LiveVox Products | CRM

Integrated Ticketing

Empower agents to manage service escalations with universal issue tracking across all departments and channels linked together in one view.
LiveVox [agent / looking at ticketing screen]

Key Benefits of LiveVox’s Integrated Ticketing

Make it easy to manage customer interactions

Track tickets via shareable URLs, receive real-time status notifications when changes occur, and create new account contacts directly via tickets.

Give agents the keys to customer success

Provide your team with a transparent tool that lets them drive the quick resolutions your customers want.

Ditch the growing pains

Customize and scale workflows as your needs evolve and easily configure dashboards to fit your unique day-to-day operations.

LiveVox [agent / customer data screen]

Create a customized ticketing system

Easily configure multiple ticket types and route them to the most skilled agents. All service activity is tracked and managed utilizing the ticket as the index, ensuring continuity throughout the organization.

Learn about the channels you can use to trigger follow-up actions.

Streamline communication

Gather customer information upfront and equip agents with richer issue detail including attachments from customer form fills, survey-like response displays, and omnichannel interaction history for streamlined communication.

Learn more about how to create a unified conversation.

LiveVox [agent / crm desktop]
Record Everything

An easier way to drive performance

Combine Ticketing data with other operational metrics in a Performance Analytics solution to expand your insight on ticketing trends and other factors impacting service escalation success.

Learn other ways to drive performance.

LiveVox [4 Ways Ticketing Improves CX / video]

Best Practice Video

4 Ways Ticketing Improves CX

Learn how contact centers are leveraging Unified Ticketing to create a customer-first experience.

LiveVox Ticketing Extended Overview

Extended Overview

In-Depth Look at Ticketing

Get a deeper look at LiveVox’s Ticketing functionality by reading this overview.

LiveVox WEM Brochure


Learn about LiveVox’s other CRM offerings

Ticketing is just one of many ways LiveVox helps drive personalized customer experiences. Dive deeper into all of LiveVox’s CRM capabilities by downloading this brochure.

LiveVox [ticketing / ROI doc]


LiveVox Ticketing ROI Assessment

See the impact LiveVox ticketing could have on your organization. Download our ROI assessment here.

Providing integrated ticketing for businesses just like you

“The ability to have everything available on one platform and be able to not have to worry about the backend like we used to, went a long way in our decision-making process.”

—Daniel Torres | Director of IT, PBFCM

“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”

—Matt Murphy | Director of Workforce Management and Dialing Operations, Best Egg

“With complete visibility and control across the customer journey….we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels. As a result we saw an increase of ~50% in year over year revenue.”

—Director of Operational Strategies, Business Servicer

Learn more about this product

Check out our Frequently Asked Questions below.

Why choose LiveVox for call center CRM ticketing software?

LiveVox’s Ticketing solution is fully integrated with the entire LiveVox platform and is equipped with rich omnichannel integration including webchat, SMS, and WhatsApp. It connects unified customer profiles with interaction history and is ready to use out of the box.

With LiveVox Ticketing, users can easily configure multiple ticket types with unique data structures to ensure relevant information is captured during conversations. A robust set of analytics capabilities allow insight into agent performance that create data-driven omnichannel optimization opportunities and self-service refinements based on multichannel ticket reporting.

Essential features of a contact center ticketing system

  • Omnichannel agent dashboard
  • Automated workflows
  • Digital form entries for customers snd agents
  • SLAs
  • Up to 100 Custom fields
  • Attachments and comment section
  • Configurable dashboards that compile relevant customer profile data from disparate systems
  • Automatic ticket creation and customer profile screen-pops that allow agents to focus on helping customers quickly

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Integrated Agent Workflows

LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.

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An Industry-Leading End-to-End SLA

Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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LiveVox is proud to be both PCI and SOC 2 Compliant.