LiveVox Products | Omnichannel
Create conversations on your website that improve customer satisfaction and layer in AI for self-service use cases.
Key Benefits of LiveVox’s Webchat
Webchat makes round the clock support a reality, boosting customer satisfaction and experience by reducing hold times. Let customers or agents initiate chat sessions proactively and immediately when the need arises.
Personalize Each Interaction
Empower agents to engage seamlessly with customers across channels by arming them with an enriched agent desktop that includes the customer’s account information and previous interaction history.
Easy to Set Up
LiveVox makes it easy to embed a webchat function on your existing website. Webchats can be implemented across your entire site or on specific pages and can be branded to match your site’s look and feel.
Meet customers where they are
Help customers self-navigate resolutions with an easily embeddable Webchat solution that can be configured as an automatic pop-up or customer-initiated experience.
Learn more by reading this blog post.
Layer in chatbots
Use chatbots and prewritten messages for 24/7 support that’s fast and efficient. Chatbots can be fully integrated and easily configured to fit your specific business needs.
Personalize your chatbot logic with LiveVox’s CRM.
Close the cross-channel gap
Equip agents with enriched desktops that include chat transcripts, account information, and previous interaction history to personalize each conversation.
Learn more about LiveVox’s Agent Desktops.
See Webchat in Action
LiveVox Omnichannel Capabilities
- Multichannel Agent Desktop
- Blended voice and message routing
- Mass and 2-Way Email
- Mass and 2-Way SMS
- Virtual Agents
- 2-Way Webchat
- Template Creation & Canned Messages
- Compliance with CTIA Standards and CAN-SPAM
- Embedded Consent Management
- Outbound Campaign Configuration
- Campaign Dashboard
- Multichannel Reporting
- Native CRM and WFO Functionality
Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.