LiveVox Products | Contact Center Consent Management

Manage Consent Across an Entire Campaign or Per Contact

Embed consent and customer preference into campaigns and automatically update records across an omnichannel environment. LiveVox makes contact center consent management easy.

LiveVox [Consent & Preference Management / woman on phone]

Key Benefits of LiveVox’s Consent & Preference Management

Add channels, not risk

LiveVox’s compliance features are embedded into all channel functionality, so you’ll never need to add them as you grow your channel suite.

Keep preferences up to date

Consent revocation is the most difficult compliance element to track and manage. LiveVox makes it easier with unified profiles that automatically update changes as they are made.


Match engagement with consent status

Compliance concerns can get in the way of how you connect with your customers. Always meet them on their channel of choice with up-to-date preferences and channel consent in mind.

LiveVox Voice Panel

Consent verification at every step

Embed consent management across all interactions to capitalize on every opportunity to capture and update consent across the customer journey.

Learn more about omnichannel compliance.

Match customer preferences

Consent preferences are managed for Voice across cell phones, Email, and SMS channels and made part of the customer’s profile using LiveVox’s CRM functionality.

Optimize compliance with robust contact controls.

LiveVox [woman / opt-in/out preferences]
Record Everything

Open new ways to communicate

Scripting can guide agents to capture consent for new channels, creating more paths to digitally engage with your customers.

Learn more about LiveVox’s Omnichannel solution.

LiveVox [compliance-focused / eBook]


Trusted And Trackable Consent Made Simple

Mitigate risk, not reward with our free eBook that covers communication regulations for financial services, and how to adopt a compliance-first mindset in your contact center strategies.

LiveVox [CRM / brochure]


Learn about LiveVox’s other CRM offerings

Consent management functionality is just one of many ways LiveVox helps drive personalized customer experiences. Dive deeper into all of LiveVox’s CRM capabilities by downloading this brochure.

Providing consent management for businesses just like you

“With complete visibility and control across the customer journey — and the ability to track email consent — we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels.”

—Director of Operational Strategies, Business Servicer

Learn more about this product

Check out our Frequently Asked Questions below.

Why choose LiveVox for your contact center consent management software?

In many situations, agents must obtain consent before calling, sending emails and texts, or chatting with customers, requiring contact centers to manage the capture and revocation of consent across interactions. LiveVox embeds consent and customer preferences into campaigns and automatically update records across an omnichannel environment.

LiveVox’s compliance features are embedded into all channel functionality, so organizations never need to add them as they grow their channel suite, enabling contact centers to add channels seamlessly without adding risk. We know that consent revocation is the most difficult compliance element to track and manage. We make it easier with unified profiles that automatically update opt-in and preference changes as they are made.

Essential features of a consent management and compliance-focused contact center solution

LiveVox offers an impressive and battle-tested risk mitigation suite with robust consent and quality management features that help give contact center leaders peace of mind. These include:

  • HCI® and HTI®
  • Embedded multichannel consent management
  • Attempt supervisor
  • 100% call and screen recording with SpeechIQ®
  • PCI-certified secure payment capture
  • DNC controls
  • Cell phone scrubs
  • Agent scripts.

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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LiveVox is proud to be both PCI and SOC 2 Compliant.