LiveVox [Webchat / woman on computer]

LiveVox Products | Contact Center Live Chat Software

Optimize self-service with generative AI-powered webchat

Create seamless conversations on your website that improve customer service, sales, and marketing and layer in generative AI-powered chatbots for self-service use cases. LiveVox makes using live chat in your contact center east.

Key Benefits of LiveVox’s Webchat Solution

Reduce costs with automation and self-service

Help customers self-navigate resolutions with an easily embedded webchat solution that can be configured as an automatic pop-up or customer-initiated experience.

Personalize interactions with an integrated CRM

Empower agents to engage seamlessly with customers by arming them with an enriched agent desktop that includes key account information as well as previous chat and cross-channel interaction history.
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AI-enabled bots are always able to answer questions

Use generative AI chatbots powered by OpenAI and prewritten messages for 24/7 support that’s fast and efficient. Chatbots can be fully integrated and easily configured to fit your specific business needs.
LiveVox [webchat / on laptop]
AI Virtual Agents for Inbound Call Routing
LiveVox WFO

Use bots that deliver generative chat conversations powered by OpenAI

Use chatbots and prewritten messages for 24/7 support that’s fast and efficient. Chatbots can be fully integrated, linked to you knowledge center, and configured to fit your specific business needs.

LiveVox WFO

Tailor conversations with customer CRM profiles

Empower agents to personalize omnichannel conversations with customers by arming them with an enriched agent desktop that includes the customer’s account information and previous interaction history.

LiveVox [agent / looking at webchat sreen]
LiveVox [crm / screen]
LiveVox WFO

Increase agent efficiency with Agent Desktops

Empower your agents with configurable desktops that include chat transcripts, account information, and precious interaction history for personalized conversations that deliver exceptional experiences across Webchat and all other channels.

Brochure

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox [Platform Overview / thumbnail]

Enterprise Level Webchat Capabilities


Omnichannel / AI
  • Meet Customers On Their Channels Of Choice
  • Provide AI-Powered Self-Service Options
  • Voice, Chat, SMS, Email, And More


Outbound Dialing
  • Four Manual And Automated Systems
  • Performance And Efficiency Gains
  • Compliance Risk Mitigation


Inbound Voice
  • Self-Service Options
  • Seamless Customer Journeys
  • Boost Agent Efficiency


Email
  • Data-Led Campaign / Targeting Tools
  • Cross-Channel Visibility / Reporting
  • Interaction History In Full HTML


Webchat
  • Real-Time Conversations
  • Match Your Website’s Look And Feel
  • Integrates With AI Chatbots


2-Way / Mass SMS
  • Individual Or Bulk Messages
  • Automate Using AI
  • Compliance Controls

Providing webchat solutions for businesses just like you

Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.

—Tom Nusspickel | COO, American First Finance

“LiveVox makes every interaction feel customized with intelligent agent screen pops and multichannel capabilities. Makes work easier by enabling campaign creation on any channel, at any time with full insight on performance.”

—Helpdesk Support, Financial Services

  “LiveVox was essential to accelerating our evolution to a digital-first model. This was the platform where we could introduce the power of digital channels in order to connect with consumers. So it was actually a way to accelerate our thinking around omnichannel.”

VP, Strategic Development, Business Servicer

Frequently Asked Questions About Artificial Intelligence and Chat

How does live chat affect customer satisfaction?

Responding quickly to customer requests no matter what time of day they come in will boost customer satisfaction rates. 69% of American customers expect live chat availability, and around 73% find contact center live chat to be the most effective way to communicate with a company. Live chat enables real-time support and gives customers the ability to resolve issues in a way that’s most convenient to them.

How does Artificial Intelligence enhance chat?

Chat software uses artificial intelligence to simulate live human interaction and engage in conversations using pick lists or keywords to carry out chat interactions. AI enhances chat interactions because of its always-on capability – unlike a human agent, there’s never a hold for AI.

How does live chat improve response times?

Live chat improves response times because it can take agent to customer service ratios from one to many. Agents can handle several chat conversations at once compared to only being able to serve one customer at a time via the voice channel. Live chat also reduces average handle time and increases speed to answer, with most chat responses occurring within 40 seconds of receipt.

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com

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