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LiveVox Study Finds That Many Contact Center Leaders Do Not Want to Keep Agents Remote Despite Recent Business Benefits
2nd edition of the study finds that technology, training, and building an agent community are keys to a successful hybrid work model for the future SAN FRANCISCO, CA – July 27, 2021 – LiveVox Holdings, Inc. (“LiveVox” or the “Company”), a leading cloud-based provider of customer service and...
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How Workforce Optimization Puts Supervisors in the Driver’s Seat to Achieve Omnichannel Excellence
Integrating CX platforms with agent performance enhancement tools will help contact centers gain valuable data that can improve customer interactions, finds Frost & Sullivan SANTA CLARA, Calif. – July 13, 2021– An important outcome of the increasing...
LiveVox, A Leading Cloud-Based Contact Center Platform, to Become Publicly Traded Following Business Combination with Crescent Acquisition Corp
San Francisco, CA – June 21, 2021 – LiveVox Holdings, Inc. (“LiveVox” or the “Company”), a leading cloud-based provider of customer service and digital engagement tools, today announced that it completed its previously announced business combination with...
LiveVox Hires Industry Veteran Dan DeLozier to Lead Channel Strategy & Expansion
SAN FRANCISCO--LiveVox Holdings, Inc. (“LiveVox” or the “Company”), a leading cloud-based provider of customer service and digital engagement tools, has announced the hire of Dan DeLozier as Area Vice President of Channel and Alliances. LiveVox will draw on...
LiveVox Introduces LiveVox Bot to Seamlessly Connect Customer Journeys
The intelligent virtual assistant delivers a personalized conversation experience for customers while making chatbot administration easy for contact center managers SAN FRANCISCO, CA – May 26, 2021 – LiveVox, Inc. (“LiveVox”), a leading cloud-based provider...
Frost & Sullivan Finds That Customer Experience Is a Top Driver for Digital Transformation
LiveVox’s omnichannel approach helps businesses improve both the agent and customer experience while lowering costs and delivering an attractive return on investment SAN FRANCISCO, CA – May 11, 2021 – LiveVox, Inc. (“LiveVox”), a leading cloud-based provider...
Research Study Commissioned by LiveVox Reveals Path to Improved Contact Center Agent and Customer Experience
Contact center platforms that have built-in CRMs are the solution to improving both agent and customer experience SAN FRANCISCO, CA – April 12, 2021 – LiveVox, Inc. (“LiveVox”), a leading cloud-based provider of customer service and digital engagement tools,...
Why LiveVox?
Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
