LiveVox Products | Contact Center Live Chat Software

Optimize self-service with AI enabled webchat

Create seamless conversations on your website that improve customer service, sales, and marketing and layer in AI powered chatbots for self-service use cases. LiveVox makes using live chat in your contact center east.

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LiveVox Products | Contact Center Live Chat Software

Key Benefits of LiveVox’s Webchat Solution

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Reduce costs with automation and self-service

Help customers self-navigate resolutions with an easily embedded webchat solution that can be configured as an automatic pop-up or customer-initiated experience.

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Personalize interactions with an integrated CRM

Empower agents to engage seamlessly with customers by arming them with an enriched agent desktop that includes key account information as well as previous chat and cross-channel interaction history.

AI-enabled bots are always able to answer questions

Use chatbots and prewritten messages for 24/7 support that’s fast and efficient. Chatbots can be fully integrated and easily configured to fit your specific business needs.

AI Virtual Agents for Inbound Call Routing

Use chatbots and AI to promote customer self-service

Use chatbots and prewritten messages for 24/7 support that’s fast and efficient. Chatbots can be fully integrated and easily configured to fit your specific business needs.

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Tailor conversations with unified customer CRM profiles

Empower agents to personalize omnichannel conversations with customers by arming them with an enriched agent desktop that includes the customer’s account information and previous interaction history.

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LiveVox [agent / looking at webchat sreen]

Increase agent efficiency with Agent Desktops

Empower your agents with configurable desktops that include chat transcripts, account information, and precious interaction history for personalized conversations that deliver exceptional experiences across Webchat and all other channels.

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Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

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Enterprise Level Webchat Capabilities

Easy Integration

LiveVox offers webchat with pre-built AI-enabled bots that can be configured in minutes to help contact centers avoid the traditional integration hurdles associated with artificial intelligence adoption.

AI-Enabled Bots

Deliver seamless, speedy service and automate interactions with ease using eLVee, a native AI-enabled chatbot solution that can be built into existing messaging workflows on SMS and web channels.

Omnichannel Communication

Centralize and standardize key customer and interaction data across all communication channels and applications into a single database, creating unified customer profiles with insight across the entire customer journey.

Seamless Chatbot to Agent Routing

In an instance where a chatbot might not suffice, live agents are connected quickly with the customer and automatically equipped with the customer’s profile information and previous engagement history — including what happened with a chatbot prior to reaching the agent.

Ticketing System

Consolidate all relevant service activities into a threaded view that is linked to the customer account record and shareable internally via URL to effectively track, transfer, and seamlessly respond in a multichannel environment.

Speech Analytics with Quality Management

Use speech and omnichannel analytics to understand and analyze what is happening across 100% of the interactions in your contact center. Then use robust, analytics-driven quality management tools to leverage that insight and embed a cycle of monitoring, reporting, coaching, and training.

Workforce Engagement Management

Leverage in-depth chat statistics to optimize your workforce and increase efficiency. Designed for contact centers who use multiple channels, such as chat and voice, LiveVox Workforce Engagement Management is omnichannel from the ground

Automated Scoring

Use our automated scoring to create custom scorecards for any channel, and apply filters to surface the most important conversations, streamlining your quality assurance and compliance management.

Knowledge Base

Available via web widget or embedded frame within the Agent Desktop, the LiveVox Knowledge Center makes it fast and simple for agents to optimize every conversation with readily accessible summaries of frequently asked questions, product information, and more.

Providing webchat solutions for businesses just like you

“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

—Tom Nusspickel | COO, American First Finance

“LiveVox makes every interaction feel customized with intelligent agent screen pops and multichannel capabilities. Makes work easier by enabling campaign creation on any channel, at any time with full insight on performance.”

—Helpdesk Support, Financial Services

“LiveVox was essential to accelerating our evolution to a digital-first model. This was the platform where we could introduce the power of digital channels in order to connect with consumers. So it was actually a way to accelerate our thinking around omnichannel.”

VP, Strategic Development, Business Servicer

Frequently Asked Questions About Artificial Intelligence and Chat

How does live chat affect customer satisfaction?

Responding quickly to customer requests no matter what time of day they come in will boost customer satisfaction rates. 69% of American customers expect live chat availability, and around 73% find contact center live chat to be the most effective way to communicate with a company. Live chat enables real-time support and gives customers the ability to resolve issues in a way that’s most convenient to them.

How does Artificial Intelligence enhance chat?

Chat software uses artificial intelligence to simulate live human interaction and engage in conversations using pick lists or keywords to carry out chat interactions. AI enhances chat interactions because of its always-on capability – unlike a human agent, there’s never a hold for AI.

How does live chat improve response times?

Live chat improves response times because it can take agent to customer service ratios from one to many. Agents can handle several chat conversations at once compared to only being able to serve one customer at a time via the voice channel. Live chat also reduces average handle time and increases speed to answer, with most chat responses occurring within 40 seconds of receipt.

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

Ready to boost performance and exceed expectations?

See What You Can Do With LiveVox’s Proven Cloud Platform Today.

Get immediate KPI and bottom-line gains right now
Save time switching between windows with all the tools your team needs in a single screen
Improve customer loyalty and satisfaction in every interaction, including self-service on any channel
Make faster, data-backed decisions using pre-integrated powerful analytics
Configure our modules, APIs, data, and growing partner network to fit your specific needs

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

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In-Depth Look at Webchat

Get a deeper look at how you can leverage LiveVox’s webchat to optimize your website by downloading this brief. Simply fill out the form below to get instant access.

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In-Depth Look at Chatbots

Get a deeper look at how LiveVox’s native SMS and web chatbots can optimize your digital engagement by downloading this brief.

LiveVox [10 ways manage multichannel compliance / Tip Sheet]

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In-Depth Look at LiveVox CRM and Agent Experience

Creating optimal experiences for agents creates decreases call handle times, improving customer experience, and reducing agent attrition. Simply fill out the form below to get instant access.

Platform Overview:

LiveVox’s Contact Center Platform

Learn how LiveVox’s unified platform seamlessly integrates omnichannel communications, AI, CRM, and Workforce Engagement Management.

Ready to boost performance and exceed expectations?

See What You Can Do With LiveVox's Proven Cloud Platform Today.

Get immediate KPI and bottom-line gains right now
Save time switching between windows with all the tools your team needs in a single screen
Improve customer loyalty and satisfaction in every interaction, including self-service on any channel
Make faster, data-backed decisions using pre-integrated powerful analytics
Configure our modules, APIs, data, and growing partner network to fit your specific needs

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Ready to boost performance and exceed expectations?

Change The Game For Your Contact Center. Get the Enterprise Plan Today!

Get immediate KPI and bottom-line gains right now
Save time switching between windows with all the tools your team needs in a single screen
Improve customer loyalty and satisfaction in every interaction, including self-service on any channel
Make faster, data-backed decisions using pre-integrated powerful analytics
Configure our modules, APIs, data, and growing partner network to fit your specific needs

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Ready to boost performance and exceed expectations?

Change The Game For Your Contact Center. Get the Professional Plan Today!

Get immediate KPI and bottom-line gains right now
Save time switching between windows with all the tools your team needs in a single screen
Improve customer loyalty and satisfaction in every interaction, including self-service on any channel
Make faster, data-backed decisions using pre-integrated powerful analytics
Configure our modules, APIs, data, and growing partner network to fit your specific needs

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Ready to boost performance and exceed expectations?

Change The Game For Your Contact Center. Get the Essential Plan Today!

Get immediate KPI and bottom-line gains right now
Save time switching between windows with all the tools your team needs in a single screen
Improve customer loyalty and satisfaction in every interaction, including self-service on any channel
Make faster, data-backed decisions using pre-integrated powerful analytics
Configure our modules, APIs, data, and growing partner network to fit your specific needs

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Download Now

What is STIR/Shaken and why does it matter?

Read this extended overview for a better understanding of STIR/Shaken, how it may impact your outreach efforts, and how to prepare for it.

Omnichannel / AI:

Deliver Frictionless Experiences Across Channels

See how LiveVox’s Omnichannel / AI tools help make life easier for your customers and agents with easy, connected, cross-channel conversations.

Extended Brief:

LV 19

The latest version of our comprehensive, open platform simplifies how contact center professionals and their teams can deliver exceptional customer service journeys and operational performance, even as their environment grows increasingly challenging and complex.

Infographic

LiveVox Partner Program Overview

Become a game changer in customer engagement innovation.

Tipsheet:

5 Ways to Maximize Performance

Customers expect their interactions with the contact center to be fast, personalized, and effortless. It would help if agents had insight into past behaviors, trends, and unspoken needs. At the same time, siloed data and functions make it hard to get visibility into the customer journey.