LiveVox Products | CRM
Integrated Ticketing
![LiveVox [agent / looking at ticketing screen]](https://livevox.com/wp-content/uploads/2022/10/agent_ticketing-screen.jpg "agent_ticketing-screen")
Key Benefits of LiveVox’s Integrated Ticketing
Make it easy to manage customer interactions
Track tickets via shareable URLs, receive real-time status notifications when changes occur, and create new account contacts directly via tickets.
Give agents the keys to customer success
Provide your team with a transparent tool that lets them drive the quick resolutions your customers want.
Ditch the growing pains
Customize and scale workflows as your needs evolve and easily configure dashboards to fit your unique day-to-day operations.
![LiveVox [agent / customer data screen]](https://livevox.com/wp-content/uploads/2022/05/consent-screens.png "consent-screens")
Create a customized ticketing system
Easily configure multiple ticket types and route them to the most skilled agents. All service activity is tracked and managed utilizing the ticket as the index, ensuring continuity throughout the organization.
Learn about the channels you can use to trigger follow-up actions.
Streamline communication
Gather customer information upfront and equip agents with richer issue detail including attachments from customer form fills, survey-like response displays, and omnichannel interaction history for streamlined communication.
Learn more about how to create a unified conversation.
![LiveVox [agent / crm desktop]](https://livevox.com/wp-content/uploads/2022/08/agent-crm.png "agent-crm")
An easier way to drive performance
Combine Ticketing data with other operational metrics in a Performance Analytics solution to expand your insight on ticketing trends and other factors impacting service escalation success.
Learn other ways to drive performance.
![LiveVox [4 Ways Ticketing Improves CX / video]](https://livevox.com/wp-content/uploads/2022/10/ticketing-improves-cx_video.jpg "ticketing-improves-cx_video")
Best Practice Video
4 Ways Ticketing Improves CX
Learn how contact centers are leveraging Unified Ticketing to create a customer-first experience.
Extended Overview
In-Depth Look at Ticketing
Get a deeper look at LiveVox’s Ticketing functionality by reading this overview.
Brochure
Learn about LiveVox’s other CRM offerings
Ticketing is just one of many ways LiveVox helps drive personalized customer experiences. Dive deeper into all of LiveVox’s CRM capabilities by downloading this brochure.
![LiveVox [ticketing / ROI doc]](https://livevox.com/wp-content/uploads/2022/11/ticketing_ROI-doc.jpg "ticketing_ROI-doc")
ROI
LiveVox Ticketing ROI Assessment
See the impact LiveVox ticketing could have on your organization. Download our ROI assessment here.
Providing integrated ticketing for businesses just like you
“The ability to have everything available on one platform and be able to not have to worry about the backend like we used to, went a long way in our decision-making process.”
—Daniel Torres | Director of IT, PBFCM
“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”
—Matt Murphy | Director of Workforce Management and Dialing Operations, Best Egg
“With complete visibility and control across the customer journey….we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels. As a result we saw an increase of ~50% in year over year revenue.”
—Director of Operational Strategies, Business Servicer
Learn more about this product
Check out our Frequently Asked Questions below.
Why choose LiveVox for call center CRM ticketing software?
With LiveVox Ticketing, users can easily configure multiple ticket types with unique data structures to ensure relevant information is captured during conversations. A robust set of analytics capabilities allow insight into agent performance that create data-driven omnichannel optimization opportunities and self-service refinements based on multichannel ticket reporting.
Essential features of a contact center ticketing system
- Omnichannel agent dashboard
- Automated workflows
- Digital form entries for customers snd agents
- SLAs
- Up to 100 Custom fields
- Attachments and comment section
- Configurable dashboards that compile relevant customer profile data from disparate systems
- Automatic ticket creation and customer profile screen-pops that allow agents to focus on helping customers quickly
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Integrated Agent Workflows
LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.
An Industry-Leading End-to-End SLA
Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [CRM overview brochure / thumbnail]](https://livevox.com/wp-content/uploads/2020/07/CRM_Brochure.jpg "CRM_Brochure")
