LiveVox Solutions | Telecom
How Can You Change The Telecom Game?
Changing expectations among subscribers and contact center workers make it harder than ever to drive ROI in Telecom. Here’s how to find the right software, tools, and insights that can help you turn subscribers and agents into long-term customers and team members.
Grow Your Number Of New Subscribers
You can engage and scale effectively with the right cloud software:
+ Reach out / respond to customers on preferred channels quickly
+ Scale up your operations on demand
+ Deliver a personal touch across the entire journey
Enhance And Expand Your Ability To Cross-Sell
A cloud platform can boost cross-selling with a CRM made for contact centers:
Deliver Seamless Inbound And Standout Service
Are you juggling many solutions updated, added to, and configured ad hoc?
Better Service Subscribers
Enhance Security & Reliability
Adopt AI & Automation
Empower Your Teams
Unify Data To Boost CX
Connect All Channels To Better Service Subscribers?
- Blend all communication facets so you never lose a thread or subscriber
- Make the experience for your subscribers / agents seamless, easy, and fast
- Give agents all they need to help subscribers in a single pane of glass
- Use subscriber data to to tailor service by account status in every channel
- Also leverage data to feed agent screen pops / manage consent globally
See How A Unified Solution Solves Everything
Upgrade Systems / IT To Enhance Security & Reliability?
- Choose cloud tech to solve issues caused by legacy Telecom systems
- Easily scale tech / staffing / etc. resources based on customer demand
- Look for an end-to-end Service Level Agreement (SLA), not components
- Protect data / prevent downtime and risks with data center redundancy
- Maintain optimal service / uptime even in an outage and disruption
See What Secure, Reliable Tech Looks Like
Adopt AI / Automation To Maximize Your ROI?
- Give subscribers convenient 24/7/365 self-service in AI-powered channels
- Implement AI tools to cut out manual, repetitive agent tasks for efficiency
- Apply AI-powered analytics to uncover customer journey friction points
- Add intelligent virtual agents in place of / to help support live agents
- Use automation to assist agents before / during / after interactions
See Why AI Is Key To Driving ROI
Empower Your On-Site / Remote Telecom Teams?
- Use insights from analytics data + scorecards + metrics to help your team
- Employ speech analytics to understand agent behavior / subscriber intent
- Implement data-driven coaching based on true subscriber sentiment
- Leverage automated Quality Management to gain actionable insights
- Make training / coaching a routine priority, especially for remote workers
See How To Empower Your Teams
Integrate / Unify Key Data & Info To Boost Service?
- Choose a platform that integrates with your existing systems / SORs
- Leverage analytics / reporting tools to measure KPIs with speed
- Use speech analytics / AI to track subscriber intents / sentiment
- Build AI-powered workflows based on subscriber attributes / interactions
- Work with experts that help you transform data into actionable insights
See How To Drive ROI With 360° Data
“The LiveVox BI Tool is something I used to dream about. It provides me with a unique competitive advantage by enabling faster access to my data for intelligent business decisions.”
— Mike Brunken, Vice President of Operations, NetTel USA
“With complete visibility and control across the customer journey….we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels. As a result we saw an increase of ~50% in year over year revenue.”
— Director of Operational Strategies, Business Servicer
“Why we like LiveVox is that no matter what the challenge is, whatever the new thing is behind the next turn that you have to deal with in your business, you need a solution that can adapt… [LiveVox] is there in the boat with us.”
— VP, Workforce Management, Business Servicer
“LiveVox was essential to accelerating our evolution to a digital-first model. This was the platform where we could introduce the power of digital channels in order to connect with consumers. So it was actually a way to accelerate our thinking around omnichannel.”
— VP, Strategic Development, Business Servicer
“LiveVox has played an important role for us as we have clients that want us to be able to engage with the same customer through different channels within a single campaign….We needed a unified platform to ensure that if someone responded to a text with ‘wrong number’ we didn’t try and call them later that same day. Having everything in one place was non-negotiable.”
— VP, Strategic Development, Business Servicer
“LiveVox is an omnichannel solution that gives us a full view of each customer’s journey. We can now be efficient and nimble while empowering agents with the tools and data they need to be successful.”
— COO, Financial Services, Business Servicer
“We’ve seen increased productivity using LiveVox. The product is easy to use, makes it easy to ensure business needs are taken care of.”
— Director of Operational Strategies, Business Servicer
“The LiveVox integration and implementation process surpassed my expectations. It was quite a great experience. Everything was laid out in a clear plan.”
— VP, Workforce Management, Business Servicer
The Contact Center Platform
That Helps You Turn Data Into Results
Keeping up with the pace of change in customer communications is a constant challenge. With LiveVox’s cloud contact center platform, you can redefine customer engagement and deliver game-changing performance.
Omnichannel / AI
- Meet Customers On Their Channels Of Choice
- Provide AI-Powered Self-Service Options
- Voice, Chat, SMS, Email, And More
360° Customer Profiles & History
- Full Picture Of Your Customers
- Sync Info Across Systems
- Update Profiles In Real-Time
Configurable Agent Desktop
- Single Pane Of Glass View
- Clean, Efficient User Interface
- Automatic Screen Pops
Knowledge Center
- Encourage Customer Self-Service
- Free Up Agent Bandwidth
- Web Widget And Agent Desktop
Segmentation & Targeting
- Create Dynamic Campaign Lists
- Persona Groups And Journeys
- Based On 360° Customer Profiles
Agent Assist
- Smart Automation / Live Agent Guidance
- Automated After-Call Work
- Real-Time Speech-to-Text Transcription / Processing
Customer Happiness Index
- Intuitive AI-Powered Sentiment Insights
- Real-Time Insight With Visual Gauges
- Comprehensive View of Overall CX
Speech Analytics
- Search And Score All Interactions
- Track / Identify Changes In Sentiment
- Learn Customer Intents And Optimize
Complete Product List
- Channels, AI, Contact Center CRM, WEM Tools
- Seamless Integration, Frictionless Experiences
- Highest Risk Mitigation And Data Security Levels
eBook
Put The Customer Back In Your CRM
Discover smart strategies for infusing a more customer-centric mindset in your contact center.
Infographic
AI-Powered Customer Care Made Easy
Learn how to win the hearts, minds, and wallets of customers with AI-enabled speed and service.
Tip Sheet
How To Use Digital Data To Optimize CX
Discover how offering digital channels unlocks key customer data and feedback to improve CX.
Brief
LiveVox’s Industry-Leading, End-to-End SLA
Learn how you can enhance your operation’s resiliency and reliability with our best-in-class SLA.
Case Study
Speeding Up New Business With Simple Data Access
Check out how one telecom org sped up time-to-launch with easier access to customer data.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security