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Research Study Commissioned by LiveVox Reveals Path to Improved Contact Center Agent and Customer Experience
Contact center platforms that have built-in CRMs are the solution to improving both agent and customer experience SAN FRANCISCO, CA – April 12, 2021 – LiveVox, Inc. (“LiveVox”), a leading cloud-based provider of customer service and digital engagement tools, recently commissioned Forrester...
News Archives
LiveVox Announces Strategic Partnership with Telarus
The partnership with the global master agent will help LiveVox meet the growing demand for its omnichannel customer experiences and digital engagement tools SAN FRANCISCO, CA – April 6, 2021 – LiveVox, a leading cloud-based provider of customer service and...
LiveVox Announces Platform Update to Leverage Data Insights and Collaboration to Deliver Enhanced Customer and Agent Experience
Version 15 of the LiveVox platform includes improvements to agent experience, increased automation throughout the platform, and enhanced omnichannel communications SAN FRANCISCO, CA – March 25, 2021 – LiveVox, Inc. (“LiveVox”), a leading cloud-based provider...
REPAY and LiveVox Announce Partnership to Enhance Customer Experience and Improve Agent Performance
Partnership to enable LiveVox to accept credit, debit card, and ACH payment capabilities via online portal or agent-assisted transaction, designed to boost accounts receivable and collections results ATLANTA, December 17, 2020 -- Repay Holdings Corporation...
LiveVox Announces Acquisition of SpeechIQ
SAN FRANCISCO, CA — January 27, 2020 — LiveVox, the leading provider of customer service and digital engagement tools, today announced the acquisition of SpeechIQ. SpeechIQ is an AI-driven speech analytics and quality assurance platform that will enable...
LiveVox and Strategic Link Lead an Omnichannel Think Tank at Customer Contact Week Winter 2020
LiveVox Sr. Director of Product Marketing, Jim Lynch, will join Jennifer Kuechler, COO, Strategic Link, to share how contact centers are using data to simplify the path to a personalized customer experience with new channels. The session, “Omnichannel Think...
LiveVox Acquires Teckst, Expanding Omnichannel Engagement Capability for the Enterprise
LiveVox U-Series offering Pushes Deeper into Digital Engagement. SAN FRANCISCO, CA — December 10, 2019 — LiveVox, the leading provider of customer service and digital engagement tools, today announced the acquisition of privately-held Teckst, a leader in...
Why LiveVox?
Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
