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LiveVox Products | CRM

Integrated Ticketing

Empower agents to manage service escalations with universal issue tracking across all departments and channels linked together in one view.

LiveVox [Ticketing / call center agent]

Key Benefits of LiveVox’s Integrated Ticketing

Make it easy to manage customer interactions

Provide personalized support at every touchpoint with a ticketing system that links issues with customer profiles.

Give agents the keys to customer success

 Provide your team with a transparent tool that lets them drive the quick resolutions your customers want.

Ditch the growing pains

Customize and scale workflows as your needs evolve and easily configure dashboards to fit your unique day-to-day operations.

Extended Overview

In-Depth Look At Ticketing

Get a deeper look at LiveVox’s Ticketing functionality by reading this overview.

LiveVox Ticketing Extended Overview
Customize Ticketing

Create a customized ticketing system

Easily configure multiple ticket types and route them to the most skilled agents. All service activity is tracked and managed utilizing the ticket as the index, ensuring continuity throughout the organization. 

Learn about the channels you can use to trigger follow-up actions.

Unify Conversations

Streamline communication

Create a continuous experience across all departments by equipping agents with key customer information and omnichannel interaction history to manage customer service tickets across all channels.

Learn more about how to create a unified conversation.

Integrated WFO capabilities

An easier way to drive performance

Combine Ticketing data with other operational metrics in a Performance Analytics solution to expand your insight on ticketing trends and other factors impacting service escalation success.

Learn other ways to drive performance.

See Integrated Ticketing in Action

LiveVox Integrated Ticketing

LiveVox CRM Capabilities

  • Multichannel Interaction History
  • Advanced Filtering and Field Mapping
  • Multichannel Consent Management and Suppression List
  • Contact Attempt Management
  • Configurable Segmentation
  • Contact Notes and Attachment Library
  • Agent Desktop Editor
  • Campaign and Workflow Management
  • Voice and Multichannel Inbox
  • Integrated Scripting and Ticketing
  • Integrated Knowledge Base
  • API Call Outs to 3rd Party Systems
  • Web-Intake Form
  • Integrated WFO tools

Learn about LiveVox’s other CRM offerings

Ticketing is just one of many ways LiveVox helps drive personalized customer experiences. Dive deeper into all of LiveVox’s CRM capabilities by downloading this brochure.

LiveVox CRM Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.