LiveVox Products | CRM
Close the knowledge gap inside and out with a fully-fledged knowledge management solution.
Key Benefits of LiveVox’s Knowledge Center
Instill confidence in agents & impact CX across the contact center
Easily organize & present information to customers and employees via web widget or embedded frame within the Agent Desktop
Socialize internal knowledge to drive resolutions
Create a searchable public knowledge base of helpful articles to encourage self-service & leverage material for continuous agent training.
Ensure consistency & standardize your support processes
Click-of-a-button desktop access lets agents reference & share helpful content while interacting with customers over email, SMS, or chat sessions.
Create, collaborate, and share support content easily
Leverage pre-made templates and an intuitive editor to create insightful articles with rich formatting, infographics, and videos. Collaboration tools make it easy for authors to review feedback, leave comments for team members, and manage the publishing workflow.
Learn more about LiveVox’s Agent Desktop.
Free up agent bandwidth & encourage self-service
Deflect repetitive questions and lower inbound costs by integrating LiveVox’s Knowledge Center with Webchat to let customers choose the best and fastest way to solve their problems.
Learn more about LiveVox’s Webchat capabilities.
Make better self-service decisions based on data
Learn more about LiveVox’s BI capabilities.
LiveVox CRM Capabilities
- Multichannel Interaction History
- Advanced Filtering and Field Mapping
- Multichannel Consent Management and Suppression List
- Contact Attempt Management
- Account & Contact Mapping
- Configurable Segmentation
- Contact Notes and Attachment Library
- Agent Desktop Editor
- Campaign and Workflow Management
- Voice and Multichannel Inbox
- Integrated Scripting and Ticketing
- Integrated Knowledge Base
- API Call Outs to 3rd Party Systems
- Web-Intake Form
- Integrated WFO tools
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.