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LiveVox Products | Omnichannel

Webchat

Create conversations on your website that improve customer satisfaction.

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Key Benefits of Webchat

24x7 availability

Webchat makes round the clock support a reality, boosting customer satisfaction and experience by reducing hold times. Let customers or agents initiate chat sessions proactively and immediately when the need arises.

Empower agents to personalize each interaction

Empower agents to engage seamlessly with customers across channels by arming them with an enriched agent desktop that includes the customer’s account information and previous interaction history.

Easy to set up

LiveVox makes it easy to embed a webchat function on your existing website. Using an add-on widget, no additional coding is required. Webchats can be implemented across your entire site or on specific pages and can be branded to match your site’s look and feel.

Product Brief

In-Depth Look At Webchat

Get a deeper look at how you can leverage LiveVox’s webchat to optimize your website by downloading this brief.

LiveVox Webchat Product Brief
Create Website Conversations

Meet customers where they are

Customers have become more self-sufficient. Help them navigate resolutions quickly with a channel option that lets customers self-direct how and when they’re served. LiveVox’s webchat application can be easily embedded across your entire website, or on specific pages, and functions as an automatic pop-up or customer-initiated experience.

Strategic placement of a webchat function can help drive customer behaviour, including purchase potential. Learn more by reading this blog post.

Layer in Chatbots

Layer in chatbots

Your website is being visited at all times, day and night. Use chatbots and prewritten messages for 24/7 support that’s fast and efficient. Chatbots can be fully integrated into the LiveVox platform and easily configured to fit your specific business needs. Take chatbot effectiveness one step further by leveraging LiveVox’s native CRM functionality to personalize chatbot logic.

Learn more about LiveVox’s CRM functionality.

Unify Conversations

Close the cross-channel gap

If a customer needs assistance beyond a chatbot, quickly connect them with a live agent. Agents are equipped with enriched agent desktops that include the chat transcript, as well as the customer’s account and previous interaction history across all channels, to personalize the conversation.

To ensure messaging responses are serviced by the most qualified agent groups, agents can be configured to service only webchat messages or fully blended to receive Voice, Email, SMS, and Webchat interactions.

Learn more about LiveVox’s Configurable Agent Desktops.

Webchat In Action

LiveVox Webchat

LiveVox Omnichannel Capabilities:

  • Multichannel Agent Desktop
  • Blended voice and message routing
  • Mass and 2-Way Email
  • Mass and 2-Way SMS
  • 2-Way Webchat
  • Template Creation & Canned Messages
  • Compliance with CTIA Standards and CAN-SPAM
  • Embedded Consent Management
  • Outbound Campaign Configuration
  • Campaign Dashboard
  • Multichannel Reporting
  • Native CRM and WFO Functionality

In-depth look at LiveVox’s other channel offerings

Webchat is one of many ways LiveVox helps expand digital engagement. Dive deeper into all of LiveVox’s Omnichannel offering by downloading this brochure.

LiveVox Omnichannel Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.