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LiveVox Products | Omnichannel

Human Text Initiator (HTI®)

LiveVox’s industry-leading, TCPA-focused solution helps you mitigate risk when doing outbound SMS engagement and improves productivity at the same time.

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Key Benefits of LiveVox’s HTI®

Open more engagement opportunities

Without consent to contact cell numbers, texting can be complicated and risky. LiveVox’s HTI® enables you to engage with unconsented cell phones more productively while also mitigating risk.

Highly effective TCPA-focused engagement

HTI® gives you all the benefits of text messaging while reducing your TCPA risk—using similar productivity and compliance principles that have made HCI® for voice a battle-tested solution in the courts.

Enjoy peace of mind and drive your bottom line

Compared to other channels, SMS is a highly productive and cost-effective way to reach consumers. Not only does HTI® amplify those ROI gains, but it also gives you increased confidence.
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HTI® = Less Risk + More ROI

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OB Campaigns and Compliance Bundle

Leverage the power of HCI®, now for SMS/MMS

HTI® enables agents to text consumers by manually clicking individual phone numbers using pre-approved templates. By adding a layer of human intervention and other compliance safeguards, HTI® gives you similar peace of mind and productivity as LiveVox’s HCI®, which has consistently been found not to qualify as an ATDS under TCPA law.

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LiveVox WFO

Get twice the benefits in one solution

LiveVox’s HTI® is the only TCPA-focused tool for SMS engagement that helps you mitigate regulatory risk and realize productivity gains at the same time.

Potential benefits of implementing HTI®:

  • Decrease TCPA exposure
  • Increase Live Answers per Agent/Hr
  • Increase Attempts per Agent/Day
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Unlock a powerful coaching resource
OB Campaigns and Compliance Bundle

Limit exposure with built-in compliance controls

TCPA rules. DNC lists. CTIA guidelines. HTI® is uniquely designed to help you address compliance challenges in an ever-changing regulatory environment.

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LiveVox WFO

Take advantage of fast, easy setup

Reduced risk and increased productivity mean nothing if you can’t get started quickly and simply. That’s why HTI® is made to be easy for you to implement, use, and optimize.

Explore What Powers HTI®

Learn More About How HTI® Can Impact Your Contact Center

In-Depth Look at Call and Screen Recording

Tip Sheet

10 ways LiveVox helps manage multichannel compliance

See how LiveVox’s unified platform offers unique risk mitigation solutions that enable you to dramatically simplify compliance management across channels.

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LiveVox WEM Brochure

Product Brief

An in-depth look at HTI®

Get a deeper dive into LiveVox’s HTI® solution by downloading this product brief.

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Built for Clients Like You and Many Others

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Call and Screen Recording

 “Knowing that LiveVox offered the most battle-tested manual-intervention outbound platform on the market meant we could mitigate risk across the board.”

VP, Strategic Development, Business Servicer

LiveVox Omnichannel Capabilities

  • Multichannel Agent Desktop
  • Blended voice and message routing
  • Mass and 2-Way Email
  • Mass and 2-Way SMS
  • Human Text Initiator (HTI®)
  • Chatbots
  • WhatsApp
  • Virtual Agents
  • 2-Way Webchat
  • Template Creation & Canned Messages
  • Compliance with CTIA Standards and CAN-SPAM
  • Embedded Consent Management
  • Outbound Campaign Configuration
  • Campaign Dashboard
  • Multichannel Reporting
  • Native CRM and WEM Functionality
  • Outbound Attempt Supervisor

Brochure

Learn about LiveVox’s other channel offerings

HTI® is just one of several ways LiveVox helps contact centers interact with customers on their channel of choice. Download the brochure to learn about LiveVox’s other digital engagement offerings.

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LiveVox Platform Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Integrated Agent Workflows

LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.

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An Industry-Leading End-to-End SLA

Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.