Industry Expertise | BPO Call Center Software
Stand Out From Your Competition By Delivering Greater Value

CX is the key differentiator for contact centers in today’s marketplace.
By equipping agents, supervisors, and high-level decision-makers with powerful tools and insight, LiveVox’s platform empowers Business Process Outsourcers (BPOs) to meet the ever-changing expectations of their client’s customers. Our rapid deployment model, quality management capabilities, and ROI-driven engagement help BPO’s remain competitive and profitable.

A comprehensive omnichannel solution
Our Voice, Messaging, CRM, and Workforce Optimization capabilities are fully integrated through a unified data model that doesn’t require expensive integration or heavy reliance on IT and accessible via a single, easy-to-use platform.
Learn more about LiveVox’s next-generation platform.

An easier way to drive performance
Operating a BPO can be complex with different business lines and performance goals. Our WFO solution simplifies how you create value by providing a 360-degree view of your operations and with centralized quality management and monitoring tools.
Learn more about LiveVox’s WFO solution.

Less risk, more reward
For many BPOs, the ability to meet their client’s compliance requirements is a key selling point. LiveVox’s platform helps address this and enables you to engage with more customers while meeting TCPA, CTIA, CFPB, PCI, and other regulatory considerations.
Learn more about our approach to compliance.

Brochure
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s BPO call center software capabilities.
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
