Solutions Overview

Next-Generation Platform, Innovative Solutions

Learn about the best practices and technology that is helping to meet the latest strategic imperatives of today’s contact center.

Solutions by Business Goal:

Get Started with Practical AI

Customers expect seamless, speedy service. LiveVox lets clients build artificial intelligence and machine learning into existing workflows with ready-made automation and out-of-the-box integrations for practical, intelligent campaign creation.

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Meet the Demand for Digital

Customers expect your contact center to intelligently engage on their channels of choice. Learn how to incorporate non-voice interactions into the customer experience.

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Evolve to a Digital Buy Cycle

Customers are shopping for products and services on digital channels and want to engage with you at any time. Learn how to create a digital buying experience.

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Reduce Agent Turnover

Rising performance expectations and customer demands have made retaining and training agents challenging and costly. Learn how to improve your agent’s experience.

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Optimize Remote Agent Performance

Empowering and managing work-from-home agents presents quality and compliance challenges. Learn how to optimize your remote agent performance.

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Mitigate Omnichannel Risk

Leveraging voice and digital channels to engage customers can increase your risk exposure. Learn how to add channels, not risk.

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Expand Self-Service

Creating a more customer-centric self-service strategy improves customer experience and operational efficiency. Learn how to drive self-service initiatives.

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Improve Customer Experience

Prioritizing the actions necessary to deliver better customer experiences can be challenging. Learn how to drive your customer experience initiatives.

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Solutions by Industry:

Financial Services

Enhance your customer experience capabilities while improving quality and mitigating risk.

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Teleservices

Engage with more customers faster and increase conversion rates in a digital environment.

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Healthcare

Drive efficiency and enhance the patient experience across the entire patient life cycle.

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Telecom

Improve customer experience while you acquire, onboard,service, and upsell.

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BPO

Stand out from your competition by delivering greater value and accelerated implementations.

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Collections

Drive revenue and improve the balance between productivity and risk mitigation.

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Solutions by Use Case:

LiveVox [payment / collections]

Collections

LiveVox’s collections call center software combines compliance-focused omnichannel outreach with a range of additional capabilities that will empower agents and drive operational efficiency so you stand out from the crowd.

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LiveVox [customer / rendering]

Customer Care

LiveVox empowers businesses to meet the ever-changing expectations of their customers. That means meeting them on their channel of choice and providing a great experience at every touchpoint in their journey.

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LiveVox [agent / lead gen]

Lead Generation

Enable your teams to quickly identify leads and upsell opportunities, reach more contacts with greater efficiency, launch hyper targeted campaigns, personalize sales conversations, and increase lead quality across communication channels.

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A Forrester Study

The Total Economic Impact™ of LiveVox’s Contact Center Platform

A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.

Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, July 2021

LiveVox Platform Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Integrated Agent Workflows

LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.

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An Industry-Leading End-to-End SLA

Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.