LiveVox Outbound Campaigns and Compliance Bundle
Powerful, Compliance-Focused Omnichannel Engagement
LiveVox’s Outbound Campaigns & Compliance Bundle enables you to increase productivity, improve the agent and customer experience, and mitigate risk across Voice, Email, and SMS. With LiveVox, you can make your outbound communications more efficient, compliance-focused, and data-driven than ever before by doing everything together under one roof.
Capabilities included in the Bundle:
- Human Call Initiator (HCI®)
- Human Text Initiator (HTI)
- Four Separate Outbound Dialing Systems
- Mass SMS & Email Campaigns
- Interactive Voice Response (IVR)
- Inbound Voice
- Phone Line Scalability
- Unified CRM and Data
- Consent Management
- Compliance Controls
- Call Recording and Lookup
- Reporting Suite
Request a Demo of LiveVox’s Outbound Campaigns and Compliance Solution.
Significantly improve customer engagement on any outbound channel while mitigating regulatory risk and maintaining operational efficiency.
A Single Pane of Glass
Empower your agents to deliver exceptional customer experiences through a single, easy-to-use interface with key data at agent fingertips.
Efficient and Targeted Outreach
Use profile data and interaction history to create customer journeys across one or many engagement channels.
Mitigate Regulatory Risk
Maintain customer trust and reduce regulatory risk with a proactive approach to TCPA and STIR/SHAKEN.
Thought Leadership Paper
Transform CX & Agent Experience Using a Contact Center Platform with Embedded CRM Capabilities
According to a study conducted by Forrester Consulting, “agents accessing channels via different systems that do not easily integrate together can lead to an inability to serve customers on their channel of choice”. In fact, nearly 60% of contact centers cannot track their customers across all channels.¹
Download the full study to learn how a unified contact center platform provides agents with a 360 degree view of all customer data and interaction history, enabling a seamless customer journey.
¹Source: Transform The Agent And Customer Experience Using Contact Center Solutions With Embedded CRM Capabilities, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, March 2021
“Knowing that LiveVox offered the most battle-tested manual- intervention outbound platform on the market meant we could mitigate risk across the board from a voice perspective. But the risk mitigation factor didn’t stop there. We’d be delivering a positive customer experience within the confines of established consent across every channel.”
VP, Strategic Development, Business Servicer
“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”
—Anthony Warden | VP of Contact Center, Texas Dow Credit Union
Is Outbound Campaigns and Compliance the Right Bundle For You?
LiveVox’s Outbound Campaigns & Compliance Bundle makes it easy to increase performance and improve the agent and customer experience, while also addressing the latest rules and regulations.
- Are you looking to reach more customers via Phone, Email, and SMS?
- Do you want to improve the customer experience via their channel of choice?
- Break down silos with a unified platform that eliminates the need for 3rd-party systems?
- Improve the agent experience with a single pane of glass view to facilitate faster service?
- Most importantly, are you searching for a way to mitigate risk and optimize your outbound performance?
Solution Brief
In-Depth Look At LiveVox’s Outbound Campaigns & Compliance Bundle
Get a deeper look at all of the benefits and features of LiveVox’s Outbound Campaigns & Compliance Bundle by reading this brief.
Explore LiveVox’s Other Solutions
Check out the bundles below to find the best match for your organization.
I want a cloud-based IVR with digital options.
I want to improve my inbound customer service.
I want to improve CX and compliance with analytics.
I want to have two-way digital conversations.
Why LiveVox?
Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
