Customer experience (CX) software for insurance

Peace of Mind- Delivered

Provide policyholders with greater access and transparency.
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Make it easy for policyholders to understand their options.
Streamline processes and provide personalized services throughout the customer journey with customer experience software for insurance.
Simplify Insurance

Use self-service to make it easy to shop, apply for and manage policies.
Streamline Claims Process
Communicate status feedback better, minimizing stress for policyholders.
Personalize Services
Leverage AI for personalized assistance, streamlining solutions for every policyholder.
Map Customer Journey
Build better customer journeys anytime, anywhere, using AI, customer feedback, and interactions data.
Experience Optimization (Enlighten XO)
Purpose-built AI for CX that analyzes conversations with agents and automatically uses insights to build effective self-service and optimize processes.
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Solutions to any CX problem

Enlighten Autopilot
Allow your policyholders an end-to-end self-service experience anywhere, anytime for any need.
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Journey Orchestration
Elevate your policyholders experience by connecting with them effortlessly and intelligently across all channels.
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Digital and Self Service
Proactively empower your policyholders to solve problems faster on their own with intelligent bots, virtual agents, and mobile support.
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Enlighten Copilot
Arm your agents with superpowers to increase efficiency with fewer repetitive tasks and faster access to knowledge policyholders need.
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“By reducing our handle time with CXone, we’re saving money, increasing service levels and keeping our customers happy.”
Tobie Seymour
Head of Operations Millennial Specialty Insurance
Related Resources
Case Studies

Farmers Insurance

Founded in 1928, Farmers Insurance® is one of the nation’s largest property-casualty insurers. Under the Farmers®, Foremost®, 21st Century and Bristol West® brands, Farmers Insurance is a leading U.S. insurer group, insuring automobiles, homes and small businesses.

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Case Studies

Grange Insurance

For generations, Grange Insurance and the independent agents who represent the company have been empowering people to live their lives with fewer worries by offering valuable insurance products and superior, hassle-free services that meet our customers’ changing needs.

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Case Studies

Northwestern Mutual leverages Nexidia Analytics to boost efficiency

What began as a single solution for analytics in the contact center has become part of a shift to data-driven improvements that will benefit the clients, field and employees of Northwestern Mutual.

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Resource Library
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If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

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