Overview | Integrations Framework
Business Solutions Without Boundaries
Connect any REST-based API endpoint to our native CRM and achieve unified workflow automation while delivering continual customer service improvements.
Quickly connect disparate systems and platforms to scale as business requirements evolve without the need to custom integrate.
Easily extract, transfer, and load customer & campaign information between applications and automate any action or event for consistency & convenience.
Increase Customer Understanding
Standardize data sets for a single pane of glass view into all activity across multiple systems of record.
Improve Speed With Less Effort
Centralize massive quantities of data without fear of losing vital time and effort. LiveVox’s APIs speed up the migration of complex data sets between systems.
Design Custom Integrations
Integrations can be built across APIs as well as ETL & RPA processes on the LiveVox platform, providing the flexibility to craft solutions uniquely tailored to your business.
Trigger Automated SMS & Email Campaigns
Create and deploy seamless end-to-end omnichannel campaign workflows that include cross-channel triggers with our SMS and Email APIs.
In-Depth Look at LiveVox Integrations Framework
Access broad integrations for cross-platform and external workflow orchestration.
List of LiveVox REST APIs
Create + manage accounts + retrieve account lists
Call Control API
Perform 1st + 3rd party call control
Create + manage + search campaigns
Configure data retrieval of lists and other properties
Manage contacts + pull contact information
Context Data API
Update client-specific key-value pairs
List client email addresses + send emails + share templates
Real-Time Reporting API
Retrieve campaign + queue stats in near real-time
Retrieve historical data such as agent stats and call history
Manage LiveVox API sessions including log in
List client SMS codes, share SMS templates, + send transactional messages
“With complete visibility and control across the customer journey….we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more proactive and intelligent strategies across new channels. As a result we saw an increase of ~50% in year-over-year revenue.”
— Director of Operational Strategies Business Services
Additional Reasons Why Contact Centers Choose LiveVox
Product-agnostic bidirectional data synch
We’ve designed the LiveVox platform to integrate with cloud-based systems via RESTful APIs as well as ETL and RPA processes, allowing our customers to extract deeper value from their existing systems and tools.
Learn more about LiveVox’s Integration approach.
Centralize data across systems and channels
The LiveVox API-first approach allows contact centers to develop and deploy automation in a structured and centralized way by providing the ability to dictate the frequency of each external request, ensuring the latest data is available when and how it’s preferred.
Learn more about LiveVox’s approach to Automation.
Break down silos
Streamline contact center operations and sync business processes across your entire application ecosystem directly from the Agent Desktop with public and external APIS that break down silos and simplify workflows.
Learn more about LiveVox’s Configurable Agent Desktop.