LiveVox Products | Omnichannel

Human Text Initiator (HTI^®)

LiveVox’s industry-leading, TCPA-focused solution helps you mitigate risk when doing outbound SMS engagement and improves productivity at the same time.

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Key Benefits of LiveVox’s HTI^®

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Open more engagement opportunities

Without consent to contact cell numbers, texting can be complicated and risky. LiveVox’s HTI^® enables you to engage with unconsented cell phones more productively while also mitigating risk.

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Highly effective TCPA-focused engagement

HTI^® gives you all the benefits of text messaging while reducing your TCPA risk—using similar productivity and compliance principles that have made HCI^® for voice a battle-tested solution in the courts.

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Enjoy peace of mind and drive your bottom line

Compared to other channels, SMS is a highly productive and cost-effective way to reach consumers. Not only does HTI^® amplify those ROI gains, but it also gives you increased confidence.

HTI^® = Less Risk + More ROI

See How It Works

Leverage the power of HCI^®, now for SMS/MMS

HTI^® enables agents to text consumers by manually clicking individual phone numbers using pre-approved templates. By adding a layer of human intervention and other compliance safeguards, HTI^® gives you similar peace of mind and productivity as LiveVox’s HCI^®, which has consistently been found not to qualify as an ATDS under TCPA law.

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Get twice the benefits in one solution

LiveVox’s HTI^® is the only TCPA-focused tool for SMS engagement that helps you mitigate regulatory risk and realize productivity gains at the same time.

Potential benefits of implementing HTI^®:

Decrease TCPA exposure
Increase Live Answers per Agent/Hr
Increase Attempts per Agent/Day

Check Out the Product Brief

Limit exposure with built-in compliance controls

TCPA rules. DNC lists. CTIA guidelines. HTI^® is uniquely designed to help you address compliance challenges in an ever-changing regulatory environment.

See our Compliance Approach

Take advantage of fast, easy setup

Reduced risk and increased productivity mean nothing if you can’t get started quickly and simply. That’s why HTI^® is made to be easy for you to implement, use, and optimize.

Explore What Powers HTI®

Learn More About How HTI^® Can Impact Your Contact Center

In-Depth Look at Call and Screen Recording

Tip Sheet

10 ways LiveVox helps manage multichannel compliance

See how LiveVox’s unified platform offers unique risk mitigation solutions that enable you to dramatically simplify compliance management across channels.

Download the Tip Sheet

Product Brief

An in-depth look at HTI^®

Get a deeper dive into LiveVox’s HTI^® solution by downloading this product brief.

Download the Product Brief

Built for Clients Like You and Many Others

Watch Our Use Case Video

“Knowing that LiveVox offered the most battle-tested manual-intervention outbound platform on the market meant we could mitigate risk across the board.”

VP, Strategic Development, Business Servicer

LiveVox Omnichannel Capabilities

Multichannel Agent Desktop
Blended voice and message routing
Mass and 2-Way Email
Mass and 2-Way SMS
Human Text Initiator (HTI®)

Chatbots
WhatsApp
Virtual Agents
2-Way Webchat
Template Creation & Canned Messages

Compliance with CTIA Standards and CAN-SPAM
Embedded Consent Management
Outbound Campaign Configuration
Campaign Dashboard

Multichannel Reporting
Native CRM and WEM Functionality
Outbound Attempt Supervisor

Brochure

Learn about LiveVox’s other channel offerings

HTI^® is just one of several ways LiveVox helps contact centers interact with customers on their channel of choice. Download the brochure to learn about LiveVox’s other digital engagement offerings.

Download the Brochure

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

Ready to boost performance and exceed expectations?

See What You Can Do With LiveVox’s Proven Cloud Platform Today.

Get immediate KPI and bottom-line gains right now
Save time switching between windows with all the tools your team needs in a single screen
Improve customer loyalty and satisfaction in every interaction, including self-service on any channel
Make faster, data-backed decisions using pre-integrated powerful analytics
Configure our modules, APIs, data, and growing partner network to fit your specific needs

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Omnichannel / AI:

Deliver Frictionless Experiences Across Channels

See how LiveVox’s Omnichannel / AI tools help make life easier for your customers and agents with easy, connected, cross-channel conversations.

LiveVox [10 ways manage multichannel compliance / Tip Sheet]

Ready to boost performance and exceed expectations?

See What You Can Do With LiveVox's Proven Cloud Platform Today.

Get immediate KPI and bottom-line gains right now
Save time switching between windows with all the tools your team needs in a single screen
Improve customer loyalty and satisfaction in every interaction, including self-service on any channel
Make faster, data-backed decisions using pre-integrated powerful analytics
Configure our modules, APIs, data, and growing partner network to fit your specific needs

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Ready to boost performance and exceed expectations?

Change The Game For Your Contact Center. Get the Enterprise Plan Today!

Get immediate KPI and bottom-line gains right now
Save time switching between windows with all the tools your team needs in a single screen
Improve customer loyalty and satisfaction in every interaction, including self-service on any channel
Make faster, data-backed decisions using pre-integrated powerful analytics
Configure our modules, APIs, data, and growing partner network to fit your specific needs

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Ready to boost performance and exceed expectations?

Change The Game For Your Contact Center. Get the Professional Plan Today!

Get immediate KPI and bottom-line gains right now
Save time switching between windows with all the tools your team needs in a single screen
Improve customer loyalty and satisfaction in every interaction, including self-service on any channel
Make faster, data-backed decisions using pre-integrated powerful analytics
Configure our modules, APIs, data, and growing partner network to fit your specific needs

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Ready to boost performance and exceed expectations?

Change The Game For Your Contact Center. Get the Essential Plan Today!

Get immediate KPI and bottom-line gains right now
Save time switching between windows with all the tools your team needs in a single screen
Improve customer loyalty and satisfaction in every interaction, including self-service on any channel
Make faster, data-backed decisions using pre-integrated powerful analytics
Configure our modules, APIs, data, and growing partner network to fit your specific needs

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Product Brief:

LiveVox Human Call Initiator (HCI^®) and Human Text Initiator (HTI^®)

Review this exclusive product brief and find out more about how HCI^® and HTI^® can improve your business. Simply fill out the form for instant access.

Download Now

LiveVox Human Call Initiator Product Brief

Download this flyer to learn more about LiveVox's Human Call Initiator^®.

Download Now

Maximize Productivity Over 10-Digit Manual Dialing

HCI is the most effective way of increasing outbound connections over manual dialing while also helping to mitigate risk. Our proven system has helped companies realize a 184% increase in agent connects per hour when compared to manual dialing. Simply fill out the form below to get instant access.

Download Our Free eBook!

Finance & Banking CX Challenges for 2023

In this eBook you will learn:

Overcoming a lack of efficiency in your contact center
Tackling staff and service charges
Mitigating Increasing and ever-changing risk, especially outbound

Presented by the the creators of the contact center platform purpose-built for the financial services industry.

Request a demo today.

Or give us a call at (833) 793-1132.

Extended Brief:

LV 19

The latest version of our comprehensive, open platform simplifies how contact center professionals and their teams can deliver exceptional customer service journeys and operational performance, even as their environment grows increasingly challenging and complex.

Tipsheet:

5 Ways to Maximize Performance

Customers expect their interactions with the contact center to be fast, personalized, and effortless. It would help if agents had insight into past behaviors, trends, and unspoken needs. At the same time, siloed data and functions make it hard to get visibility into the customer journey.

LiveVox Products | Omnichannel

Human Text Initiator (HTI®)

Key Benefits of LiveVox’s HTI®

Open more engagement opportunities

Highly effective TCPA-focused engagement

Enjoy peace of mind and drive your bottom line

HTI® = Less Risk + More ROI

Leverage the power of HCI®, now for SMS/MMS

Get twice the benefits in one solution

Limit exposure with built-in compliance controls

Take advantage of fast, easy setup

Learn More About How HTI® Can Impact Your Contact Center

Tip Sheet

10 ways LiveVox helps manage multichannel compliance

Product Brief

An in-depth look at HTI®

Built for Clients Like You and Many Others

“Knowing that LiveVox offered the most battle-tested manual-intervention outbound platform on the market meant we could mitigate risk across the board.”

LiveVox Omnichannel Capabilities

Brochure

Learn about LiveVox’s other channel offerings

What Are Your Advantages With LiveVox?

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

AX Workplace Made For Contact Centers

Scalable, Flexible, Reliable, And Secure

Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

Ready to boost performance and exceed expectations?

See What You Can Do With LiveVox’s Proven Cloud Platform Today.

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Omnichannel / AI:

Deliver Frictionless Experiences Across Channels

Ready to boost performance and exceed expectations?

See What You Can Do With LiveVox's Proven Cloud Platform Today.

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Ready to boost performance and exceed expectations?

Change The Game For Your Contact Center. Get the Enterprise Plan Today!

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Ready to boost performance and exceed expectations?

Change The Game For Your Contact Center. Get the Professional Plan Today!

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Ready to boost performance and exceed expectations?

Change The Game For Your Contact Center. Get the Essential Plan Today!

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Product Brief:

LiveVox Human Call Initiator (HCI®) and Human Text Initiator (HTI®)

Download Now

LiveVox Human Call Initiator Product Brief

Download Now

Maximize Productivity Over 10-Digit Manual Dialing

Download Our Free eBook!

Finance & Banking CX Challenges for 2023

In this eBook you will learn:

Presented by the the creators of the contact center platform purpose-built for the financial services industry.

Request a demo today.

Extended Brief:

LV 19

Tipsheet:

5 Ways to Maximize Performance

Human Text Initiator (HTI^®)

Key Benefits of LiveVox’s HTI^®

HTI^® = Less Risk + More ROI

Leverage the power of HCI^®, now for SMS/MMS

Learn More About How HTI^® Can Impact Your Contact Center

An in-depth look at HTI^®

LiveVox Human Call Initiator (HCI^®) and Human Text Initiator (HTI^®)