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LiveVox Products

A Holistic Outbound Suite

Plan and execute sophisticated outbound campaigns with one point of control for contact lists, cadences, channel rotation, and analytics.

LiveVox Outbound Benefits

Run proactive agentless outbound campaigns

Utilize virtual agents, chatbots, and customizable email templates for automated agentless outbound contact and easily escalate to live agents as needed.

Tried and true outbound voice with self-service

Our comprehensive voice offering includes four outbound dialing systems including automated dialing.  Agents can focus on outbound or function in a blended environment, enabling you to choose the right option to meet every campaign need.

Connect every channel for one seamless journey

Voice, Email, SMS, and Webchat are connected so teams can quickly react to inbound conversations, triggered by outbound communications, with a threaded view of all previous outbound ad hoc and automated interactions in one easy to access place.  

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Just-in-Time Voice Outreach

Maximize your rates for live and right-party contact and amplify business success with one standardized point of action equipped with over a hundred customizable fields and unlimited contact record importing.

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Mitigate risk, not reward

Increase productivity, improve the agent and customer experience, and mitigate risk across Voice, Email, and SMS outreach with a proven partner in compliance-first communication

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Seamless data connection

Our Unified CRM purpose-built for contact centers links communication channels, information from other systems, and visualizes performance learnings in a single pane of glass for blended outreach attempts with escalations to live agent assistance.

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How to Improve Your Quality Process with Speech Analytics

Focused campaigns

Reduce the burden of manual administrative tasks and increase contact center productivity with focused segmentation and targeting based on real-time business results, specific communication events, or time-related schedules.

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Ticketing

Consolidate all relevant information, including service activities, into a threaded view linked to customer account records. Effectively track, easily transfer, and seamlessly respond to omnichannel engagements for exceptional customer experiences.

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Tailored Workflows

Create a highly effective and automated customer journey with tailored workflows that trigger interactions based on pre-configured rules and account profile information. Help agents facilitate faster interactions by setting up navigation, screen layouts, quick links, and scripts to match the right tools with customer engagement needs.

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LiveVox CRM Capabilities

  • Multichannel Interaction History
  • Advanced Filtering and Field Mapping
  • Multichannel Consent Management and Suppression List
  • Contact Attempt Management
  • Account & Contact Mapping
  • Configurable Segmentation
  • Contact Notes and Attachment Library
  • Agent Desktop Editor
  • Campaign and Workflow Management
  • Voice and Multichannel Inbox
  • Integrated Scripting and Ticketing
  • Integrated Knowledge Base
  • API Call Outs to 3rd Party Systems
  • Web-Intake Form
  • Integrated WFO tools

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In-depth look at LiveVox’s CRM offerings

From unified to configurable agent desktops, our purpose-built CRM provides your agents with everything they need to deliver exceptional service.

LiveVox Platform Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.