BPO

Name: Livevox
Telephone: +

Stand out from the competition

Customer experience is the key differentiator for businesses in today’s marketplace. So, the ability to deliver an outstanding one on behalf of your clients is a competitive necessity.

By equipping agents, supervisors, and high-level decision-makers with powerful tools and insight, LiveVox’s platform empowers BPOs to meet the ever-growing expectations of their client’s customers. That means meeting them on their channels of choice and providing a great experience at every touchpoint in their journey.

5 ways to use contact center data for improved CX

A comprehensive omnichannel solution

Our cloud-based platform can be deployed rapidly without the need for lengthy and expensive integrations and is designed for use without a heavy reliance on IT. Crucially, our voice, messaging, CRM, and Workforce Optimization capabilities are completely integrated through a unified data model and accessible via a single, easy-to-use platform.

For agents, whether they are in-house or remote, that means being able to have secure conversations with customers on their desired channel, while being armed with the information needed to make those conversations meaningful.

For decision-makers, it means having access to the insights and tools needed to make, and implement, informed strategic decisions that will drive their bottom line.

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Understand your business

While vital, implementing a true omnichannel contact operation presents clear challenges. Understanding performance, compliance, and quality becomes far more complex every time you add a channel.

As a unified system, LiveVox mitigates this complexity by providing easy access to actionable omnichannel analytics, all through one interface. Reporting, both internally and to clients, is drastically simplified, avoiding manual processes and giving decision-makers the time and information they need to introduce efficiencies and implement strategic decisions.

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Less risk, more reward

Outbound communication always comes with associated compliance risks. Risks that grow as you adopt more channels of communication and regulations develop.

LiveVox is an industry leader in providing cutting-edge risk mitigation solutions for multichannel contact operations. We have a track record of nine wins and zero losses in TCPA lawsuits.

Our native quality management tools can support any level of operation, all the way up to automatic monitoring and scoring of 100% of interactions.

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