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LiveVox Announces Workforce Management Solution to Address Today’s Biggest Challenges in the Contact Center
The cutting-edge, simplified approach to workforce management will enhance LiveVox’s CCaaS offering, creating a comprehensive, one-stop platform for its customers SAN FRANCISCO, CA – October 25, 2021 – LiveVox Holdings, Inc. (“LiveVox” or the “Company”), a leading cloud-based provider of customer...
News Archives
LiveVox Launches SmartStart Program, Powering Speed-to-Value for Contact Centers
LiveVox’s SmartStart portal, with incorporated industry best practices, provides contact centers immediate platform readiness, with access to essential LiveVox applications and processes; delivering ROI three times faster SAN FRANCISCO, CA – October 14, 2021...
LiveVox Continues to Scale Its Channel Program, Hires Industry Veteran MeiLee Langley as Senior Director
SAN FRANCISCO, CA – October 12, 2021 – LiveVox Holdings, Inc. (“LiveVox” or the “Company”), a leading cloud-based provider of customer service and digital engagement tools, has announced the hire of MeiLee Langley as Senior Director, Channel Marketing....
LiveVox’s Next-Gen Contact Center Platform Delivers 229% ROI According to Total Economic Impact Study
Independent study evaluates the financial impact of deploying LiveVox’s Blended Omnichannel and purpose-built CRM together for improved agent and customer experience SAN FRANCISCO, CA – August 5, 2021 – LiveVox Holdings, Inc. (“LiveVox” or the “Company”), a...
LiveVox Study Finds That Many Contact Center Leaders Do Not Want to Keep Agents Remote Despite Recent Business Benefits
2nd edition of the study finds that technology, training, and building an agent community are keys to a successful hybrid work model for the future SAN FRANCISCO, CA – July 27, 2021 – LiveVox Holdings, Inc. (“LiveVox” or the “Company”), a leading cloud-based...
How Workforce Optimization Puts Supervisors in the Driver’s Seat to Achieve Omnichannel Excellence
Integrating CX platforms with agent performance enhancement tools will help contact centers gain valuable data that can improve customer interactions, finds Frost & Sullivan SANTA CLARA, Calif. – July 13, 2021– An important outcome of the increasing...
LiveVox, A Leading Cloud-Based Contact Center Platform, to Become Publicly Traded Following Business Combination with Crescent Acquisition Corp
San Francisco, CA – June 21, 2021 – LiveVox Holdings, Inc. (“LiveVox” or the “Company”), a leading cloud-based provider of customer service and digital engagement tools, today announced that it completed its previously announced business combination with...
Why LiveVox?
Learn why leading contact centers chose LiveVox as their call center for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
