LiveVox Products | Contact Center Outbound Software

A Holistic Outbound Suite for Collections, Service & More

Plan and execute sophisticated outbound campaigns with with our contact center software. LiveVox is your one point of control for contact lists, cadences, channel rotation, and analytics.

Key Benefits of Outbound with LiveVox

Run proactive agentless outbound campaigns

Utilize virtual agents, chatbots, and customizable email templates for automated agentless outbound contact and easily escalate to live agents as needed.

Tried and true outbound voice with self-service

Our comprehensive voice offering includes four outbound dialing systems including automated dialing.  Agents can focus on outbound or function in a blended environment, enabling you to choose the right option to meet every campaign need.

Connect every channel for one seamless journey

Voice, Email, SMS, and Webchat are connected so teams can quickly react to inbound conversations, triggered by outbound communications, with a threaded view of all previous outbound ad hoc and automated interactions in one easy to access place.  


Just-In-Time Voice Outreach

Maximize your rates for live and right-party contact and amplify business success with one standardized point of action equipped with over a hundred customizable fields and unlimited contact record importing.

LiveVox Platform Brochure
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Mitigate Risk, Not Reward

Increase productivity, improve the agent and customer experience, and mitigate risk across Voice, Email, and SMS outreach with a proven partner in compliance-first communication.

Unified CRM
Seamless Data Connection

Our Unified CRM purpose-built for contact centers links communication channels, information from other systems, and visualizes performance learnings in a single pane of glass for blended outreach attempts with escalations to live agent assistance.

Focused Campaigns
Focused Campaigns

Reduce the burden of manual administrative tasks and increase contact center productivity with focused segmentation and targeting based on real-time business results, specific communication events, or time-related schedules.



Consolidate all relevant information, including service activities, into a threaded view linked to customer account records. Effectively track, easily transfer, and seamlessly respond to omnichannel engagements for exceptional customer experiences.

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Tailored Workflows

Create a highly effective and automated customer journey with tailored workflows that trigger interactions based on pre-configured rules and account profile information. Help agents facilitate faster interactions by setting up navigation, screen layouts, quick links, and scripts to match the right tools with customer engagement needs.

What makes LiveVox the better platform for outbound call center campaigns?

What makes LiveVox the better platform for outbound call center campaigns?

Running effective outbound campaigns in today’s environment takes the right mix of channels, risk mitigation, and information about your customers.

LiveVox is uniquely equipped to help you because we deliver all 3 “C’s” you need in a single unified platform:

  1. Channel Solutions
  2. Compliance Focus
  3. Connected Data

1. Channel Solutions

Your prospects and customers are everywhere these days—using voice, email, text messaging, webchat, you name it. To reach people most effectively, engage them on the right channel, with the right message, at the right time.

When it comes to executing outbound campaigns, LiveVox sets you up for success from the start with best-in-class solutions that fit your goals:

  • Convert new prospects, and provide better service to existing customers, by contacting them on their channel of choice, whether that’s Voice, Email, or SMS
  • Increase the likelihood that more of your calls, emails, and text messages will achieve the response you want
  • LiveVox’s Unified CRM connects every channel, interaction, and piece of key data
  • Agents have the ability to shift seamlessly between outbound channels for more flexible and effective engagement
  • Equip agents with a complete picture of who they’re contacting, enabling them to personalize conversions with prospects and existing customers
  • Segmentation and targeting lets you easily create segmented campaign lists, persona groups, and targeted journeys informed by dynamic data and access

2. Compliance Focus

With LiveVox, you benefit from our proven track record in the courts, along with 20+ years of experience and expertise in delivering outbound solutions that improve productivity while also mitigating compliance risk.

No matter the channel—SMS, voice, email—we provide you the right outbound tools to help drive your bottom-line and address regulatory concerns at the same time:

  • Four Clouds™ outbound dialing systems, including the battle-tested HCI®, designed to fit your dialing strategies and level of risk-tolerance
  • HTI®, which leverages the same productivity and compliance principles as HCI®, now for SMS/MMS engagement
  • Text messaging and email solutions that enhance your outreach with robust campaign creation, including segmentation and automation, along with the ability to meet consumers on their preferred channel of choice
  • Embedded multichannel consent management lets you easily capture and track granting and revocation of consent across all channels

Best-in-class products that enable both performance and compliance: multichannel Attempt Supervisor, Two-Way Messaging, SpeechIQ® with Quality Management

3. Connected Data

LiveVox’s Unified CRM is pre-built into the platform so you can centralize customer profiles and interaction data into a single database across all channels.

Using these profiles, your managers can deploy outbound campaigns with speed from a single desktop, plus create custom fields, filters, multichannel workflows, and agent scripts on the fly.

With our Unified CRM at the core of your outbound campaigns, every channel, interaction, and piece of key data is connected and integrated to make your outreach even more effective:

  • Track all interactions in real-time and make easy updates to consent preferences
  • Give your agents access to screen pops with key customer data and multichannel contact history
  • Manage and collaborate on issues across the customer journey with an integrated ticketing system
  • Enable workflow waterfalls for continual multichannel contact attempts to support your lead generation efforts
  • Sync information across systems and manage your lead lists in one place to create targeted campaigns based on past outcomes, channel preferences, number of contact attempts, customer segmentation, or any rule needed

Whether your business is financial services, customer care, lead generation or something in between, LiveVox can help you strategize, execute, manage, track, and optimize every aspect of your outbound engagement.

Does LiveVox support inbound and omnichannel campaign management?

Yes, LiveVox supports both inbound and omnichannel campaign management so you can reach customers on their channel of choice.

We provide you with all the communication tools, compliance expertise, and integrated data needed to help manage multichannel, non-linear, two-way conversations: 

  • Powerful omnichannel, AI, and PBX solutions delivered in a single pane of glass
  • A 360-degree picture of all your campaigns across every channel
  • Key metrics and insights to understand and improve campaign performance
  • A unified omnichannel desktop with a single view of the customer, so agents never need to move between platforms or toggle between different tabs and screens
  • Rich customer profiles linked to each interaction that help agents to personalize conversations, deliver a better experience, and exceed expectations
  • Ability to configure the entire customer journey with customer preferences and consent status in mind, spanning voice, email, SMS, and webchat
  • Campaign creation support, including segmentation and targeting, for easier execution and tracking
  • User-friendly templates for consistent messaging that can scale across your organization
  • Embedded customer consent and channel preferences that update across campaigns as records change
  • Channel preferences automatically transfer to future workflows, so managing complex, multi-touch campaigns is simpler
  • Robust compliance controls and tools designed to help you mitigate regulatory risk without sacrificing campaign efficiency

The goal is to help you do more than just “manage” your omnichannel campaigns.

We want to equip you to deliver the most seamless omnichannel experiences possible. For your agents, managers, operators, and especially your customers.

LiveVox CRM Capabilities

  • Multichannel Interaction History
  • Advanced Filtering and Field Mapping
  • Multichannel Consent Management and Suppression List
  • Contact ID Re-association
  • Contact Attempt Management
  • Configurable Segmentation
  • Contact Notes and Attachment Library
  • CRM Contact Button
  • Agent Desktop Editor
  • Campaign and Workflow Management
  • Voice and Multichannel Inbox
  • Integrated Scripting and Ticketing
  • Integrated Knowledge Base
  • API Call Outs to 3rd Party Systems
  • Web-Intake Form
  • Integrated WEM tools
  • Embedded BI Dashboards


In-Depth look at LiveVox’s CRM offerings

From unified to configurable agent desktops, our purpose-built CRM provides your agents with everything they need to deliver exceptional service.

Unified CRM

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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LiveVox is proud to be both PCI and SOC 2 Compliant.


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