(844) 207-6663

LiveVox Products

Next-Generation CRM

Help your agents improve customer experiences with LiveVox’s CRM, purpose-built for the contact center.

Key Benefits of LiveVox’s CRM

A CRM made for contact centers

How customers communicate will continue to evolve. LiveVox’s quarterly upgrades help you stay ahead of customer expectations and regulatory requirements.

Improve agent and customer experience

Enable agents to do their jobs better and more efficiently with a tool that connects everything they need into a configurable desktop that quiets the noise. 

Z

Maintain existing CRMs or systems of record

Benefit from a market-leading total cost of ownership model and ROI-driven engagement strategies and avoid heavy CapEx investments and integration hurdles.

Extended Overview

LiveVox Unified CRM

Get a deeper dive into LiveVox’s CRM solution.

LiveVox CRM Extended Overview

“With LiveVox, our team was able to respond to the customer and interaction data and make changes with the team quickly….[T]he ease of the LiveVox platform resulted in the best year of performance we have ever had for this project.”

—Anthony Baxtor | Dir. Customer Contact Mgmt., Alorica

Unified CRM

Centralize and standardize key customer and interaction data across all channels and applications into a single database, creating unified customer profiles with insight across the entire customer journey. 

Learn more about LiveVox’s Unified CRM solution.

Unified CRM Image
Configurable Agent Desktop Image

Configurable Agent Desktops

Enable agents to deliver great experiences consistently and efficiently with a desktop that is curated specifically to their role and is enriched with key consumer information.

Learn more about our Configurable Agent Desktops.

Agent Scripting

Agent desktops include account information alongside dynamic scripts that can be automatically presented based on specific customer attributes and conditional logic, enabling effective conversations.

Learn more about our Agent Scripting solution.

Agent Scripting Image
Ticketing Image

Ticketing

Consolidate all relevant service activities into a threaded view that is linked to the customer account record to effectively track, transfer, and seamlessly respond in a multichannel environment.

Learn more about our Ticketing solution.

Consent Management

Empower agents and managers to track customer preference changes on every communication channel and ensure all outreach engagement adheres to real-time consent status.

Learn more about our omnichannel consent management functionality.

Consent Management Image
Secure Payment Capture Image

Secure Payment Capture (SPC)

Make the experience of payments easy and secure by ensuring agents cannot hear or see payment information but can guide customers through the payment process in a more personal and “live” way. 

Learn more about how to address payment data security.

LiveVox CRM Capabilities

  • Multichannel Interaction History
  • Advanced Filtering and Field Mapping
  • Multichannel Consent Management and Suppression List
  • Contact Attempt Management
  • Configurable Segmentation
  • Contact Notes and Attachment Library
  • Agent Desktop Editor
  • Campaign and Workflow Management
  • Voice and Multichannel Inbox
  • Integrated Scripting and Ticketing
  • Integrated Knowledge Base
  • API Call Outs to 3rd Party Systems
  • Web-Intake Form
  • Integrated WFO tools

In-depth look at LiveVox’s CRM offerings

Dive deeper into all of LiveVox’s CRM offering by downloading this brochure.

LiveVox CRM Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.