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LiveVox is dedicated to creating reliable, easy-to-use technology that enables your contact centers to maximize its potential. Browse through our latest news and join one of our upcoming sessions or check out our webinar library.
SAN FRANCISCO, CA — January 27, 2020 — LiveVox, the leading provider of customer service and digital engagement tools, today announced the acquisition of SpeechIQ. SpeechIQ is an AI-driven speech analytics and quality assurance platform that will enable LiveVox to substantially strengthen its...
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News and Events
LiveVox Sr. Director of Product Marketing, Jim Lynch, will join Jennifer Kuechler, COO, Strategic Link, to share how contact...
LiveVox U-Series offering Pushes Deeper into Digital Engagement. SAN FRANCISCO, CA — December 10, 2019 — LiveVox, the leading...
LiveVox General Counsel, Mark Mallah, joins Michele Shuster, Mac Murray and Shuster LLP, and Reid Houser, Sitel Operating...
LiveVox Shares Best Practices to Providing Seamless Omnichannel Engagement at Customer Contact Week Fall 2019
LiveVox Sr. Director of Product Marketing, Jim Lynch, will lead an interactive discussion group (IDG) covering top trends and...
LiveVox and TDECU Share Keys to Optimizing the Customer Experience in a Digital Environment at CCW 2019
Anthony Warden, VP of Contact Centers, Texas Dow Employees Credit Union (TDECU), and Boris Grinshpun, General Manager of Digital...
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.