LiveVox Products | Voice
Provide your agents with relevant insights before they make a call to help them prepare.
Key Benefits of Preview-All Dialing
Equip agents to dial customers with insight
The LiveVox Preview-All dialing system lets agents easily engage with customers with a single click based on intuition and interaction history provided in configurable agent desktops.
Manage an effective pipeline and drive agent efficiency
Leverage robust campaign functionality to automatically present agents with the highest value contacts and eliminate the need for agents to manually enter 10-digit phone numbers.
Simplify compliance management
Employ comprehensive compliance controls that make it easy to address TCPA, FDCPA, and other regulations. All controls are configured on demand.
In-Depth Look At the Four CloudsTM
Get a deeper look at how you can leverage the Four Clouds™ to optimize outreach while mitigating risk.
Equip agents with key customer insights before each call
LiveVox’s Preview-All dialing system selects a customer record from a specified call list and presents it to an agent to initiate. This gives the agent time to review the account before launching a call. LiveVox’s enriched agent desktop makes it easier for agents to absorb account information through a single window that contains all relevant customer information such as:
- Account information and notes
- Multichannel contact history
- Service ticket status.
This unified view minimizes the time needed to preview a call and gives agents the ability to personalize each conversation. Learn more about LiveVox’s Configurable Agent Desktops.
Create a targeted list for each agent
Ensure each agent is presented with call records optimized to their skill-set. Easily configure call records to be routed to specified agents based on any number of customer attributes or interaction history. LiveVox’s robust campaign functionality can segment customer records based on information such as language preference, last purchase date, or last inbound activity.
Learn more about the ability to create targeted campaigns with LiveVox’s CRM capability.
Made for a blended environment
LiveVox’s Preview-All dialing system can be leveraged in a blended environment where agents can make and receive phone calls depending on the circumstances. When leveraged with LiveVox’s “last agent routing” functionality, customers can be connected directly to the agent they last spoke with, driving account ownership models and better customer experiences.
Learn more about our Blended Omnichannel solution.
Preview-All In Action
LiveVox Voice Capabilities:
- Manual, Preview, and Human Call Initiator
- Automated Dialing System
- Text to Speech
- Screen Pops
- Voicemail Management
- ACD with Dynamic Routing
- LCID and Answering Machine Detection
- Call and Screen Recording
- 3rd Party API Integration
- Secure Payment Capture
- Agent and Manager Chat
- Campaign and List Management
- Granular Outreach Restrictions
- Consent Management
- Content Library
- Quality Monitoring and Performance Reporting
- Unified CRM and WFO Functionality
- Agent Coaching
- CRM Integration
Learn about LiveVox’s other channel offerings
Preview-All is just one of many ways LiveVox helps optimize engagement. Download the brochure to learn about LiveVox’s other digital channel offerings.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.