Key Benefits of LiveVox’s Webchat Solution
Reduce costs with automation and self-service
Help customers self-navigate resolutions with an easily embedded webchat solution that can be configured as an automatic pop-up or customer-initiated experience.
Personalize interactions with an integrated CRM
AI-enabled bots are always able to answer questions
Use chatbots and AI to promote customer self-serviceUse chatbots and prewritten messages for 24/7 support that’s fast and efficient. Chatbots can be fully integrated and easily configured to fit your specific business needs.
Tailor conversations with unified customer CRM profilesEmpower agents to personalize omnichannel conversations with customers by arming them with an enriched agent desktop that includes the customer’s account information and previous interaction history.
Enterprise Level Webchat Capabilities
Easy IntegrationLiveVox offers webchat with pre-built AI-enabled bots that can be configured in minutes to help contact centers avoid the traditional integration hurdles associated with artificial intelligence adoption.
AI-Enabled BotsDeliver seamless, speedy service and automate interactions with ease using eLVee, a native AI-enabled chatbot solution that can be built into existing messaging workflows on SMS and web channels.
Omnichannel CommunicationCentralize and standardize key customer and interaction data across all communication channels and applications into a single database, creating unified customer profiles with insight across the entire customer journey.
Seamless Chatbot to Agent RoutingIn an instance where a chatbot might not suffice, live agents are connected quickly with the customer and automatically equipped with the customer’s profile information and previous engagement history — including what happened with a chatbot prior to reaching the agent.
Ticketing SystemConsolidate all relevant service activities into a threaded view that is linked to the customer account record and shareable internally via URL to effectively track, transfer, and seamlessly respond in a multichannel environment.
Speech Analytics with Quality ManagementUse speech and omnichannel analytics to understand and analyze what is happening across 100% of the interactions in your contact center. Then use robust, analytics-driven quality management tools to leverage that insight and embed a cycle of monitoring, reporting, coaching, and training.
Workforce Engagement ManagementLeverage in-depth chat statistics to optimize your workforce and increase efficiency. Designed for contact centers who use multiple channels, such as chat and voice, LiveVox Workforce Engagement Management is omnichannel from the ground
Automated ScoringUse our automated scoring to create custom scorecards for any channel, and apply filters to surface the most important conversations, streamlining your quality assurance and compliance management.
Knowledge BaseAvailable via web widget or embedded frame within the Agent Desktop, the LiveVox Knowledge Center makes it fast and simple for agents to optimize every conversation with readily accessible summaries of frequently asked questions, product information, and more.
Providing webchat solutions for businesses just like you
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”—Tom Nusspickel | COO, American First Finance
“LiveVox makes every interaction feel customized with intelligent agent screen pops and multichannel capabilities. Makes work easier by enabling campaign creation on any channel, at any time with full insight on performance.”—Helpdesk Support, Financial Services
“LiveVox was essential to accelerating our evolution to a digital-first model. This was the platform where we could introduce the power of digital channels in order to connect with consumers. So it was actually a way to accelerate our thinking around omnichannel.”VP, Strategic Development, Business Servicer
Frequently Asked Questions About Artificial Intelligence and Chat
How does live chat affect customer satisfaction?
How does Artificial Intelligence enhance chat?
How does live chat improve response times?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Integrated Agent Workflows
LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.
An Industry-Leading End-to-End SLA
Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.