LiveVox Products | Omnichannel
Human Text Initiator (HTI)
Key Benefits of LiveVox’s Human Text Initiator
Open new engagement opportunities
Without consent to contact cell numbers, texting can be complicated and risky. LiveVox’s HTI enables you to engage with unconsented cell phones more productively while mitigating risk.
Balance risk and productivity
Enjoy proactive expertise
10 ways LiveVox helps manage multichannel complianceSee how LiveVox’s unified platform offers unique risk mitigation solutions that enable you to dramatically simplify compliance management across channels.
Simplify how you manage other compliance requirementsHTI provides comprehensive compliance controls that simplify how you can address TCPA, FDCPA, and other regulations when doing SMS engagement. Learn more about how LiveVox’s Attempt Supervisor solution can help you manage contact attempts.
Leverage a battle-tested approach to TCPAHTI is built to leverage the same productivity and compliance principles that have helped HCI® remain unbeaten in the courts. Learn more about LiveVox’s approach to compliance.
“Knowing that LiveVox offered the most battle-tested manual- intervention outbound platform on the market meant we could mitigate risk across the board.”VP, Strategic Development, Business Servicer
LiveVox Voice Capabilities
- Manual, Preview, and Human Call Initiator (HCI®)
- Human Text Initiator (HTI)
- Automated Dialing System
- Text to Speech
- Screen Pops
- Voicemail Management
- ACD with Dynamic Routing
- LCID and Answering Machine Detection
- Call and Screen Recording
- 3rd Party API Integration
- Secure Payment Capture
- Agent and Manager Chat
- Campaign and List Management
- Granular Outreach Restrictions
- Consent Management
- Content Library
- Quality Monitoring and Performance Reporting
- Unified CRM and WFO Functionality
- Agent Coaching
- CRM Integration
- Outbound Attempt Supervisor
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.