LiveVox [Performance and Compliance Dashboard / manager on computer]

LiveVox Solutions | Insurance

How Can You Change The Insurance Game?

The insurance industry is, and always has been, about service. That makes your company’s contact center the front-line for clients. Compliance, data security, and quicker resolution times have always been keys to success. But now? Delivering standout CX is the name of the game.

Enhance CX, AX, And Compliance. Exceed Expectations.

Want to ensure your insurance company has the tools needed to deliver standout service, plus drive client acquisition, growth, and retention? Today, it’s all about growth, CSAT, and long-term brand loyalty. Even with so many challenges, there are solutions at your fingertips.

Set Your Company Apart With Standout Service

A cloud platform should help you put customers first:

+ Choose a cloud platform built to help with customer care
+ Gain a 360° view of customers to understand needs
+ Boost AX and CX with integrated customer info / data
Deliver Seamless Convenience For Customers

How do you deliver seamless CX in the insurance industry?

+ Offer seamless 24/7/365 self-service using digital / AI
+ Improve operations / KPIs with tailored workflows
+ Use automation to make life easier for agents / customers
Boost Your Origination / Acquisition Numbers

Loan origination across channels can be simpler and more seamless:

+ Speed up processes with an integrated cloud platform
+ Apply 360° data from a unified CRM to secure more loans
+ Resolve claims faster with AI tools / live agent guidance

Deliver Seamless CX

Reduce Hold Times

Add Digital Channels

Address Compliance

Improve Security

Deliver Seamless CX Across All Touchpoints?

  1. Augment voice efforts with 24/7/365 digital channels / self-service options
  2. Employ routing that helps clients reach the best agent / department
  3. Offer secure payment options via phone / SMS / website / virtual agents
  4. Use AI to automate offers / payments /  self-service / compliance / QM 
  5. Optimize agent dashboard with unified channel analytics / data insights

See Why Seamless CX Helps Drive ROI

Reduce Long Hold Times For Insurance Follow-Ups?

  1. Use cloud solutions that automate the hold process to drive efficiency
  2. Use digital alternatives that increase self-service options and FCR metrics
  3. Add 24/7/365 digital channels / self-service options to your voice efforts
  4. Enable routing that helps clients reach the best agent / department
  5. Connect cross-channel threads for seamless digital / AI → voice transition

See How To Speed Up Client Resolutions

Add Digital Without A Loss In Personalized Service?

  1. Deliver tailored, actionable, and consistent conversations across channels
  2. Map full client profiles with insights throughout the sales funnel
  3. Know clients instantly upon connection with complete client data
  4. Track inbound / outbound journeys to help agents add personal touches
  5. Orchestrate systems, data streams, modules, APIs, partners, and more

See What A Digital-First Strategy Can Do

Address Compliance Regulations / Data Governance?

  1. Gain complete risk coverage spanning TCPA, CFPB, CTIA, and more
  2. Add proven tools purpose-built for outbound voice / SMS compliance
  3. Look for solutions backed by favorable federal and local court rulings
  4. Reduce risk / errors with built-in contact controls / consent tracking
  5. Boost results with features like analytics / scripting / DNC lists

See How To Simplify Compliance

Find Cost-Effective Ways To Improve Security Protocols?

  1. Choose a public cloud environment for maximum data security
  2. Eliminate the burden of managing certifications and security yourself
  3. Meet payment security requirements with a PCI-DSS certified platform
  4. Use tools that safeguard sensitive payment info, even during self-service
  5. Select a partner that proactively detects / fixes errors before issues arise

See What Proven Data Security Looks Like

The Contact Center Platform
That Helps You Do Insurance Differently

Keeping up with the pace of change in customer communications is a constant challenge. With LiveVox’s cloud contact center platform, you can redefine customer engagement and deliver game-changing performance.

Omnichannel / AI
  • Meet Customers On Their Channels Of Choice
  • Provide AI-Powered Self-Service Options
  • Voice, Chat, SMS, Email, And More

360° Customer Profiles & History
  • Full Picture Of Your Customers
  • Sync Info Across Systems
  • Update Profiles In Real-Time

Configurable Agent Desktop
  • Single Pane Of Glass View
  • Clean, Efficient User Interface
  • Automatic Screen Pops

Agent Scripting
  • Dynamic, Trigger-Based Scripts
  • Get Agents Up To Speed Fast
  • Guide Them With Key Info

Secure Payment Capture
  • Protect Customer Information
  • Self-Service Payment Option
  • Offload Payment Security Burden

Integrated Agent Workflows
  • Weave Systems And Data Streams
  • Intelligent And Automated
  • Easy To Build, Easy To Fine-Tune

Speech Analytics
  • Advanced Search
  • Automated And Manual Scorecards
  • Call Driver / Disposition Reports
  • Sentiment Analytics
  • AI-Triggered Notifications And More…

Quality & Compliance Management
  • Monitor 100% Of Interactions
  • Custom Scorecards And Filters
  • Reduce Risk Across Channels

Complete Product List
  • Channels, AI, Contact Center CRM, WEM Tools
  • Seamless Integration, Frictionless Experiences
  • Highest Risk Mitigation And Data Security Levels

Analyst Report

Selling And Upselling In Financial Services

Get tips from Frost & Sullivan’s on how to turn your company’s contact center into a profit center.

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

See More

AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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LiveVox is proud to be both PCI and SOC 2 Compliant.