LiveVox Products | CRM
Knowledge Center
Key Benefits of LiveVox’s Knowledge Center
Instill confidence in agents & impact CX across the contact center
Easily organize & present information to customers and employees via web widget or embedded frame within the Agent Desktop
Socialize internal knowledge to drive resolutions
Create a searchable public knowledge base of helpful articles to encourage self-service & leverage material for continuous agent training.
Ensure consistency & standardize your support processes
Click-of-a-button desktop access lets agents reference & share helpful content while interacting with customers over email, SMS, or chat sessions.
Create, collaborate, and share support content easily
Leverage pre-made templates and an intuitive editor to create insightful articles with rich formatting, infographics, and videos. Collaboration tools make it easy for authors to review feedback, leave comments for team members, and manage the publishing workflow.
Free up agent bandwidth & encourage self-service
Deflect repetitive questions and lower inbound costs by integrating LiveVox’s Knowledge Center with Webchat to let customers choose the best and fastest way to solve their problems.
Learn more about LiveVox’s Webchat capabilities.
![LiveVox [agent / webchat screens]](https://livevox.com/wp-content/uploads/2022/11/agent-record-webchat.png "agent-record-webchat")
![LiveVox [Knowledge Center / BI]](https://livevox.com/wp-content/uploads/2022/11/knowledge-center_BI.png "knowledge-center_BI")
Make better self-service decisions based on data
The LiveVox Knowledge Center continuously learns from user behavior to suggest the best help content. Determine new help content needs & craft trouble-shooting tips to help agents deliver consistent, high-quality service.
Learn more about LiveVox’s BI capabilities.
![LiveVox [knowledge center / brief]](https://livevox.com/wp-content/uploads/2022/11/knowledge-center_brief.jpg "knowledge-center_brief")
Brief
In-Depth Look at Knowledge Center
Get a deeper look at LiveVox’s knowledge base software in this Knowledge Center product overview.
Brochure
In Depth Look at LiveVox’s Next Generation CRM
Knowledge Center is just one of many ways LiveVox helps drive personalized customer experiences. Dive deeper into all of LiveVox’s CRM offerings by downloading this brochure.
![LiveVox [knowledge center / ROI doc]](https://livevox.com/wp-content/uploads/2022/11/knowledge-center_ROI-doc.jpg "knowledge-center_ROI-doc")
ROI
LiveVox Knowledge Center ROI Assessment
See the impact LiveVox’s Knowledge Center could have on your organization. Download our ROI assessment here.
Providing knowledge center solutions for businesses just like you
“The ability to have everything available on one platform and be able to not have to worry about the backend like we used to, went a long way in our decision-making process.”
—Daniel Torres | Director of IT, PBFCM
“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”
—Matt Murphy | Director of Workforce Management and Dialing Operations, Best Egg
“No matter what the challenge is, whatever the new thing is behind the next turn that you have to deal with in your business, you need a solution that can adapt…LiveVox is there in the boat with us.”
—VP | Workforce Management, Business Servicer
Why choose LiveVox for CRM knowledge center software for contact centers?
Advantages of a self-service knowledge base for customer service
The self-service knowledge base is beneficial for both the customer and the company, as it reduces wait time and resources needed in order to resolve issues. Further, the self-service solution often allows customers more control over their own experience by providing access to an extensive library of information that they can use at their own convenience and pace. With self-serve options from a reliable knowledge base, customers are able to quickly find answers and gain satisfaction from completing their tasks on their own timeline.
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Integrated Agent Workflows
LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.
An Industry-Leading End-to-End SLA
Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [Integrated Agent Workflows / Product Brief]](https://livevox.com/wp-content/uploads/2022/01/knowledge-center.jpg "knowledge-center")
![LiveVox [CRM overview brochure / thumbnail]](https://livevox.com/wp-content/uploads/2020/07/CRM_Brochure.jpg "CRM_Brochure")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/01/Omnichannel-AI.jpg "Omnichannel-AI")