Integration Benefits
Scalability
Quickly connect disparate systems and platforms to scale as business requirements evolve without the need to custom integrate.
Automate Workflows
Easily extract, transfer, and load customer & campaign information between applications and automate any action or event for consistency & convenience.
Increase Customer Understanding
Standardize data sets for a single pane of glass view into all activity across multiple systems of record.
Improve Speed With Less Effort
Centralize massive quantities of data without fear of losing vital time and effort. LiveVox’s contact center APIs speed up the migration of complex data sets between systems.
Integrate Agent Workflows
Connect data across systems via multiple integration paths for display on configurable agent desktops and action data through our automated ticketing and agent script capabilities.
Trigger Automated SMS & Email Campaigns
Create and deploy seamless end-to-end omnichannel campaign workflows that include cross-channel triggers with our SMS and Email APIs.
Additional Reasons Why Contact Centers Choose LiveVox
Product-agnostic bidirectional data synch
We’ve designed the LiveVox platform to integrate with cloud-based systems via RESTful APIs as well as ETL and RPA processes, allowing our customers to extract deeper value from their existing systems and tools.
Centralize data across systems and channels
The LiveVox API-first approach allows contact centers to develop and deploy automation in a structured and centralized way by providing the ability to dictate the frequency of each external request, ensuring the latest data is available when and how it’s preferred.
Break down silos
Streamline contact center operations and sync business processes across your entire application ecosystem directly from the Agent Desktop with public and external APIS that break down silos and simplify workflows.
Brief
In-Depth Look at LiveVox Integrations Framework
Access broad integrations for cross-platform and external workflow orchestration.
Developer Portal
LiveVox Rest APIs
Leverage basic CRUD (create, read, update, and delete) capabilities through standard HTTP methods. Visit our Developer Portal to see how.
List of LiveVox REST APIs
- Account API
- Call Control API
- Campaign API
- Configuration API
- Contact API
- Context Data API
- Email API
- Real-Time Reporting API
- Reporting API
- Session API
- SMS API