And More
Outbound Dialing
- Four Manual And Automated Systems
- Performance And Efficiency Gains
- Compliance Risk Mitigation
Inbound Voice
- Self-Service Options
- Seamless Customer Journeys
- Boost Agent Efficiency
- Data-Led Campaign / Targeting Tools
- Cross-Channel Visibility / Reporting
- Interaction History In Full HTML
Webchat
- Real-Time Conversations
- Match Your Website’s Look And Feel
- Integrates With AI Chatbots
2-Way / Mass SMS
- Individual Or Bulk Messages
- Automate Using AI
- Compliance Controls
Providing webchat solutions for businesses just like you
Frequently Asked Questions About Artificial Intelligence and Chat
How does live chat affect customer satisfaction?
Responding quickly to customer requests no matter what time of day they come in will boost customer satisfaction rates. 69% of American customers expect live chat availability, and around 73% find contact center live chat to be the most effective way to communicate with a company. Live chat enables real-time support and gives customers the ability to resolve issues in a way that’s most convenient to them.
How does Artificial Intelligence enhance chat?
How does live chat improve response times?
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security