LiveVox Products | SMS Compliance for Contact Centers

LiveVox Products | SMS Compliance for Contact Centers

Human Text Initiator (HTI®)

LiveVox’s industry-leading, TCPA-focused solution helps you mitigate risk and ensure compliance in your contact center when doing outbound SMS engagement.

Key Benefits of LiveVox’s HTI®

Open more engagement opportunities

Without consent to contact cell numbers, texting can be complicated and risky. LiveVox’s HTI® enables you to engage with unconsented cell phones more productively while also mitigating risk.

Highly effective TCPA-focused engagement

HTI® gives you all the benefits of text messaging while reducing your TCPA risk—using similar productivity and compliance principles that have made HCI® for voice a battle-tested solution in the courts.

Enjoy peace of mind and drive your bottom line

Compared to other channels, SMS is a highly productive and cost-effective way to reach consumers. Not only does HTI® amplify those ROI gains, but it also gives you increased confidence.
Call and Screen Recording

HTI® = Less Risk + More ROI

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Record Everything
OB Campaigns and Compliance Bundle

Leverage the power of HCI®, now for SMS/MMS

HTI® enables agents to text consumers by manually clicking individual phone numbers using pre-approved templates. By adding a layer of human intervention and other compliance safeguards, HTI® gives you similar peace of mind and productivity as LiveVox’s HCI®, which has consistently been found not to qualify as an ATDS under TCPA law.

LiveVox WFO

Get twice the benefits in one solution

LiveVox’s HTI® is the only TCPA-focused tool for SMS engagement that helps you mitigate regulatory risk and realize productivity gains at the same time.

Potential benefits of implementing HTI®:

  • Decrease TCPA exposure
  • Increase Live Answers per Agent/Hr
  • Increase Attempts per Agent/Day
Unlock a powerful coaching resource
OB Campaigns and Compliance Bundle

Limit exposure with built-in compliance controls

TCPA rules. DNC lists. CTIA guidelines. HTI® is uniquely designed to help you address compliance challenges in an ever-changing regulatory environment.

LiveVox WFO

Take advantage of fast, easy setup

Reduced risk and increased productivity mean nothing if you can’t get started quickly and simply. That’s why HTI® is made to be easy for you to implement, use, and optimize.

Learn More About How HTI® Can Impact Your Contact Center

In-Depth Look at Call and Screen Recording

Tip Sheet

10 ways LiveVox helps manage multichannel compliance

See how LiveVox’s unified platform offers unique risk mitigation solutions that enable you to dramatically simplify compliance management across channels.

LiveVox WEM Brochure

Product Brief

An in-depth look at HTI®

Get a deeper dive into LiveVox’s HTI® solution by downloading this product brief.

Built for Clients Like You and Many Others

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 “Knowing that LiveVox offered the most battle-tested manual-intervention outbound platform on the market meant we could mitigate risk across the board.”

VP, Strategic Development, Business Servicer

LiveVox Omnichannel Capabilities

  • Multichannel Agent Desktop
  • Blended voice and message routing
  • Mass and 2-Way Email
  • Mass and 2-Way SMS
  • Human Text Initiator (HTI®)
  • Chatbots
  • WhatsApp
  • Virtual Agents
  • 2-Way Webchat
  • Template Creation & Canned Messages
  • Compliance with CTIA Standards and CAN-SPAM
  • Embedded Consent Management
  • Outbound Campaign Configuration
  • Campaign Dashboard
  • Multichannel Reporting
  • Native CRM and WEM Functionality
  • Outbound Attempt Supervisor


Learn about LiveVox’s other channel offerings

HTI® is just one of several ways LiveVox helps contact centers interact with customers on their channel of choice. Download the brochure to learn about LiveVox’s other digital engagement offerings.

LiveVox Platform Brochure

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