LiveVox Solutions | Lead Generation

Accelerate your speed-to-lead and win more business than ever before

Are you able to stay one step ahead of your customers and your competition? Your teams need to run hyper-targeted campaigns, personalize sales conversations, spot upsell opportunities fast, close more deals and more. What if you could achieve all this while also improving performance and keeping quality and compliance a top priority?

Drive New Business Efficiently Across Channels

Winning new customers and beating the competition starts with creating a better agent experience. When you empower agents with the tools and data needed to have the best conversations, regardless of the channel, you can win more deals quicker than ever before.

 IDENTIFYING LEADS

SCORING LEADS

TARGETED CAMPAIGNS

AI / AUTOMATION

SPEECH ANALYTICS

EMPOWERING AGENTS

Quickly Identify New Leads And Take Action

Grade And Score Leads Faster

Target And Reach Customers With Better Campaign Segmentation

Add Automation And AI To Help Agents Act / Follow-Up Faster

Use Speech Analytics To Uncover Best Practices

Attract And Retain The Best Agents

Playbook

For Modernizing Lead Gen

Want to see what 300+ contact center had to say about the recent impact of work from home on their operations? Get the full report.


Omnichannel / AI
  • Meet Customers On Their Channels Of Choice
  • Provide AI-Powered Self-Service Options
  • Voice, Chat, SMS, Email, And More


Outbound Dialing
  • Four Manual And Automated Systems
  • Performance And Efficiency Gains
  • Compliance Risk Mitigation


Email
  • Data-Led Campaign / Targeting Tools
  • Cross-Channel Visibility / Reporting
  • Interaction History In Full HTML


Webchat
  • Real-Time Conversations
  • Match Your Website’s Look And Feel
  • Integrates With AI Chatbots


2-Way / Mass SMS
  • Individual Or Bulk Messages
  • Automate Using AI
  • Compliance Controls


HTI®
  • Like HCI®, But For SMS
  • TCPA-Focused And Cost-Effective
  • More ROI, Less Risk


WhatsApp
  • Seamless Integration
  • Access 2 Billion Users
  • All From One Screen


Multichannel Chatbots
  • AI-Enabled Self-Service
  • Provide 24/7/365 Support
  • For Webchat And SMS

Intelligent Virtual Agents
  • Fast, Accurate Self-Service
  • No Code, No Engineering
  • Assist Live Agent Escalation

Automatic Call Distributor (ACD)
  • Route Calls To Right Agents
  • Fast Data ID And Response
  • Works On-Site And Remote


Customer-Centric Campaigns
  • Robust Segmentation / Targeting
  • Links Channels, Data, Plus History
  • Tailored Workflows / Ticketing

Attempt Supervisor
  • Manage Outbound Contact Attempts
  • Across Voice, Email, And SMS
  • For Compliance / Customer Consent


360° Customer Profiles & History
  • Full Picture Of Your Customers
  • Sync Info Across Systems
  • Update Profiles In Real-Time


Configurable Agent Desktop
  • Single Pane Of Glass View
  • Clean, Efficient User Interface
  • Automatic Screen Pops

Agent Assist
  • Smart Automation / Live Agent Guidance
  • Automated After-Call Work
  • Real-Time Speech-to-Text Transcription / Processing


Agent Scripting
  • Dynamic, Trigger-Based Scripts
  • Get Agents Up To Speed Fast
  • Guide Them With Key Info


Ticketing
  • Track Tickets In Real-Time
  • Across Channels And Departments
  • All Linked In One View


Consent Management
  • Verify Consent At Every Step
  • Tailor Campaigns To Preferences
  • Profiles Automatically Update


Knowledge Center
  • Encourage Customer Self-Service
  • Free Up Agent Bandwidth
  • Web Widget And Agent Desktop

Segmentation & Targeting
  • Create Dynamic Campaign Lists
  • Persona Groups And Journeys
  • Based On 360° Customer Profiles


Integrated Agent Workflows
  • Weave Systems And Data Streams
  • Intelligent And Automated
  • Easy To Build, Easy To Fine-Tune

Customer Happiness Index
  • Intuitive AI-Powered Sentiment Insights
  • Real-Time Insight With Visual Gauges
  • Comprehensive View of Overall CX

Customer Journey Analytics
  • 360° View Of Behavior Across Channels
  • Optimize Strategies Based On Insights
  • Fast Data Integration / No Disruptions

Business Performance & Analytics
  • Real-Time Analytics Dashboards
  • Data / Insights Refresh Every 2 Hours
  • Access Over 150 Reports

Speech Analytics
  • Search And Score All Interactions
  • Track / Identify Changes In Sentiment
  • Learn Customer Intents And Optimize


Coaching & eLearning
  • Assign And Track Training Tasks
  • Provide Highly-Detailed Feedback
  • Measure Progress Over Time


Omnichannel CSAT
  • Survey On Digital Or Voice Channels
  • Automate Response Actions
  • Integrates With Contact Center CRM

Quality & Compliance Management
  • Monitor 100% Of Interactions
  • Custom Scorecards And Filters
  • Reduce Risk Across Channels


Complete Product List
  • Channels, AI, Contact Center CRM, WEM Tools
  • Seamless Integration, Frictionless Experiences
  • Highest Risk Mitigation And Data Security Levels

Buyers’ Guide

Lead Generation Buyers’ Guide

Spot gaps in your lead gen strategy and see how LiveVox’s contact center platform can help.

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

 

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com

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