LiveVox Products | Voice
Interactive Voice Response (IVR)
Easily create IVR strategies that drive self-service, incorporate digital alternatives, and increase first call resolutions.
Key Benefits of LiveVox’s Interactive Voice Response
Optimize Self-Service Journeys
With 40+ IVR modules available, you can easily configure the entire customer journey and streamline workflow creation with simplified drag-and-drop modules.
Increase First Call Resolutions
Call qualifications, routing algorithms, and contextual data ensure customers are serviced quickly and effectively.
Enhance Customer Experience
Provide personalization and convenience with digital alternatives, wait-time features, and expanded self-service options.
Extended Description
In-Depth Look At IVR
Get a deeper look at LiveVox’s IVR capabilities by reading this extended overview.
Easy to design and build
LiveVox’s powerful IVR builder provides an intuitive, drag, and drop interface with tools to optimize your customer experience and craft the ideal workflow.
Learn more about LiveVox’s Inbound Voice capabilities.
Adapt on the fly
LiveVox’s modern IVR is nimble and adapts quickly to changes in your business with the ability to modify IVR messages on the fly.
Learn more about the key benefits of cloud technology.
Know your customers
Quickly identify and authenticate callers with customer inputs and CRM data that can be passed on to agents enabling a streamlined experience.
Learn more about LiveVox’s Agent Desktops.
Routing done right
Make intelligent routing and self-service decisions based on the customer’s profile and the information they input in the IVR to service customers effectively the first time.
Learn more about LiveVox’s ACD capabilities.
Email and SMS included
More than a voice solution, LiveVox’s IVR offers omnichannel capabilities, so you can incorporate Email and SMS into your workflow.
Learn more about LiveVox’s Omnichannel capabilities.
Integrate with third-party applications
Our IVR is fully integrated with our native CRM and omnichannel capabilities and also offers the flexibility to integrate with third-party systems.
Learn more about our Virtual Agent functionality.
See IVR in Action
LiveVox Voice Capabilities
- Manual, Preview, and Human Call Initiator
- Automated Dialing System
- Text to Speech
- Screen Pops
- Voicemail Management
- ACD with Dynamic Routing
- LCID and Answering Machine Detection
- Call and Screen Recording
- 3rd Party API Integration
- Secure Payment Capture
- Agent and Manager Chat
- Campaign and List Management
- Granular Outreach Restrictions
- Consent Management
- Content Library
- Quality Monitoring and Performance Reporting
- Unified CRM and WFO Functionality
- Agent Coaching
- CRM Integration
Learn about LiveVox’s other channel offerings
IVR is just one of many ways LiveVox helps optimize engagement. Download the brochure to learn about LiveVox’s other digital channel offerings.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Mitigate Risk
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.
