LiveVox [Performance and Compliance Dashboard / manager on computer]

LiveVox Solutions | Business Process Outsourcing (BPO)

How Can You Change The BPO Game?

Leading a contact center means balancing CX, cost control, and KPI attainment. Find out how to meet the ever-changing expectations of your clients and the invaluable customers they entrust you with.

Improve CX As You Acquire, Onboard, Service, and Upsell

In teleservices, a voice-only strategy doesn’t cut it anymore. With the right technology, you can transform your company’s contact center into a profit center. How? By adding digital channels, speeding up resolutions, addressing compliance without a drop in performance, and more below.

Flexible Technology That Helps You Grow

The right cloud technology makes it easier to bring on new clients:

+ Choose a platform with voice / digital / CRM / WFO in one
+ Ensure all channels / tools / data are 100% integrated
+ Evolve quickly / simply / cost-effectively without need for IT

Empower Your Teams With Workforce Solutions

Operating a BPO is complex, with different LOBs and performance goals:

+ Use cloud software with WFO to simplify value creation
+ Gain a 360° view of customer journeys / agent performance
+ Drill into specific clients, queues, and LOBs with QM / monitoring

Address Compliance While Boosting Performance

For many BPOs, the ability to meet client compliance requirements is key:

+ Make clients happy and engage more prospects in the cloud
+ Look for security certifications such as PCI / SOC-2 / others
+ Manage compliance risk / regulations without losing productivity

Automate Workflows

Empower Your Teams

Enhance Security & Reliability

Integrate Across Orgs

Address Compliance Risk

Automate Workflows For Better Results / Fewer Errors?

  1. Boost efficiency with pre-built scripts and automated workflows
  2. Orchestrate systems, data streams, modules, APIs, partners, and more
  3. Use virtual agents, webchat, advanced IVR, and 24/7 knowledge center
  4. Leverage automation to assist agents before / during / after interactions
  5. Analyze customer intents automatically with AI for actionable insights

See Why AI Equals ROI For Your BPO

Empower Your Teams To Connect & Collaborate?

  1. Make it easy to communicate / collaborate across any / all groups
  2. Track / manage escalations linked across departments / channels
  3. Implement collaborative tickets / real-time alerts / new accounts via tickets
  4. Employ speech analytics to understand agent behavior and optimize KPIs
  5. Boost on-the-fly staffing with overtime / VTO offers / collaborative schedules

See How To Empower Your People

Upgrade Systems / IT To Enhance Security & Reliability?

  1. Ensure you’ve been guaranteed always-on service and access
  2. Look for an end-to-end SLA, not just software / component-only availability
  3. Maintain optimal service / uptime even in an outage and disruption
  4. Make sure your CCaaS platform adheres to privacy and security standards
  5. Easily scale tech / staffing / etc. resources based on customer demand

See What Quality, Reliable Software Looks Like

Integrate / Unify Vital Data And Info Across Orgs?

  1. Choose tech that integrates with your (and clients’) existing systems / SORs
  2. Track program / dept / LOB-specific KPIs with a global view of performance
  3. Build AI-powered workflows based on customer attributes / interactions
  4. Automate other business processes and standardize protocols / contacts
  5. Understand quality / compliance at every level (agent to contact center)

See How To Drive ROI With 360° Data

Address Outbound Compliance Risk For Everyone?

  1. Gain total risk coverage spanning TCPA, CFPB, and other regulations
  2. Use proven compliance tools to manage engagement / attempts / consent
  3. Boost results with features like analytics / scripting / DNC lists
  4. Reduce risk / errors with built-in contact controls / consent tracking
  5. Make sure to address relevant rules at software and system levels

See What Performance-Driven Compliance Can Do

The Contact Center Platform
That Helps You Turn Data Into Results

Keeping up with the pace of change in customer communications is a constant challenge. With LiveVox’s cloud contact center platform, you can redefine customer engagement and deliver game-changing performance.

Omnichannel / AI
  • Meet Customers On Their Channels Of Choice
  • Provide AI-Powered Self-Service Options
  • Voice, Chat, SMS, Email, And More

360° Customer Profiles & History
  • Full Picture Of Your Customers
  • Sync Info Across Systems
  • Update Profiles In Real-Time

Configurable Agent Desktop
  • Single Pane Of Glass View
  • Clean, Efficient User Interface
  • Automatic Screen Pops

Consent Management
  • Verify Consent At Every Step
  • Tailor Campaigns To Preferences
  • Profiles Automatically Update

LiveVox Connect
  • Collaboration App For Support Teams
  • Simplify Access To Vital Info
  • Agents Stay Connected Wherever They Are

Workforce Management (WFM)
  • One Unified Workspace For Everyone
  • Smart Data For Smart Staffing
  • Adjust Schedules On The Fly

Business Performance & Analytics
  • Real-Time Analytics Dashboards
  • Data / Insights Refresh Every 2 Hours
  • Access Over 150 Reports

Quality & Compliance Management
  • Monitor 100% Of Interactions
  • Custom Scorecards And Filters
  • Reduce Risk Across Channels

Complete Product List
  • Channels, AI, Contact Center CRM, WEM Tools
  • Seamless Integration, Frictionless Experiences
  • Highest Risk Mitigation And Data Security Levels


Easy Guide To Compliance-Focused CCaaS

Don’t think it’s possible to simplify compliance while also boosting performance? Think again.

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

See More

AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

See More

Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

See More


LiveVox is proud to be both PCI and SOC 2 Compliant.