LiveVox Solutions | Lead Generation
Accelerate your speed-to-lead and win more business than ever before
Are you able to stay one step ahead of your customers and your competition? Your teams need to run hyper-targeted campaigns, personalize sales conversations, spot upsell opportunities fast, close more deals and more. What if you could achieve all this while also improving performance and keeping quality and compliance a top priority?
IDENTIFYING LEADS
SCORING LEADS
TARGETED CAMPAIGNS
AI / AUTOMATION
SPEECH ANALYTICS
EMPOWERING AGENTS
Quickly Identify New Leads And Take Action
Grade And Score Leads Faster
Target And Reach Customers With Better Campaign Segmentation
Add Automation And AI To Help Agents Act / Follow-Up Faster
Use Speech Analytics To Uncover Best Practices
Attract And Retain The Best Agents
“With complete visibility and control across the customer journey …. we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels. As a result we saw an increase of ~50% in year over year revenue.”
— Director of Operational Strategies, Business Servicer
“LiveVox has been an excellent partner allowing us to advance our business and reach record revenue.”
— COO, Financial Services
“Nobody impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business.”
— Anthony Warden, VP of Contact Center, Texas Dow Credit Union
Playbook
For Modernizing Lead Gen
Want to see what 300+ contact center had to say about the recent impact of work from home on their operations? Get the full report.
Omnichannel / AI
- Meet Customers On Their Channels Of Choice
- Provide AI-Powered Self-Service Options
- Voice, Chat, SMS, Email, And More
Outbound Dialing
- Four Manual And Automated Systems
- Performance And Efficiency Gains
- Compliance Risk Mitigation
- Data-Led Campaign / Targeting Tools
- Cross-Channel Visibility / Reporting
- Interaction History In Full HTML
Webchat
- Real-Time Conversations
- Match Your Website’s Look And Feel
- Integrates With AI Chatbots
2-Way / Mass SMS
- Individual Or Bulk Messages
- Automate Using AI
- Compliance Controls
HTI®
- Like HCI®, But For SMS
- TCPA-Focused And Cost-Effective
- More ROI, Less Risk
- Seamless Integration
- Access 2 Billion Users
- All From One Screen
Multichannel Chatbots
- AI-Enabled Self-Service
- Provide 24/7/365 Support
- For Webchat And SMS
Intelligent Virtual Agents
- Fast, Accurate Self-Service
- No Code, No Engineering
- Assist Live Agent Escalation
Automatic Call Distributor (ACD)
- Route Calls To Right Agents
- Fast Data ID And Response
- Works On-Site And Remote
Customer-Centric Campaigns
- Robust Segmentation / Targeting
- Links Channels, Data, Plus History
- Tailored Workflows / Ticketing
Attempt Supervisor
- Manage Outbound Contact Attempts
- Across Voice, Email, And SMS
- For Compliance / Customer Consent
360° Customer Profiles & History
- Full Picture Of Your Customers
- Sync Info Across Systems
- Update Profiles In Real-Time
Configurable Agent Desktop
- Single Pane Of Glass View
- Clean, Efficient User Interface
- Automatic Screen Pops
Agent Assist
- Smart Automation / Live Agent Guidance
- Automated After-Call Work
- Real-Time Speech-to-Text Transcription / Processing
Agent Scripting
- Dynamic, Trigger-Based Scripts
- Get Agents Up To Speed Fast
- Guide Them With Key Info
Ticketing
- Track Tickets In Real-Time
- Across Channels And Departments
- All Linked In One View
Consent Management
- Verify Consent At Every Step
- Tailor Campaigns To Preferences
- Profiles Automatically Update
Knowledge Center
- Encourage Customer Self-Service
- Free Up Agent Bandwidth
- Web Widget And Agent Desktop
Segmentation & Targeting
- Create Dynamic Campaign Lists
- Persona Groups And Journeys
- Based On 360° Customer Profiles
Integrated Agent Workflows
- Weave Systems And Data Streams
- Intelligent And Automated
- Easy To Build, Easy To Fine-Tune
Customer Happiness Index
- Intuitive AI-Powered Sentiment Insights
- Real-Time Insight With Visual Gauges
- Comprehensive View of Overall CX
Customer Journey Analytics
- 360° View Of Behavior Across Channels
- Optimize Strategies Based On Insights
- Fast Data Integration / No Disruptions
Business Performance & Analytics
- Real-Time Analytics Dashboards
- Data / Insights Refresh Every 2 Hours
- Access Over 150 Reports
Speech Analytics
- Search And Score All Interactions
- Track / Identify Changes In Sentiment
- Learn Customer Intents And Optimize
Coaching & eLearning
- Assign And Track Training Tasks
- Provide Highly-Detailed Feedback
- Measure Progress Over Time
Omnichannel CSAT
- Survey On Digital Or Voice Channels
- Automate Response Actions
- Integrates With Contact Center CRM
Quality & Compliance Management
- Monitor 100% Of Interactions
- Custom Scorecards And Filters
- Reduce Risk Across Channels
Complete Product List
- Channels, AI, Contact Center CRM, WEM Tools
- Seamless Integration, Frictionless Experiences
- Highest Risk Mitigation And Data Security Levels
Buyers’ Guide
Lead Generation Buyers’ Guide
Spot gaps in your lead gen strategy and see how LiveVox’s contact center platform can help.
Platform Brief
LiveVox For Lead Generation
See how to fill your pipeline, accelerate conversions, and drive more business with LiveVox.
eBook
Practical AI For Contact Centers
Understand today’s AI landscape in the contact center and what’s coming in the future.
Video
Speech Analytics With LiveVox
See how you can gain more insight into your customers and your team with our SpeechIQ® tool.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [Modernizing Lead Generation / eBook]](https://livevox.com/wp-content/uploads/2022/08/Modernizing-Lead-Generation-eBook.jpg "Modernizing-Lead-Generation-eBook")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/11/contactCenter-infographic.jpg "Omnichannel-AI")
![LiveVox [Partner Program Overview / Infographic]](https://livevox.com/wp-content/uploads/2023/08/Partner-Program-Overview-Infographic_thumbnail.jpg "Partner-Program-Overview-Infographic_thumbnail")
