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Solutions Overview

Next-Generation Platform, Innovative Solutions

Learn about the best practices and technology that is helping to meet the latest strategic imperatives of today’s contact center.

Check Out Our Innovative Solutions Below

Solution: Consent Management

Meet the Demand for Digital

Customers expect your contact center to intelligently engage on their channels of choice. Learn how to incorporate non-voice interactions into the customer experience.

Solution: Agent Desktops

Mitigate Omnichannel Risk

Leveraging voice and digital channels to engage customers can increase your risk exposure. Learn how to add channels, not risk.

LiveVox Sucess Story_New Credit America Brings Back the Human Touch to CX

Expand Self-Service

Creating a more customer-centric self-service strategy improves customer experience and operational efficiency. Learn how to drive self-service initiatives.

Solution: Consent Management

Improve Customer Experience

Prioritizing the actions necessary to deliver better customer experiences can be challenging. Learn how to drive your customer experience initiatives.

Solution: Agent Desktops

Reduce Agent Turnover

Rising performance expectations and customer demands have made retaining and training agents challenging and costly. Learn how to improve your agent’s experience.

LiveVox Sucess Story_New Credit America Brings Back the Human Touch to CX

Optimize Remote Agent Performance

Empowering and managing work-from-home agents presents quality and compliance challenges. Learn how to optimize your remote agent performance.

Solution: Consent Management

Evolve to A Digital Buy Cycle

Customers are shopping for products and services on digital channels and want to engage with you at any time. Learn how to create a digital buying experience.

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.