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LiveVox Products | CRM

Consent & Preference Management

Simplify how you track and manage consent and customer preferences across an omnichannel environment.

Key Benefits of LiveVox’s Consent & Preference Management

Add channels, not risk

LiveVox’s compliance features are embedded into all channel functionality, so you’ll never need to add them as you grow your channel suite.

Keep preferences up to date

Consent revocation is the most difficult compliance element to track and manage. LiveVox makes it easier with unified profiles that automatically update changes as they are made.

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Match engagement with consent status

Compliance concerns can get in the way of how you connect with your customers. Always meet them on their channel of choice with up-to-date preferences and channel consent in mind.

eBook

Trusted And Trackable Consent Made Simple

Mitigate risk, not reward with our free eBook that covers communication regulations for financial services, and how to adopt a compliance-first mindset in your contact center strategies.

LiveVox eBook: Omnichannel Compliance
Versatile Alerts

Consent verification at every step

Embed consent management across all interactions to capitalize on every opportunity to capture and update consent across the customer journey.

Learn more about omnichannel compliance.

Match customer preferences

Consent preferences are managed for Voice across cell phones, Email, and SMS channels and made part of the customer’s profile using LiveVox’s CRM functionality.

Optimize compliance with robust contact controls.

Customize Ticketing

Open new ways to communicate

Scripting can guide agents to capture consent for new channels, creating more paths to digitally engage with your customers.

Learn more about LiveVox’s Omnichannel solution.

See Consent Management in Action

LiveVox Consent Management

LiveVox CRM Capabilities

  • Multichannel Interaction History
  • Advanced Filtering and Field Mapping
  • Multichannel Consent Management and Suppression List
  • Contact Attempt Management
  • Configurable Segmentation
  • Contact Notes and Attachment Library
  • Agent Desktop Editor
  • Campaign and Workflow Management
  • Voice and Multichannel Inbox
  • Integrated Scripting and Ticketing
  • Integrated Knowledge Base
  • API Call Outs to 3rd Party Systems
  • Web-Intake Form
  • Integrated WFO tools

Learn about LiveVox’s other CRM offerings

Consent management functionality is just one of many ways LiveVox helps drive personalized customer experiences. Dive deeper into all of LiveVox’s CRM capabilities by downloading this brochure.

LiveVox CRM Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.