LiveVox Products | CRM
Consent & Preference Management
Simplify how you track and manage consent and customer preferences across an omnichannel environment.
Key Benefits of LiveVox’s Consent & Preference Management
Add channels, not risk
LiveVox’s compliance features are embedded into all channel functionality, so you’ll never need to add them as you grow your channel suite.
Keep preferences up to date
Consent revocation is the most difficult compliance element to track and manage. LiveVox makes it easier with unified profiles that automatically update changes as they are made.
Match engagement with consent status
Compliance concerns can get in the way of how you connect with your customers. Always meet them on their channel of choice with up-to-date preferences and channel consent in mind.
Consent verification at every step
Embed consent management across all interactions to capitalize on every opportunity to capture and update consent across the customer journey.
Learn more about omnichannel compliance.
Match customer preferences
Consent preferences are managed for Voice across cell phones, Email, and SMS channels and made part of the customer’s profile using LiveVox’s CRM functionality.
Optimize compliance with robust contact controls.
“With complete visibility and control across the customer journey — and the ability to track email consent — we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels.”
Director of Operational Strategies, Business Servicer
See Consent Management in Action
LiveVox CRM Capabilities
- Multichannel Interaction History
- Advanced Filtering and Field Mapping
- Multichannel Consent Management and Suppression List
- Contact Attempt Management
- Configurable Segmentation
- Contact Notes and Attachment Library
- Agent Desktop Editor
- Campaign and Workflow Management
- Voice and Multichannel Inbox
- Integrated Scripting and Ticketing
- Integrated Knowledge Base
- API Call Outs to 3rd Party Systems
- Web-Intake Form
- Integrated WFO tools
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.