Key Benefits of LiveVox’s Consent & Preference Management
Add channels, not risk
Keep preferences up to date
Consent revocation is the most difficult compliance element to track and manage. LiveVox makes it easier with unified profiles that automatically update changes as they are made.
Match engagement with consent status
Compliance concerns can get in the way of how you connect with your customers. Always meet them on their channel of choice with up-to-date preferences and channel consent in mind.
Consent verification at every step
Embed consent management across all interactions to capitalize on every opportunity to capture and update consent across the customer journey.
Learn more about omnichannel compliance.
Match customer preferences
Consent preferences are managed for Voice across cell phones, Email, and SMS channels and made part of the customer’s profile using LiveVox’s CRM functionality.
Optimize compliance with robust contact controls.
Trusted And Trackable Consent Made Simple
Mitigate risk, not reward with our free eBook that covers communication regulations for financial services, and how to adopt a compliance-first mindset in your contact center strategies.
Providing consent management for businesses just like you
“With complete visibility and control across the customer journey — and the ability to track email consent — we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels.”
—Director of Operational Strategies, Business Servicer
Learn more about this product
Check out our Frequently Asked Questions below.
Why choose LiveVox for your contact center consent management software?
In many situations, agents must obtain consent before calling, sending emails and texts, or chatting with customers, requiring contact centers to manage the capture and revocation of consent across interactions. LiveVox embeds consent and customer preferences into campaigns and automatically update records across an omnichannel environment.
LiveVox’s compliance features are embedded into all channel functionality, so organizations never need to add them as they grow their channel suite, enabling contact centers to add channels seamlessly without adding risk. We know that consent revocation is the most difficult compliance element to track and manage. We make it easier with unified profiles that automatically update opt-in and preference changes as they are made.
Essential features of a consent management and compliance-focused contact center solution
- HCI® and HTI®
- Embedded multichannel consent management
- Attempt supervisor
- 100% call and screen recording with SpeechIQ®
- PCI-certified secure payment capture
- DNC controls
- Cell phone scrubs
- Agent scripts.
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Integrated Agent Workflows
LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.
An Industry-Leading End-to-End SLA
Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.