LiveVox Outbound Campaigns and Compliance Bundle
Powerful, Compliance-Focused Omnichannel Engagement
LiveVox’s Outbound Campaigns & Compliance Bundle enables you to increase productivity, improve the agent and customer experience, and mitigate risk across Voice, Email, and SMS. With LiveVox, you can make your outbound communications more efficient, compliance-focused, and data-driven than ever before by doing everything together under one roof.
Capabilities included in the Bundle:
- Human Call Initiator (HCI®)
- Human Text Initiator (HTI)
- Four Separate Outbound Dialing Systems
- Mass SMS & Email Campaigns
- Interactive Voice Response (IVR)
- Inbound Voice
- Phone Line Scalability
- Unified CRM and Data
- Consent Management
- Compliance Controls
- Call Recording and Lookup
- Reporting Suite
Request a Demo of LiveVox’s Outbound Campaigns and Compliance Solution.
Significantly improve customer engagement on any outbound channel while mitigating regulatory risk and maintaining operational efficiency.
A Single Pane of Glass
Empower your agents to deliver exceptional customer experiences through a single, easy-to-use interface with key data at agent fingertips.
Efficient and Targeted Outreach
Use profile data and interaction history to create customer journeys across one or many engagement channels.
Mitigate Regulatory Risk
Maintain customer trust and reduce regulatory risk with a proactive approach to TCPA and STIR/SHAKEN.
A Forrester Study
The Total Economic Impact™ of LiveVox’s Contact Center Platform
A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.
Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, July 2021
“LiveVox is the only company that I know of that has a team of people focused on making sure their customers are able to deliver phone calls and text messages to people. You could have all the bells and whistles in the world, but if your phone call comes up as spam, it doesn’t matter what platform you are on.”
— Senior Director of Operations, Financial Services
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
“Knowing that LiveVox offered the most battle-tested manual- intervention outbound platform on the market meant we could mitigate risk across the board from a voice perspective. But the risk mitigation factor didn’t stop there. We’d be delivering a positive customer experience within the confines of established consent across every channel.”
VP, Strategic Development, Business Servicer
“Our legacy solution required you to manually set up each outbound list with appropriate talking times, which was an awfully manual process. Now, LiveVox can recognize the area code and ZIP code of our contacts and provide us that data automatically.”
— Senior Director of Operations, Financial Services
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”
— Anthony Warden | VP of Contact Center, Texas Dow Credit Union
Is Outbound Campaigns and Compliance the Right Bundle For You?
LiveVox’s Outbound Campaigns & Compliance Bundle makes it easy to increase performance and improve the agent and customer experience, while also addressing the latest rules and regulations.
- Are you looking to reach more customers via Phone, Email, and SMS?
- Do you want to improve the customer experience via their channel of choice?
- Break down silos with a unified platform that eliminates the need for 3rd-party systems?
- Improve the agent experience with a single pane of glass view to facilitate faster service?
- Most importantly, are you searching for a way to mitigate risk and optimize your outbound performance?
Solution Brief
In-Depth Look At LiveVox’s Outbound Campaigns & Compliance Bundle
Get a deeper look at all of the benefits and features of LiveVox’s Outbound Campaigns & Compliance Bundle by reading this brief.
Explore LiveVox’s Other Solutions
Check out the bundles below to find the best match for your organization.
I want to add AI Virtual Agents with omnichannel capabilities.
I want to improve my inbound customer service.
I want to improve CX and compliance with analytics.
I want to have two-way digital conversations.
Why LiveVox?
Learn why leading contact centers chose LiveVox as their call center for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
