LiveVox Products | Omnichannel
Create conversations on your website that improve customer satisfaction.
Key Benefits of LiveVox’s Webchat
Webchat makes round the clock support a reality, boosting customer satisfaction and experience by reducing hold times. Let customers or agents initiate chat sessions proactively and immediately when the need arises.
Personalize Each Interaction
Empower agents to engage seamlessly with customers across channels by arming them with an enriched agent desktop that includes the customer’s account information and previous interaction history.
Easy to Set Up
LiveVox makes it easy to embed a webchat function on your existing website. Webchats can be implemented across your entire site or on specific pages and can be branded to match your site’s look and feel.
Meet customers where they are
Help customers self-navigate resolutions with an easily embeddable Webchat solution that can be configured as an automatic pop-up or customer-initiated experience.
Learn more by reading this blog post.
Layer in chatbots
Use chatbots and prewritten messages for 24/7 support that’s fast and efficient. Chatbots can be fully integrated and easily configured to fit your specific business needs.
Personalize your chatbot logic with LiveVox’s CRM.
Close the cross-channel gap
Equip agents with enriched desktops that include chat transcripts, account information, and previous interaction history to personalize each conversation.
Learn more about LiveVox’s Agent Desktops.
See Webchat in Action
LiveVox Omnichannel Capabilities
- Multichannel Agent Desktop
- Blended voice ad message routing
- Mass and 2-Way Email
- Mass and 2-Way SMS
- 2-Way Webchat
- Template Creation & Canned Messages
- Compliance with CTIA Standards and CAN-SPAM
- Embedded Consent Management
- Outbound Campaign Configuration
- Campaign Dashboard
- Multichannel Reporting
- Native CRM and WFO Functionality
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.