Key Benefits of LiveVox’s Consent & Preference Management
Add channels, not risk
Keep preferences up to date
Consent revocation is the most difficult compliance element to track and manage. LiveVox makes it easier with unified profiles that automatically update changes as they are made.
Match engagement with consent status
Compliance concerns can get in the way of how you connect with your customers. Always meet them on their channel of choice with up-to-date preferences and channel consent in mind.
Consent verification at every step
Embed consent management across all interactions to capitalize on every opportunity to capture and update consent across the customer journey.
Learn more about omnichannel compliance.
Match customer preferences
Consent preferences are managed for Voice across cell phones, Email, and SMS channels and made part of the customer’s profile using LiveVox’s CRM functionality.
Optimize compliance with robust contact controls.
Trusted And Trackable Consent Made Simple
Mitigate risk, not reward with our free eBook that covers communication regulations for financial services, and how to adopt a compliance-first mindset in your contact center strategies.
Providing consent management for businesses just like you
“With complete visibility and control across the customer journey — and the ability to track email consent — we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels.”
—Director of Operational Strategies, Business Servicer
Learn more about this product
Check out our Frequently Asked Questions below.
Why choose LiveVox for your contact center consent management software?
In many situations, agents must obtain consent before calling, sending emails and texts, or chatting with customers, requiring contact centers to manage the capture and revocation of consent across interactions. LiveVox embeds consent and customer preferences into campaigns and automatically update records across an omnichannel environment.
LiveVox’s compliance features are embedded into all channel functionality, so organizations never need to add them as they grow their channel suite, enabling contact centers to add channels seamlessly without adding risk. We know that consent revocation is the most difficult compliance element to track and manage. We make it easier with unified profiles that automatically update opt-in and preference changes as they are made.
Essential features of a consent management and compliance-focused contact center solution
- HCI® and HTI®
- Embedded multichannel consent management
- Attempt supervisor
- 100% call and screen recording with SpeechIQ®
- PCI-certified secure payment capture
- DNC controls
- Cell phone scrubs
- Agent scripts.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security