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LiveVox Products | Omnichannel

Human Text Initiator (HTI)

A TCPA-focused system for outbound SMS engagement that enhances productivity over traditional texting and mitigates regulatory risk.
LiveVox [woman / texting]

Key Benefits of LiveVox’s Human Text Initiator

Open new engagement opportunities

Without consent to contact cell numbers, texting can be complicated and risky. LiveVox’s HTI enables you to engage with unconsented cell phones more productively while mitigating risk.

Balance risk and productivity

HTI is built for robust agent performance while also minimizing regulatory risk—leveraging the same productivity and compliance principles that have made HCI® unbeaten in the courts.

Enjoy proactive expertise

We actively invest in monitoring and addressing legal developments to provide you peace of mind when doing outbound engagement.
LiveVox [sheet / 10 Ways LiveVox Helps Manage Multichannel Compliance]

Tip Sheet

10 ways LiveVox helps manage multichannel compliance

See how LiveVox’s unified platform offers unique risk mitigation solutions that enable you to dramatically simplify compliance management across channels.
LiveVox [Product Brief / HCI & HTI]

Product Brief

An In-Depth Look at HTI®

Get a deeper dive into LiveVox’s HTI® solution by downloading this product brief.

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Simplify how you manage other compliance requirements

HTI provides comprehensive compliance controls that simplify how you can address TCPA, FDCPA, and other regulations when doing SMS engagement. Learn more about how LiveVox’s Attempt Supervisor solution can help you manage contact attempts.

Leverage a battle-tested approach to TCPA

HTI is built to leverage the same productivity and compliance principles that have helped HCI® remain unbeaten in the courts. Learn more about LiveVox’s approach to compliance.

 “Knowing that LiveVox offered the most battle-tested manual- intervention outbound platform on the market meant we could mitigate risk across the board.”

VP, Strategic Development, Business Servicer

LiveVox Voice Capabilities

  • Manual, Preview, and Human Call Initiator (HCI®)
  • Human Text Initiator (HTI)
  • Automated Dialing System
  • Text to Speech
  • Screen Pops
  • Voicemail Management
  • ACD with Dynamic Routing
  • LCID and Answering Machine Detection
  • Call and Screen Recording
  • 3rd Party API Integration
  • Secure Payment Capture
  • Agent and Manager Chat
  • Campaign and List Management
  • Granular Outreach Restrictions
  • Consent Management
  • Content Library
  • Quality Monitoring and Performance Reporting
  • Unified CRM and WFO Functionality
  • Agent Coaching
  • CRM Integration
  • Outbound Attempt Supervisor


Learn about LiveVox’s other channel offerings

HTI is just one of several ways LiveVox helps contact centers interact with customers on their channel of choice. Download the brochure to learn about LiveVox’s other digital engagement offerings.
LiveVox [brochure / Omnichannel]

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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LiveVox is proud to be both PCI and SOC 2 Compliant.