Create a ticketing system that fits your business

Your organization can deploy a ticket form on any site, allowing customers to submit tickets at any time. Tracking and routing tickets with LiveVox is also simpler. Administrators can easily configure multiple ticket types and route them to the most skilled agent groups. All service activity is tracked and managed utilizing the ticket as the index, ensuring continuity within your organization as the ticket is worked on by multiple teams.

Tickets can also trigger follow-up interactions in other channels creating a unified omnichannel experience. Learn more about how our Blended Omnichannel solution can improve customer satisfaction.

Streamline communication across departments

Create a continuous experience across all departments by equipping agents with the insight and ability to manage customer service tickets across an omnichannel environment. LiveVox’s Ticketing solution is embedded directly into the agent desktop which is enriched with key customer account information and omnichannel interaction history.

Learn how this unified view enables agents to quickly continue the conversation with the customer about their support requests across any channel.

An easier way to drive performance

Even with the help of integrated ticketing, managing quality and performance in your contact center can be challenging. Our WFO solution simplifies how you create value by providing a 360-degree view of your operations and with centralized quality management and monitoring tools such as:

• Business Intelligence (BI) and performance analytics
• Call and screen recording
• Coaching and eLearning
• CSAT
• Agent scripting
• Agent scorecards
• Speech analytics.

Learn more about how our WFO solution can enhance existing processes and give decision-makers the time and information they need to create efficiency and implement strategic decisions.