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LiveVox Products | Voice

Interactive Voice Response (IVR)

Easily create IVR strategies that drive self-service, incorporate digital alternatives, and increase first call resolutions.

Key Benefits of LiveVox’s Interactive Voice Response

Optimize Self-Service Journeys

With 40+ IVR modules available, you can easily configure the entire customer journey and streamline workflow creation with simplified drag-and-drop modules.

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Increase First Call Resolutions

Call qualifications, routing algorithms, and contextual data ensure customers are serviced quickly and effectively.

Enhance Customer Experience

Provide personalization and convenience with digital alternatives, wait-time features, and expanded self-service options.

Extended Description

In-Depth Look At IVR

Get a deeper look at LiveVox’s IVR capabilities by reading this extended overview.

LiveVox IVR Product Brief
Versatile Alerts

Easy to design and build

LiveVox’s powerful IVR builder provides an intuitive, drag, and drop interface with tools to optimize your customer experience and craft the ideal workflow.

Learn more about LiveVox’s Inbound Voice capabilities.

Adapt on the fly

LiveVox’s modern IVR is nimble and adapts quickly to changes in your business with the ability to modify IVR messages on the fly.

Learn more about the key benefits of cloud technology.

Customize Ticketing

Know your customers

Quickly identify and authenticate callers with customer inputs and CRM data that can be passed on to agents enabling a streamlined experience.

Learn more about LiveVox’s Agent Desktops.

Versatile Alerts

Routing done right

Make intelligent routing and self-service decisions based on the customer’s profile and the information they input in the IVR to service customers effectively the first time. 

Learn more about LiveVox’s ACD capabilities.

Email and SMS included

More than a voice solution, LiveVox’s IVR offers omnichannel capabilities, so you can incorporate Email and SMS into your workflow.

Learn more about LiveVox’s Omnichannel capabilities.

Customize Ticketing

Integrate with third-party applications

Our IVR is fully integrated with our native CRM and omnichannel capabilities and also offers the flexibility to integrate with third-party systems.

Learn more about our Virtual Agent functionality.

See IVR in Action

LiveVox IVR

LiveVox Voice Capabilities

  • Manual, Preview, and Human Call Initiator
  • Automated Dialing System
  • Text to Speech
  • Screen Pops
  • Voicemail Management
  • ACD with Dynamic Routing
  • LCID and Answering Machine Detection
  • Call and Screen Recording
  • 3rd Party API Integration
  • Secure Payment Capture
  • Agent and Manager Chat
  • Campaign and List Management
  • Granular Outreach Restrictions
  • Consent Management
  • Content Library
  • Quality Monitoring and Performance Reporting
  • Unified CRM and WFO Functionality
  • Agent Coaching
  • CRM Integration

Learn about LiveVox’s other channel offerings

IVR is just one of many ways LiveVox helps optimize engagement. Download the brochure to learn about LiveVox’s other digital channel offerings.

LiveVox Omnichannel Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.