Key Benefits of LiveVox’s Integrated Ticketing
Make it easy to manage customer interactions
Track tickets via shareable URLs, receive real-time status notifications when changes occur, and create new account contacts directly via tickets.
Give agents the keys to customer success
Provide your team with a transparent tool that lets them drive the quick resolutions your customers want.
Ditch the growing pains
Customize and scale workflows as your needs evolve and easily configure dashboards to fit your unique day-to-day operations.
Create a customized ticketing system
Easily configure multiple ticket types and route them to the most skilled agents. All service activity is tracked and managed utilizing the ticket as the index, ensuring continuity throughout the organization.
Learn about the channels you can use to trigger follow-up actions.
Gather customer information upfront and equip agents with richer issue detail including attachments from customer form fills, survey-like response displays, and omnichannel interaction history for streamlined communication.
Learn more about how to create a unified conversation.
An easier way to drive performance
Combine Ticketing data with other operational metrics in a Performance Analytics solution to expand your insight on ticketing trends and other factors impacting service escalation success.
Learn other ways to drive performance.
Design low-effort customer journeys
Ticketing data and the ability to drill down into customer profiles and other underlying information enables you to conduct comprehensive analyses that provide in-depth insights into customer behavior and operations.
Learn more about how to design low-effort customer journeys.
Best Practice Video
4 Ways Ticketing Improves CX
Learn how contact centers are leveraging Unified Ticketing to create a customer-first experience.
Learn about LiveVox’s other CRM offerings
Ticketing is just one of many ways LiveVox helps drive personalized customer experiences. Dive deeper into all of LiveVox’s CRM capabilities by downloading this brochure.
Providing integrated ticketing for businesses just like you
“The ability to have everything available on one platform and be able to not have to worry about the backend like we used to, went a long way in our decision-making process.”
—Daniel Torres | Director of IT, PBFCM
“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”
—Matt Murphy | Director of Workforce Management and Dialing Operations, Best Egg
“With complete visibility and control across the customer journey….we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels. As a result we saw an increase of ~50% in year over year revenue.”
—Director of Operational Strategies, Business Servicer
Learn more about this product
Check out our Frequently Asked Questions below.
How to transition to a new ticketing software?
Implementing a new ticketing system software can be a game-changer for your business, streamlining customer support and enhancing overall efficiency. Integrating modern and intuitive software solutions with your current operations not only improves your team’s productivity but also offers a better user experience for your clients. That being said, transitioning to a new ticketing system software requires a clear plan of action and a thoughtful approach to ensure a smooth and successful integration.
Start by evaluating the features that the new ticketing system software offers, focusing on how they align with your organizational goals and customer support needs. This may include analyzing the software’s scalability, customizability, ease of use, and compatibility with your existing infrastructure. Once you’ve made a well-informed choice, engage your team in the essential training and onboarding process for seamless adoption of the new system. Encourage feedback from all levels of employees using the ticketing system software to address any pain points, making sure to prioritize communication and collaboration for a holistic transition. In this digital age, continuous improvement and flexibility are vital for providing exceptional support experiences through cutting-edge ticketing system software solutions.
Why choose LiveVox for contact center ticketing software?
LiveVox’s Ticketing solution is fully integrated with the entire LiveVox platform and is equipped with rich omnichannel integration including webchat, SMS, and WhatsApp. It connects unified customer profiles with interaction history and is ready to use out of the box.
With LiveVox Ticketing, users can easily configure multiple ticket types with unique data structures to ensure relevant information is captured during conversations. A robust set of analytics capabilities allow insight into agent performance that create data-driven omnichannel optimization opportunities and self-service refinements based on multichannel ticket reporting.
Essential features of a contact center ticketing system
- Omnichannel agent dashboard
- Automated workflows
- Digital form entries for customers snd agents
- Up to 100 Custom fields
- Attachments and comment section
- Configurable dashboards that compile relevant customer profile data from disparate systems
- Automatic ticket creation and customer profile screen-pops that allow agents to focus on helping customers quickly
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security