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LiveVox Products | Omnichannel

Webchat

Create conversations on your website that improve customer satisfaction and layer in AI for self-service use cases.

LiveVox [Webchat / woman on computer]

Key Benefits of LiveVox’s Webchat

24/7 Availability

Webchat makes round the clock support a reality, boosting customer satisfaction and experience by reducing hold times. Let customers or agents initiate chat sessions proactively and immediately when the need arises.

Personalize Each Interaction

Empower agents to engage seamlessly with customers across channels by arming them with an enriched agent desktop that includes the customer’s account information and previous interaction history.

Easy to Set Up

LiveVox makes it easy to embed a webchat function on your existing website. Webchats can be implemented across your entire site or on specific pages and can be branded to match your site’s look and feel.

Product Brief

In-Depth Look At Webchat

Get a deeper look at how you can leverage LiveVox’s webchat to optimize your website by downloading this brief.

LiveVox Webchat Product Brief
Versatile Alerts

Meet customers where they are

Help customers self-navigate resolutions with an easily embeddable Webchat solution that can be configured as an automatic pop-up or customer-initiated experience.

Learn more by reading this blog post.

Layer in chatbots

Use chatbots and prewritten messages for 24/7 support that’s fast and efficient. Chatbots can be fully integrated and easily configured to fit your specific business needs.

Personalize your chatbot logic with LiveVox’s CRM.

Customize Ticketing

Close the cross-channel gap

Equip agents with enriched desktops that include chat transcripts, account information, and previous interaction history to personalize each conversation.

Learn more about LiveVox’s Agent Desktops.

See Webchat in Action

LiveVox Webchat

LiveVox Omnichannel Capabilities

  • Multichannel Agent Desktop
  • Blended voice and message routing
  • Mass and 2-Way Email
  • Mass and 2-Way SMS
  • Chatbots
  • Virtual Agents
  • 2-Way Webchat
  • Template Creation & Canned Messages
  • Compliance with CTIA Standards and CAN-SPAM
  • Embedded Consent Management
  • Outbound Campaign Configuration
  • Campaign Dashboard
  • Multichannel Reporting
  • Native CRM and WFO Functionality

In-depth look at LiveVox’s other channel offerings

Webchat is one of many ways LiveVox helps expand digital engagement. Dive deeper into all of LiveVox’s Omnichannel offering by downloading this brochure.

LiveVox Omnichannel Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.