LiveVox Products | CRM

Consent & Preference Management

Embed consent and customer preference into campaigns and automatically update records across an omnichannel environment.
LiveVox [Consent & Preference Management / woman on phone]

Key Benefits of LiveVox’s Consent & Preference Management

Add channels, not risk

LiveVox’s compliance features are embedded into all channel functionality, so you’ll never need to add them as you grow your channel suite.

Keep preferences up to date

Consent revocation is the most difficult compliance element to track and manage. LiveVox makes it easier with unified profiles that automatically update changes as they are made.


Match engagement with consent status

Compliance concerns can get in the way of how you connect with your customers. Always meet them on their channel of choice with up-to-date preferences and channel consent in mind.

LiveVox Voice Panel

Consent verification at every step

Embed consent management across all interactions to capitalize on every opportunity to capture and update consent across the customer journey.

Learn more about omnichannel compliance.

Match customer preferences

Consent preferences are managed for Voice across cell phones, Email, and SMS channels and made part of the customer’s profile using LiveVox’s CRM functionality.

Optimize compliance with robust contact controls.

LiveVox [woman / opt-in/out preferences]
Record Everything

Open new ways to communicate

Scripting can guide agents to capture consent for new channels, creating more paths to digitally engage with your customers.

Learn more about LiveVox’s Omnichannel solution.

LiveVox [compliance-focused / eBook]


Trusted And Trackable Consent Made Simple

Mitigate risk, not reward with our free eBook that covers communication regulations for financial services, and how to adopt a compliance-first mindset in your contact center strategies.

LiveVox [CRM / brochure]


Learn about LiveVox’s other CRM offerings

Consent management functionality is just one of many ways LiveVox helps drive personalized customer experiences. Dive deeper into all of LiveVox’s CRM capabilities by downloading this brochure.

Providing consent management for businesses just like you

“With complete visibility and control across the customer journey — and the ability to track email consent — we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels.”

—Director of Operational Strategies, Business Servicer

Learn more about this product

Check out our Frequently Asked Questions below.

Why choose LiveVox for your contact center consent management software?

In many situations, agents must obtain consent before calling, sending emails and texts, or chatting with customers, requiring contact centers to manage the capture and revocation of consent across interactions. LiveVox embeds consent and customer preferences into campaigns and automatically update records across an omnichannel environment.

LiveVox’s compliance features are embedded into all channel functionality, so organizations never need to add them as they grow their channel suite, enabling contact centers to add channels seamlessly without adding risk. We know that consent revocation is the most difficult compliance element to track and manage. We make it easier with unified profiles that automatically update opt-in and preference changes as they are made.

Essential features of a consent management and compliance-focused contact center solution

LiveVox offers an impressive and battle-tested risk mitigation suite with robust consent and quality management features that help give contact center leaders peace of mind. These include:

  • HCI® and HTI®
  • Embedded multichannel consent management
  • Attempt supervisor
  • 100% call and screen recording with SpeechIQ®
  • PCI-certified secure payment capture
  • DNC controls
  • Cell phone scrubs
  • Agent scripts.

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Integrated Agent Workflows

LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.

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An Industry-Leading End-to-End SLA

Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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LiveVox is proud to be both PCI and SOC 2 Compliant.