Industry Expertise | BPO
Stand Out From Your Competition By Delivering Greater Value
CX is the key differentiator for contact centers in today’s marketplace.
By equipping agents, supervisors, and high-level decision-makers with powerful tools and insight, LiveVox’s platform empowers Business Process Outsourcers (BPOs) to meet the ever-changing expectations of their client’s customers. Our rapid deployment model, quality management capabilities, and ROI-driven engagement help BPO’s remain competitive and profitable.
A comprehensive omnichannel solution
Our Voice, Messaging, CRM, and Workforce Optimization capabilities are fully integrated through a unified data model that doesn’t require expensive integration or heavy reliance on IT and accessible via a single, easy-to-use platform.
Learn more about LiveVox’s next-generation platform.
An easier way to drive performance
Operating a BPO can be complex with different business lines and performance goals. Our WFO solution simplifies how you create value by providing a 360-degree view of your operations and with centralized quality management and monitoring tools.
Learn more about LiveVox’s WFO solution.
Less risk, more reward
For many BPOs, the ability to meet their client’s compliance requirements is a key selling point. LiveVox’s platform helps address this and enables you to engage with more customers while meeting TCPA, CTIA, CFPB, PCI, and other regulatory considerations.
Learn more about our approach to compliance.
Increase Conversion Rates with Speech Analytics
Download this case study to read how a leading BPO, The Office Gurus, leveraged LiveVox’s Speech Analytics to increase conversion rates by 12.7% for a leading home warranty company.
“LiveVox has played an important role for us as we have clients that want us to be able to engage with the same customer through different channels within a single campaign….We needed a unified platform to ensure that if someone responded to a text with ‘wrong number’ we didn’t try and call them later that same day. Having everything in one place was non-negotiable.”
VP, Strategic Development, Business Servicer
“With LiveVox, our team was able to respond to the customer and interaction data and make changes with the team quickly….[T]he ease of the LiveVox platform resulted in the best year of performance we have ever had for this project.”
—Anthony Baxtor | Dir. Customer Contact Mgmt., Alorica
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.