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LiveVox is dedicated to creating reliable, easy-to-use technology that enables your contact center to maximize its potential. Browse through our latest news or watch something in our webinar library.
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LiveVox Study Reveals Contact Centers Have Increased Adoption of AI, But Struggle to Capture ROI
The research study finds that despite increased interest in AI technology, only 44% of organizations experience benefits from implementing AI tools in their contact center SAN FRANCISCO, CA – May 4, 2022 – LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ: LVOX), a leading cloud-based...
News Archives
LiveVox and Omdia Study Finds that Slow Digital Adoption and Unnecessary Complexity in the Contact Center Harm Customer Experience by Impeding Agent Productivity
New study finds that 74% of the most digitally savvy companies still can’t identify the same customer across different engagement channels SAN FRANCISCO, CA – May 4, 2022 – LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ: LVOX), a leading...
CFNA, a Bridgestone company, Partners with LiveVox to Enhance Contact Center Customer Experience
LiveVox’s omnichannel contact center solutions to deliver advanced personalization and seamless self-service capabilities for CFNA customers SAN FRANCISCO, CA – April 11, 2022 – LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ: LVOX), a leading...
LiveVox Unveils ACTivate, Its New Purpose-Built Channel Partner Program
New channel program will leverage LiveVox’s sales enablement, technical guidance, and competitive incentives to enable partners to deliver powerful digital transformation projects and differentiate the value they provide to contact center customers SAN...
LiveVox’s SpeechIQ® with Quality Management Awarded Best Innovation in Customer Experience at Enterprise Connect 2022
AI-powered speech analytics with pre-integrated quality management capabilities provides 100% visibility into voice, email, SMS, and chat conversations with targeted coaching and eLearning capabilities to improve contact center performance SAN FRANCISCO, CA...
LiveVox to Sponsor and Present at Enterprise Connect Conference, Focusing on Practical AI Solutions and Digital Messaging for the Contact Center
The Company will showcase its ecosystem of out-of-the-box unified CCaaS solutions including Omnichannel, AI, CRM, and Workforce Engagement Management, as well as its PBX, BusinessPhone SAN FRANCISCO, CA – March 18, 2022 – LiveVox Holdings, Inc. (“LiveVox” or...
LiveVox Adds Sandler Partners to Growing Channel Program
New strategic partnership expands the Company’s ecosystem to six channel partners and two key senior hires in under a year SAN FRANCISCO, CA – February 28, 2022 – LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ: LVOX), a leading cloud-based...
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
