LiveVox Products | CRM
Empower agents to manage service escalations with universal issue tracking across all departments and channels linked together in one view.
Key Benefits of LiveVox’s Integrated Ticketing
Make it easy to manage customer interactions
Provide personalized support at every touchpoint with a ticketing system that links issues with customer profiles.
Give agents the keys to customer success
Provide your team with a transparent tool that lets them drive the quick resolutions your customers want.
Ditch the growing pains
Customize and scale workflows as your needs evolve and easily configure dashboards to fit your unique day-to-day operations.
Create a customized ticketing system
Easily configure multiple ticket types and route them to the most skilled agents. All service activity is tracked and managed utilizing the ticket as the index, ensuring continuity throughout the organization.
Learn how to trigger follow-up actions.
Create a continuous experience across all departments by equipping agents with key customer information and omnichannel interaction history to manage customer service tickets across all channels.
Learn more about how to create a unified conversation.
See Integrated Ticketing in Action
LiveVox CRM Capabilities
- Multichannel Interaction History
- Advanced Filtering and Field Mapping
- Multichannel Consent Management and Suppression List
- Contact Attempt Management
- Configurable Segmentation
- Contact Notes and Attachment Library
- Agent Desktop Editor
- Campaign and Workflow Management
- Voice and Multichannel Inbox
- Integrated Scripting and Ticketing
- Integrated Knowledge Base
- API Call Outs to 3rd Party Systems
- Web-Intake Form
- Integrated WFO tools
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.