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Industry Expertise | BPO

Stand Out From Your Competition By Delivering Greater Value

CX is the key differentiator for contact centers in today’s marketplace.

By equipping agents, supervisors, and high-level decision-makers with powerful tools and insight, LiveVox’s platform empowers Business Process Outsourcers (BPOs) to meet the ever-changing expectations of their client’s customers. Our rapid deployment model, quality management capabilities, and ROI-driven engagement help BPO’s remain competitive and profitable.

Versatile Alerts

A comprehensive omnichannel solution

Our Voice, Messaging, CRM, and Workforce Optimization capabilities are fully integrated through a unified data model that doesn’t require expensive integration or heavy reliance on IT and accessible via a single, easy-to-use platform.

Learn more about LiveVox’s next-generation platform.

Self-Configuration

An easier way to drive performance

Operating a BPO can be complex with different business lines and performance goals. Our WFO solution simplifies how you create value by providing a 360-degree view of your operations and with centralized quality management and monitoring tools.

Learn more about LiveVox’s WFO solution.

Risk Mitigation

Less risk, more reward

For many BPOs, the ability to meet their client’s compliance requirements is a key selling point. LiveVox’s platform helps address this and enables you to engage with more customers while meeting TCPA, CTIA, CFPB, PCI, and other regulatory considerations.

Learn more about our approach to compliance.

 “LiveVox has played an important role for us as we have clients that want us to be able to engage with the same customer through different channels within a single campaign….We needed a unified platform to ensure that if someone responded to a text with ‘wrong number’ we didn’t try and call them later that same day. Having everything in one place was non-negotiable.”

VP, Strategic Development, Business Servicer

“With LiveVox, our team was able to respond to the customer and interaction data and make changes with the team quickly….[T]he ease of the LiveVox platform resulted in the best year of performance we have ever had for this project.”

—Anthony Baxtor | Dir. Customer Contact Mgmt., Alorica

LiveVox Platform Brochure

Brochure

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

Sucess Story: How DigitalChannels Helped Increased Revenue

Case Study

Increase Conversion Rates with Speech Analytics

Download this case study to read how a leading BPO, The Office Gurus, leveraged LiveVox’s Speech Analytics to increase conversion rates by 12.7% for a leading home warranty company.

Why LiveVox?

Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.