Solutions Overview
Next-Generation Platform, Innovative Solutions
Solutions by Business Goal:
Get Started with Practical AI
Customers expect seamless, speedy service. LiveVox lets clients build artificial intelligence and machine learning into existing workflows with ready-made automation and out-of-the-box integrations for practical, intelligent campaign creation.
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Meet the Demand for Digital
Customers expect your contact center to intelligently engage on their channels of choice. Learn how to incorporate non-voice interactions into the customer experience.
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Evolve to a Digital Buy Cycle
Customers are shopping for products and services on digital channels and want to engage with you at any time. Learn how to create a digital buying experience.
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Reduce Agent Turnover
Rising performance expectations and customer demands have made retaining and training agents challenging and costly. Learn how to improve your agent’s experience.
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Optimize Remote Agent Performance
Empowering and managing work-from-home agents presents quality and compliance challenges. Learn how to optimize your remote agent performance.
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Mitigate Omnichannel Risk
Leveraging voice and digital channels to engage customers can increase your risk exposure. Learn how to add channels, not risk.
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Expand Self-Service
Creating a more customer-centric self-service strategy improves customer experience and operational efficiency. Learn how to drive self-service initiatives.
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Improve Customer Experience
Prioritizing the actions necessary to deliver better customer experiences can be challenging. Learn how to drive your customer experience initiatives.
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Solutions by Industry:
Financial Services
Enhance your customer experience capabilities while improving quality and mitigating risk.
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Teleservices
Engage with more customers faster and increase conversion rates in a digital environment.
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Healthcare
Drive efficiency and enhance the patient experience across the entire patient life cycle.
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Telecom
Improve customer experience while you acquire, onboard,service, and upsell.
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BPO
Stand out from your competition by delivering greater value and accelerated implementations.
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Collections
Drive revenue and improve the balance between productivity and risk mitigation.
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A Forrester Study
The Total Economic Impact™ of LiveVox’s Contact Center Platform
A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.
Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, July 2021
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
