LiveVox Products | SMS Compliance for Contact Centers
Human Text Initiator (HTI®)
LiveVox’s industry-leading, TCPA-focused solution helps you mitigate risk and ensure compliance in your contact center when doing outbound SMS engagement.
Key Benefits of LiveVox’s HTI®
Open more engagement opportunities
Without consent to contact cell numbers, texting can be complicated and risky. LiveVox’s HTI® enables you to engage with unconsented cell phones more productively while also mitigating risk.
Highly effective TCPA-focused engagement
Enjoy peace of mind and drive your bottom line
HTI® = Less Risk + More ROI
Leverage the power of HCI®, now for SMS/MMS
HTI® enables agents to text consumers by manually clicking individual phone numbers using pre-approved templates. By adding a layer of human intervention and other compliance safeguards, HTI® gives you similar peace of mind and productivity as LiveVox’s HCI®, which has consistently been found not to qualify as an ATDS under TCPA law.
Get twice the benefits in one solution
LiveVox’s HTI® is the only TCPA-focused tool for SMS engagement that helps you mitigate regulatory risk and realize productivity gains at the same time.
Potential benefits of implementing HTI®:
- Decrease TCPA exposure
- Increase Live Answers per Agent/Hr
- Increase Attempts per Agent/Day
Limit exposure with built-in compliance controls
TCPA rules. DNC lists. CTIA guidelines. HTI® is uniquely designed to help you address compliance challenges in an ever-changing regulatory environment.
Take advantage of fast, easy setup
Reduced risk and increased productivity mean nothing if you can’t get started quickly and simply. That’s why HTI® is made to be easy for you to implement, use, and optimize.
Learn More About How HTI® Can Impact Your Contact Center
Tip Sheet
10 ways LiveVox helps manage multichannel compliance
See how LiveVox’s unified platform offers unique risk mitigation solutions that enable you to dramatically simplify compliance management across channels.
Product Brief
An in-depth look at HTI®
Get a deeper dive into LiveVox’s HTI® solution by downloading this product brief.
Built for Clients Like You and Many Others
“Knowing that LiveVox offered the most battle-tested manual-intervention outbound platform on the market meant we could mitigate risk across the board.”
VP, Strategic Development, Business Servicer
LiveVox Omnichannel Capabilities
- Multichannel Agent Desktop
- Blended voice and message routing
- Mass and 2-Way Email
- Mass and 2-Way SMS
- Human Text Initiator (HTI®)
- Chatbots
- Virtual Agents
- 2-Way Webchat
- Template Creation & Canned Messages
- Compliance with CTIA Standards and CAN-SPAM
- Embedded Consent Management
- Outbound Campaign Configuration
- Campaign Dashboard
- Multichannel Reporting
- Native CRM and WEM Functionality
- Outbound Attempt Supervisor
Brochure
Learn about LiveVox’s other channel offerings
HTI® is just one of several ways LiveVox helps contact centers interact with customers on their channel of choice. Download the brochure to learn about LiveVox’s other digital engagement offerings.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2023/04/LiveVox-Omnichannel-AI.jpg "LiveVox-Omnichannel-AI")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/11/contactCenter-infographic.jpg "Omnichannel-AI")
![LiveVox [HCI / Product
Brief]](https://livevox.com/wp-content/uploads/2022/01/Product-Brief_HCI.jpg "Product-Brief_HCI")
![LiveVox [Partner Program Overview / Infographic]](https://livevox.com/wp-content/uploads/2023/08/Partner-Program-Overview-Infographic_thumbnail.jpg "Partner-Program-Overview-Infographic_thumbnail")
