LiveVox Products | Voice
Provide your agents with relevant insights before they make a call to help them prepare.
Key Benefits of Preview-All Dialing
Equip agents with insight
The LiveVox Manual dialer lets agents easily engage with customers based on intuition and interaction history provided in configurable agent desktops.
Understand agent productivity
Managers can easily monitor agent performance by leveraging real-time dashboards. Detailed reporting can also give insight into agent and campaign results.
Simplify compliance management
Leverage comprehensive compliance controls that make it easy to address TCPA, FDCPA, and other regulations. All controls are configured on-demand.
Equip agents with key insights
LiveVox’s unified agent desktop surfaces all relevant customer information, minimizing the time needed to preview a call and enabling agents to personalize every conversation.
Learn about our Configurable Agent Desktops.
Create a targeted list for each agent
Ensure each agent is presented with call records optimized to their skill-set. Easily configure call routing or segment customer records based on any number of customer attributes or interaction history.
Learn about creating campaigns with our CRM.
Made for a blended environment
With our “last agent routing” functionality, customers can be connected directly to the agent they last spoke with, driving account ownership models and better customer experiences.
Learn more about our Blended Omnichannel solution.
See Preview-All in Action
LiveVox Voice Capabilities
- Manual, Preview, and Human Call Initiator
- Automated Dialing System
- Text to Speech
- Screen Pops
- Voicemail Management
- ACD with Dynamic Routing
- LCID and Answering Machine Detection
- Call and Screen Recording
- 3rd Party API Integration
- Secure Payment Capture
- Agent and Manager Chat
- Campaign and List Management
- Granular Outreach Restrictions
- Consent Management
- Content Library
- Quality Monitoring and Performance Reporting
- Unified CRM and WFO Functionality
- Agent Coaching
- CRM Integration
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.