In many situations, agents must obtain consent before calling, sending emails and texts, or chatting with customers, requiring contact centers to manage the capture and revocation of consent across interactions. LiveVox embeds consent and customer preferences into campaigns and automatically update records across an omnichannel environment.

LiveVox’s compliance features are embedded into all channel functionality, so organizations never need to add them as they grow their channel suite, enabling contact centers to add channels seamlessly without adding risk. We know that consent revocation is the most difficult compliance element to track and manage. We make it easier with unified profiles that automatically update opt-in and preference changes as they are made.